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Preferred Patron Loyalty Logo
Preferred Patron Loyalty
4.9
(89)

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Loyalty marketing and gift card management

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(18)

Preferred Patron Loyalty Pricing, Features, Reviews and Alternatives

Preferred Patron Loyalty product overview

Price starts from

99

Per month

Flat Rate

What is Preferred Patron Loyalty?

Founded in 2004, Preferred Patron Loyalty is a loyalty program and gift card program software for small, medium and large enterprises across a range of industries. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon & spa, health & fitness, golf resort & country club, and café & pub industries to increase their customer engagement and retention.

Key benefits of using Preferred Patron Loyalty

• Preferred Patron Loyalty provides visit-based loyalty programs thought its Tablet edition.

• The solution enables businesses to create incentive-based promotions such as Mystery Rewards, Cash Back, Coupons, Appreciation, Best Member, Recognition, Miss You, Referral, Surveys and more.

• The Preferred Patron MyRewards mobile app is available for both iOS and Android and allows customers real-time access to their reward program.

• The suite also offers private loyalty programs with private branded loyalty cards.

• Businesses can choose to fulfill their rewards using services and products that they provide themselves or supplement their incentive catalog with a variety of lifestyle rewards such as flights and vacations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Webinars
Videos

Preferred Patron Loyalty pricing information

Value for money

4.8

/5

89

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Preferred Patron Loyalty features

Functionality

4.7

/5

89

Total features

126

14 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Mobile Access

Preferred Patron Loyalty users reviews

Overall Rating

4.9

/5

89

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.47/10
Rating distribution

5

4

3

2

1

83

5

0

1

0

Pros
We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.
An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life.
After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities.
Cons
The only problems that I have had is when Windows decides to update itself. They have to access the tablet to correct the problems that any automatic updates cause.
The templates for email blasts are very confusing.
I stopped using the email marketing campaign part of my account and I now send all my emails through Constant Contact.
JD
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Jeff D.

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product and Great Company

Reviewed 7 years ago

What a pleasure doing business with such a responsive company. We've been in business for 52 years and have dealt with hundreds of companies during that time and I can tell you that the people at Preferred Patron are among the best. It was very important to us that we deal with a reputable, responsive company...someone that will be there if there is a problem and I can tell you that you can rely...

Pros

Reliable, free trial, affordable, ease of use, powerful but simple.

Cons

I wish it was integrated with our POS software so there is less manual entry. That said, I believe they told me it was an option I could pursue. If that option is available, we haven't pursued it yet.

TP
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Trevor P.

Gambling & Casinos, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great one stop loyalty solution

Reviewed 3 years ago

Preferred patron is an end -to-end loyalty solution. It combines features found in other standalone solutions in an easy to use format. We handle most of our promotional and informational communications through the program. It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.

Pros

The program is very easy to use. It has most of the functionality of even higher priced competitors. The backend compatibility with Tango Card makes transactions easier. The level of service provided by Preferred Patron is excellent.

Cons

There are no issues that jump out. We are happy with the software.

SK
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Sandra K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great product that makes a difference!

Reviewed 11 years ago

We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive way to distinguish themselves from their competitors. Customers love getting points and our personalized email so it really assists with relationship development. Its powerful back office tools make it a helpful way to track customers' spending patterns.

Pros

We are so glad we found Preferred Patron! It has allowed us to bring something unique to our market and has already helped us increase sales. Not only is the software straightforward and easy to use, the support staff has been wonderful! Friendly, enthusiastic, responsible, knowledgable and patient (I needed the patient part!) The Rewards Cards themselves look fantastic - very high quality.

Cons

We really are happy with Preferred Patron. All issues are quickly and thoroughly addressed.

KW
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Kevin W.

Apparel & Fashion, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The Preferred Patron team are professional, knowledgable and very helpful.

Reviewed 6 years ago

questions are short and sweet!

Pros

The Preferred Patron Loyalty products allows any size business to cost effectively implement a Reward Program to both keep and increase their customers' loyalty. The product is very flexible and can be easily customized to meet any corporate needs. The product also provides extensive reporting features to help you track your Reward Members' activity and the responsiveness of any specific campaigns. Great customer support team!

Cons

Although the inital setup of our "Leone Luxury Rewards Program" was complicated given the various reward tiers and associated bonus offers, the customer support team at Preferred Patron were extremely helpful, knowledgable and responsive.

JH
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John H.

Entertainment, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Service, Options, and Professional

Reviewed 5 years ago

The staff at Preferred Patron is second to none! They are always available even during evening and weekend hours. They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy. They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line. Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year.

Pros

The software allows you so many options for promotion that your customers always feel like something new is coming at them. The ability to design for each of our 11 locations, yet keep core promotions running simultaneously has been a key to our sales growth.

Cons

I have not experienced any "cons" with Preferred Patron

Preferred Patron Loyalty FAQs

Q. What type of pricing plans does Preferred Patron Loyalty offer?

Preferred Patron Loyalty has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription


Q. Who are the typical users of Preferred Patron Loyalty?

Preferred Patron Loyalty has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Preferred Patron Loyalty support?

Preferred Patron Loyalty supports the following languages:
English, French, Spanish

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Q. Does Preferred Patron Loyalty support mobile devices?

Preferred Patron Loyalty supports the following devices:
Android, iPad, iPhone

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Q. Does Preferred Patron Loyalty offer an API?

Yes, Preferred Patron Loyalty has an API available for use.

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Q. What other apps does Preferred Patron Loyalty integrate with?

Preferred Patron Loyalty integrates with the following applications:
IVision, Tango, Square Point of Sale, Zipwhip, WebRezPro, Bandwidth, Twilio, Lightspeed Retail

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Q. What level of support does Preferred Patron Loyalty offer?

Preferred Patron Loyalty offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support

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