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Zoho Assist Pricing, Features, Reviews and Alternatives

Zoho Assist product overview

Price starts from

10

Per month

Flat Rate

What is Zoho Assist?

Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.

Key benefits of using Zoho Assist

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

In Person
Live Online
Documentation
Webinars

Zoho Assist pricing information

Value for money

4.7

/5

598

Starting from

10

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Assist features

Functionality

4.6

/5

598

Total features

22

6 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Customizable Branding
Live Chat
Surveys & Feedback
Real-Time Chat
Access Controls/Permissions

Functionality contenders

Zoho Assist users reviews

Overall Rating

4.6

/5

598

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.03/10
Rating distribution

5

4

3

2

1

417

151

24

5

1

Pros
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

vJ

vijya J.

I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
AvatarImg

Ricky I.

The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.

KB

Keith B.

Cons
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
AvatarImg

Michael R.

I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.

AO

ADAM O.

I am struggling to think of any cons for this software, especially at this price point.

AG

Alan G.

Overall rating contenders

Overall Rating

So far so Good for remote assistance

Reviewed a year ago

Transcript

Erick V.: Hi, my name is Erick. I'm a Client Technologist Manager and I'm reviewing Zoho Assist and then...

JS
AvatarImg

Jacob S.

Operations Director

Religious Institutions, 1-10 employees

Review source

Overall Rating

Best Value On The Market

Reviewed a year ago

Transcript

Jacob S.: Hi. I'm Jacob, I'm the operations director at a church, and I give Zoho Assist a five out of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Teamviewer and Chrome Remote Replacement

Reviewed a year ago

This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough, proved to be quite difficult to uninstall after using. This led to my search for a replacement and I found this free remote solution.

Pros

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.

Cons

Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use support tool for unattended and ad-hoc support.

Reviewed 5 months ago

We use this tool alongside another to provide unattended and ad-hoc support to our customers and we also provide training over the same systems. We like some features in this software and other features work better in the other system we use, but both work well at a reasonable cost price.

Pros

The service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. These can be grouped to make it easier for large companies. The tools work well and most of the time the connection is very good. There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed. There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy.

Cons

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying. It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very happy with Remote Desktop and Unattended Access for small team

Reviewed 2 months ago

The ease of managing a small team and a fair price with unattended access is outstanding!

Pros

I purchased ZA to replace LogMeIn for remote desktop access which we had used for 6 years or more. I needed the capability to manage a small team and control user access to several systems. The pricing plans were better for a company of our size, but I was curious as to whether it would have the features that were needed. After using ZA now for about 6 months, I am starting to recommend to my clients and large and small companies because I am so satisfied with the ease of use, never locks up, ease of installing on mac and windows, copy/paste capability, special key handling, plus more.

Cons

This may be a training issue on my part or have to do with my web browser. But, when remoting from a mac to a windows pc, I have a little trouble with Cmd-C (copy) and Cmd-V (paste). Other special keys work perfectly through the menus. Copy/Past on mac to windows also works perfectly if I use the right click (context menu) and select copy/paste, respectively. So, it isn't a big deal and maybe I will learn how to better do this if it is on my end.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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No hidden pricing plans...?

Reviewed 13 days ago
Pros

that it worked in ubuntu 22.04 with unity desktop, when nothing else did...

Cons

that it cost money, and it said it was free, now I'm writing this review to get 15 days extra trial...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho Assist

Reviewed 4 months ago

It's helping me to realise customer support for a large base of customers while only paying per customer rather than per engineer.

Pros

The per-unattended PC pricing is ideal for my application, where I have a number of casual engineers but a smaller number of customers. This way, I only pay per customer. It also works very well, and is very lightweight unlike competitors.

Cons

It would be great for customers to have the option to request a remote session from their desktop in the unattended solution.

Zoho Assist FAQs and common questions

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Zoho Assist?

Zoho Assist has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoho Assist support?

Zoho Assist supports the following languages:
Japanese, English, Spanish, Chinese (Simplified), Bulgarian, German, French, Dutch, Portuguese, Swedish


Q. Does Zoho Assist support mobile devices?

Zoho Assist supports the following devices:
Android, iPad, iPhone


Q. Does Zoho Assist offer an API?

Yes, Zoho Assist has an API available for use.


Q. What other apps does Zoho Assist integrate with?

Zoho Assist integrates with the following applications:
Jira, Zoho SalesIQ, ManageEngine ServiceDesk Plus, Spiceworks, Google Workspace, Freshdesk, Zoho Desk, JIRA Service Management, ServiceNow, Zendesk


Q. What level of support does Zoho Assist offer?

Zoho Assist offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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