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Workpro Complaints Management System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Complaint handling case management solution
Table of Contents
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Workpro Complaints Management System - 2026 Pricing, Features, Reviews & Alternatives
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Workpro Complaints Management System overview
What is Workpro Complaints Management System?
Workpro is a specialized case management software for customer complaints handling.
Workflow-based technology with advanced reporting features, it enables users to log, track and analyze all complaints. Users can collaborate effectively to resolve complaints well, while management gain invaluable performance, trend and root cause data for improvement initiatives.
A specialized version is available for FCA regulated firms. Information and data access requests (FOI, SAR etc.) can be managed in the same system.
Workpro comes pre-configured with a host of features ready to use “out of the box”. These standard tools deliver proven, good practice complaint management processes and are designed to get users up and running quickly.
Workpro is also extremely customizable and scalable. Optional Modules and Services can be added to systems at any time. Workpro can also integrate with other systems, e.g. CRM.
Key benefits of using Workpro Complaints Management System
• Everything in one place improves case coordination
and eliminates duplication.
• Built-in workflow steps ensure consistency and fairness in complaints resolution.
• Templates reduce errors, save time, and ensure professional correspondence.
• One source of the truth, enables colleagues to quickly
pick up cases and queries.
• Reliable data collection and meaningful categorization
feeds accurate reporting.
CONTROL
• Case status and team performance can be monitored
in real-time against targets.
• Clear visibility of who needs to do what, with alerts and reminders to prompt action.
• Dashboards highlight issues so that remedial action can be taken.
• Cases can be easily re-assigned due to staff absence,
for example.
• Spot trends and analyze root causes for improvement
initiatives.
COMPLIANCE
• Clear workflow guides staff, so regulations and
policies are always correctly followed.
• Notifications and alerts ensure vital information and deadlines are not missed.
• File management tools ensure compliance with data
protection and data access laws.
• Chronological audit trail guarantees full accountability
and transparency.
• Management reports are easily generated from the built-in standard reports library.
Starting price
per year
Alternatives
with better value for money
Workpro Complaints Management System’s user interface
Workpro Complaints Management System reviews
Overall rating
4.0
/5
8
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.25/10
5
4
3
2
1
0
8
0
0
0
Workpro Complaints Management System's key features
Most critical features, based on insights from Workpro Complaints Management System users:
All Workpro Complaints Management System features
Features rating:
Workpro Complaints Management System alternatives
Workpro Complaints Management System
Starting from
975
/user
Per year
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Starting from
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Per month
Preferred Patron Loyalty
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29
Per month
TeamSupport
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Workpro Complaints Management System pricing
Value for money rating:
Starting from
975
/user
Per year
User opinions about Workpro Complaints Management System price and value
Value for money rating:
Workpro Complaints Management System support options
Typical customers
Platforms supported
Support options
Training options
Workpro Complaints Management System FAQs
Workpro Complaints Management System has the following pricing plans:
Starting from: £975.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
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Q. Who are the typical users of Workpro Complaints Management System?
Workpro Complaints Management System has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Workpro Complaints Management System support?
Workpro Complaints Management System supports the following languages:
English
Q. Does Workpro Complaints Management System offer an API?
Yes, Workpro Complaints Management System has an API available for use.
Q. What level of support does Workpro Complaints Management System offer?
Workpro Complaints Management System offers the following support options:
Email/Help Desk, Phone Support