Zoho Assist Pricing, Features, Reviews & Alternatives

Zoho Assist

Instant Remote Support. Unattended Remote Access.

4.61/5 (442 reviews)

Zoho Assist overview

What is Zoho Assist?

Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.

Features of the Zoho Assist platform include the ability to provide on-demand remote support to clients, gain unattended remote access, transfer files, carry out voice and video chat, reboot and reconnect remote computer systems, and provide suport across multiple monitors. Through remote desktop connection, support staff are able to troubleshoot issues on remote PCs, laptops, mobile devices, and servers.

Zoho Assist requires no prior installation of any software and can be run entirely in a web browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. Zoho Assist supports all major operating systems and works well with firewalls and proxies. The Zoho Assist mobile app allows users to carry out a remote session from their mobile device.

Pricing

Starting from
$10/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, China, India, United Kingdom

Supported languages

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Zoho Assist screenshot: Start a Remote Support session or Share your Screen or Access Unattended Computers right away.Zoho Assist - Remote Support SoftwareZoho Assist screenshot: Transfer files instantly with in-built two-way file transferZoho Assist screenshot: Connect to any computer. Troubleshoot easily with administrator access.Zoho Assist screenshot: Be it supporting or getting support, our mobile apps work as good as any workstation.Zoho Assist screenshot: Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.6
  4.5
Jesus P.

Teamviewer and Chrome Remote Replacement

Used weekly for 6-12 months
Reviewed 2021-04-06
Review Source: Capterra

This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough, proved to be quite difficult to uninstall after using. This led to my search for a replacement and I found this free remote solution.

Pros
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.

Cons
Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David H.

Best remote support software so far.

Used daily for 1-2 years
Reviewed 2021-02-22
Review Source: Capterra

Overall ease of walking a customer (especially the elderly) to be able to not only connect in the first place, but also complete security checks has been a breeze. We've been able to connect to devices that other techs using other tools have not been able to get a connection to.

Pros
Far reaching compatibility with devices, both on the tech end and the customer's end. Really easy to set up connections as well.

Cons
Not really a whole lot of cons. Would say graphics if I had to choose something but they have definately made improvements in the recent updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ted T.

Is Zoho Assist

Used weekly for 2+ years
Reviewed 2021-04-08
Review Source: Capterra

Pros
The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

Cons
One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Thomas A.

Just about the worst support software I have ever had the misfortune of using

Used daily for 2+ years
Reviewed 2016-07-26
Review Source: GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros
Inexpensive, Reasonable Customer support Attended system is okay

Cons
Keyboard on iPad pro does not work (on screen keyboard does) Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge. Desktop app require frequent restarting. Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Jay S.

Great Product

Used daily for 6-12 months
Reviewed 2021-01-09
Review Source: Capterra

I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.

Pros
There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Cons
The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard. This can feel obtrusive and unneccessary.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zoho Assist pricing

Starting from
$10/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:
Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $12/month/technician (or) $120/year/technician.
Professional - starts at $18/month/technician (or) $180/year/technician.
Enterprise - starts at $28/month/technician (or) $288/year/technician.
Unattended Access

Standard - starts at $12/month/25 computers (or) $120/Year/25 computers
Professional - starts at $18/month/25 computers (or) $180/Year/25 computers
Volume discounts available.

Zoho Assist features

API
Chat/Messaging
Customizable Branding
Live Chat
Real-Time Chat
Reporting/Analytics
Surveys & Feedback

Activity Dashboard (157 other apps)
Alerts / Escalation (197 other apps)
Alerts/Notifications (157 other apps)
Call Center Management (136 other apps)
Email Management (151 other apps)
Knowledge Base Management (176 other apps)
Mobile Access (136 other apps)
Multi-Channel Communication (187 other apps)
Queue Management (135 other apps)
Reporting & Statistics (178 other apps)
Self Service Portal (154 other apps)
Support Ticket Management (138 other apps)
Third Party Integrations (211 other apps)

Videos and tutorials

Additional information for Zoho Assist

Key features of Zoho Assist

  • Supports all operating systems
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Advanced Reports
  • Customer widget
  • Desktop plugin
  • Two-way screen sharing
  • File Transfer
  • Multi-Monitor Support
  • Clipboard Sharing
  • Scheduling Sessions
  • Zendesk Integration
  • Zoho Desk Integration
  • Organization Roles
  • Instant Chat
  • UAC Compatible
  • User Management
  • Session Transfer
  • Import Google Contacts
  • Support from Mobile Apps (iOS, Android)
  • Support to Mobile Apps (iOS, Android)
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Computer Grouping
  • Group Permissions
  • Deployment
  • Wake on LAN
  • Session Confirmation
View All Features

Benefits

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.