App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Zoho Assist Logo
Zoho Assist
4.7
(939)

Write a review

Instant Remote Support. Unattended Remote Access.

visit website

(18)

Zoho Assist Pricing, Features, Reviews and Alternatives

Zoho Assist product overview

Price starts from

12

Per month

Flat Rate

What is Zoho Assist?

Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.

Key benefits of using Zoho Assist

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

In Person
Live Online
Documentation
Webinars

Zoho Assist pricing information

Value for money

4.7

/5

939

Starting from

12

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Assist features

Functionality

4.6

/5

939

Total features

33

9 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Live Chat
Surveys & Feedback
Access Controls/Permissions

Zoho Assist users reviews

Overall Rating

4.7

/5

939

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.09/10
Rating distribution

5

4

3

2

1

684

220

27

7

1

Pros
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
Cons
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
I am struggling to think of any cons for this software, especially at this price point.

Zoho Assist FAQs

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist has the following pricing plans:
Starting from: $12.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Zoho Assist?

Zoho Assist has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoho Assist support?

Zoho Assist supports the following languages:
Bulgarian, Chinese (Simplified), Dutch, English, French, German, Japanese, Portuguese, Spanish, Swedish


Q. Does Zoho Assist support mobile devices?

Zoho Assist supports the following devices:
Android, iPad, iPhone


Q. Does Zoho Assist offer an API?

Yes, Zoho Assist has an API available for use.


Q. What other apps does Zoho Assist integrate with?

Zoho Assist integrates with the following applications:
Jira, Zoho SalesIQ, ManageEngine ServiceDesk Plus, Spiceworks, Google Workspace, Freshdesk, Zoho Desk, JIRA Service Management, ServiceNow, Zendesk Suite


Q. What level of support does Zoho Assist offer?

Zoho Assist offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

Related categories