Zoho Assist Pricing, Features, Reviews & Comparison of Alternatives

Zoho Assist

Instant Remote Support. Unattended Remote Access.

4.58/5 (339 reviews)

Zoho Assist overview

What is Zoho Assist?

Access remote desktop of your customers or share your screen or manage unattended computers with Zoho Assist, your one-stop solution for remote support, screen sharing and remote access. Get started today with one of the industry's most secure, reliable and affordable software.

Zoho Assist requires no prior installation of any software and can be run entirely on browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. It supports all major operating systems and works well with firewalls and proxies.
www.zohocorp.com

Pricing

Starting from
$10/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 4 other markets, Europe, India, Latin America, United Kingdom

Supported languages

English, Chinese (Simplified), Japanese, Spanish
Zoho Assist screenshot: Start a Remote Support session or Share your Screen or Access Unattended Computers right away.Zoho Assist - Remote Support SoftwareZoho Assist screenshot: Transfer files instantly with in-built two-way file transferZoho Assist screenshot: Connect to any computer. Troubleshoot easily with administrator access.Zoho Assist screenshot: Be it supporting or getting support, our mobile apps work as good as any workstation.Zoho Assist screenshot: Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.6
  4.5
David Keene

Zoho Assist Review

Used weekly for less than 6 months
Reviewed 2019-08-27
Review Source: Capterra

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Pros
Very easy to set up, Unattended deployment was very easy. With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Cons
Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Benjamin Lawson

Really Easy Setup

Used daily for 6-12 months
Reviewed 2019-10-21
Review Source: Capterra

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Pros
There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Cons
I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tyler Feret

Reliable, Easy To Use Remote Support Tool

Used weekly for 2+ years
Reviewed 2020-04-27
Review Source: Capterra

Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.

Pros
We've had a great experience with Zoho Assist. One of the best things about the software is the speed to which a client can be invited to a session - in the agent portal, one click creates a session, another click invites the user, done. A small client software download is involved, but this has not been an issue for any of the remote sessions we have conducted. We have also not had any installation issues with the remote client software on customer machines. We also appreciate how cross-platform the Zoho Assist tool is, so that it works on any machine our customers are using. The remote desktop experience is reliable, operates with minimal lag, and automatically reconnects if any bandwidth interruptions occur. Ability to conduct sessions via mobile device is also useful.

Cons
Very little that we did not like about the software. We have not experienced any crashes, installation issues, or incompatibility issues (both agent and supported client can be on any device). We cannot recall any service outages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thomas Allison

Just about the worst support software I have ever had the misfortune of using

Used daily for 2+ years
Reviewed 2016-07-26
Review Source: GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros
Inexpensive, Reasonable Customer support Attended system is okay

Cons
Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Roger Greenwald

Small company internal and clilent IT support

Used daily for 6-12 months
Reviewed 2020-03-09
Review Source: Capterra

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Pros
Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Cons
The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Zoho Assist pricing

Starting from
$10/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $10/month/technician (or) $100/year/technician.
Professional - starts at $15/month/technician (or) $150/year/technician.
Enterprise - starts at $25/month/technician (or) $250/year/technician.
Unattended Access

Standard - starts at $10/month/25 computers.
Professional - starts at $15/month/25 computers.
Volume discounts available.

Zoho Assist features

API
Chat
Customizable Branding
Instant Messaging

Activity Dashboard (109 other apps)
Alerts / Escalation (73 other apps)
Automatic Notifications (103 other apps)
CRM Integration (85 other apps)
Email Integration (98 other apps)
Knowledge Base Management (100 other apps)
Monitoring (108 other apps)
Multi-Channel Communication (105 other apps)
Multi-Language (73 other apps)
Real Time Monitoring (75 other apps)
Reporting & Statistics (123 other apps)
Social Media Integration (87 other apps)
Support Ticket Management (77 other apps)
Surveys & Feedback (87 other apps)
Third Party Integration (142 other apps)
Workflow Management (78 other apps)

Videos and tutorials

Additional information for Zoho Assist

Key features of Zoho Assist

  • Supports all operating systems
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Advanced Reports
  • Customer widget
  • Desktop plugin
  • Two-way screen sharing
  • File Transfer
  • Multi-Monitor Support
  • Clipboard Sharing
  • Scheduling Sessions
  • Zendesk Integration
  • Zoho Desk Integration
  • Organization Roles
  • Instant Chat
  • UAC Compatible
  • User Management
  • Session Transfer
  • Import Google Contacts
  • Support from Mobile Apps (iOS, Android)
  • Support to Mobile Apps (iOS, Android)
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Computer Grouping
  • Group Permissions
  • Deployment
  • Wake on LAN
  • Session Confirmation
View All Features

Benefits

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.