App comparison

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Zendesk Suite Logo
Zendesk Suite
4.4
(3.7K)

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Service-first CRM company that builds support & sales tools

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(177)

Zendesk Suite Alternatives & Competitors

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Features


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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


LiveAgent logo

LiveAgent

4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Zendesk Suite logo

147

183

182

features in common

147

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Chat/Messaging

    5.0

  • Incident Management

    5.0

  • Email Templates

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.5

Zendesk Suite logo
4.2

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zoho Desk logo

Zoho Desk

4.5
(2K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Zendesk Suite logo

136

159

182

features in common

136

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2K)

Top features

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

  • SMS Messaging

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.3

Zendesk Suite logo
4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Bitrix24 logo

Bitrix24

4.2
(768)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Zendesk Suite logo

132

423

182

features in common

132

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(768)

Top features

  • Client Database

    5.0

  • HR Management

    5.0

  • Drag & Drop

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2
Zendesk Suite logo
4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Freshdesk logo

Freshdesk

4.5
(3.1K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Zendesk Suite logo

105

127

182

features in common

105

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.1K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Problem Management

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.2

Zendesk Suite logo
4.2

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
TeamSupport logo

TeamSupport

4.5
(841)

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
Zendesk Suite logo

96

110

182

features in common

96

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.2

Zendesk Suite logo
4.2

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Genesys Cloud CX logo

Genesys Cloud CX

4.4
(195)

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Zendesk Suite logo

102

149

182

features in common

102

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(195)

Top features

  • IVR/Voice Recognition

    5.0

  • Third Party Integrations

    5.0

  • Proactive Chat

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.1

Zendesk Suite logo
4.2

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
Vivantio logo

Vivantio

4.3
(177)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Zendesk Suite logo

106

160

182

features in common

106

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.1

Zendesk Suite logo
4.2

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
Efficy CRM logo

Efficy CRM

4.0
(90)

Pay-less for more. Europe's most flexible CRM

Features

Total

Efficy CRM logo
Zendesk Suite logo

71

150

182

features in common

71

features in common

Efficy CRM logo

Efficy CRM user ratings

Functionality

3.9
(90)

Top features

  • Search/Filter

    5.0

  • Portfolio Management

    5.0

  • Gantt/Timeline View

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

20/month

Value for money

Efficy CRM logo
4.0

0.2

Zendesk Suite logo
4.2

What users say about Efficy CRM's value for money

We are growing, fast and faster. Handling always more projects in a smooth and pleasant usage thanks to its high customization ability that allowed to perfectly fit our business.
EFFICY is an excellent CRM software because it allows to have a clear vision of the current and future business. EFFICY is easy to use and very easy to understand.
WorkHub Tasks logo

WorkHub Tasks

5.0
(8)

All sort of organizations from small to enterprise-level

Features

Total

WorkHub Tasks logo
Zendesk Suite logo

24

27

182

features in common

24

features in common

WorkHub Tasks logo

WorkHub Tasks user ratings

Functionality

5.0
(8)

Top features

  • Support Ticket Management

    5.0

  • Multi-Channel Communication

    5.0

  • Alerts/Escalation

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Salesforce Sales Cloud logo

Salesforce Sales Cloud

4.4
(17.8K)

Cloud-based CRM & Sales Automation

Features

Total

Salesforce Sales Cloud logo
Zendesk Suite logo

70

196

182

features in common

70

features in common

Salesforce Sales Cloud logo

Salesforce Sales Cloud user ratings

Functionality

4.4
(17.8K)

Top features

  • Purchase Order Management

    5.0

  • Source Tracking

    5.0

  • Drag & Drop

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Value for money

Salesforce Sales Cloud logo
4.0

0.2

Zendesk Suite logo
4.2

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
LiveChat logo

LiveChat

4.7
(1.6K)

Customer service software that boosts online sales.

Features

Total

LiveChat logo
Zendesk Suite logo

53

59

182

features in common

53

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Feedback Management

    5.0

  • Visual Analytics

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

0.3

Zendesk Suite logo
4.2

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
JIRA Service Management logo

JIRA Service Management

4.5
(609)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Zendesk Suite logo

76

112

182

features in common

76

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.4
(609)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Issue Tracking

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.1

Zendesk Suite logo
4.2

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Intercom logo

Intercom

4.5
(987)

Making internet business personal

Features

Total

Intercom logo
Zendesk Suite logo

93

171

182

features in common

93

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(987)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$74/month

Value for money

Intercom logo
4.0

0.2

Zendesk Suite logo
4.2

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Help Scout logo

Help Scout

4.6
(203)

Deliver world-class support from one easy-to-use platform.

Features

Total

Help Scout logo
Zendesk Suite logo

57

71

182

features in common

57

features in common

Help Scout logo

Help Scout user ratings

Functionality

4.3
(203)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Queue Management

    5.0

  • Performance Metrics

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$20/month

Value for money

Help Scout logo
4.4

0.2

Zendesk Suite logo
4.2

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(733)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Zendesk Suite logo

128

202

182

features in common

128

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(733)

Top features

  • Billing & Invoicing

    5.0

  • Contact Database

    5.0

  • Call Scripting

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Value for money

Salesforce Service Cloud logo
4.2
Zendesk Suite logo
4.2

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Gorgias logo

Gorgias

4.7
(104)

Help desk and customer service solution

Features

Total

Gorgias logo
Zendesk Suite logo

50

50

182

features in common

50

features in common

Gorgias logo

Gorgias user ratings

Functionality

4.5
(104)

Top features

  • Third Party Integrations

    5.0

  • Transfers/Routing

    5.0

  • Tagging

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5

0.3

Zendesk Suite logo
4.2

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.
Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.
Tidio logo

Tidio

4.8
(410)

Communicator for businesses. live chat, messenger and email

Features

Total

Tidio logo
Zendesk Suite logo

46

63

182

features in common

46

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(410)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Contextual Guidance

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$15.83/month

Value for money

Tidio logo
4.5

0.3

Zendesk Suite logo
4.2

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
ServiceNow logo

ServiceNow

4.5
(204)

Enterprise IT service cloud solutions

Features

Total

ServiceNow logo
Zendesk Suite logo

44

66

182

features in common

44

features in common

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(204)

Top features

  • Project Management

    4.8

  • Performance Metrics

    4.7

  • Issue Auditing

    4.7

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Value for money

ServiceNow logo
4.2
Zendesk Suite logo
4.2

What users say about ServiceNow's value for money

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

Categories in common

HubSpot CRM logo

HubSpot CRM

4.5
(3.8K)

Everything you need to sell in one integrated suite

Features

Total

HubSpot CRM logo
Zendesk Suite logo

43

84

182

features in common

43

features in common

HubSpot CRM logo

HubSpot CRM user ratings

Functionality

4.3
(3.8K)

Top features

  • Real Time Notifications

    5.0

  • Opportunity Management

    5.0

  • For Mac Devices

    5.0

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

Pricing

Starting from

$0

Value for money

HubSpot CRM logo
4.3

0.1

Zendesk Suite logo