App comparison
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Service-first CRM company that builds support & sales tools
Total
147
183
182
features in common
147
features in common
LiveAgent user ratings
Top features
Chat/Messaging
Incident Management
Email Templates
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$9/month
Value for money
What users say about LiveAgent's value for money
Categories in common
Total
136
159
182
features in common
136
features in common
Zoho Desk user ratings
Top features
Workflow Configuration
Appointment Management
SMS Messaging
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$14/month
Value for money
What users say about Zoho Desk's value for money
Total
132
423
182
features in common
132
features in common
Bitrix24 user ratings
Top features
Client Database
HR Management
Drag & Drop
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$61/month
Value for money
What users say about Bitrix24's value for money
Total
105
127
182
features in common
105
features in common
Freshdesk user ratings
Top features
Feedback Management
Customer Complaint Tracking
Problem Management
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$15/month
Value for money
What users say about Freshdesk's value for money
Total
96
110
182
features in common
96
features in common
TeamSupport user ratings
Top features
Full Text Search
Collaboration Tools
Reporting & Statistics
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$49/month
Value for money
What users say about TeamSupport's value for money
Total
102
149
182
features in common
102
features in common
Genesys Cloud CX user ratings
Top features
IVR/Voice Recognition
Third Party Integrations
Proactive Chat
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$75/month
Value for money
What users say about Genesys Cloud CX's value for money
Total
106
160
182
features in common
106
features in common
Vivantio user ratings
Top features
Real Time Notifications
Task Management
Remote Access/Control
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$59/month
Value for money
What users say about Vivantio's value for money
Total
71
150
182
features in common
71
features in common
Efficy CRM user ratings
Top features
Search/Filter
Portfolio Management
Gantt/Timeline View
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
€20/month
Value for money
What users say about Efficy CRM's value for money
Total
70
196
182
features in common
70
features in common
Salesforce Sales Cloud user ratings
Top features
Purchase Order Management
Source Tracking
Drag & Drop
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Value for money
What users say about Salesforce Sales Cloud's value for money
Total
53
59
182
features in common
53
features in common
LiveChat user ratings
Top features
Real-Time Chat
Feedback Management
Visual Analytics
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$24/month
Value for money
What users say about LiveChat's value for money
Categories in common
Total
76
112
182
features in common
76
features in common
JIRA Service Management user ratings
Top features
Remote Monitoring & Management
Issue Management
Issue Tracking
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$60/month
Value for money
What users say about JIRA Service Management's value for money
Total
93
171
182
features in common
93
features in common
Intercom user ratings
Top features
Message Personalization
Lead Verification/Validation
Interaction Tracking
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$74/month
Value for money
What users say about Intercom's value for money
Total
57
71
182
features in common
57
features in common
Help Scout user ratings
Top features
Real-time Consumer-facing Chat
Queue Management
Performance Metrics
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$20/month
Value for money
What users say about Help Scout's value for money
Total
128
202
182
features in common
128
features in common
Salesforce Service Cloud user ratings
Top features
Billing & Invoicing
Contact Database
Call Scripting
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Value for money
What users say about Salesforce Service Cloud's value for money
Total
50
50
182
features in common
50
features in common
Gorgias user ratings
Top features
Third Party Integrations
Transfers/Routing
Tagging
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$60/month
Value for money
What users say about Gorgias' value for money
Total
46
63
182
features in common
46
features in common
Tidio user ratings
Top features
Real-time Conversations
One-to-One Messaging
Contextual Guidance
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Starting from
$15.83/month
Value for money
What users say about Tidio's value for money
Total
44
66
182
features in common
44
features in common
ServiceNow user ratings
Top features
Project Management
Performance Metrics
Issue Auditing
Zendesk Suite user ratings
Top features
Customer Complaint Tracking
Audit Trail
Real Time Data
Pricing
Value for money
What users say about ServiceNow's value for money