This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough, proved to be quite difficult to uninstall after using. This led to my search for a replacement and I found this free remote solution.
Pros
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.
Cons
Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.
Rating breakdown
Likelihood to recommend: 10/10
Overall ease of walking a customer (especially the elderly) to be able to not only connect in the first place, but also complete security checks has been a breeze. We've been able to connect to devices that other techs using other tools have not been able to get a connection to.
Pros
Far reaching compatibility with devices, both on the tech end and the customer's end. Really easy to set up connections as well.
Cons
Not really a whole lot of cons. Would say graphics if I had to choose something but they have definately made improvements in the recent updates.
Rating breakdown
Likelihood to recommend: 10/10
Pros
The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.
Cons
One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.
Rating breakdown
Likelihood to recommend: 10/10
Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.
Pros
Inexpensive, Reasonable Customer support
Attended system is okay
Cons
Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical
Rating breakdown
Likelihood to recommend: 1/10
I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.
Pros
There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
Cons
The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard.
This can feel obtrusive and unneccessary.
Rating breakdown
Likelihood to recommend: 10/10
Free Trial (15-days): Fully functional with all features of paid editions.
Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.
Paid Editions:
Free Trial (15-days): Fully functional with all features of paid editions.
Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.
Paid Editions:
Remote Support
Standard - starts at $12/month/technician (or) $120/year/technician.
Professional - starts at $18/month/technician (or) $180/year/technician.
Enterprise - starts at $28/month/technician (or) $288/year/technician.
Unattended Access
Standard - starts at $12/month/25 computers (or) $120/Year/25 computers
Professional - starts at $18/month/25 computers (or) $180/Year/25 computers
Volume discounts available.
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