Zendesk Suite Alternatives &amp; Competitors

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$9/month

Value for money

4.7

0.5

4.2

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Features

Total

136

159

182

features in common

136

features in common

Zoho Desk user ratings

Functionality

(2K)

Top features

Workflow Configuration
5.0
Appointment Management
5.0
SMS Messaging
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.3

4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

132

423

182

features in common

132

features in common

Bitrix24 user ratings

Functionality

4.2

(768)

Top features

Client Database
5.0
HR Management
5.0
Drag & Drop
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$61/month

Value for money

4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Features

Total

105

127

182

features in common

105

features in common

Freshdesk user ratings

Functionality

(3.1K)

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Problem Management
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$15/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

96

110

182

features in common

96

features in common

TeamSupport user ratings

Functionality

(841)

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$49/month

Value for money

4.4

0.2

4.2

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

102

149

182

features in common

102

features in common

Genesys Cloud CX user ratings

Functionality

4.2

(195)

Top features

IVR/Voice Recognition
5.0
Third Party Integrations
5.0
Proactive Chat
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$75/month

Value for money

4.1

0.1

4.2

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Verified reviewer

As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.

MB

Martin B.

Categories in common

Features

Total

106

160

182

features in common

106

features in common

Vivantio user ratings

Functionality

4.2

(177)

Top features

Real Time Notifications
5.0
Task Management
5.0
Remote Access/Control
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$59/month

Value for money

4.3

0.1

4.2

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

71

150

182

features in common

71

features in common

Efficy CRM user ratings

Functionality

3.9

(90)

Top features

Search/Filter
5.0
Portfolio Management
5.0
Gantt/Timeline View
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

€20/month

Value for money

4.0

0.2

4.2

What users say about Efficy CRM's value for money

We are growing, fast and faster. Handling always more projects in a smooth and pleasant usage thanks to its high customization ability that allowed to perfectly fit our business.

PP

Pascal P.

EFFICY is an excellent CRM software because it allows to have a clear vision of the current and future business. EFFICY is easy to use and very easy to understand.

MR

Marjorie R.

Categories in common

Features

Total

24

27

182

features in common

24

features in common

WorkHub Tasks user ratings

Functionality

5.0

(8)

Top features

Support Ticket Management
5.0
Multi-Channel Communication
5.0
Alerts/Escalation
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Categories in common

Features

Total

70

196

182

features in common

70

features in common

Salesforce Sales Cloud user ratings

Functionality

(17.8K)

Top features

Purchase Order Management
5.0
Source Tracking
5.0
Drag & Drop
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Value for money

4.0

0.2

4.2

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

Categories in common

Features

Total

53

59

182

features in common

53

features in common

LiveChat user ratings

Functionality

(1.6K)

Top features

Real-Time Chat
5.0
Feedback Management
5.0
Visual Analytics
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$24/month

Value for money

4.5

0.3

4.2

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Verified reviewer

Categories in common

Features

Total

76

112

182

features in common

76

features in common

JIRA Service Management user ratings

Functionality

(609)

Top features

Remote Monitoring & Management
5.0
Issue Management
5.0
Issue Tracking
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$60/month

Value for money

4.3

0.1

4.2

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

93

171

182

features in common

93

features in common

Intercom user ratings

Functionality

(987)

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$74/month

Value for money

4.0

0.2

4.2

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

57

71

182

features in common

57

features in common

Help Scout user ratings

Functionality

(203)

Top features

Real-time Consumer-facing Chat
5.0
Queue Management
5.0
Performance Metrics
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$20/month

Value for money

4.4

0.2

4.2

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

SA

Sid A.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Verified reviewer

Categories in common

Features

Total

128

202

182

features in common

128

features in common

Salesforce Service Cloud user ratings

Functionality

(733)

Top features

Billing & Invoicing
5.0
Contact Database
5.0
Call Scripting
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Value for money

4.2

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

50

182

features in common

50

features in common

Gorgias user ratings

Functionality

(104)

Top features

Third Party Integrations
5.0
Transfers/Routing
5.0
Tagging
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$60/month

Value for money

4.5

0.3

4.2

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Features

Total

46

63

182

features in common

46

features in common

Tidio user ratings

Functionality

4.6

(410)

Top features

Real-time Conversations
5.0
One-to-One Messaging
5.0
Contextual Guidance
5.0

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Starting from

$15.83/month

Value for money

4.5

0.3

4.2

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Categories in common

Features

Total

44

66

182

features in common

44

features in common

ServiceNow user ratings

Functionality

(204)

Top features

Project Management
4.8
Performance Metrics
4.7
Issue Auditing
4.7

Zendesk Suite user ratings

Functionality

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

Pricing

Value for money

4.2

What users say about ServiceNow's value for money

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

AR

Verified reviewer

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

SN

Soumalya N.

Categories in common

Features

Total

43

84

182

features in common

43

features in common

HubSpot CRM user ratings

Functionality

(3.8K)

Top features

Real Time Notifications
5.0
Opportunity Management
5.0
For Mac Devices
5.0

Zendesk Suite user ratings

Functionality