App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

HappyFox Help Desk Logo

HappyFox Help Desk

4.6
(91)

Write a review

Helpdesk, customer support software

(19)

HappyFox Help Desk Pricing, Features, Reviews and Alternatives

HappyFox Help Desk FAQs

Q. What type of pricing plans does HappyFox Help Desk offer?

HappyFox Help Desk has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of HappyFox Help Desk?

HappyFox Help Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does HappyFox Help Desk support?

HappyFox Help Desk supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does HappyFox Help Desk support mobile devices?

HappyFox Help Desk supports the following devices:
Android, iPad, iPhone


Q. Does HappyFox Help Desk offer an API?

Yes, HappyFox Help Desk has an API available for use.


Q. What other apps does HappyFox Help Desk integrate with?

HappyFox Help Desk integrates with the following applications:
Dialpad, Adobe Commerce, LogMeIn Rescue, Zoho CRM, Insightly, Jira, ClassLink, FullContact, Zapier, Google Workspace, Pipedrive, FreshBooks, ChartMogul, Microsoft Teams, GitLab, WordPress, Nicereply, Twitter/X, HappyFox Chat, Stripe, JustCall, Salesforce Sales Cloud, OneLogin, SugarCRM, Okta, PagerDuty, Meta for Business, Olark, Mixpanel, Batchbook, Highrise, SurveyMonkey, Keap, SmartSignin, Mailchimp, Twilio, Wrike, Asana, BigCommerce, HubSpot Service Hub, Shopify


Q. What level of support does HappyFox Help Desk offer?

HappyFox Help Desk offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

HappyFox Help Desk product overview

Price starts from

39

/user

Per month

What is HappyFox Help Desk?

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.

Key benefits of using HappyFox Help Desk

1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
In Person
Webinars
Live Online
Videos

Not sure about HappyFox Help Desk? Compare it with a popular alternative

Starting from

39

/user

Per month

Free plan
Free trial
Pricing range

Starting from

19

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

HappyFox Help Desk pricing information

Value for money

4.5

/5

91

Starting from

39

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HappyFox Help Desk features

Functionality

4.4

/5

91

Total features

77

10 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Customizable Branding
Multi-Channel Communication
Live Chat
Alerts/Escalation
Surveys & Feedback

Functionality contenders

HappyFox Help Desk users reviews

Overall Rating

4.6

/5

91

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.54/10
Rating distribution

5

4

3

2

1

63

23

2

2

1

Pros
Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.
Cons
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.
No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.
We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.

Overall rating contenders

KL
AvatarImg

Kevin L.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Power User - HAPPY FOX, has allowed us to scale fast!

Reviewed 2 years ago

I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a...

Pros

Ease of use, scalability, price, support, integrations, and tools which make sense.

Cons

There is nothing I do not like about Happy Fox.

AK
AvatarImg

Amanda K.

Retail, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

HR Help Desk Administrator

Reviewed 3 years ago
Pros

We like that it is easy to use. It is rather simple and not overly complicated.

Cons

The reporting is very challenging. I wish they had better reporting capabilities. I

BM
AvatarImg

Bernardo M.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Amazing at first, until you realize that the develepement stoped

Reviewed 6 years ago

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed.

Pros

- Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved

Cons

- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets

AR
AvatarImg

Verified reviewer

Law Practice, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Strong Ticketing System

Reviewed 5 years ago

I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.

Pros

Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).

Cons

A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.

CM
AvatarImg

Chris M.

Real Estate, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Exacta Review of HappyFox

Reviewed 3 years ago

I like a streamlined, easy to use clean interface. This is what happyfox is.

Pros

It's a no nonsense, easy to use platform. Administration is easy.

Cons

Somewhat limited in features, but not much.

Related categories