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Zendesk Suite vs TOPdesk Comparison (2026)
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Good recommendations?
Zendesk Suite
4.4
(4.1K)5
2.2K
4
1.3K
3
320
2
66
1
54
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
TOPdesk
4.4
(111)5
53
4
49
3
8
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4.1K
5
4
3
2
1
2.2K
1.3K
320
66
54
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.4
111
5
4
3
2
1
53
49
8
1
0
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.”
SP
Sonu P.
Systems Analyst
“Initial webhooks Setup feels complex when connecting custom microservices, and configuring ticket trigger conditions requires careful testing to avoid loops.”
EA
Estrella A.
Software Engineer
“The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration.”
TG
Tushar G.
Cloud Engineer
Pros
“this is a good GUI for non-technical staff to use for logging tickets and such.”
Peter B.
vCISO
“TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues.”
WB
Will B.
University Centre Deputy Director
“some competitors also do this but some provide you all functionalityy”
Peter B.
vCISO
Cons
“Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported.”
DS
Diego S.
IT
“I'm not a huge fan of the UI clutter when creating a new ticket, but it's not a huge deal and our team's learned to navigate it after a few weeks.”
MT
Maisie T.
Customer Support Specialist
“Sometimes it limits me the way Zendesk suite handles follow up tickets when a ticket is closed. When a customer replies after closure, he creates a new thread instead of responding to previous one.”
MN
Musawenkosi N.
Technical Support Officer
Cons
“The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter.”
WB
Will B.
University Centre Deputy Director
“The downside to the complexity is that it is somewhat unappealing to look at and use.”
WB
Will B.
University Centre Deputy Director
“That features to connect topdesk with azure are not standard”
Sd
Sander d.
Service Manager
- Vendor responds to reviews
- Last review19 days ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features180
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support
- Disaster Recovery
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Sharing
- Filtering
- Fixed Asset Management
- For Insurance Industry
- For Schools
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On Call Scheduling
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Revenue Management
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
- Total features139
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support
- Disaster Recovery
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- File Sharing
- Filtering
- Fixed Asset Management
- For Insurance Industry
- For Schools
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On Call Scheduling
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Revenue Management
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
Integrations
- Total integrations210
- 123FormBuilder
- 3CLogic
- AFAS Software
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Azure DevOps Server
- Beanstalk
- Bedrock Data
- Benchmark Email
- BeyondTrust Remote Support
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- Chatbot
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Clicksign
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- D4Sign
- Databox
- Device42, A Freshworks Company
- Dialpad Connect
- Dropbox
- Drupal
- Dynatrace
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Ericsson NetCloud Manager
- FastPass SSPR
- Five9
- Flexwhere
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Google Analytics 360
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity Schedule
- IBI-aws
- Igloo
- Inbenta
- Insocial
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lansweeper
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- ManageEngine OpManager
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- N-central
- Nextiva
- NiCE CXone
- Nicereply
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Qlik Sense
- QuickBooks Online Advanced
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- Saysimple
- ScreenConnect
- ScreenSteps
- Segment
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- Snow License Manager
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Splunk Enterprise
- Sprinklr
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Versio.io
- Vidyard
- Vivocha
- WHMCS
- WISH
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- Workspace 365
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Suite
- Zight
- ZigiOps
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iFinder
- ilert
- iorad
- kintone
- miniOrange
- xMatters
- Total integrations41
- 123FormBuilder
- 3CLogic
- AFAS Software
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Azure DevOps Server
- Beanstalk
- Bedrock Data
- Benchmark Email
- BeyondTrust Remote Support
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- Chatbot
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Clicksign
- Close
- CloudAgent
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- D4Sign
- Databox
- Device42, A Freshworks Company
- Dialpad Connect
- Dropbox
- Drupal
- Dynatrace
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Ericsson NetCloud Manager
- FastPass SSPR
- Five9
- Flexwhere
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Google Analytics 360
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity Schedule
- IBI-aws
- Igloo
- Inbenta
- Insocial
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lansweeper
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- ManageEngine OpManager
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- N-central
- Nextiva
- NiCE CXone
- Nicereply
- Okta
- Olark
- OneLogin
- Operations Hub
- OpsGenie
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Qlik Sense
- QuickBooks Online Advanced
- Quiq
- Redmine
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- Saysimple
- ScreenConnect
- ScreenSteps
- Segment
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- Snow License Manager
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Splunk Enterprise
- Sprinklr
- Sprout Social
- SupportSync
- SurveyLab
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Versio.io
- Vidyard
- Vivocha
- WHMCS
- WISH
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- Workspace 365
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Suite
- Zight
- ZigiOps
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iFinder
- ilert
- iorad
- kintone
- miniOrange
- xMatters
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