ZIWO vs Acefone

LiveAgent

Zendesk Suite

Freshdesk

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Simply talk to Your Clients with ZIWO Cloud Call Center Solution. Manage Phone Calls, WhatsApp, SMS Conversations - all in one place. Full API and CRM Plugins. Virtual phone numbers in more than 145+ countries. 

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Blended Call Center

By-Extension Reporting

Call Center Management

Call Duration

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Call Volume

Campaign Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conversion Tracking

Customizable Reports

Employee Activity Monitoring

Employee Scheduling

Event Triggered Actions

File Sharing

File Transfer

For Call Centers

Inbound Call Center

Inbound Reporting

Key Performance Indicators

Keyword Tracking

Labor Forecasting

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Location

On-Demand Recording

Outbound Call Center

Outbound Reporting

Performance Metrics

Predictive Dialer

Prioritization

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Remote Access/Control

Remote Support

Reporting/Analytics

Reporting & Statistics

Ring Groups

Scheduled Recording

SIP Trunking

Softphone

Tagging

Text to Speech

Third-Party Integrations

Time Zone Tracking

Unattended Call Management

Video Conferencing

Virtual Call Center

Virtual Extensions

Voice Customization

Who Answered Log

Workforce Management

ZIWO

Web-based

iPhone

iPad

Linux

Android

Windows

Ameyo

Aircall

Zoho Desk

Cloud Business Phone System

Cloud Contact Center 

Enterprise 

CCU specialist

ZIWO helps us to maintain strong customer and agent experiences with fast pace, analysis and metrics and performance with a good quality.

CCU complaints department

I work daily using it for more than 4 years, and it's the best app for customer service companies and I worked in many different companies almost all of them used ziwo as their main calling partner

Customer Service team leader

This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience.

Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging.

Operation Team Lead

Good, flexibile and useful as well,Flexibility of placing calls, navigating to check the call record, and call details breakdown as well, would recommend it

CS Manager

In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices

The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths.

Operations Coordinator

It offers excellent call quality, real-time monitoring tools, and seamless CRM integration.

Stable call connection, and the voice quality is high no matter how far my company is located from the call destination , and ease of control in the interface

Quality

The live dashboard option. As we have such an option to whisper to the agent during the call, it makes it better.

You need to change the country code which could lead to false call and take time to launch within log in

The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents.

Customer Care Unit

Sometimes the voice is broken down, and if there is a network issue it keeps flooding so i do not like this thing

It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM.

Customer Care Representative

I like that it's easy to navigate and you can easily manage the calls through it and it's very convenient for first time users as it's not complicated as other softwares.

Customer service executive

Calls hundle and easy to use  and u can track the calls and everything and also the ability to call peole.in saudiy

it is perfect and it helps me alot in communicating with the customer but some times they tell me come closer

The real-time dashboards and reports are especially helpful, and their support team is always responsive.

General manager and co-partner

Also Missing AI documentation of the call

Quality Supervisor

The real-time call monitoring and reporting

team lead

sometimes call just disconnect, maybe due to the bad connection but it's better if the call wasn't made at the 1st place

quick and clear calling system, always reliable when I need to make international calls or receieve calls from customers

Team Lead

While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging.

Their support team is responsive and professional, ensuring smooth operations.

Highly recommended for any business looking to streamline customer service operations.

Service Delivery Manager

we have faced a bit issues yet the support team is always their to assist with any difficulties.

Team Manager

The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency.

Team Leader

The widgets have a defined place to take, I cannot move them and rearrange them as I please. If I move a widget, later I notice it went back to its original place.

Teach Coach

Just put the number & we can connect with the customer & even after the call ended we can listen to the conversation with recording.

nothing more to add but make it more easy to login and use

It was easy to use, and I could make and answer calls without any problems.

Operations team lead.

It’s easy to use, integrates well with our tools, and the call quality is reliable.

Reporting is also Very good and easy to manage

If we have to change the user details, you have to delete user & then create a new

Sales executive

When we connect with customer there is a 3-5 second voice delay.

Sr. Customer Service Executive

The old version has option to listen to your past contacts hence, that would be the least one

Its convenient to check the sla & all the relevant details on one page.

Country Manager

it's easy interface, can track our call center agents as well as flexible to access.

the overall experience is pretty good, the product is reliable and easy and user friendly

The ease of use and the quality of the experience.

Customer Service Supervisor

Unfortunately when it does bug out, it's often a serious issue that takes a while to fix.

Customer Service Rep

it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Broker

I use this daiy to track and record my calls both outgoing and incoming - I can listen back to calls, assess my work and learn to be more efficient.

My over all experience was pretty good and i enjoyed calling customers with ziwo.

Human Resources Executive

We can check what was agreed and use the information to resolve any issue with the clients.

It's easy to use, isn't complicated, straightforward and rarely bugs out.

Operations Engineer

It's very easy to use and deploy, also its perfect to manage your agents.

We use call recording as an aid to dispute resolution.

Call Management

Customer Support

Call Connection

User Interface

Integrations

Call Quality

Ease of Use

User Management

Reports and Dashboard

Connectivity

Large Enterprises

Small Business

Mid-size Business

ASWAT Telecom & Media

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn CCaaS

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Sys Admin

Data Analyst

Very knowledgeable & patient support from Mohit

Acefone is a VoIP service provider trusted by 10,000+ reputed companies. From guaranteed 99.5% uptime and 24x7x365 support to unlimited calling, get everything your business needs for flawless customer service and butter-smooth operations. Special offer: Unlimited calling at just $12.99/user/month

ZIWO vs Acefone Comparison (2026)

ZIWO

Acefone

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives