XCALLY vs wolkvox

Genesys Cloud CX

Avaya UCaaS

uContact

QueueMetrics

inconnect

Compare XCALLY and wolkvox based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

Activity Dashboard

Answering Machine Detection

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Campaign Management

Chat/Messaging

Computer Telephony Integration

Contact Management

Customizable Reports

Dashboard

Email Management

Inbound Call Center

Interaction Tracking

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multiple Scripts

Outbound Call Center

Performance Management

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Sentiment Analysis

SMS Messaging

Social Media Integration

Survey/Poll Management

Surveys & Feedback

Text to Speech

Third-Party Integrations

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Workforce Management

XCALLY

Android

Linux

Web-based

Windows

iPhone

Customer Care Manager

XCally is a great solution for our activities. It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors.

Technical ICT Consultant - VoIP Expert

Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better). Very nice and easy to use GUI (spend more time on productivity with a short learning curve).

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

Network Administrator

XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.

Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.

Founder and owner of Hosted Services Egypt 

XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.

Technical Support Engineer

Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.

Customer Service Manager

The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.

Head of IT

Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.

Our agents really enjoy the motion solution because it's very easy and frienduser. We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

Customer Support

Excellent great system and the guys over in Italy are very helpful.

Project Manager

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.

We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.

Founder

Xcally easy to use and reliable. Scalability is what brings it really to the market.

Reports engine lack the option to run all query types from the database.

President

The most cost effective Omnichannel Contact Center and Customer Experience tool.

Missing features that must be developed. Many requests for support from our customers because not easy to use.

President & CEO

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

XCALLY screenshot: Drag & drop IVR designer tool

XCALLY screenshot: Define the staff: agents

XCALLY screenshot: The agent interactions list contains all the useful data and the possibility to filter and order them

XCALLY screenshot: In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey

XCALLY screenshot: In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

QueueMetrics is a comprehensive call center monitoring software designed for Asterisk, FreePBX, Yeastar, and Grandstream systems. It offers a robust set of features to help businesses measure, control, and improve all aspects of their call center operations.

inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. 

Key features:
- True All in One 
- Omnichannel: Email, SMS, Web Chat, Facebook, Twitter.
- IVR
- Gamification
- Recording
- WFM

Deliver incredible customer experiences with a platform that uses AI-powered solutions to provide personalized, agile and satisfying customer service.

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Audio Capture

Automatic Transcription

Caller ID

Chatbot

Collaboration Tools

Compliance Management

Concatenated Speech

Conferencing

Contact Database

Customer Database

Customer History

Customizable Fields

Customizable Macros

Data Import/Export

Document Storage

Email Templates

FCC Compliance

Forecasting

FTC Compliance

Integrations Management

Lead Capture

Lead Generation

Lead Management

Lead Qualification

Marketing Automation

Multi-Language

Pre-recorded Messages

Quality Management

Quotes/Estimates

Sales Pipeline Management

Sales Reports

Secure Data Storage

Segmentation

Speech-to-Text Analysis

Task Management

Voice Customization

Voice Recognition

wolkvox

It is a great experience. I have seen other applications and I consider this the best in cost-benefit.

Data Analyst

Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.

SW Programmer

The product is a great promise, we need to work around to make it fully work.

Ease of use and low code applications. Easy integration with other business applications.

No mobile app for answer request, Its only for Windows.

ITCS

Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.

Development Engineer

Windows App Client is not efficient. API response capacity is  very limited.

I don't like having to register the IP every time I work from a different location.

wolkvox screenshot: Enhance voice interactions with a 100% cloud contact center: robust, scalable, and configurable. Manage flows, distribute calls, run campaigns, and track operations in real time for full control and efficiency.

wolkvox screenshot: Design personalized customer journeys visually, using code only for advanced integrations. Create event-based flows, automate actions, connect channels, and build intelligent paths for service, loyalty, and recovery.

wolkvox screenshot: Automate omnichannel conversations with GenAI + RAG agents. They learn from each interaction, respond naturally, work 24/7, cut costs, and improve continuously from real customer input.

wolkvox screenshot: Record and analyze every Power Conversation with VOC & QA: auto-transcribe calls, detect sentiment, classify topics, measure CX, and evaluate human or AI agent performance.

wolkvox screenshot: Offer a true omnichannel experience with web chat, Messenger, Facebook, Instagram, and more. Manage everything from a smart inbox that prioritizes by SLA, automates replies, and simplifies escalation.

Freelancers

XCALLY vs wolkvox Comparison (2026)

XCALLY vs wolkvox Comparison (2026)

XCALLY

wolkvox

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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