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Zendesk Suite vs HubSpot Service Hub Comparison (2026)
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4.4
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4.6
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Good recommendations?
Zendesk Suite
4.4
(4K)5
2.2K
4
1.3K
3
318
2
65
1
53
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HubSpot Service Hub
4.4
(193)5
100
4
81
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4K
5
4
3
2
1
2.2K
1.3K
318
65
53
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.4
193
5
4
3
2
1
100
81
9
2
1
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.”
SP
Sonu P.
Systems Analyst
“The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration.”
TG
Tushar G.
Cloud Engineer
“The ability to customise workflows and automate parts of the process is especially helpful, and the reporting tools make it easy to see what’s working well.”
IN
Inamari N.
Customer Account Support
Pros
“Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM.”
DC
Daniel C.
Automation Engineer
“We were on the Starter Plan, and ticketing was pretty much the only task that we could do in regards of customer service.”
Julia H.
Marketing Manager and Business Development
“Overall the experience has been great I use it daily our marketing team uses it to support our sales deal cards and so far has been working great.”
LD
Liliana D.
Closing assistant
Cons
“I'm not a huge fan of the UI clutter when creating a new ticket, but it's not a huge deal and our team's learned to navigate it after a few weeks.”
MT
Maisie T.
Customer Support Specialist
“Sometimes it limits me the way Zendesk suite handles follow up tickets when a ticket is closed. When a customer replies after closure, he creates a new thread instead of responding to previous one.”
MN
Musawenkosi N.
Technical Support Officer
“However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during that period. Despite multiple attempts to resolve this issue, including contacting customer support, we have encountered an unhelpful response.”
YK
Yevgeniy K.
Data Analyst
Cons
“It was hard to update specific things like times you are online or basic time settings.”
EB
Elizabeth B.
customer service supervisor
“its sometimes difficult to have my ticket rendered due to the Hubspot forms.”
TK
Taylor K.
Engineer
“Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.”
Ebose I.
Manager
- Vendor responds to reviews
- Last review21 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- NPS of Customers
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Workflow Management
- Total features89
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- NPS of Customers
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Workflow Management
Integrations
- Total integrations215
- 123FormBuilder
- 360NRS
- 3CLogic
- AWeber
- Accelo
- Actionstep
- ActiveCampaign
- AdRoll
- AdStage
- Adobe Commerce
- AgencyAnalytics
- Agile CRM
- Aha!
- Aircall
- Airtable
- Akita
- Algolia
- Aloware
- Ambassify
- Ameyo
- Asana
- Asset Panda
- Autotask PSA
- Aysling
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- BrightTALK Central
- Brushfire
- Built.io Flow
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Callmaker
- Canva
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClearVoice
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- CoSchedule
- Coupler.io
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- DepositFix
- Device42, A Freshworks Company
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Dropbox Sign
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Eventbrite
- Five9
- Fivetran
- Flowlu
- Fomo
- Forecast
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gmail
- GoTo Webinar
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Gravity Forms
- Grow
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Instapage
- Jira
- Jitterbit
- Joomla
- Jotform
- Justuno
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Klips
- Kommo
- Kudos
- Leadfeeder
- Lessonly
- Lime Connect
- LinkedIn for Business
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- LoyaltyLion
- Luciq
- Lucky Orange
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- ManyChat
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Modus
- Moxo
- MyFeelBack
- NeverBounce
- Nextiva
- NiCE CXone
- Nicereply
- Nutshell
- Odoo
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OptinMonster
- OroCRM
- OutSystems
- Outgrow
- PSOhub
- PagerDuty
- PandaDoc
- Paycove
- Pendo
- PhoneWagon
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- Powtoon
- PrestaShop
- Privy
- ProProfs Knowledge Base
- Productboard
- Promo.com
- Proposify
- Pure Chat
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- Retreaver
- Ringover
- SAP Business One
- Sailthru
- Sakari
- SalesSeek
- Salesforce Sales Cloud
- Salesmsg
- ScreenConnect
- ScreenSteps
- Segment
- Serviceware Knowledge
- Setmore
- Seventh Sense
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SnapApp
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SupportSync
- SurveyLab
- SurveyMonkey
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twitter/X
- Unbounce
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- adam.ai
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- monday AI Work Platform
- xMatters
- Total integrations95
- 123FormBuilder
- 360NRS
- 3CLogic
- AWeber
- Accelo
- Actionstep
- ActiveCampaign
- AdRoll
- AdStage
- Adobe Commerce
- AgencyAnalytics
- Agile CRM
- Aha!
- Aircall
- Airtable
- Akita
- Algolia
- Aloware
- Ambassify
- Ameyo
- Asana
- Asset Panda
- Autotask PSA
- Aysling
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- BrightTALK Central
- Brushfire
- Built.io Flow
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Callmaker
- Canva
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClearVoice
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- CoSchedule
- Coupler.io
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- DepositFix
- Device42, A Freshworks Company
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Dropbox Sign
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Eventbrite
- Five9
- Fivetran
- Flowlu
- Fomo
- Forecast
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gmail
- GoTo Webinar
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Gravity Forms
- Grow
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Instapage
- Jira
- Jitterbit
- Joomla
- Jotform
- Justuno
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Klips
- Kommo
- Kudos
- Leadfeeder
- Lessonly
- Lime Connect
- LinkedIn for Business
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- LoyaltyLion
- Luciq
- Lucky Orange
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- ManyChat
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Modus
- Moxo
- MyFeelBack
- NeverBounce
- Nextiva
- NiCE CXone
- Nicereply
- Nutshell
- Odoo
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OptinMonster
- OroCRM
- OutSystems
- Outgrow
- PSOhub
- PagerDuty
- PandaDoc
- Paycove
- Pendo
- PhoneWagon
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- Powtoon
- PrestaShop
- Privy
- ProProfs Knowledge Base
- Productboard
- Promo.com
- Proposify
- Pure Chat
- QuickBooks Online Advanced
- Quip
- Quiq
- Redmine
- Retreaver
- Ringover
- SAP Business One
- Sailthru
- Sakari
- SalesSeek
- Salesforce Sales Cloud
- Salesmsg
- ScreenConnect
- ScreenSteps
- Segment
- Serviceware Knowledge
- Setmore
- Seventh Sense
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SnapApp
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SupportSync
- SurveyLab
- SurveyMonkey
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twitter/X
- Unbounce
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- adam.ai
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- monday AI Work Platform
- xMatters
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