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Zoho Assist
4.7
(809)

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Instant Remote Support. Unattended Remote Access.

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(14)

Zoho Assist Pricing, Features, Reviews and Alternatives

Zoho Assist product overview

Price starts from

12

Per month

Flat Rate

What is Zoho Assist?

Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.

Key benefits of using Zoho Assist

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

In Person
Live Online
Documentation
Webinars

Zoho Assist pricing information

Value for money

4.7

/5

809

Starting from

12

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Assist features

Functionality

4.6

/5

809

Total features

28

6 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Live Chat
Surveys & Feedback
Access Controls/Permissions

Functionality contenders

Zoho Assist users reviews

Overall Rating

4.7

/5

809

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.08/10
Rating distribution

5

4

3

2

1

582

193

26

7

1

Pros
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
Cons
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
I am struggling to think of any cons for this software, especially at this price point.

Overall rating contenders

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Erick V.

Client Technologies Manager

Automotive, 501-1,000 employees

Review source

Overall Rating

So far so Good for remote assistance

Reviewed 2 years ago

Transcript

Erick V.: Hi, my name is Erick. I'm a Client Technologist Manager and I'm reviewing Zoho Assist and then...

JS
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Jacob S.

Operations Director

Religious Institutions, 1-10 employees

Review source

Overall Rating

Best Value On The Market

Reviewed 2 years ago

Transcript

Jacob S.: Hi. I'm Jacob, I'm the operations director at a church, and I give Zoho Assist a five out of...

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Blair S.

Information Services, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very easy to setup and work with.

Reviewed 4 years ago

I do a lot of work from home (I make maps) and use files from my work PC. It saves overly expensive licensing from competitors to zoho and saves on frequent travel to work PC @ 10 miles away. I do use synced files in cloud apps but there are always local files that I need to access.

Pros

I do a lot of large file transfers between my work PC and Home PC. This program is easy to use and transfer files to and from computers. Full screen is best for me to seem like I am at my work desk. It works well with very little discernible lag across the network.

Cons

1. I need to move my local task bar to another screen position (right side, generally) to be able to consistently access task bar on remote PC. 2. Not seeing a print local from remote option 3. Not seeing sound from remote to local option. None of these are deal-killers but are nice options.

SK
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Swaroop K.

Hospitality, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Recommedable

Reviewed a month ago
Pros

The features and easy console. Chat and recording features support a lot to review later.

Cons

The connectivity speed to be improved, it cause a delay to connect sometimes.

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Thomas A.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Just about the worst support software I have ever had the misfortune of using

Reviewed 7 years ago

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that...

Pros

Inexpensive, Reasonable Customer support Attended system is okay

Cons

Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical

MH
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Michal H.

Mining & Metals, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho Assist review

Reviewed 3 months ago

Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.

Pros

I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.

Cons

While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is...

as
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adam s.

Automotive, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ideal for beginners and new business

Reviewed 2 months ago
Pros

quick easy to setup with live chat if you get stuck during the setup process.

Cons

tbh i havnt found something that i least like about zoho yet.

Zoho Assist FAQs

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist has the following pricing plans:
Starting from: $12.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Zoho Assist?

Zoho Assist has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Zoho Assist support?

Zoho Assist supports the following languages:
Bulgarian, Chinese (Simplified), Dutch, English, French, German, Japanese, Portuguese, Spanish, Swedish

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Q. Does Zoho Assist support mobile devices?

Zoho Assist supports the following devices:
Android, iPad, iPhone

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Q. Does Zoho Assist offer an API?

Yes, Zoho Assist has an API available for use.

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Q. What other apps does Zoho Assist integrate with?

Zoho Assist integrates with the following applications:
Jira, Zoho SalesIQ, ManageEngine ServiceDesk Plus, Spiceworks, Google Workspace, Freshdesk, Zoho Desk, JIRA Service Management, ServiceNow, Zendesk Suite

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Q. What level of support does Zoho Assist offer?

Zoho Assist offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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Related categories