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HappyFox Help Desk

Helpdesk, customer support software

Last updated: October 2024

Table of Contents

HappyFox Help Desk - 2025 Pricing, Features, Reviews & Alternatives

What is HappyFox Help Desk?

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all support requests get collated. Organize better, assign the right email to the right person, respond faster and track everything. HappyFox is also light on your wallet with affordable monthly plans.

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues, fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.

<strong>Quick Facts</strong>

- Supports email, voice, chat, social media and mobile channels

- Works on your iOS, Android and Windows mobile devices

- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM

- Social media integration with Facebook

- Over 35 languages supported

- Pricing starts at $29/mo/agent

- 30-day Free Trial

Benefits of using HappyFox Help Desk

1. Intuitive interface that helps you focus on your incoming requests
2. Highly customizable with powerful automation
3. In-depth reporting and analysis with great visual representation

Starting from

/user

Per month

Alternatives with better value for money

HappyFox Help Desk's key features

Most critical features, based on insights from HappyFox Help Desk users:

Alerts/Escalation

4.0

(5)

Knowledge Base Management

3.8

(5)

Customizable Branding

4.0

(2)

Content Management

4.0

(1)

Email Management

4.5

(2)

All HappyFox Help Desk features

Features rating:

4.3

(93)

Interaction Tracking

4.5

(2)

Real-Time Chat

4.0

(1)

Support Ticket Management

4.8

(4)

Catalog Management

(0)

Real-Time Notifications

4.7

(3)

Text Editing

5.0

(2)

Third-Party Integrations

5.0

(1)

Full Text Search

4.3

(3)

Assignment Management

5.0

(1)

Reporting/Analytics

2.5

(2)

Release Management

(0)

Recurring Issues

(0)

Remote Access & Monitoring

(0)

Remote Access/Control

1.0

(1)

Real-Time Updates

(0)

Real-Time Reporting

(0)

Remote Support

(0)

Real-Time Monitoring

(0)

Reporting & Statistics

(0)

Real-Time Data

(0)

Rich Text Editor

(0)

Role-Based Permissions

(0)

@mentions

(0)

Multi-Channel Communication

(0)

Multi-Channel Management

(0)

Multi-Language

(0)

Multiple Data Sources

(0)

Online Forums

(0)

Personalization

(0)

Pre-built Templates

(0)

Prioritization

(0)

Problem Management

(0)

Progress Tracking

(0)

Project Management

(0)

Project Time Tracking

(0)

Quality Assurance

(0)

Queue Management

(0)

Ratings/Reviews

(0)

Real-time Consumer-facing Chat

(0)

Tagging

(0)

Task Automation

(0)

Task Management

5.0

(1)

Task Progress Tracking

(0)

Task Scheduling

(0)

Template Management

(0)

Templates

(0)

Time Zone Tracking

(0)

Transcripts/Chat History

(0)

Transfers/Routing

(0)

User Management

(0)

Video Chat

(0)

Web Notifications

(0)

Website Integration

(0)

Widgets

(0)

Workflow Management

(0)

WYSIWYG Editor

(0)

Routing

(0)

Rules-Based Workflow

(0)

Sales Activity Management

(0)

Sales Pipeline Management

(0)

Sales Reports

(0)

Secure Data Storage

(0)

Self Service Portal

3.0

(1)

Service Catalog

(0)

Service Level Agreement (SLA) Management

(0)

Service Reporting

(0)

Single Sign On

(0)

Social Media Monitoring

(0)

SSL Security

(0)

Support Ticket Tracking

5.0

(1)

Survey/Poll Management

(0)

Surveys & Feedback

(0)

Collaboration Tools

(0)

Commenting/Notes

(0)

Communication Management

(0)

Configurable Workflow

(0)

Configuration Management

(0)

Contact Database

(0)

Contact Management

4.0

(2)

Content Library

(0)

Contract/License Management

(0)

Conversation Intelligence

(0)

Customer Complaint Tracking

(0)

Customer Database

(0)

Customer Portal

(0)

Customer Service Analytics

(0)

Customizable Fields

(0)

Customizable Forms

(0)

Customizable Templates

3.0

(1)

Access Controls/Permissions

3.7

(3)

Activity Dashboard

(0)

Alerts/Notifications

4.0

(1)

Approval Process Control

(0)

Asset Lifecycle Management

(0)

Asset Tracking

(0)

Audit Trail

(0)

Automated Responses

(0)

Automated Routing

(0)

Autoresponders

(0)

Availability Management

(0)

Call Center Management

(0)

Canned Responses

(0)

Capacity Management

(0)

Case Management

(0)

Change Management

(0)

Chatbot

(0)

Issue Auditing

(0)

Issue Management

(0)

Issue Scheduling

(0)

Issue Tracking

(0)

IT Asset Management

(0)

Key Performance Indicators

(0)

Knowledge Management

(0)

Lead Capture

(0)

Lead Management

(0)

Live Chat

(0)

Macros/Templated Responses

5.0

(1)

Marketing Automation

(0)

Mobile Access

3.0

(1)

Mobile Alerts

(0)

Mobile App

(0)

Mobile Interface

(0)

Monitoring

(0)

Dashboard Creation

(0)

Data Import/Export

(0)

Decision Support

(0)

Document Management

(0)

Document Storage

4.0

(1)

Email Alerts

(0)

Email Templates

(0)

Feedback Management

(0)

File Sharing

(0)

For Insurance Industry

(0)

Forms Management

(0)

Geotargeting

(0)

Help Desk Management

4.5

(2)

Inbox Management

(0)

Incident Management

(0)

Insurance Management

(0)

Inventory Management

(0)

HappyFox Help Desk alternatives

HappyFox Help Desk

4.6

(93)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.5

Customer Support

4.6

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

HubSpot Service Hub

4.4

(174)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

HappyFox Help Desk pricing

Value for money rating:

4.5

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

HappyFox Help Desk integrations (61)

Integrations rated by users

We looked through 93 user reviews, to identify which products are mentioned as HappyFox Help Desk integrations, and what is the users perception.

Salesforce Sales Cloud

Integration rating: 3.0 (1)

Jira

Integration rating: 5.0 (1)

HappyFox Help Desk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

24/7 (Live rep)

Training options

Documentation

In Person

Webinars

Live Online

Videos

HappyFox Help Desk reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.49/10

Rating distribution

Pros

“The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.”

Sharon A.

Member & Viewer Services Rep

“It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.”

Kelsey R.

Communications Manager

“But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable.”

Dennis V.

Cons

“Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.”

David O.

Vice President Global Education

“No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.”

Bernardo M.

IT consultant

“We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.”

Verified reviewer

Anonymity request

Read all reviews

HappyFox Help Desk FAQs

Q. What type of pricing plans does HappyFox Help Desk offer?

HappyFox Help Desk has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of HappyFox Help Desk?

HappyFox Help Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does HappyFox Help Desk support?

HappyFox Help Desk supports the following languages:
Dutch, Arabic, German, French, Korean, Turkish, Portuguese, Hungarian, Chinese (Simplified), Swedish, Chinese (Traditional), Spanish, Danish, Russian, Italian, Polish, Norwegian (Bokmal), Czech, Ukrainian, Thai, Japanese, English

Q. Does HappyFox Help Desk support mobile devices?

HappyFox Help Desk supports the following devices:
Android, iPad, iPhone

Q. Does HappyFox Help Desk offer an API?

Yes, HappyFox Help Desk has an API available for use.

Q. What other apps does HappyFox Help Desk integrate with?

HappyFox Help Desk integrates with the following applications:
Dialpad, Adobe Commerce, LogMeIn Rescue, Zoho CRM, Insightly, Jira, ClassLink, FullContact, WhatsApp, Zapier, Google Workspace, Lansweeper, Pipedrive, FreshBooks, ChartMogul, Microsoft Teams, GitLab, WordPress, Nicereply, Twitter/X, HappyFox Chat, Stripe, JustCall, Salesforce Sales Cloud, OneLogin, SugarCRM, Okta, PagerDuty, Meta for Business, Mixpanel, Batchbook, Highrise, SurveyMonkey, Keap, SmartSignin, Mailchimp, Wrike, Asana, BigCommerce, HubSpot Service Hub, Shopify

Q. What level of support does HappyFox Help Desk offer?

HappyFox Help Desk offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)