Zendesk Suite vs Zoho Desk Comparison

Desde el principio todo es muy sencillo, te dan tu número de teléfono, tu correo, tu panel personalizable y tu código para el widget. Luego tienes muchísimas opciones ya que es un producto muy completo al tener capacidad multicanal para ofrecer ayuda a todos tus usuarios y/o consumidores.

La verdad es que no consigo sacarle fallos, sin embargo sí creo que el precio podría reducirse un poco, hay otras opciones bastante más económicas como LiveAgent, Jira Service Desk o Zoho Desk.

The best Help Desk software, easy communication and colaboration on Help Desk management.

Not much! I have no issues that I am aware of with using it.

Online customer support is always readily available and helpful. Zendesk supports various social media platforms, which keep businesses and customers closer to each other and quick to communicate as it also works on mobile phones that are always in our pockets. I personally prefer its interaction tracking feature that is more advanced than the features provided by MailChimp for example.

The requirement to provide your email and names before accessing the Demo video could discourage some people. Zendesk is priced a bit higher than some competitors. Even if it provided advanced features compared to other platforms, if you don't need extra features others like MailChimp, Zoho Desk and Help Scout don't provide, you may find them cheaper.

Great alternative to traditional help desk tickets

Not too much Cons about the product. Only good things to say

full featured help desk for large support teams.

too expensive for smaller teams.

Offers outstanding reliability, amazing features and offers a phone/tablet app for both iOS and Android. We use this app daily and get notified of all updates as needed!

The answer bot feature has been considered for our needs but we're not certain that it'll work for our needs. Unique feature that has potential though!

Excellent help desk tool, provides great customer services

There are no defaults to the program it works perfectly

Early SaaS Help Desk solution. Widely used across industry.

Too pricey.

Live cha5 and help desk feature were very useful.

I liked everything about this software, really.

The fact it recorded all calls without an issues.

I had to refresh zen desk a lot due to it kept crashing.

Il software più completo per Help Desk, semplice e intuitivo.

Ancora lievemente migliorabile per la questione notifiche

Zendesk is a good software for IT help desk setup

it is useful , integrations are tough and reporting needs to improve

The overall design and simple approach to help desk software

Honestly, nothing is really a con. I do wish it were easier to tag/group tickets being worked on but otherwise the software is great.

O produto retorna praticidade e controle às demandas de Help Desk

Melhoria na integração dos tickets com demais ferramentas corporativas, como e-mail e chats, para acompanhamento

It's a very through and well made program, with a robust system that allows a company's customer service or tech teams to resolve issues in a more constructive way.

I have no issues or complaints with this service. I've used it with multiple organizations and it's perfect.

UI is easy to navigate. Provides a wide variety on how you want to store information. Custom template messages is a huge plus in automating certain workflows.

Emails seem to very inconsistent at times. Experienced issues where cced clients never received my emails.

It makes your customers happy you can text, email, live chat and social media. The best software because it is available in 40 different languages.

Sometimes the messages get missed in Zen Desk if you do not keep checking it.

Great software to have for Help desk support. Very easy to use.

Not that I can think of. Has been a good software for me.

Nice help desk support system.Creating ticket is just a few click matter. You can create ticket by sources like email,web, social media and API. Most robust thing is that you can create multiple custom fields as per your need. Its API is rich with features.

Its web interface is complicated for support desk user as they need more training on it.

It is great help to connect to help desk to fix password issues

We did not find any negative point to use it

I like pretty much everything, help-desk, ease of use, good ticket management etc.

It can get expensive pretty quickly, depending on which functionality you require for your business.

It was quick to implement. It was easy to assimilate for end users.

It had minimal features and didn't really get the job done.

This is a great way to organize SMS and Email. They also have a sandbox option which is for training and testing tickets so new people do not have to be on real ones right away.

As an admin, there are many features to use. It is overwhelming how much can be adjusted and customized that I don’t know where to begin

Zendesk Suite is the best help desk solution that provides understandable customer service capabilities

Learning all feature to get most precious of this software

Simple to use, easy interface and the memorized views are awesome.

they rolled out a new help desk that is very hard to log into with crazy password requirements.

good features, good value. easy to use. fast onboarding.

its not zendesk. zendesk has a more premium feel. but zendesk also costs ten times as much.

It's the budget alternative to Zendesk, and it gets the job done.

WAY too many bugs. It would take me an hour to list them all. However, it's usable, so it's not completely junk. Some tasters of what's wrong with it include the fact that email templates are not unified. You have to edit each of them one by one, and if you want to change the sender address, you need to open each template and save it. If you save ten in a row too quickly, then you need to wait for...

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Plenty of features to compete with Zendesk, etc. including multiple portals, telephony, and customizable agent views.

The setup and user interface take some time. The interface is not the same as other Zoho products like CRM.

Its integration with Zoho CRM and the easy to use interface

Some of the functions were light compared with Zendesk, but this seems to have moved on, so I am now reevaluating

Love how affordable it is, probably one of the cheapest customer management systems I've seen out there.

Lacks a large amount of features, very simple and occasionally confusing dashboard design, ended up switched to Zendesk after a while.