2 days ago
No
View all reviews| Total integrations | 693 |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
$5.00/month
3 days ago
Yes
View all reviews| Total integrations | 16 |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
$3000.00/year
| Total integrations |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
No information available
| Total integrations |
| Google Analytics |
| Magento |
| Microsoft Dynamics CRM |
| Salesforce Sales Cloud |
| Slack |
| Wordpress |
| Zapier |
| Zendesk |
| Shopify |
| Freshdesk |
| Mailchimp |
| JIRA Software |
| Salesforce Service Cloud |
| SugarCRM |
| Zoho CRM |
| HubSpot CRM |
| BigCommerce |
| Joomla |
No information available
Recommended apps
Because you compared Zendesk and SysAid, we think this app could fit your needs.
Zendesk |  SysAid |
| Summary | |
| Cloud customer service software | Powerful Service Desk and Simple to Use, Modular ITSM Tool |
Visit website | Learn more |
| Pricing | |
| Starting from 5/mo | Starting from 3000/year |
✓ Free trial available ✓ No credit card required | ✓ Free plan ✓ No credit card required |
View pricing | View pricing |
| Details | |
| Top features | |
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| Typical customers | |
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| Support options | |
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Read more | Read more |
| Mobile apps | |
| Android | |
| 4.0 5,478 reviews 100K+ installs | 3.3 30 reviews 5K+ installs |
| iPhone/iPad | |
✓ iPhone ✓ iPad 1,820 reviews 01 Apr 2019 | ✓ iPhone ✓ iPad 11 reviews 02 Oct 2017 |
Read more | Read more |
| User reviews | |
4.3 1,977 total | 4.2 123 total |
5 4 3 2 1 | 5 4 3 2 1 |
| Value for money | |
| 4.1 | 4.1 |
| Ease of use | |
| 4.3 | 4.2 |
| Features | |
| 4.3 | 4.1 |
| Customer support | |
| 4.3 | 4.0 |
| Users recommended to a colleague | |
96% | 91% |
All reviews | All reviews |
| Integrations | |
Integrates with 693 apps | Integrates with 16 apps |
✗ No API ✓ BigCommerce ✓ Facebook ✓ Google Analytics ✓ HubSpot CRM ✓ JIRA Software ✓ Joomla ✓ Magento ✓ Mailchimp ✓ Salesforce Sales Cloud ✓ Shopify ✓ Slack ✓ SugarCRM ✓ Wordpress ✓ Zapier ✓ Zoho CRM | ✗ No API ✗ BigCommerce ✗ Facebook ✗ Google Analytics ✗ HubSpot CRM ✓ JIRA Software ✗ Joomla ✗ Magento ✗ Mailchimp ✗ Salesforce Sales Cloud ✗ Shopify ✓ Slack ✗ SugarCRM ✗ Wordpress ✗ Zapier ✗ Zoho CRM |
See all | See all |
| Social presence | |
125,650 fans | 21,347 fans |
74,880 followers | 4,305 followers |
Read more | Read more |
Pros
It's niche seems to be small to midsize companies that need more flexibility and customization than a simple tool like Zendesk - but aren't spending 100K+ with a dedicated team to deploy something like Tivoli or Remedy.
Cons
Reps from the company are very active on the forum, but the forum as a whole is not very active.
Rating breakdown
Time used: 1-2 years
Likelihood to recommend
Recommendations to others considering SysAid
Accounting for edge cases can be tough, as often those requirements aren't identified until the deployment is done. That's why I like this system - everytime a new requirement has popped up, I've been able to accommodate it.
