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Zendesk Suite vs Helpjuice Comparison
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Good recommendations?
Overview
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
55
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
120
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features179
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Onboarding
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Web Notifications
- Web-based Deployment
- Website Integration
- Widgets
- Win/Loss Analysis
- Workflow Management
- Total features55
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Onboarding
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Web Notifications
- Web-based Deployment
- Website Integration
- Widgets
- Win/Loss Analysis
- Workflow Management
Integrations
- Total integrations1110
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations19
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
Verified reviewer
Telecommunications, 501-1,000 employees
Used daily for 6-12 months
Review source
Share this review:
We use our KB to help the call center agents follow processes and answer questions the customers may have. With Helpjuice, it has been a lot easier for the agents to navigate and find the information they need the first time. Editors can make one article and allow specific sections to be seen by the correct channels.
Zendesk integration and Chrome extension needs to be updated.
Stephen H.
Review source
Share this review:
I accidentally discovered Helpjuice when I was searching for Zendesk alternative. Their website didn't promise a lot but I decided to register there. I got all my content imported within 24 hours. And where I was amazed was that they converted my own PSD file to real knowledge base also under 24 hours. These guys are amazing. Highly recommending Helpjuice as alternative to such a bad Zendesk and as alternative to Desk.com.
No pros were added to this review
No cons were added to this review
Hey Stephen, glad to have you as customer. Thank you kindly for your review!
Joe c.
Review source
Share this review:
I found Helpjuice very easy to use, and exactly what I wanted from an editing standpoint. Analytics, user access control, and the overall design of the software is much better than Zendesk. I did find the lack of language support a deal breaker though.
No cons were added to this review
Hi Joe! We actually do support multiple languages! Sending you an email :)
Steve R.
Law Practice, 1-10 employees
Used weekly for less than 6 months
Review source
Share this review:
I left Zendesk for other apps. For the knowledge base, I switched to Helpjuice, which specializes in that sort of thing. I like it. It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer. Plus, the search functionality is better and faster. There are some things I miss, like the ability to edit articles from the article page itself, but Helpjuice appears to be responsive and fast to make changes in response to critical feedback. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app.
No pros were added to this review
No cons were added to this review
Thanks Steve!
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