Zoho Assist Software Pricing & Features

Zoho Assist

Instant Remote Support. Unattended Remote Access.

4.51/5 (130 reviews)

Zoho Assist overview

Access remote desktop of your customers or share your screen or manage unattended computers with Zoho Assist, your one-stop solution for remote support, screen sharing and remote access. Get started today with one of the industry's most secure, reliable and affordable software.

Zoho Assist requires no prior installation of any software and can be run entirely on browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. It supports all major operating systems and works well with firewalls and proxies.
www.zoho.com

Pricing

Starting from
$10/month
Pricing options
Free trial
Freemium
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 4 other markets, Europe, India, Latin America, United Kingdom

Supported languages

Chinese (Simplified), English, Japanese, Spanish
Zoho Assist screenshot: Start a Remote Support session or Share your Screen or Access Unattended Computers right away.Zoho Assist screenshot: Transfer files instantly with in-built two-way file transferZoho Assist screenshot: Connect to any computer. Troubleshoot easily with administrator access.Zoho Assist screenshot: Be it supporting or getting support, our mobile apps work as good as any workstation.Zoho Assist screenshot: Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.4
  4.4
Thomas Allison

Just about the worst support software I have ever had the misfortune of using

Used daily for 2+ years
Reviewed 2016-07-26
Review Source: GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.Inexpensive, Reasonable Customer support Attended system is okay

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Zoho Assist

Instant Remote Support. Unattended Remote Access.

Eric Carbone

Finally: Affordable, well-done remote access software

Used monthly for less than 6 months
Reviewed 2018-04-02
Review Source: Capterra

Pricing plan is perfect for me. Product works better than other remote support products I have used in the past, and Zoho has excellent customer service.Years ago, I purchased the small business edition of Teamviewer when version 10 was released. But as any Teamviewer user knows, every time they come out with a new version, you deal with constant compatibility headaches. I found myself constantly uninstalling new versions and installing old versions so that my clients would remain compatible. Then one day a vendor had to connect to MY computer to offer remote support. He was using a newer version so I had to uninstall my old license just so I could temporarily install the newer version, so that he could connect. This back and forth is an unnecessary headache. Then Teamviewer switched to a subscription-only model with a pricing model that is out of my budget. While searching for an alternative I came across Zoho Assist. Zoho offers many products and they have a good reputation so I figured I would try it out. Within 7 days I made up my mind and purchased the full year. Zoho Assist is easy to set up, easy to use and has worked consistently for me. I had a small issue (more of a wish list request) during my trial. To my surprise, Zoho support replied back and within 2 days my issue was resolved. Now THAT is some great customer support! I'm hooked on Zoho Assist and would recommend it to anyone looking for a secure, affordable remote support solution.

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Zoho Assist

Instant Remote Support. Unattended Remote Access.

Nicholas Rivera

Super easy to use and to implement to a customer for helping them our remotely.

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

I think Zoho hands down is doing everything right when it comes to providing software to assist customers of their to assist their customers. Zoho Assist provides that extra layer of support and reassurance that any issue will hopefully be resolved right at that moment. This allows customer to have and experience that feeling that they are being well taken care of.

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Zoho Assist

Instant Remote Support. Unattended Remote Access.

Kyle Altenderfer

Currently the best bang for buck remote software out there!

Used daily for 6-12 months
Reviewed 2018-04-24
Review Source: Capterra

For the price you cannot beat it. AND, it does absolutely everything I need it to do for my customers when remote support is needed. I usually make one house call to the business (if that) to install the client software and then I have a loyal customer from there on out... Plus, I can fix customer problems so much faster from the office, home, or even on the road... Highly recommended!Price is great, features are excellent for - Windows, Mac, Android & ios. Constantly adding new features. Built in functionality with other zoho software is great if you use it. Seriously, a hidden gem in the remote support IT world. I use it for every Business IT customer I have and odd jobs for residential. The unattended support is just as good as any of the others and waaaaay cheaper!

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Zoho Assist

Instant Remote Support. Unattended Remote Access.

Ashley Smith

Immediate support area.

Used daily for 1-2 years
Reviewed 2018-05-16
Review Source: Software Advice

I have benefited from its use because I have noticed that I have obtained better communication with my employees, I have managed to establish a support area where we all learn how to solve the problems. The most pleasant thing about Zoho Assist would be speed. The truth was time without finding a program that would allow me to connect to a PC without any kind of slowness, it is a very fast program that focuses on bringing absolute comfort through the speed of video.

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Zoho Assist

Instant Remote Support. Unattended Remote Access.

Zoho Assist pricing

Starting from
$10/month
Pricing options
Free trial
Freemium
Subscription

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $10/month/technician (or) $100/year/technician.
Professional - starts at $15/month/technician (or) $150/year/technician.

Unattended Access

Standard - starts at $10/month/25 computers.

Volume discounts available.

Pricing Comparison

How does Zoho Assist compare with other Customer Service & Support apps?

Subscription plan?

Zoho Assist



98% of apps offer a
subscription plan

Free trial?

Zoho Assist



88% of apps have a
free trial

Freemium plan?

Zoho Assist



31% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




Zoho Assist Pricing Reviews

Pros
  • Ease of use, security, and most of all the low price! I was able to setup and help a client on day 1.
  • Ease of use, fluidity and nice interface. At customers side, the plugin is so easy to download and install.
  • Easy to use system. Much cheaper than teamviewer, splashtop or any of the other remote management softwares.
  • Good value for the money, much less expensive than competitive products that do the same thing. Would recommend.
Cons
  • The price of adding remotes is a bit steep, I would prefer if it came with more of a set limit.
  • I would be happy if the price could goes a little be down as we are already using other ZOHO product.
  • I'll let you know. It does what I need it to do. So, I don't have any complaints or cons at this time.
  • It is difficult to justify the pricing for the features when you compare to other competitors products.
99%
recommended this to a friend or a colleague

Zoho Assist features

API
Chat
Customizable Branding
Instant Messaging

Activity Dashboard (60 other apps)
Automatic Notifications (65 other apps)
CRM Integration (55 other apps)
Contact History (56 other apps)
Email Integration (63 other apps)
Knowledge Base (85 other apps)
Monitoring (59 other apps)
Multi-Channel Communication (60 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (72 other apps)
Social Media Integration (59 other apps)
Surveys & Feedback (62 other apps)
Third Party Integration (74 other apps)
Ticket Management (51 other apps)
Workflow Management (48 other apps)

Mobile apps

iOS App

9 reviews

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Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App

0 reviews

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Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Zoho Assist

Key features of Zoho Assist

  • Supports all operating systems
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Advanced Reports
  • Customer widget
  • Desktop plugin
  • Two-way screen sharing
  • File Transfer
  • Multi-Monitor Support
  • Clipboard Sharing
  • Scheduling Sessions
  • Zendesk Integration
  • Zoho Desk Integration
  • Organization Roles
  • Instant Chat
  • UAC Compatible
  • User Management
  • Session Transfer
  • Import Google Contacts
  • Support from Mobile Apps (iOS, Android)
  • Support to Mobile Apps (iOS, Android)
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Computer Grouping
  • Group Permissions
  • Deployment
  • Wake on LAN
  • Session Confirmation

Benefits

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.