HappyFox Pricing, Features, Reviews & Comparison of Alternatives

HappyFox Reviews

HappyFox

Helpdesk, customer support software

4.66/5 (38 reviews)
28,458     2,780

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.
www.happyfox.com

HappyFox Reviews (38)

Latest reviews

 Review from David (Allura)

Great tool to keep the status of our print projects updated. easy to use. easy access.

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Reviewed 21st of December, 2016 by David Gagnon

 

 DO NOT PURCHASE HAPPYFOX

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are ...

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Reviewed 11th of December, 2016 by Richard Tipene

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HappyFox Category Leaders

Reviews
Integrations
Mobile
Media
Security

#6 in Help Desk & Ticketing

View full ranking
71
11
16
15
16
13

#7 in Customer Service

View full ranking
71
11
16
15
16
13

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

HappyFox Screenshots (15)

HappyFox screenshot: Happyfox support tickets ViewHappyFox screenshot: Help Desk ReportsHappyFox screenshot: Automate with smart-rulesHappyFox screenshot: Multilingual Help Desk SoftwareHappyFox screenshot: Ticket auto-assignmentHappyFox screenshot: Tickets Mass ActionHappyFox screenshot: Happyfox FAQHappyFox screenshot: Community Forum SoftwareHappyFox screenshot: Mobile Knowledge BaseHappyFox screenshot: Android Ticket UpdateHappyFox screenshot: Android Pending ticketsHappyFox screenshot: iPad Ticket MenuHappyFox screenshot: iPad Ticket MessageHappyFox screenshot: iOS Open TicketHappyFox screenshot: iOS Mobile Help Desk

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

HappyFox Pricing

Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

Competitors Pricing

Vivantio Pro

Starting from: $60.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

InvGate Service Desk

Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

SmartSupport

Starting from: $199.00
Pricing model: Open-source, Subscription

Users who visited HappyFox also visited

Key Features of HappyFox

  • Convert emails into tickets
  • Intutive user interface
  • In-depth reporting
  • Smart rules for automation
  • SLA Management
  • Personalize Queue
  • Canned actions
  • Knowledge base & FAQ
  • Custom fields
  • Escalate tickets
  • Advanced Search
  • Merge Tickets
  • CRM Integration
  • Community Forum
  • Live Chat Integration
  • Scheduled Reports
  • Native Mobile Apps
  • REST API
  • SSO: Google & SAML
  • Group Contacts

Benefits

1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation

Alternatives to HappyFox

GetApp Analysis

Important questions require fast responses, and most customers aren’t content to wait the days or weeks it often takes organizations to respond to their help desk queries by email. HappyFox is a cloud-based application that provides its users with a way to create online knowledge bases and help desks that can be integrated into existing websites and digital channels.

Developed for businesses of all sizes—from the smallest organizations to the largest enterprises and Fortune 500 firms—HappyFox Help Desk is already used by some of the world’s most well-known brands, including Whirlpool, Sony DADC, and Sennheiser. In particular, businesses in the education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries have found unique ways to utilize HappyFox’s most important features, which include knowledge base tools, multi-channel help desk ticketing, smart rules automation, advanced reporting, and a robust REST API.

What is HappyFox?

HappyFox provides practical help desk solutions for organizations that are interested in offering self-help tools to their customers or guests. Using the company’s knowledge base software, in particular, businesses are able to manage both external help pages (for customers) and internal knowledge bases (for employees). External self-help articles may be indexed by search engines or kept private for selected customer use only. Meanwhile, internal knowledge bases are accessible only to support agents on a 24/7 basis.

Offering a robust self-help solution, complete with knowledge base articles and FAQs, cuts down on the number of help desk tickets submitted by customers. HappyFox also enables organizations to create internal knowledge bases that their staffs can access to quickly resolve issues or complaints when customers connect via telephone or email.

Main Features

Writing knowledge base articles.

The more articles you write for an external knowledge base, the fewer customer support tickets your users are likely to submit. HappyFox provides you with tools for writing articles and organizing those articles into sections. You can also embed images and videos into your articles, to provide both support agents and customers with the information they need.

In addition to writing the content for your knowledge base articles, you’ll also want to enter slug text. Slug text allows your readers to easily remember articles and it is also important for search engine optimization. Each of your articles should be assigned a section and a visibility level, which is where you determine whether the article should be available for the internal or the external knowledge base.

Replying to customer support tickets.

HappyFox provides businesses with a multi-channel ticketing system. Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

Use custom filters to group and sort emails as they come into your ticketing system, making sure to set a priority and assign each ticket to a specific member of your support team. Tags are another tool that you can use to differentiate and index tickets as they come in.

Deriving insights from advanced reporting tools.

Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels. Not only are HappyFox users able to look closely at help desk analytics—reviewing things like the number of open and closed tickets for any time period—but they can also review support staff analytics, which show ticket-level activities performed by support agents and the average time taken to respond to tickets.

To generate a new report, click on the “Reports” tab and “New Report” button. Each report you create should have a name and a description. From there, you’ll want to match the data source and select which staff members should be included in the report. You can create and view your report right away, or save the report for viewing at a later date and time.

Using smart rules to automate tasks.

HappyFox believes that many businesses are spending too much time handling repetitive tasks, which is why the company created its smart rules for help desk automation. Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system. Meanwhile, automatic triggers decrease the time that agents spend setting the status, priority level, and due dates for individual tickets.

To create smart rules of your own, click on the “Manage” tab and the “Add New Smart Rule” button. Enter a name and a description of the rule you’re creating, and then select the conditions when your rule should be applied. (For example, “mark all high-priority tickets as critical if they’re not responded to within 30 minutes of receipt.”)

Searching an internal knowledge base for documentation.

In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases. These are the ideal place for posting internal documentation, as they are accessible only to support agents with the requisite permissions.

The next time a customer asks a difficult question, refer to the company’s internal knowledge base for the answer. Internal knowledge bases are organized similarly to external knowledge bases, with lists of the most viewed articles and popular sections. Agents can browse articles by topic or search by keyword.

Integrations

HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

A few of the most well-known apps that HappyFox integrates with include Salesforce, Google Apps, Facebook, Zoho CRM, and SurveyMonkey. Organizations can also utilize the REST API to build custom functions to assist in their business processes.

Pricing

HappyFox offers three different pricing plans, which attract three different segments of customers. Organizations receive a slight discount for paying annually, with Basic plans costing $9 per support agent, per month, Plus plans costing $19 per support agent, per month, and Enterprise plans costing $29 per support agent, per month.

Bottom Line

  • Create knowledge bases that can be integrated into existing online channels.

  • Automate tickets for quick processing.

  • Centralize multi-channel support requests.

  • Measure and act on key support metrics.

  • Organize tickets to support the faster resolution of queries.

Videos

David Gagnon

Review from David (Allura)

21/12/2016

Great tool to keep the status of our print projects updated. easy to use. easy access.

Cons

I wish we could have a more robust mobile app for my employees in production. They don't have workstations. Rene mentioned to me that you are working a new app. can't wait to see it. :)

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Richard Tipene

DO NOT PURCHASE HAPPYFOX

11/12/2016

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

Pros

Great looking product Good website Good information

Cons

Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering HappyFox

There are plenty of companies offering the same services. I STRONGLY suggest going with a company that values their clients more.

Source: Software Advice
Helpful?   Yes   No
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Daniel Gartner

More Like SadFox

09/12/2016

We never quite understood how to use HappyFox to our advantage. Emails would reach customers as gibberish, and it was confusing overall.

Pros

Support for team emails.

Cons

Emails didn't seem to always send and receive correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Peter Smith

We really loved HappyFox

19/11/2016

We used only a basic account for HappyFox, but couldn't speak more highly of it's features. We mainly used the knowledge-base to explain to customers how to work with the product we were building.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dale Buck

Verified Reviewer

Good Tool to Work on

05/11/2016

HappyFox is a cloud-based help desk and customer support application. We have been using HappyFox since 2 years now and we are very pleased with it. It save us so much time in the sense that most customers ask the same questions over and over again. Its ticket support system really helps in solving customers’ issues very quickly. It also has a built-in knowledge base, end-user support portal, and community forum. Overall this is a very good tool to have and can be recommended also.

Pros

It has a intuitive interface that helps users concentrate on incoming requests. It is highly customizable with robust automation. It provides a multi-channel ticketing system. It automates tickets for speedy processing It has a Knowledge base for future references (FAQ) It also helps in Report generation of historical ticketing data

Cons

I wish that more users were available at the lower level plans. The program also has needs time to learn and thus it has a steep learning curve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Loris Dane

Verified Reviewer

Definitely the Best

02/11/2016

Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it.

Pros

Intuitive interface that helps focus on incoming requests Highly customizable

Cons

It creates a ticket of every email sent to the mail id, irrespective of their authenticity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Julian Bosdari

Outstanding Help desk software at an attractive price

26/10/2016

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work. HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow. All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

Pros

Easy to use, economic, full featured, integrates with Magento

Cons

Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nitin Aggarwa;

Afya Arabia Review

21/10/2016

Customer support and responsiveness is top notch. Software can improve on usability aspects like a new gen software

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Vinay Kumar

Great Team

20/10/2016

Great service and great team..... & Good tool to use.... Thanks for your support and keep up the great work....

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ahmed  Zidan

Awesome ticketing management system software

20/10/2016

I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )

Pros

the ease of use cost efficient great features flexibility for development new features great support outstanding up time

Cons

NA

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering HappyFox

NA

Source: Capterra
Helpful?   Yes   No
Read more

Who is HappyFox For?

HappyFox is a B2B solution that was built for SMBs and enterprises of all sizes, from the smallest startups to the largest multi-national firms. The software is most frequently used by businesses in the education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

Although HappyFox’s internal knowledge base solutions may be utilized by every person on a company’s staff, the software is most frequently used by IT departments and support teams. Businesses are able to define the level of access for individual support staffers, based on the day-to-day responsibilities of each employee. For example, users who have been assigned “administrator” roles within HappyFox are often given access to more managerial permissions and ticket level permissions than users who have been assigned the role of “staff.”

How to add new sections to a HappyFox knowledge base.

Read the full GetApp Analysis

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