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HappyFox Help Desk Pricing, Features, Reviews and Alternatives
HappyFox Help Desk FAQs
Q. Who are the typical users of HappyFox Help Desk?
Q. What languages does HappyFox Help Desk support?
Q. Does HappyFox Help Desk support mobile devices?
Q. What other apps does HappyFox Help Desk integrate with?
HappyFox Help Desk integrates with the following applications:
Dialpad, Adobe Commerce, Rescue, Zoho CRM, Insightly, Jira, ClassLink, FullContact, Zapier, Google Workspace, Pipedrive, FreshBooks, ChartMogul, Microsoft Teams, GitLab, WordPress, Nicereply, Twitter, HappyFox Chat, Stripe, JustCall, Salesforce Sales Cloud, OneLogin, SugarCRM, Okta, PagerDuty, Meta for Business, Olark, Mixpanel, Batchbook, Highrise, SurveyMonkey, Keap, SmartSignin, Mailchimp, Twilio, Wrike, Asana, BigCommerce, HubSpot Service Hub, Shopify
HappyFox Help Desk product overview
What is HappyFox Help Desk?
HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.
Key benefits of using HappyFox Help Desk
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation
Typical customers
Platforms supported
Support options
Training options
Not sure about HappyFox Help Desk? Compare it with a popular alternative
Starting from
39
/user
Per month
Starting from
69
/user
Per month
HappyFox Help Desk pricing information
HappyFox Help Desk features
Functionality
4.4
/5
91
Total features
77
10 categories
Most valued features by users
Functionality contenders
HappyFox Help Desk users reviews
Overall Rating
4.6
/5
91
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.54/10
63
23
2
2
1
Overall rating contenders
Chris M.
Real Estate, 201-500 employees
Used daily for 2+ years
Review source
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I like a streamlined, easy to use clean interface. This is what happyfox is.
It's a no nonsense, easy to use platform. Administration is easy.
Somewhat limited in features, but not much.
Amanda K.
Retail, 5,001-10,000 employees
Used daily for 1-2 years
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We like that it is easy to use. It is rather simple and not overly complicated.
The reporting is very challenging. I wish they had better reporting capabilities. I
Bernardo M.
Computer Software, 1-10 employees
Used daily for 2+ years
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The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed.
- Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved
- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets
Verified reviewer
Law Practice, 201-500 employees
Used daily for 2+ years
Review source
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I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).
A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.
Dustin L.
Hospital & Health Care, 201-500 employees
Used daily for 6-12 months
Review source
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We looked at 7 different options for our help desk system, Happy Fox was by far the best. I am so glad we went with them. It is so easy for our end-users to submit tickets, make changes and updates to them, the set-up was easy and the support was great.
The customer service was great on set up, its extremely easy to make changes to, and most importantly it is easy for our end-users to navigate.
We ave no cons at this time, our experience has been great so far.
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