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Zoho Assist

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Instant Remote Support. Unattended Remote Access.

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Zoho Assist Pricing, Features, Reviews and Alternatives

Zoho Assist product overview

Price starts from

12

Per month

Flat Rate

What is Zoho Assist?

Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.

Key benefits of using Zoho Assist

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

In Person
Live Online
Documentation
Webinars

Zoho Assist pricing information

Value for money

4.7

/5

970

Starting from

12

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Assist features

Functionality

4.6

/5

970

Total features

33

9 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Surveys & Feedback
Live Chat
Access Controls/Permissions

Zoho Assist users reviews

Overall Rating

4.7

/5

970

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.1/10
Rating distribution

5

4

3

2

1

712

223

27

7

1

Pros
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
Cons
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
I am struggling to think of any cons for this software, especially at this price point.
JS
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Jacob S.

Operations Director

Religious Institutions, 1-10 employees

Review source

Overall Rating

Best Value On The Market

Reviewed 3 years ago

Transcript

Jacob S.: Hi. I'm Jacob, I'm the operations director at a church, and I give Zoho Assist a five out of...

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Erick V.

Client Technologies Manager

Automotive, 1,001-5,000 employees

Review source

Overall Rating

So far so Good for remote assistance

Reviewed 3 years ago

Transcript

Erick V.: Hi, my name is Erick. I'm a Client Technologist Manager and I'm reviewing Zoho Assist and then...

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Glenn M.

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Seems to work well with just a couple of quirks

Reviewed 6 months ago
Pros

It's pretty responsive, seems to be tolerant of reboots and network interruptions, and the file transfer and diagnostic features work pretty well.

Cons

1) the ZA server doesn't always recognize when a computer is offline, and 2) sometimes the session will freeze if you log out of the remote computer's user account, necessitating a disconnect and reconnection to the session. And 3) Certain keyboard combinations, such as anything with the Windows key, do not work and you have to use the "Sticky Key" feature, which works but is a bit clunky to get used to.

MB
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Michael B.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A "No Fuss" Solution To Our Remote Needs

Reviewed a month ago

I have been in consulting for over 30 years and have almost always worked on the technical side of supporting customers. In my years of doing this kind of work I have had to rely on many different types of remote connections. Zoho Assist is by far the easiest and most reliable connection method I have used, all while still being secure.

Pros

Working in a consulting practice that consistently needs access to customer systems requires remote access software that is secure, uncomplicated and just works. We have subscriptions to other remote software for those few cases where the customers have a required method of access but Zoho Assist is the primary go-to product for our systems engineer group. In the past, we often had to manage multiple...

Cons

I have no real complaints about Zoho Assist. It is a solution that is simple to use and the price point for the feature set you get is very reasonable.

SM
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SRAVAN M.

Computer & Network Security, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simple but Great !!! Affordable

Reviewed 5 years ago

Great Unattended feature and Monitoring End Devices with alerts.

Pros

Easy to Use, Tools to Manage, Multiple Features and Options

Cons

Web Browser based - not as clear to view as application based.

JP
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John P.

Electrical/Electronic Manufacturing, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Look at an alternative to the very expensive other remote assist application

Reviewed 3 months ago

We were looking at a sensible prices alternative to main named remote access/assist application. We need occasional access to our clients server and PC to assist in problem resolving. The issue we have is that we have several engineer who do oncall assistance. They might only need to get remote access to a customers system once or twice a year. But you can guarantee when they do its 2am in the morning...

Pros

Very easy to get to work and deploy. Unattended access once applied is so simple to use Note section at end of session really useful Both Browser and desktop version easy to learn The ability to add technicians- Not every needs to use all the time by on call engineer need the ability. This is possible at no addition cost with Zoho. A real plus. Multi connections to allow two technician to look. Nice smooth interface not clunky. User admin easy to learn Ability to have different department with assigned dedicated technician

Cons

Nothing at the moment. We have run a full test on the type of support we would normally be requested to do. Everything is as good as with the thrid party application we are using

DB
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David B.

Information Technology and Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Functionality but Needs Improvements

Reviewed 2 months ago
Pros

The software was easy to use, reliable, and never had any issues. The connections had no lag time and were always immediately available at startup.

Cons

The plans offered are Free, Standard, Professional, and Enterprise. The free plan doesn't offer nearly as many features as one would expect and with having to keep expenses down, we were unable to upgrade back to the Profressional plan. It's also a little odd that the software is advertised for the remote unattended but conveniently leaves out that is a premium upgrade.

Zoho Assist FAQs

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist has the following pricing plans:
Starting from: $12.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Zoho Assist?

Zoho Assist has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoho Assist support?

Zoho Assist supports the following languages:
Bulgarian, Chinese (Simplified), Dutch, English, French, German, Japanese, Portuguese, Spanish, Swedish


Q. Does Zoho Assist support mobile devices?

Zoho Assist supports the following devices:
Android, iPad, iPhone


Q. Does Zoho Assist offer an API?

Yes, Zoho Assist has an API available for use.


Q. What other apps does Zoho Assist integrate with?

Zoho Assist integrates with the following applications:
Jira, Zoho SalesIQ, ManageEngine ServiceDesk Plus, Spiceworks Cloud Help Desk, Google Workspace, Freshdesk, Zoho Desk, JIRA Service Management, ServiceNow, Zendesk Suite


Q. What level of support does Zoho Assist offer?

Zoho Assist offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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