Zendesk Alternatives, Competitors & Similar Software

Features

Total

98

121

179

features in common

98

features in common

Freshdesk's unique features

Inbox Management
Conferencing
Contact Database
Categorization/Grouping

Zendesk's unique features

Website Visitor Tracking
Text Analysis
Blended Call Center
Availability Management

Pricing

Starting from

$18/month

Value for money

4.4

0.3

4.1

What users say about Freshdesk's value for money

Read all reviews

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

82

126

179

features in common

82

features in common

Front's unique features

Signature Management
Performance Management
Chatbot
Multi-User Collaboration

Zendesk's unique features

Revenue Management
Issue Auditing
Help Desk Management
Phone Key Input

Pricing

Starting from

$19/month

Value for money

4.1

What users say about Front's value for money

Read all reviews

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Features

Total

101

136

179

features in common

101

features in common

Vivantio's unique features

Employee Management
Remote Access/Control
Maintenance Scheduling
Asset Lifecycle Management

Zendesk's unique features

Filtering
Canned Responses
Discussions / Forums
Multiple Scripts

Pricing

Starting from

$42/year

Value for money

4.2

0.1

4.1

What users say about Vivantio's value for money

Read all reviews

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

79

205

179

features in common

79

features in common

Zoho CRM's unique features

Marketing Automation
Business Card/Badge Scanning
Real Time Reporting
Web-based Deployment

Zendesk's unique features

IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
SSL Security

Pricing

Starting from

$20/month

Value for money

4.3

0.2

4.1

What users say about Zoho CRM's value for money

Read all reviews

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Categories in common

Features

Total

44

132

179

features in common

44

features in common

Mailchimp's unique features

Engagement Tracking
Mass Texting
Drip Campaigns
Multi-Account Management

Zendesk's unique features

Proactive Chat
Client Portal
Change Management
Interactive Content

Pricing

Value for money

4.4

0.3

4.1

What users say about Mailchimp's value for money

Read all reviews

I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.

DW

Daniel W.

I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.

RI

RABEE I.

Categories in common

Features

Total

54

114

179

features in common

54

features in common

Zendesk Sell's unique features

Pipeline Reports
Forecasting
Lead Capture
Meeting Management

Zendesk's unique features

Queue Management
Manual Dialer
Progressive Dialer
Revenue Management

Pricing

Starting from

$19/month

Value for money

4.1

What users say about Zendesk Sell's value for money

Read all reviews

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.

Brenden S.

If you are already a Zendesk user, then I definitely recommend choosing Zendesk Sell as a way to expand reach and get higher quality leads. As with Zendesk, I love the simplicity of the program.

OS

Olivia S.

Categories in common

Features

Total

61

140

179

features in common

61

features in common

amoCRM's unique features

For Sales Teams/Organizations
Reminders
Email Response Control
Self Service Data Preparation

Zendesk's unique features

Quality Assurance
Proactive Chat
Role-Based Permissions
Surveys & Feedback

Pricing

Starting from

$15/month

Value for money

4.5

0.4

4.1

What users say about amoCRM's value for money

Read all reviews

There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support.

JV

Julia V.

I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable.

Iurii K.

Categories in common

Features

Total

36

85

179

features in common

36

features in common

FreeAgent CRM's unique features

Email Marketing
Lead Capture
Call Management
Projections

Zendesk's unique features

Single Sign On
On-Demand Communications
Quality Assurance
Customer History

Pricing

Value for money

4.8

0.7

4.1

What users say about FreeAgent CRM's value for money

Read all reviews

I have never in my 30 years of being in the mortgage industry and sales seen a rep care more about making a system work for a client than she has. She has been absolutely amazing.

JK

Jack K.

The package is perfect for not only customer retention but for opportunity revenue tracking and forecasting. One other fab feature of free agent is the easy integration of mail chimp.

RB

Rebecca B.

Categories in common

Features

Total

77

91

179

features in common

77

features in common

HubSpot Service Hub's unique features

Performance Management
Contact Database
Real Time Reporting
Engagement Tracking

Zendesk's unique features

Email Tracking
Lead Management
Outbound Call Center
Activity Tracking

Pricing

Starting from

$45/month

Value for money

4.2

0.1

4.1

What users say about HubSpot Service Hub's value for money

Read all reviews

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

Features

Total

48

156

179

features in common

48

features in common

Salesforce Sales Cloud's unique features

Estimating
Dashboard Creation
Call List Management
Multi-Channel Marketing

Zendesk's unique features

File Sharing
Onboarding
Progressive Dialer
Screen Sharing

Pricing

Value for money

4.0

0.1

4.1

What users say about Salesforce Sales Cloud's value for money

Read all reviews

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

Categories in common

Features

Total

98

234

179

features in common

98

features in common

Agile CRM's unique features

Milestone Tracking
Spam Blocker
Dynamic Content
Mobile Optimized Emails

Zendesk's unique features

Content Creation
Active Directory Integration
Problem Management
For Insurance Industry

Pricing

Starting from

$8.99/month

Value for money

4.1

What users say about Agile CRM's value for money

Read all reviews

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.

DB

Drew B.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Categories in common

Features

Total

64

156

179

features in common

64

features in common

Pipedrive's unique features

Content Delivery
Call List Management
For Nonprofits
For Mac Devices

Zendesk's unique features

Automated Routing
Call Scripting
Customer Experience Management
Multi-Channel Management

Pricing

Starting from

$14.9/month

Value for money

4.4

0.3

4.1

What users say about Pipedrive's value for money

Read all reviews

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.

AR

Anonymous Reviewer

The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.

JB

John B.

Categories in common

Features

Total

86

111

179

features in common

86

features in common

Issuetrak's unique features

Task Progress Tracking
Change Tracking
Inventory Management
Contact Database

Zendesk's unique features

Online Forums
IVR / Voice Recognition
Filtering
Group Management

Pricing

Starting from

$59/month

Value for money

4.5

0.4

4.1

What users say about Issuetrak's value for money

Read all reviews

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Anonymous Reviewer

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

Categories in common

Features

Total

53

68

179

features in common

53

features in common

Conversational Cloud's unique features

Code-free Development
Visual Analytics
Monitoring
Contextual Guidance

Zendesk's unique features

Customizable Fields
Single Sign On
Issue Auditing
IVR / Voice Recognition

Pricing

Value for money

4.2

0.1

4.1

What users say about Conversational Cloud's value for money

Read all reviews

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Categories in common

Features

Total

35

111

179

features in common

35

features in common

Dynamics 365's unique features

Marketing Automation
Dispatch Management
Single Page View
Email Marketing

Zendesk's unique features

Proactive Chat
Computer Telephony Integration
Account Management
Tagging

Pricing

Starting from

$50/month

Value for money

4.1

What users say about Dynamics 365's value for money

Read all reviews

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.

Emmanuel C.

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

sg

shelly g.

Categories in common

Features

Total

91

193

179

features in common

91

features in common

User.com's unique features

Sales Reports
Search Marketing
Chatbot
Social Promotion

Zendesk's unique features

Multi-Channel Management
Service Reporting
Group Management
Batch Communications

Pricing

Value for money

4.6

0.5

4.1

What users say about User.com's value for money

Read all reviews

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

Categories in common

Features

Total

46

96

179

features in common

46

features in common

HubSpot CRM's unique features

Client Management
Lead Capture
Progress Tracking
Opportunity Management

Zendesk's unique features

Text to Speech
Single Sign On
Inbound Call Center
SMS Messaging

Pricing

Value for money

4.4

0.3

4.1

What users say about HubSpot CRM's value for money

Read all reviews

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.

AR

Anonymous Reviewer

It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.

CH

Cherie H.

Categories in common

Features

Total

58

103

179

features in common

58

features in common

wolkvox's unique features

Call Tracking
Calendar/Reminder System
Chatbot
Preview Dialer

Zendesk's unique features

Quality Assurance
Proactive Chat
Role-Based Permissions
Online Forums

Pricing

Value for money

4.6

0.5

4.1

What users say about wolkvox's value for money

Read all reviews

The product is a great promise, we need to work around to make it fully work.

YM

Yanina M.

Easy of use, comprehensive, lot of tutorials on Youtube.

AF

Adrian F.

Categories in common

Features

Total

23

50

179

features in common

23

features in common

NetSuite CRM's unique features

Lead Qualification
Client Management
Quotes/Estimates
Calendar/Reminder System

Zendesk's unique features

Appointment Management
For iPad Devices
Asset Tracking
File Sharing

Pricing

Starting from

$129/month

Value for money

3.6

0.5

4.1

What users say about NetSuite CRM's value for money

Read all reviews

The tracking capability is fantastic and is a great to for creating transparency in terms of lead management.

Jessie M.

It will be amazing and wonderful and the very best thing, so long as you are able to make that investment. If you can't, you aren't ready for it.

WJ

Wendy J.

Categories in common

Features

Total

123

394

179

features in common

123

features in common

Bitrix24's unique features

Lead Distribution
Invoice Management
Proposal Generation
Task Board View

Zendesk's unique features

Trend Analysis
Real Time Monitoring
Recurring Issues
Release Management

Pricing

Starting from

$39/month

Value for money

4.2

0.1

4.1

What users say about Bitrix24's value for money

Read all reviews

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Categories in common

Features

Total

7

16

179

features in common

7

features in common

Atlas CRM's unique features

Contact Database
Order Management
Multi-Channel Marketing
Templates

Zendesk's unique features

For iPad Devices
Email Templates
Personalization
Text to Speech

Categories in common

CRM

Features

Total

47

123

179

features in common

47

features in common

RapidStart CRM's unique features

Project Workflow
Reminders
Source Tracking
Email Marketing

Zendesk's unique features

Call Scripting
Computer Telephony Integration
Inbound Call Center
SMS Messaging

Categories in common

Features

Total

9

16

179

features in common

9

features in common

VINCLE CRM's unique features

Segmentation
Quotes/Estimates
Territory Management
Internal Chat Integration

Zendesk's unique features

Win / Loss Analysis
Complaint Monitoring
Manual Dialer
Asset Tracking

Categories in common

CRM

Features

Total

73

106

179

features in common

73

features in common

Office24by7's unique features

Opportunity Management
Calendar/Reminder System
Segmentation
Call List Management

Zendesk's unique features

Text Analysis
Account Management
Website Visitor Tracking
Geotargeting

Categories in common

Features

Total

53

159

179

features in common

53

features in common

Airdesk's unique features

Screen Activity Recording
Kanban Board
Employee Portal
For IT Project Management

Zendesk's unique features

Self Service Portal
Proactive Chat
Live Chat
Revenue Management

Categories in common

Features

Total

58

142

179

features in common

58

features in common

SugarCRM's unique features

Multi-Channel Social Integration
Social Marketing
Activity Management
Customer Surveys

Zendesk's unique features

Automated Routing
Call Scripting
Text Analysis
Customer Experience Management

Pricing

Starting from

$49/month

Value for money

3.8

0.3

4.1

What users say about SugarCRM's value for money

Read all reviews

Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.

CM

Chris M.

This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.

JT

Joe T.

Categories in common

Features

Total

44

89

179

features in common

44

features in common

Vtiger CRM's unique features

Sales Forecasting
Contact Database
Web-based Deployment
Sales Activity Management

Zendesk's unique features

Asset Tracking
Personalization
Issue Auditing
Screen Sharing

Pricing

Starting from

$42/month

Value for money

4.5

0.4

4.1

What users say about Vtiger CRM's value for money

Read all reviews

This Software has the nice capabilities of assigning the workflow and also to know the status of the work. Search tool has the good performance enhancements.

AN

Anand N.

The best part of the software is when I can add opportunities for my clients revenue for my future projects. It helps me to understand and work easily for my future revenue.

AR

Anonymous Reviewer

Categories in common

Features

Total

10

27

179

features in common

10

features in common

webCRM's unique features

Field Sales Management
Contact Database
Quotes/Estimates
Proposal Generation

Zendesk's unique features

Win / Loss Analysis
Complaint Monitoring
Manual Dialer
Customizable Fields

Pricing

Starting from

£18/month

Value for money

4.6

0.5

4.1

What users say about webCRM's value for money

Read all reviews

WebCRM demonstrated to have a great quality in its work and an excellent service, one of the best in the management of relations with the clients.

Brenda C.

What I like most is the fact that the company is doing their best to make the product better and pretty soon, I think webCRM will be one of the best solutions on the market.

LG

Lyuben G.

Categories in common

CRM

Features

Total

48

142

179

features in common

48

features in common

Keap's unique features

Sales Reports
SEO Management
Social Marketing
Website Management

Zendesk's unique features

Asset Tracking
Single Sign On
Issue Auditing
Service Reporting

Pricing

Starting from

$79/month

Value for money

3.8

0.3

4.1

What users say about Keap's value for money

Read all reviews

The interface is clean and easy to use. On first impressions it looked like the re-brand from InfusionSoft was a move good to keep things more simple.

AV

Andra V.

I love this product, it is the best when you get advanced marketing experience and a big mail list, you can really do magic with it with the advanced action based segmentation.

LA

Louizos Alexandros L.

Categories in common

Features

Total

88

225

179

features in common

88

features in common

EngageBay's unique features

Signature Creation
Inbox Management
Push Notifications
Call Tracking Metrics

Zendesk's unique features

Multi-Channel Management
Revenue Management
Corrective and Preventive Actions (CAPA)
On-Demand Recording

Pricing

Starting from

$10.79/month

Value for money

4.8

0.7

4.1

What users say about EngageBay's value for money

Read all reviews

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

11

20

179

features in common

11

features in common

Pega CRM's unique features

Territory Management
Quotes/Estimates
Real Time Reporting
Internal Chat Integration

Zendesk's unique features

Win / Loss Analysis
Complaint Monitoring
Manual Dialer
Asset Tracking

Categories in common

Features

Total

16

33

179

features in common

16

features in common

Snov.io's unique features

ROI Tracking
Syntax Check
Bulk Email Verification
For Small Businesses

Zendesk's unique features

On-Demand Communications
Configuration Management
Onboarding
Customizable Fields

Pricing

Starting from

$39/month

Value for money

4.6

0.5

4.1

What users say about Snov.io's value for money

Read all reviews

It has provided us with steady and strong leads with easy an easy to save format. The free option and unlimited searches, helps with not being limited as we were with LinkedIn.

Mustafa N.

It would be bad for me to say something negative about this extension. The tools all worked as it's meant to.

KH

Kamal H.

Categories in common

CRM

Features

Total

12

26

179

features in common

12

features in common

SalezShark's unique features

Lead Capture
Calendar/Reminder System
Lead Qualification
Sales Reports

Zendesk's unique features

On-Demand Communications
Configuration Management
Onboarding
Customizable Fields

Pricing

Starting from

$20/month

Value for money

4.9

0.8

4.1

What users say about SalezShark's value for money

Read all reviews

Its collaboration with DataGuru makes it super efficient and I have been able to generate, manage and close several leads and opportunities. Really delighted to use it and kudos to SalezShark team.

SS

Sachin S.

It will save lots of time spent on managing sales and marketing tasks; you can invest that time on research or any other activity. Easy to use and best customer support.

AR

Anonymous Reviewer

Categories in common

Features

Total

52

115

179

features in common

52

features in common

Close's unique features

Sales Forecasting
Referral Tracking
Email Response Control
Channel Management

Zendesk's unique features

Customer Support
Manual Dialer
Tagging
Service Reporting

Pricing

Starting from

$25/month

Value for money

4.4

0.3

4.1

What users say about Close's value for money

Read all reviews

I like the cost above all else. We used a more expensive CRM for a while and were thrilled to find out about Close.io and its low price in comparison.

AR

Anonymous Reviewer

Excellent support, great founders, great desktop app for Mac, and very easy to use plus onboard team members with.

SO

Sean O.

Categories in common

Features

Total

27

52

179

features in common

27

features in common

Lime CRM's unique features

Campaign Segmentation
Sales Forecasting
Activity Management
Contact Database

Zendesk's unique features

Appointment Management
Event Triggered Actions
Full Text Search
Automated Routing

Pricing

Starting from

€60/month

Value for money

4.4

0.3

4.1

What users say about Lime CRM's value for money

Read all reviews

We had fairly good order in our old system, but now it's great and getting better.

MK

Magnus K.

It's a great way to organize and list one's clients. I love the integration we've recently made with GetAccept, an easy and professional way of sending out contracts with e-signature.

SM

Shane M.

Categories in common

Features

Total

54

127

179

features in common

54

features in common

Insightly's unique features

Pipeline Reports
Email Response Control
Lead Nurturing
Modeling & Simulation

Zendesk's unique features

Change Management
Call Scripting
Text Analysis
Customer Experience Management

Pricing

Starting from

$29/month

Value for money

3.9

0.2

4.1

What users say about Insightly's value for money

Read all reviews

API changes caused fatal errors in several of our integrations over the course of our time with Insightly. User interface was never the prettiest.

AR

Anonymous Reviewer

Insightly CRM is a great option to consider, it has all the needed features like dashboard, process workflow, lead management, opportunities , converting opportunities to project, etc.

NA

Nawar A.

Categories in common

Features

Total

38

81

179

features in common

38

features in common

Yetiforce CRM's unique features

Idea Management
Contact Database
Reminders
Web-based Deployment

Zendesk's unique features

Personalization
Multi-Channel Communication
Change Management
Interactive Content

Pricing

Value for money

4.7

0.6

4.1

What users say about Yetiforce CRM's value for money

Read all reviews

Offline installation, safe code, many many many features (you're good when you use 10% of them), nice responsive interface, e-mail integration, customization, ease of maintenance and backup.

PW

Pawe W.

This is really amazing crm, what make better job on my company! easy to install, easy to use and with great community.

AE

Alonso E.

Categories in common

Zendesk Alternatives & Competitors

Top 10 free alternatives

Freshdesk

Front

Vivantio

Zoho CRM

Mailchimp

Zendesk Sell

amoCRM

FreeAgent CRM

HubSpot Service Hub

Salesforce Sales Cloud

Agile CRM

Pipedrive

Issuetrak

Conversational Cloud

Dynamics 365

User.com

HubSpot CRM

wolkvox

NetSuite CRM

Bitrix24

Atlas CRM

RapidStart CRM

VINCLE CRM

Office24by7

Airdesk

SugarCRM

Vtiger CRM

webCRM

Keap

EngageBay

Pega CRM

Snov.io

SalezShark

Close

Lime CRM

Insightly

Yetiforce CRM

LeadMaster