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Instant Remote Support. Unattended Remote Access.
Zoho Assist Pricing, Features, Reviews and Alternatives
Zoho Assist product overview
What is Zoho Assist?
Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.
Key benefits of using Zoho Assist
Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.
Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.
Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.
Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.
Typical customers
Platforms supported
Support options
Training options
Zoho Assist pricing information
Value for money
4.7
/5
809
Starting from
12
Per month
Flat Rate
Pricing options
Value for money contenders
Zoho Assist features
Functionality
4.6
/5
809
Total features
28
6 categories
Most valued features by users
Functionality contenders
Zoho Assist users reviews
Overall Rating
4.7
/5
809
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.08/10
582
193
26
7
1
Ricky I.
Michael R.
Overall rating contenders
Erick V.
Client Technologies Manager
Automotive, 501-1,000 employees
Review source
Transcript
Erick V.: Hi, my name is Erick. I'm a Client Technologist Manager and I'm reviewing Zoho Assist and then...
Jacob S.
Operations Director
Religious Institutions, 1-10 employees
Review source
Transcript
Jacob S.: Hi. I'm Jacob, I'm the operations director at a church, and I give Zoho Assist a five out of...
Blair S.
Information Services, 51-200 employees
Used weekly for less than 6 months
Review source
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I do a lot of work from home (I make maps) and use files from my work PC. It saves overly expensive licensing from competitors to zoho and saves on frequent travel to work PC @ 10 miles away. I do use synced files in cloud apps but there are always local files that I need to access.
I do a lot of large file transfers between my work PC and Home PC. This program is easy to use and transfer files to and from computers. Full screen is best for me to seem like I am at my work desk. It works well with very little discernible lag across the network.
1. I need to move my local task bar to another screen position (right side, generally) to be able to consistently access task bar on remote PC. 2. Not seeing a print local from remote option 3. Not seeing sound from remote to local option. None of these are deal-killers but are nice options.
Swaroop K.
Hospitality, 201-500 employees
Used daily for less than 6 months
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The features and easy console. Chat and recording features support a lot to review later.
The connectivity speed to be improved, it cause a delay to connect sometimes.
Thomas A.
Used daily for 2+ years
Review source
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Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that...
Inexpensive, Reasonable Customer support Attended system is okay
Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical
Michal H.
Mining & Metals, 10,001+ employees
Used daily for less than 6 months
Review source
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Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.
I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.
While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is...
adam s.
Automotive, 1-10 employees
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quick easy to setup with live chat if you get stuck during the setup process.
tbh i havnt found something that i least like about zoho yet.
Zoho Assist FAQs
Zoho Assist has the following pricing plans:
Starting from: $12.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Zoho Assist?
Q. What languages does Zoho Assist support?
Q. Does Zoho Assist support mobile devices?
Q. What other apps does Zoho Assist integrate with?
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