Zoho Assist vs Gorgias

TeamViewer

Zendesk Suite

Freshdesk

BeyondTrust Remote Support

AnyDesk

Help Scout

Compare Zoho Assist and Gorgias based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Access Controls/Permissions

Active Directory Integration

Alerts/Notifications

Annotations

Authentication

Availability Indicator

Backup and Recovery

Billing & Invoicing

Chat/Messaging

Collaboration Tools

Conferencing

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Desktop/Browser Sharing

Diagnostic Tools

Diagnostics Tools

Email Reminders

Endpoint Protection

File Sharing

File Transfer

For MSPs

HD Audio/Video

Help Desk Management

Incident Management

Issue Management

IT Asset Tracking

Live Chat

Mobile Access

Mobile Screen Sharing

Monitoring

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple User Accounts

On-Demand Recording

Problem Management

Real Time Screen Sharing

Real-Time Chat

Real-Time Monitoring

Recording

Remote Access & Monitoring

Remote Access/Control

Remote Monitoring & Management

Remote Support

Remote Update/Installation

Reporting & Statistics

Reporting/Analytics

Scheduling

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Self Service Portal

Server Monitoring

Session Recording

Session Transfer

SSL Security

Summary Reports

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Way Audio & Video

Unattended Access

User Management

Video Chat

Video Conferencing

Video Streaming

Zoho Assist

Android

Linux

Web-based

Windows

iPad

iPhone

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.

Project Manager

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

IT Manager

I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.

Infrastructure Manager

The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.

Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.

Partner

Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.

VP of Operations

I like the ease of use the most but I also am a big fan on the branding.

Supreme Lord and Master.

Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Owner

It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.

Web Developer & IT Support

The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.

Co-Owner

Great, Simple Product, Fantastic Integration with Zoho Desk.

CEO/President

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.

Head Technician

I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.

Retail manager

I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.

I am struggling to think of any cons for this software, especially at this price point.

Managing Director

It becomes slow with a poor connection. It does not support IOS mobile devices.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

Buisness Developement Mgr.

And everything integrates from each solution very well.

Zoho Assist screenshot: Remote Support Sessions

Zoho Assist screenshot: View Session Reports

Zoho Assist screenshot: Integrations

Zoho Assist screenshot: Manage Unattended Devices

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

Activity Dashboard

Alerts/Escalation

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Canned Responses

Case Management

Contact Management

Customer Complaint Tracking

Customer Database

Customer History

Email Management

Email Templates

Feedback Management

Interaction Tracking

Issue Tracking

Macros/Templated Responses

Multi-Language

Offline Form

Performance Metrics

Personalization

Proactive Chat

Quality Assurance

Queue Management

Real-time Consumer-facing Chat

Routing

Social Media Integration

Social Media Monitoring

Support Ticket Tracking

Survey/Poll Management

Tagging

Template Management

Transfers/Routing

Workflow Management

Gorgias

Co-Owner & Operations Director

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

Senior CX and Operations Manager

Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them.

Content Marketing Manager

We were in need of a more efficient, effective platform where we could organize and communicate amongst ourselves and to our customer base. Gorgias did that for us and we are grateful for it.

Customer Service Representative

I am highly impressed with this software and the great integration with Shopify.

Senior Community Manager

I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes.

We have all our customer service happening in one place. The ability to chat, email, phone, talk on FB messenger, all while we have the customer's shopify sale within the screen is amazing.

Head of Customer Experience

I've used other platforms where everything was separate so it's nice to have it together. The data is helpful in sharing my team's successes with our management.

The functionality and ease of use is great for a small and nimble team.

We love the ability to connect multiple channels and house all our customer service in one dashboard.

Director of Marketing and Operations

We're a small brand, but Gorgias helps us manage tickets across social platforms, voicemail, and most importantly, emails. We love the integration with Shopify.

owner

We like the ease of use and how it inegrates with shopify.

General Manager

The reality is that some of the integrations that have been missing for our company are launching as they have mentioned these updates in the past two Update Webinars.

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

Setting up workflows can be annoying if you have to use tags, open/close status, etc.

Senior Director Sales Marketing

You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you.

VP of Marketing

Since the same email was used, all communications came in on a single thread and it was hard to tell who had been helped and who hadn't.

Systems Administrator

I would have to say cost. While the customer service team enjoys this product and its integrations with our e-commerce platform - cost compared to competition is by far the most important aspect.

Customer Support Manager

That all customer inquiries are in one location. The statistics tool helps keep track of your customer support ratings, review tickets, and workload among other things.

Zoho Assist vs Gorgias Comparison (2026)

Zoho Assist

Gorgias

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives