Zendesk Alternatives

Zendesk

Service-first CRM company that builds support & sales tools

Zendesk

How do Zendesk alternatives compare?

LiveAgent and Salesforce Service Cloud stand out as its top competitors based on similarity, popularity and user reviews. When comparing Zendesk to its top 100 alternatives, Brand Embassy has the highest rating, with AJ Helpdesk as the runner-up, and Zendesk ranking 65th place. Salesforce Sales Cloud has the most reviews with a total of 15,372, while Zendesk has 2,436. Users say UserEcho tops the list for value for money followed by Elementool Help Desk, while Zendesk comes in 67th. Users also say ServiceWise and Brand Embassy are the easiest to use, while Zendesk takes 64th place.


How do I choose the best Zendesk alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

LiveAgent

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.6

4.1

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

79

119

98

features in common

79

features in common

LiveAgent's unique features

  • WYSIWYG Editor

  • Email Alerts

  • Desktop Notifications

  • eCommerce Integration

Zendesk's unique features

  • Active Directory Integration

  • Lead Management

  • SMS Integration

  • Multiple Format Support

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1
4.1

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

64

97

98

features in common

64

features in common

Salesforce Service Cloud's unique features

  • Job Tracking

  • History Tracking

  • Incident Management

  • Availability Indicator

Zendesk's unique features

  • Auto-Responders

  • Employee Database

  • Multiple Format Support

  • Filtered Views

Front

Email management software and shared inbox for teams

Pricing

Starting from

$9/month

Value for money

4.2

0.1

4.1

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Total

29

42

98

features in common

29

features in common

Front's unique features

  • Communication Management

  • Reminders

  • Channel Management

  • Contact Database

Zendesk's unique features

  • Timer

  • SLA Management

  • Conditional Logic

  • Monitoring

Freshdesk

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

0.3

4.1

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

58

76

98

features in common

58

features in common

Freshdesk's unique features

  • Employee Management

  • Summary Reports

  • Categorization

  • Automatic Lead Distribution

Zendesk's unique features

  • Active Directory Integration

  • Conditional Logic

  • Disaster Recovery

  • Configurable Workflow

Jira Service Management

The only ITSM solution built on the Jira platform

Pricing

Starting from

$20/month

Value for money

4.2

0.1

4.1

What users say about Jira Service Management's value for money

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

A great product at a reasonable price point. This review is for the Cloud version.).

SB

Seth B.

Total

33

54

98

features in common

33

features in common

Jira Service Management's unique features

  • Client Portal

  • Incident Management

  • Search Functionality

  • Task Management

Zendesk's unique features

  • SMS Integration

  • Benchmarking

  • Configurable Workflow

  • Call Recording

Freshservice

A complete IT service management (ITSM) tool for business

Pricing

Starting from

$19/month

Value for money

4.5

0.4

4.1

What users say about Freshservice's value for money

For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

AK

Abhinav K.

M still within a trial period, but have been extremely impressed with the software. Working in a non profit pricing is always an issue and the only real concern with the software.

AR

Anonymous Reviewer

Total

48

80

98

features in common

48

features in common

Freshservice's unique features

  • Search Functionality

  • Configuration Management

  • Gamification

  • Product Catalog

Zendesk's unique features

  • Application Integration

  • Collaborative Workspace

  • CRM Integration

  • Commenting

HappyFox

Helpdesk, customer support software

Pricing

Starting from

$29/month

Value for money

4.5

0.4

4.1

What users say about HappyFox's value for money

Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

31

50

98

features in common

31

features in common

HappyFox's unique features

  • Customer Segmentation

  • Scheduled Reporting

  • Call Tracking

  • Lead Assignment

Zendesk's unique features

  • Two-Factor Authentication

  • Single Sign On

  • Benchmarking

  • SSL Security

Kayako

Unified customer service platform

Pricing

Starting from

$15/month

Value for money

3.9

0.2

4.1

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

47

64

98

features in common

47

features in common

Kayako's unique features

  • Lead Assignment

  • Status Reporting

  • Content Management

  • Reminders

Zendesk's unique features

  • Access Control

  • Caller ID

  • Customer Experience Management

  • Commenting

Vivantio

Flexible Software. Focused Service.

Pricing

Starting from

$48/month

Value for money

4.2

0.1

4.1

What users say about Vivantio's value for money

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Total

31

64

98

features in common

31

features in common

Vivantio's unique features

  • Inventory Management

  • Help Desk Management

  • HIPAA Compliance

  • Client Management

Zendesk's unique features

  • Two-Factor Authentication

  • Self Service Portal

  • Call Recording

  • Status Tracking

InvGate Service Desk

IT service desk software

Pricing

Value for money

4.5

0.4

4.1

What users say about InvGate Service Desk's value for money

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

FA

Fernanda A.

It is worth investing in an application of these characteristics.

AR

Anonymous Reviewer

Total

43

66

98

features in common

43

features in common

InvGate Service Desk's unique features

  • Email Alerts

  • IT Asset Tracking

  • Time & Expense Tracking

  • Role-Based Permissions

Zendesk's unique features

  • Access Control

  • Chat

  • CRM Integration

  • Collaborative Workspace

SolarWinds Service Desk

IT Service Desk & Asset Management Software

Pricing

Starting from

$19/month

Value for money

4.5

0.4

4.1

What users say about SolarWinds Service Desk's value for money

However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.

AR

Anonymous Reviewer

SUPER easy to use and configure. Being web-based we didn't need to invest in additional hardware resources to host it ourselves and maintenance is no longer a concern.

Erich B.

Total

44

74

98

features in common

44

features in common

SolarWinds Service Desk's unique features

  • Role-Based Permissions

  • Contact Database

  • Data Mapping

  • Problem Management

Zendesk's unique features

  • Access Control

  • Configurable Workflow

  • Disaster Recovery

  • Content Filter

Vision Helpdesk

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Pricing

Starting from

$8/month

Value for money

4.4

0.3

4.1

What users say about Vision Helpdesk's value for money

After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost.

RD

Ryan D.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

M

Max

Total

31

59

98

features in common

31

features in common

Vision Helpdesk's unique features

  • Change Management

  • Help Desk Integration

  • Recurring Tasks

  • Multi-Currency

Zendesk's unique features

  • Two-Factor Authentication

  • Single Sign On

  • Benchmarking

  • Third Party Integration

Cayzu

Cloud Based Ticket Management & Help Desk Software

Pricing

Starting from

$4/month

Value for money

4.9

0.8

4.1

What users say about Cayzu's value for money

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

JP

John P.

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money.

Vadim S.

Total

36

59

98

features in common

36

features in common

Cayzu's unique features

  • Real Time Reporting

  • Indexing

  • Search Functionality

  • User Management

Zendesk's unique features

  • Activity Dashboard

  • Timer

  • Benchmarking

  • Content Filter

Atera

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Pricing

Starting from

$79/month

Value for money

4.7

0.6

4.1

What users say about Atera's value for money

Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.

JS

Joseph S.

They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before.

Bob B.

Total

16

33

98

features in common

16

features in common

Atera's unique features

  • File Transfer

  • Server Monitoring

  • Business Analysis

  • Assessment Management

Zendesk's unique features

  • Real Time Data

  • Online Forums

  • Timer

  • Benchmarking

Talkdesk

The world's leading cloud-based contact center software.

Pricing

Value for money

4.5

0.4

4.1

What users say about Talkdesk's value for money

The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership.

CH

Chris H.

Reasonable pricing model that supports our needs.

AR

Anonymous Reviewer

Total

31

58

98

features in common

31

features in common

Talkdesk's unique features

  • Business Intelligence

  • Computer Telephony Integration

  • Predictive Dialer

  • HIPAA Compliance

Zendesk's unique features

  • Two-Factor Authentication

  • SLA Management

  • Chat

  • Surveys & Feedback

SysAid

Automate IT tasks and workflows with SysAid's ITSM solution

Pricing

Value for money

4.5

0.4

4.1

What users say about SysAid's value for money

The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.

EP

Edward P.

Cost effective and basic tool for ticketing. This tool does not require any training.

PK

Prachi K.

Total

30

55

98

features in common

30

features in common

SysAid's unique features

  • Mobile Integration

  • Request Routing

  • Real Time Reporting

  • Remote Access

Zendesk's unique features

  • Two-Factor Authentication

  • Real Time Updates

  • Collaborative Workspace

  • Lead Management

ConnectWise Manage

A PSA Tool Designed To Run Your As-a-Service Business

Pricing

Value for money

3.9

0.2

4.1

What users say about ConnectWise Manage's value for money

It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow.

JD

James D.

We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.

James V.

Total

43

123

98

features in common

43

features in common

ConnectWise Manage's unique features

  • Job Scheduling

  • Profitability Analysis

  • Data Storage Management

  • Contract Management

Zendesk's unique features

  • Application Integration

  • Content Filter

  • Customizable Templates

  • Custom Fields

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

Pricing

Starting from

$25/month

Value for money

4.0

0.1

4.1

What users say about Salesforce Sales Cloud's value for money

Our overall experience with this solution has been absolutely amazing in the long run it is definitely worth the investment and the customer service and technical support is second to none.

Chad G.

It's has increased our revenues for the company, helps maintain status quo, forecasting improved, opportunities are not being missed. Overall its impact has been good in managing the work flow.

SU

Sadia U.

Total

18

63

98

features in common

18

features in common

Salesforce Sales Cloud's unique features

  • Sales Forecasting

  • History Tracking

  • Event Tracking

  • Follow-up Scheduling

Zendesk's unique features

  • Self Service Portal

  • Ratings & Reviews

  • Two-Factor Authentication

  • Automatic Notifications

Zoho Desk

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

0.4

4.1

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

73

95

98

features in common

73

features in common

Zoho Desk's unique features

  • Data Migration

  • @mentions

  • Request Routing

  • Role-Based Permissions

Zendesk's unique features

  • Active Directory Integration

  • Drag & Drop Interface

  • Multi-Language

  • Employee Database

Jira

Project & Issue Tracking Software - See why we're #1!

Pricing

Starting from

$7/month

Value for money

4.2

0.1

4.1

What users say about Jira's value for money

If you are invested in the Atlassian ecosystem then the integration is great. They provide everything you need to successfully manage your software projects.

JS

John S.

For this and much more we recommend using Jira. It is an excellent platform, with a fairly affordable price.

SB

Sarah B.

Total

18

41

98

features in common

18

features in common

Jira's unique features

  • Employee Management

  • Progress Tracking

  • Traceability

  • Search Functionality

Zendesk's unique features

  • Single Sign On

  • Real Time Data

  • Web Forms

  • Caller ID

JitBit Help Desk

Helpdesk ticketing system software

Pricing

Starting from

$29

Value for money

4.3

0.2

4.1

What users say about JitBit Help Desk's value for money

Low price, responsive customer support, very nice UI.

AR

Anonymous Reviewer

Low cost, does everything I needed it for. Ease of use and easy to administer.

AR

Anonymous Reviewer

Total

20

28

98

features in common

20

features in common

JitBit Help Desk's unique features

  • Role-Based Permissions

  • Website Integration

  • Search Functionality

  • Categorization

Zendesk's unique features

  • Rules-Based Workflow

  • Ratings & Reviews

  • Web Forms

  • Automatic Backup

Teamwork Desk

Deliver an unforgettable customer experience.

Pricing

Starting from

$7/month

Value for money

4.5

0.4

4.1

What users say about Teamwork Desk's value for money

Price is perfect, not cheap, not inexpensive, not expensive: Perfect. And last but not least, they are continually evolving excellently.

AR

Anonymous Reviewer

It is the best project management system for the money that I could find. The mobile app could use some work and there are a few ways to polish the web app, but they are constantly improving it.

JA

Jess A.

Total

19

34

98

features in common

19

features in common

Teamwork Desk's unique features

  • Project Time Tracking

  • Lead Assignment

  • Client Portal

  • Automatic Lead Distribution

Zendesk's unique features

  • Role Management

  • Queue Manager

  • Web Forms

  • Auto-Responders

Groove

Support, Simplified.

Pricing

Starting from

$12/month

Value for money

4.4

0.3

4.1

What users say about Groove's value for money

If you're looking to have a inexpensive faq page on your site, this could help you save time & money.

David H.

Ticket-based cs management. Easy to setup, inexpensive faq platform.

David H.

Total

30

42

98

features in common

30

features in common

Groove's unique features

  • Labeling

  • Call Tracking

  • Contact Management

  • Lead Assignment

Zendesk's unique features

  • Two-Factor Authentication

  • Single Sign On

  • Automatic Backup

  • Multi-Channel Communication

NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

Pricing

Starting from

$0.01/month

Value for money

4.6

0.5

4.1

What users say about NABD System's value for money

Pricing is good once you figure out your organizational needs.

DO

DANIEL O.

Strong knowledge base and SLA capabilities. Pricing is very low compared to competitors.

AR

Anonymous Reviewer

Total

25

42

98

features in common

25

features in common

NABD System's unique features

  • Mobile Integration

  • Automatic Lead Distribution

  • Ad hoc Reporting

  • Auditing

Zendesk's unique features

  • SMS Integration

  • Real Time Monitoring

  • Automatic Backup

  • Issue Management

TeamSupport

B2B Customer Support Software

Pricing

Starting from

$50/month

Value for money

4.4

0.3

4.1

What users say about TeamSupport's value for money

Allows me to answer email, chat with colleagues and open many tickets simultaneously. Best investment to for a company to make their employees job easy like a Sunday morning.

AR

Anonymous Reviewer

The software basically helps you in all the areas related to support tickets. I found the product was worth the investment.

AR

Anonymous Reviewer

Total

75

120

98

features in common

75

features in common

TeamSupport's unique features

  • Team Calendars

  • Help Desk Management

  • Data Import

  • Defect Tracking

Zendesk's unique features

  • Active Directory Integration

  • Employee Database

  • Predictive Analytics

  • Forms Management

C2 ATOM

All-in-one service desk software

Features

Total

37

71

98

features in common

37

features in common

C2 ATOM's unique features

  • Document Templates

  • Online Catalog

  • IT Asset Tracking

  • Lead Assignment

Zendesk's unique features

  • Activity Tracking

  • Web Forms

  • Caller ID

  • Content Filter