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Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and...
Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service...
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Ryan L.
Computer Software,
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After performing an extensive ITSM service desk tool evaluation, I settled on SysAid. I've since completed two deployments. It's niche seems to be small to midsize companies that need more flexibility and customization than a simple tool like Zendesk - but aren't spending 100K+ with a dedicated team to deploy something like Tivoli or Remedy. I like how flexible the tool is, and it's in active development, with new features added frequently. Deployable in the cloud, and on-premise, and supports several different databases.
Reps from the company are very active on the forum, but the forum as a whole is not very active.
Craig B.
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Pros: Price point makes it accessible for schools. Easy installation and integration Cross platform support Highly customisable Comprehensive suite of management tools Scalable Multitenancy Modular design Cons: Some customisation is lost when upgrading versions Reporting out of the bag is limited (This can be customised however) Customising administrator permissions can be confusing My...
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