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Zoho Assist Pricing, Features, Reviews and Alternatives
Zoho Assist product overview
What is Zoho Assist?
Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.
Key benefits of using Zoho Assist
Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.
Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.
Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.
Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.
Typical customers
Platforms supported
Support options
Training options
Zoho Assist pricing information
Value for money
4.7
/5
598
Starting from
10
Per month
Flat Rate
Value for money contenders
Zoho Assist features
Functionality
4.6
/5
598
Total features
22
6 categories
Functionality contenders
Zoho Assist users reviews
Overall Rating
4.6
/5
598
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.03/10
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1
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151
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5
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vijya J.
Ricky I.
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Keith B.
Michael R.
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ADAM O.
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Overall rating contenders
Erick V.
Client Technologies Manager
Automotive, 1,001-5,000 employees
Review source
Transcript
Erick V.: Hi, my name is Erick. I'm a Client Technologist Manager and I'm reviewing Zoho Assist and then...
Jacob S.
Operations Director
Religious Institutions, 1-10 employees
Review source
Transcript
Jacob S.: Hi. I'm Jacob, I'm the operations director at a church, and I give Zoho Assist a five out of...
Jesus P.
Verified reviewer
Marketing and Advertising, self-employed
Used weekly for 6-12 months
Review source
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This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough, proved to be quite difficult to uninstall after using. This led to my search for a replacement and I found this free remote solution.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.
Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.
Michael R.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
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We use this tool alongside another to provide unattended and ad-hoc support to our customers and we also provide training over the same systems. We like some features in this software and other features work better in the other system we use, but both work well at a reasonable cost price.
The service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. These can be grouped to make it easier for large companies. The tools work well and most of the time the connection is very good. There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed. There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying. It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.
Tommy C.
Computer Software, 11-50 employees
Used weekly for 6-12 months
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The ease of managing a small team and a fair price with unattended access is outstanding!
I purchased ZA to replace LogMeIn for remote desktop access which we had used for 6 years or more. I needed the capability to manage a small team and control user access to several systems. The pricing plans were better for a company of our size, but I was curious as to whether it would have the features that were needed. After using ZA now for about 6 months, I am starting to recommend to my clients and large and small companies because I am so satisfied with the ease of use, never locks up, ease of installing on mac and windows, copy/paste capability, special key handling, plus more.
This may be a training issue on my part or have to do with my web browser. But, when remoting from a mac to a windows pc, I have a little trouble with Cmd-C (copy) and Cmd-V (paste). Other special keys work perfectly through the menus. Copy/Past on mac to windows also works perfectly if I use the right click (context menu) and select copy/paste, respectively. So, it isn't a big deal and maybe I will learn how to better do this if it is on my end.
Peter A.
Computer Games, 51-200 employees
Review source
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that it worked in ubuntu 22.04 with unity desktop, when nothing else did...
that it cost money, and it said it was free, now I'm writing this review to get 15 days extra trial...
Andy M.
Information Technology and Services, self-employed
Review source
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It's helping me to realise customer support for a large base of customers while only paying per customer rather than per engineer.
The per-unattended PC pricing is ideal for my application, where I have a number of casual engineers but a smaller number of customers. This way, I only pay per customer. It also works very well, and is very lightweight unlike competitors.
It would be great for customers to have the option to request a remote session from their desktop in the unattended solution.
Zoho Assist FAQs and common questions
Q. What type of pricing plans does Zoho Assist offer?
Zoho Assist has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Zoho Assist?
Zoho Assist has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Zoho Assist support?
Zoho Assist supports the following languages:
Japanese, English, Spanish, Chinese (Simplified), Bulgarian, German, French, Dutch, Portuguese, Swedish
Q. Does Zoho Assist support mobile devices?
Zoho Assist supports the following devices:
Android, iPad, iPhone
Q. Does Zoho Assist offer an API?
Yes, Zoho Assist has an API available for use.
Q. What other apps does Zoho Assist integrate with?
Zoho Assist integrates with the following applications:
Jira, Zoho SalesIQ, ManageEngine ServiceDesk Plus, Spiceworks, Google Workspace, Freshdesk, Zoho Desk, JIRA Service Management, ServiceNow, Zendesk
Q. What level of support does Zoho Assist offer?
Zoho Assist offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support
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