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Zendesk Suite vs LiveAgent Comparison (2026)
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Compare similar apps
Salesforce Sales Cloud
4.4
LiveChat
4.6
Good recommendations?
Zendesk Suite
4.4
(4.1K)5
2.2K
4
1.3K
3
320
2
66
1
54
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
LiveAgent
4.7
(1.7K)5
1.2K
4
458
3
49
2
6
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4.1K
5
4
3
2
1
2.2K
1.3K
320
66
54
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.”
SP
Sonu P.
Systems Analyst
“Initial webhooks Setup feels complex when connecting custom microservices, and configuring ticket trigger conditions requires careful testing to avoid loops.”
EA
Estrella A.
Software Engineer
“The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration.”
TG
Tushar G.
Cloud Engineer
Pros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Cons
“Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported.”
DS
Diego S.
IT
“I'm not a huge fan of the UI clutter when creating a new ticket, but it's not a huge deal and our team's learned to navigate it after a few weeks.”
MT
Maisie T.
Customer Support Specialist
“Sometimes it limits me the way Zendesk suite handles follow up tickets when a ticket is closed. When a customer replies after closure, he creates a new thread instead of responding to previous one.”
MN
Musawenkosi N.
Technical Support Officer
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features180
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Analytics and Reporting
- Archiving & Retention
- Artificial Intelligence
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- Branding
- CMDB
- CRM
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Complaint Monitoring
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Response Generation
- Contract/License Management
- Control
- Conversation Archiving
- Conversational AI
- Corrective and Preventive Actions (CAPA)
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Decision Support
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- Filtering
- For Insurance Industry
- For Small Businesses
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Gmail Integration
- Group Management
- Health Score
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Incident Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Internationalization
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Lead Management
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Total features180
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Analytics and Reporting
- Archiving & Retention
- Artificial Intelligence
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- Branding
- CMDB
- CRM
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Complaint Monitoring
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Response Generation
- Contract/License Management
- Control
- Conversation Archiving
- Conversational AI
- Corrective and Preventive Actions (CAPA)
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Decision Support
- Discussions/Forums
- Document Processing
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- Filtering
- For Insurance Industry
- For Small Businesses
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Geotargeting
- Gmail Integration
- Group Management
- Health Score
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Incident Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Internationalization
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- Lead Management
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
Integrations
- Total integrations209
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- ClickUp
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad Connect
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- FlowHunt
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- GitHub
- Google Analytics 360
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Data Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Intuit Mailchimp Email Marketing
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesflare
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr Social
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Telegram
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- Twitter/X
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Viber
- Vidyard
- Vivocha
- WHMCS
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMAX
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
- Total integrations30
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- ClickUp
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad Connect
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- FlowHunt
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- GitHub
- Google Analytics 360
- Google Workspace
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Data Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Intuit Mailchimp Email Marketing
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesflare
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr Social
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Telegram
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- Twitter/X
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Viber
- Vidyard
- Vivocha
- WHMCS
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMAX
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
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