XCALLY vs Nextiva Contact Center

RingEX

Twilio

Vonage Business Communications

Genesys Cloud CX

Avaya UCaaS

Compare XCALLY and Nextiva Contact Center based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

Activity Dashboard

Answering Machine Detection

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Campaign Management

Chat/Messaging

Computer Telephony Integration

Contact Management

Customizable Reports

Dashboard

Email Management

Inbound Call Center

Interaction Tracking

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multiple Scripts

Outbound Call Center

Performance Management

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Sentiment Analysis

SMS Messaging

Social Media Integration

Survey/Poll Management

Surveys & Feedback

Text to Speech

Third-Party Integrations

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Workforce Management

XCALLY

Android

Linux

Web-based

Windows

iPhone

Customer Care Manager

XCally is a great solution for our activities. It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors.

Technical ICT Consultant - VoIP Expert

Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better). Very nice and easy to use GUI (spend more time on productivity with a short learning curve).

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

Network Administrator

XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.

Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.

Founder and owner of Hosted Services Egypt 

XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.

Technical Support Engineer

Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.

Customer Service Manager

The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.

Head of IT

Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.

Our agents really enjoy the motion solution because it's very easy and frienduser. We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

Customer Support

Excellent great system and the guys over in Italy are very helpful.

Project Manager

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.

We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.

Founder

Xcally easy to use and reliable. Scalability is what brings it really to the market.

Reports engine lack the option to run all query types from the database.

President

The most cost effective Omnichannel Contact Center and Customer Experience tool.

Missing features that must be developed. Many requests for support from our customers because not easy to use.

President & CEO

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

XCALLY screenshot: Drag & drop IVR designer tool

XCALLY screenshot: Define the staff: agents

XCALLY screenshot: The agent interactions list contains all the useful data and the possibility to filter and order them

XCALLY screenshot: In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey

XCALLY screenshot: In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Activity Tracking

Alerts/Escalation

Call Transcription

Caller ID

Communication Management

Conferencing

Customer Communication

Customer History

Employee Scheduling

Feedback Management

For Call Centers

Generative AI

Labor Forecasting

Multi-Channel Data Collection

Performance Metrics

Voice Recognition

Workflow Management

Nextiva Contact Center

iPad

Systems Specialist

To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.

System Administrator

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

IT engineer

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

Business Owner

It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.

Marketing Admin

Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider.

Consultant

Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.

Controller

My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use.

Coordinator

I like its ease of accessibility, the interface on the computer is quite nice as well.

Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them.

IT project manager

They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those.

Technical Support Specialist

I have had the pleasure of working with Nextiva's Support Team, who are the most responsive, understanding, and patient group of all the third parties our company interacts with.

Customer Service Rep

I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot.

Owner

The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

Service Manager

Good the support is great. Get issues resolved quickly.

Product Specialist

Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva.

Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.

Attorney Co-Owner

Great customer service and easy to use system.

IT Professional

NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone.

XCALLY vs Nextiva Contact Center Comparison (2026)

XCALLY

Nextiva Contact Center

Overview

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Pricing

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Key features

Integrations

Alternatives