App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

HappyFox Help Desk Pricing, Features, Reviews and Alternatives

HappyFox Help Desk product overview

Price starts from

29

Per month

Per Feature

What is HappyFox Help Desk?

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.

Key benefits of using HappyFox Help Desk

1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
In Person
Webinars
Live Online
Videos

HappyFox Help Desk pricing information

Value for money

4.5

/5

89

Starting from

29

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HappyFox Help Desk features

Functionality

4.4

/5

89

Total features

75

9 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Customizable Branding
Multi-Channel Communication
Live Chat
Alerts / Escalation
Surveys & Feedback

Functionality contenders

HappyFox Help Desk users reviews

Overall Rating

4.6

/5

89

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.52/10
Rating distribution

5

4

3

2

1

62

22

2

2

1

Pros
Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

Cons
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.

DO

David O.

No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.

BM

Bernardo M.

We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Happyfox is changing the way helpdesk solutions run.

Reviewed 4 years ago
Pros

First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Cons

It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

HR Help Desk Administrator

Reviewed 2 years ago
Pros

We like that it is easy to use. It is rather simple and not overly complicated.

Cons

The reporting is very challenging. I wish they had better reporting capabilities. I

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Effective, easy to use and budget friendly

Reviewed 2 months ago

Really happy with this product. Really glad we made the switch.

Pros

We moved to happy fox from another product. Happy fox gave us everything we needed, at half the cost.

Cons

There were a few UI controls we would have liked to have, but didn’t want to pay extra for. But it’s a small sacrifice for a big savings

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DO NOT PURCHASE HAPPYFOX

Reviewed 6 years ago

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative...

Pros

Great looking product Good website Good information

Cons

Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Happy Fox ticketing tool

Reviewed 2 months ago

Ticketing tool is very efficient and easy to use. Team is very happy with the tool.

Pros

The software is very cheap and easy to use.

Cons

Less Integration like asset management cannot be linked to the system.

HappyFox Help Desk FAQs and common questions

Q. What type of pricing plans does HappyFox Help Desk offer?

HappyFox Help Desk has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of HappyFox Help Desk?

HappyFox Help Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does HappyFox Help Desk support?

HappyFox Help Desk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does HappyFox Help Desk support mobile devices?

HappyFox Help Desk supports the following devices:
Android, iPad, iPhone


Q. Does HappyFox Help Desk offer an API?

Yes, HappyFox Help Desk has an API available for use.


Q. What other apps does HappyFox Help Desk integrate with?

HappyFox Help Desk integrates with the following applications:
Dialpad, Chargify, Adobe Commerce, Rescue, Zoho CRM, Insightly, Jira, ClassLink, FullContact, Zapier, Google Workspace, SnapEngage, Pipedrive, FreshBooks, ChartMogul, Microsoft Teams, GitLab, WordPress, Nicereply, Twitter, HappyFox Chat, Stripe, JustCall, Salesforce Sales Cloud, OneLogin, SugarCRM, Okta, PagerDuty, Meta for Business, Olark, Mixpanel, Batchbook, Highrise, SurveyMonkey, Keap, SmartSignin, Mailchimp, Twilio, Wrike, Asana, BigCommerce, HubSpot Service Hub, Shopify


Q. What level of support does HappyFox Help Desk offer?

HappyFox Help Desk offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

Common HappyFox Help Desk comparisons

HappyFox Help Desk logo
TeamSupport logo
HappyFox Help DeskvsTeamSupport
HappyFox Help Desk logo
Cayzu logo
HappyFox Help DeskvsCayzu
HappyFox Help Desk logo
Freshdesk logo
HappyFox Help DeskvsFreshdesk
HappyFox Help Desk logo
Zoho Desk logo
HappyFox Help DeskvsZoho Desk
HappyFox Help Desk logo
Help Scout logo
HappyFox Help DeskvsHelp Scout
HappyFox Help Desk logo
Zendesk logo
HappyFox Help DeskvsZendesk
HappyFox Help Desk logo
Vivantio logo
HappyFox Help DeskvsVivantio

Related categories