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Zendesk Suite vs HappyFox Help Desk Comparison

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Overview

Category Leaders

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and...

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

55

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

3.8K

5

4

3

2

1

2.1K

1.2K

301

60

47

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

91

5

4

3

2

1

63

23

2

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

Pros

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

Cons

Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
If you ever need support from Zendesk then it is horrible.

Cons

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.
No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.
We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features182
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • Total features77
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For Insurance Industry
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Group Management
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web-based Deployment
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations1112
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations63
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

DS
AvatarImg

David S.

Information Technology and Services, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk

Reviewed 5 years ago

It helps our clients and vendors for dealing with issues and being updated.

Pros

The best Help Desk software, easy communication and colaboration on Help Desk management.

Cons

Not much! I have no issues that I am aware of with using it.

JQ
AvatarImg

Joao Q.

Computer Software, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Best customer service software

Reviewed 5 months ago
Pros

Easy to install and set up for the first time. Very powerful in terms of managing your customer support services

Cons

Could have some more help desk features

OK
AvatarImg

Omar K.

Hospital & Health Care, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Great for customer support

Reviewed a year ago
Pros

Great alternative to traditional help desk tickets

Cons

Not too much Cons about the product. Only good things to say

jm
AvatarImg

james m.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zendesk Suite logo

Zendesk Suite

A full-functioning app that may be too big for our team

Reviewed 7 years ago

Our customer service team only consists of 2 team members so support tickets were primarily handled via email. Of course, this introduces many issues including lack of accountability, as well as from fraudulent attacks. We were looking to migrate over to a help desk platform, but the pricing tier for one of the features only existed on the enterprise level, $125/mo, multiple ticket forms. All other features were useless to us. We eventually discontinued use as the pricing was too expensive for that one feature we needed. It seems like this app would be a great tool to use for larger businesses with more agents, but it just wasn't for us.

Pros

full featured help desk for large support teams.

Cons

too expensive for smaller teams.

ms
AvatarImg

manpreet s.

Telecommunications, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

great

Reviewed a year ago
Pros

It is great help to connect to help desk to fix password issues

Cons

We did not find any negative point to use it

JD
AvatarImg

John Daniel J.

Education Management, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk review

Reviewed 2 years ago
Pros

Excellent help desk tool, provides great customer services

Cons

There are no defaults to the program it works perfectly

JC
AvatarImg

Jeffrey C.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Suite logo

Zendesk Suite

This service continues to improve let alone offering outstanding reliability

Reviewed 6 years ago

It is our primary help desk software!

Pros

Offers outstanding reliability, amazing features and offers a phone/tablet app for both iOS and Android. We use this app daily and get notified of all updates as needed!

Cons

The answer bot feature has been considered for our needs but we're not certain that it'll work for our needs. Unique feature that has potential though!

JS
AvatarImg

Jason S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk: A study in IT frustration

Reviewed 7 years ago

We have been long time Zendesk shop mainly due to its being one of the first online offerings for service desk management. My main complaint is the pricing. There are so many cloud help desk offerings these days that offer more of a customizable experience for less money if that fits within the IT budget. We are currently looking at solutions that will scale back some of the features with Zendesk that we do not use in order to save money.

Pros

Early SaaS Help Desk solution. Widely used across industry.

Cons

Too pricey.

AP
AvatarImg

Ashley P.

Printing, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Great software for website help

Reviewed 2 years ago
Pros

Live cha5 and help desk feature were very useful.

Cons

I liked everything about this software, really.

IL
AvatarImg

Iolanda L.

Higher Education, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Il migliore di tutti

Reviewed a year ago

Ottimo, consigliato, il migliore.

Pros

Il software più completo per Help Desk, semplice e intuitivo.

Cons

Ancora lievemente migliorabile per la questione notifiche

Showing original review in Italian. See translation

SS
AvatarImg

Shubhra S.

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk for It help desk

Reviewed a year ago
Pros

Zendesk is a good software for IT help desk setup

Cons

it is useful , integrations are tough and reporting needs to improve

AvatarImg
AvatarImg

Matthew K.

Program Development, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Suite logo

Zendesk Suite

Support that doesn't suck anymore

Reviewed 8 years ago

My company has been using Zendesk for many years and i've personally been a team member on different companies accounts for projects over the years. I have nothing but good things to say for this software, its easy to use, constantly updated, widely supported and makes it possible to complete many complex help desk tasks with ease.

Pros

The overall design and simple approach to help desk software

Cons

Honestly, nothing is really a con. I do wish it were easier to tag/group tickets being worked on but otherwise the software is great.

AvatarImg
AvatarImg

Victor V.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Avaliação Zendesk Suite

Reviewed a year ago
Pros

O produto retorna praticidade e controle às demandas de Help Desk

Cons

Melhoria na integração dos tickets com demais ferramentas corporativas, como e-mail e chats, para acompanhamento

Showing original review in Portuguese. See translation

MS
AvatarImg

Mehdi S.

Staffing and Recruiting, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Good help desk software.

Reviewed a year ago
Pros

Great software to have for Help desk support. Very easy to use.

Cons

Not that I can think of. Has been a good software for me.

AvatarImg
AvatarImg

Michael D.

Wireless, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Great help desk system

Reviewed 4 years ago

Highly recommended for any company looking for a help desk solution.

Pros

It's a very through and well made program, with a robust system that allows a company's customer service or tech teams to resolve issues in a more constructive way.

Cons

I have no issues or complaints with this service. I've used it with multiple organizations and it's perfect.

TE
AvatarImg

Todd Eccles

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zendesk Suite logo

Zendesk Suite

Lets us focus on support

Reviewed 10 years ago

We have been customers since 2009 and have absolutely loved the ease of use and focus that Zendesk has given us. We just hit 10,000 support tickets and are throughly happy with them.

Pros

Simple to use, easy interface and the memorized views are awesome.

Cons

they rolled out a new help desk that is very hard to log into with crazy password requirements.

AR
AvatarImg

Verified reviewer

Financial Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk

Reviewed 3 years ago

Looking to automate and integrate all aspects of the Help Desk function.

Pros

It was quick to implement. It was easy to assimilate for end users.

Cons

It had minimal features and didn't really get the job done.

AR
AvatarImg

Verified reviewer

Logistics and Supply Chain, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Great software, can get expensive

Reviewed 4 years ago
Pros

I like pretty much everything, help-desk, ease of use, good ticket management etc.

Cons

It can get expensive pretty quickly, depending on which functionality you require for your business.

NM
AvatarImg

Ngwako M.

Human Resources, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk is easier to use and very effective too to operate with

Reviewed a year ago
Pros

Zendesk Suite is the best help desk solution that provides understandable customer service capabilities

Cons

Learning all feature to get most precious of this software

HP
AvatarImg

Hiren P.

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Zendesk is popular average product for support

Reviewed 2 years ago
Pros

We are using Zendesk for our non-IT support Help Desk & its okay for non-IT function.

Cons

Zendesk is not good for IT Support Help Desk & for IT need we had to switch to other platform.

MK
AvatarImg

Martin K.

Information Technology and Services, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Nice help desk app

Reviewed 2 years ago

Very nice help desk and live chat tool. Customizations were easy to implement.

Pros

Overall, this is an excellent support service and provides multiple features that a company needs to manage a large customer base and track tickets and complaints on the fly.

Cons

Seems a bit expensive when comparing it with other tools. Especially for basic usage of the product.

HD
AvatarImg

Harsha D.

Computer Software, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Simplifies communication for support

Reviewed 2 years ago
Pros

Great tool for help desk it is easy to use and keep track of tickets.

Cons

Cannot group tickets, auto refresh does work sometimes

AR
AvatarImg

Verified reviewer

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zendesk Suite logo

Zendesk Suite

Lots of features and suitable for teams as they scale

Reviewed 3 years ago

Ticketing systems feel like a war of attrition but I feel Zendesk sets up to figure out why we're getting the kinds of inquiries that we get. It's as customizable and customizable gets and we've got ours tailored to our needs.

Pros

An all-in-one help desk with room to grow, shallow learning curve, responsive community.

Cons

Can get pricy, sometimes slow, analytics are weak.

AB
AvatarImg

Andres B.

Government Administration, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zendesk Suite logo

Zendesk Suite

Best choice, easy for everyday use

Reviewed 2 years ago

simplifies the help desk process, the flow become much more natural and agile.

Pros

is so easy to add functionalities to your desk, just drag and drop, a couple of clicks and go. interface is clean, fast and robust. Articles is a super "knowledge base" tool.

Cons

api integration can be complex to use if you have not web development skills

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Jared H.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zendesk Suite

Feature Rich Ticketing System but at a Cost

Reviewed 4 years ago

We used it as a general help desk tool and shared services ticketing tool.

Pros

I like the parent child tasks. It was nice to be able to automatically generate multiple tasks from one item for things like onboarding and terminations, where several items need to go out to multiple groups.

Cons

It was very expensive per user and the HR and IT division was not very robust. We did not want to put our sensitive HR data in the system.

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Arnaud D.

51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HappyFox Help Desk

The basics of ticketing

Reviewed 6 years ago

Very good tracking of my interaction with customers

Pros

I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too

Cons

Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes

JB
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Julian B.

Retail, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HappyFox Help Desk

Outstanding Help desk software at an attractive price

Reviewed 7 years ago

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers...

Pros

Easy to use, economic, full featured, integrates with Magento

Cons

Nothing

KL
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Kevin L.

Computer Software, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HappyFox Help Desk

Power User - HAPPY FOX, has allowed us to scale fast!

Reviewed 2 years ago

I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a...

Pros

Ease of use, scalability, price, support, integrations, and tools which make sense.

Cons

There is nothing I do not like about Happy Fox.