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HappyFox Help Desk Pricing, Features, Reviews and Alternatives

HappyFox Help Desk product overview

What is HappyFox Help Desk?

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.

Key benefits of using HappyFox Help Desk

1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
In Person
Webinars
Live Online
Videos

HappyFox Help Desk pricing information

Value for money

4.6

/5

83

Starting from

$

29

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Desk
Value for money
#1
LiveAgent
Value for money
#2
LiveChat
Value for money
#3
HappyFox Help Desk
Value for money
#4

HappyFox Help Desk features

Functionality

4.3

/5

83
Total Features91 8 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Customizable Branding
Alerts / Escalation
Live Chat
Multi-Channel Communication
Knowledge Base Management

Functionality contenders

Zoho Desk
Functionality
#1
Zendesk
Functionality
#2
LiveAgent
Functionality
#3
HappyFox Help Desk
Functionality
#4

HappyFox Help Desk users reviews

Overall rating

4.6

/5

83

Positive reviews

94%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.49/10
Rating distribution

5

4

3

2

1

57

21

2

2

1

Pros
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable.

DV

Dennis V.

Cons
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.

DO

David O.

No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.

BM

Bernardo M.

We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.

AR

Anonymous Reviewer

Overall rating contenders

HappyFox Help Desk
Overall rating
#1
Zendesk
Overall rating
#2
Zoho Desk
Overall rating
#3
LiveChat
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Happyfox is changing the way helpdesk solutions run.

Reviewed 3 years ago
Pros

First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Cons

It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

Share this review:

HR Help Desk Administrator

Reviewed 10 months ago
Pros

We like that it is easy to use. It is rather simple and not overly complicated.

Cons

The reporting is very challenging. I wish they had better reporting capabilities. I

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

DO NOT PURCHASE HAPPYFOX

Reviewed 5 years ago

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative...

Pros

Great looking product Good website Good information

Cons

Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Exacta Review of HappyFox

Reviewed 3 months ago

I like a streamlined, easy to use clean interface. This is what happyfox is.

Pros

It's a no nonsense, easy to use platform. Administration is easy.

Cons

Somewhat limited in features, but not much.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Customizable to every need

Reviewed 9 months ago

The customer service from the team is beyond exceptional. Best ever.

Pros

It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.

Cons

It is difficult to set up but the team is very helpful.

HappyFox Help Desk FAQs and common questions

HappyFox Help Desk has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available


HappyFox Help Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


HappyFox Help Desk supports the following languages:
Dutch, Arabic, German, French, Korean, Turkish, Portuguese, Hungarian, Chinese (Simplified), Swedish, Chinese (Traditional), Spanish, Danish, Russian, Italian, Polish, Norwegian (Bokmal), Czech, Ukrainian, Thai, Japanese, English


HappyFox Help Desk supports the following devices:
Android, iPhone, iPad


Yes, HappyFox Help Desk has an API available for use.


HappyFox Help Desk integrates with the following applications:
Magento Commerce, LogMeIn Rescue, Zoho CRM, Insightly, Jira, Zapier, Google Workspace, SnapEngage, Pipedrive, FreshBooks, Wordpress, Nicereply, Twitter, HappyFox Chat, Salesforce Sales Cloud, OneLogin, SugarCRM, Facebook, Olark, Batchbook, Highrise CRM, SurveyMonkey, Keap, SmartSignin, Mailchimp, Twilio, BigCommerce, Shopify


HappyFox Help Desk offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

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