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HappyFox Help Desk Logo

HappyFox Help Desk

4.6
(91)

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Helpdesk, customer support software

(19)

HappyFox Help Desk Pricing, Features, Reviews and Alternatives

HappyFox Help Desk FAQs

Q. What type of pricing plans does HappyFox Help Desk offer?

HappyFox Help Desk has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of HappyFox Help Desk?

HappyFox Help Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does HappyFox Help Desk support?

HappyFox Help Desk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does HappyFox Help Desk support mobile devices?

HappyFox Help Desk supports the following devices:
Android, iPad, iPhone


Q. Does HappyFox Help Desk offer an API?

Yes, HappyFox Help Desk has an API available for use.


Q. What other apps does HappyFox Help Desk integrate with?

HappyFox Help Desk integrates with the following applications:
Dialpad, Adobe Commerce, LogMeIn Rescue, Zoho CRM, Insightly, Jira, ClassLink, FullContact, Zapier, Google Workspace, Pipedrive, FreshBooks, ChartMogul, Microsoft Teams, GitLab, WordPress, Nicereply, Twitter/X, HappyFox Chat, Stripe, JustCall, Salesforce Sales Cloud, OneLogin, SugarCRM, Okta, PagerDuty, Meta for Business, Olark, Mixpanel, Batchbook, Highrise, SurveyMonkey, Keap, SmartSignin, Mailchimp, Twilio, Wrike, Asana, BigCommerce, HubSpot Service Hub, Shopify


Q. What level of support does HappyFox Help Desk offer?

HappyFox Help Desk offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

HappyFox Help Desk product overview

Price starts from

39

/user

Per month

What is HappyFox Help Desk?

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.

Key benefits of using HappyFox Help Desk

1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
In Person
Webinars
Live Online
Videos

Not sure about HappyFox Help Desk? Compare it with a popular alternative

Starting from

39

/user

Per month

Free plan
Free trial
Pricing range

Starting from

40

Per month

Flat Rate

Free plan
Free trial
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HappyFox Help Desk pricing information

Value for money

4.5

/5

91

Starting from

39

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HappyFox Help Desk features

Functionality

4.4

/5

91

Total features

77

10 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Customizable Branding
Multi-Channel Communication
Live Chat
Alerts/Escalation
Surveys & Feedback

Functionality contenders

HappyFox Help Desk users reviews

Overall Rating

4.6

/5

91

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.54/10
Rating distribution

5

4

3

2

1

63

23

2

2

1

Pros
Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.
Cons
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.
No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.
We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.

Overall rating contenders

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