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Zendesk vs HappyFox Comparison
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Overview
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily....
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$19/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$29/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.4
5
4
3
2
1
1,315
889
237
43
34
- Value for money
- Ease of use
- Features
- Customer support
96%
would recommend this appPros
Ticket handling is great, and the way everything links together is amazing. The ability to search across the whole platform (documentation, tickets, users) all at once, is fantastic.
It's a very easy to use with very good features that really help make the job much easier. I really learned a lot thanks to it, becaus zendesk helps me know my applicacion even better.
The experience with Zendesk is very good, it has helped me to better organize the incidents, give them priority and also be able to obtain very good statistics to analyze the work of the team.
Pros
Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in.
Cons
I dislike that unless you are communicating within the actual Zendesk software with your admin/technical support team, it comes through as a confusing email thread that is hard to follow.
Its routing function is slow, and it is not automatable. Another problem is (ironically) your tool for managing and tracking problems, it's slow.
I haven't found any problem with this app at the moment. I think it fits our needs at the moment, I will update my review if I ever find a problem.
Cons
We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue.
My app logs me out randomly and I have trouble logging back in.
Key features
- Total features98
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Lead Distribution
- Automatic Notifications
- Benchmarking
- CRM Integration
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Categorization
- Chat
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact History
- Contact Management
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Filtered Views
- Forms Management
- Help Desk Management
- IVR / Voice Recognition
- Indexing
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Assignment
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Project Time Tracking
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Reporting & Statistics
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Reporting
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integration
- Time Clock Integration
- Timer
- Two-Factor Authentication
- Web Forms
- Widgets
- Workflow Management
- Total features50
- A/B Testing
- API
- Access Control
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Application Integration
- Archiving & Retention
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automatic Backup
- Automatic Lead Distribution
- Automatic Notifications
- Benchmarking
- CRM Integration
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Categorization
- Chat
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact History
- Contact Management
- Content Filter
- Custom Fields
- Custom Forms
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Disaster Recovery
- Drag & Drop Interface
- Email Integration
- Email Notifications
- Email Templates
- Email Tracking
- Employee Database
- Escalation Management
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- Filtered Views
- Forms Management
- Help Desk Management
- IVR / Voice Recognition
- Indexing
- Instant Messaging
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Lead Assignment
- Lead Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple User Accounts
- Online Forums
- Performance Reports
- Permission Management
- Predictive Analytics
- Prioritizing
- Project Time Tracking
- Queue Manager
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Updates
- Reporting & Statistics
- Role Management
- Role-Based Permissions
- Rules-Based Workflow
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Search Functionality
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Reporting
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integration
- Time Clock Integration
- Timer
- Two-Factor Authentication
- Web Forms
- Widgets
- Workflow Management
Integrations
- Total integrations865
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations51
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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User reviews that mention these apps
Arnaud Débart
51-200 employees
Used daily for 1+ years
Review source
Share this review:
Very good tracking of my interaction with customers
Pros
I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too
Cons
Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes
JB
Julian Bosdari
Retail, 11-50 employees
Used daily for 3+ years
Review source
Share this review:
We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers...
Pros
Easy to use, economic, full featured, integrates with Magento
Cons
Nothing