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Zoho Assist vs GoTo Resolve Comparison

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Overview

Category Leaders

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly...

Category Leaders

Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

480

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

23

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

999

5

4

3

2

1

737

227

27

7

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.4

198

5

4

3

2

1

111

68

13

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.

Pros

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.

Cons

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
I am struggling to think of any cons for this software, especially at this price point.

Cons

Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.
I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features33
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Assignment Management
  • Backup and Recovery
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Configurable Workflow
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • Email Management
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IT Reporting
  • Incident Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Prioritization
  • Problem Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Secure Login
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Unattended Access
  • Video Chat
  • Total features41
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Assignment Management
  • Backup and Recovery
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Configurable Workflow
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Dashboard
  • Desktop/Browser Sharing
  • Diagnostic Tools
  • Email Management
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IT Reporting
  • Incident Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Prioritization
  • Problem Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Secure Login
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Unattended Access
  • Video Chat

Integrations

  • Total integrations17
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations3
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

JS
AvatarImg

Jeremy S.

Education Management, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho Assist logo

Zoho Assist

Great Unattended Access Tool for the price

Reviewed a year ago

Support is great, quick to respond and resolve issues.

Pros

Easy to deploy, showing active or logged in user and the search by device or active user is a huge time saver.

Cons

Would like if there was an organizational tree view vs just creating groups to filter on. works but I feel a tree view would be helpful as well.

RT
AvatarImg

Rahul T.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Life Changing Product

Reviewed 3 years ago

Great experience. kudos to the whole team.

Pros

I have used Logmein rescue and Goto Assist in the past. They charge too much. I love the pricing of the product and it offers all the required features.

Cons

I am not sure if it comes under cons category or i just don't know how to use it but i can't give shortcut commands on the remote system from my keyboard.

GR
AvatarImg

Geoffrey R.

Legal Services, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho Assist logo

Zoho Assist

Switched from GotoAssist to Zoho

Reviewed 5 years ago

So far it has been very well received. We started using Zoho Assist as a replacement got Goto Assist from Citrix. The security advantage of using MFA for authentication is worth it.

Pros

Price is ok, definitely less expensive than Goto Assist which we were previously using. Seems to work fine for our support group assisting end users remotely. Security is better since we can use MFA for authentication.

Cons

Price could be a little better. Wish they would sell site licenses and not have to to license for each individual support person.

DH
AvatarImg

Darren H.

Computer Networking, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Wish I'd found this Software Sooner

Reviewed 6 years ago

remote supporting old and new clients

Pros

It's easy to use and much cheaper than other well known brands, support get back to you to resolve any issues quickly

Cons

price limits to 25 PC even though clients don't require my services so I've got to delete one before adding another.

AG
AvatarImg

Andres G.

Retail, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

The best experience with Zoho Assits

Reviewed a year ago
Pros

For the tool operators, the advanced diagnostic functions of the machine have allowed the service desk staff to resolve technical support cases in less time.

Cons

It is a very intuitive and easy-to-operate tool for the end user and for operators. For IT managers it offers advanced control, monitoring and reporting capabilities.

TS
AvatarImg

Thangadurai S.

Industrial Automation, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

It's really helping to support our customer to resolve the issue as early as possible

Reviewed 6 years ago

We have installed our machines in multiple states in India, when issue occurs able to resolve the issue's remotely

Pros

We could able do most of the admin task from remotely | like auto-reconnect after reboot, WLAN to turn on the PC's in our machines and support engineer based control

Cons

It's takes more time to list unattended PC's and compare to Teamviewer it's slow| it will good if your improve the speed | compare to last year it's improved, but hoping for even better speed

RC
AvatarImg

Rudy C.

Nonprofit Organization Management, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Zoho Assist

Reviewed 5 years ago

I am able to remote in machines at our remote offices miles away and able to resolve issues within a couple hours.

Pros

I like the ease of us and how easy it is to deploy to one or multiple machines in the environment. The app is very close to the same one as the computer. I was able to setup unattended access for some machines that I was accessing via remote and it was so simple. The cost was a huge factor as well because it was 50% less than the other product I was currently using.

Cons

Nothing. I wouldn't change anything with this product.

LZ
AvatarImg

Luis Z.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Help desk from anywhere...

Reviewed 5 years ago

I can help to my customers where ever they are, with only have connection to internet. I save time to resolve issues.

Pros

I can use it on my Mac without problems to support others OS, that give me the opportunity to help anyone anywhere. Easy to use

Cons

When you need to use an administrator account on the equipment it's no easy.

NA
AvatarImg

Nick A.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Zoho Assist excellent alternative to more expensive options

Reviewed 3 months ago

Excellent experience all around I have also been using their mail service with a custom domain and been happy with that as well.

Pros

Has worked for over 10 years without major issue and when I did I could contact support and get help within a few hours and usually resolve any issues in that time as well!

Cons

Have not been able to make it work on Mac Desktop

BF
AvatarImg

Brian F.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Great Value for the Money

Reviewed 3 years ago

You can resolve issues for end users/clients more quickly when you can actually see what they are talking about. I find the interface easy to use, and more importantly it's easy to talk users through the connection process.

Pros

I chose Zoho Assist for it's ability to connect with Mobile devices such as Smartphones and Tablets. Over 50% of our staff is in the field, so this makes supporting them a lot easier.

Cons

The Desktop app could be more robust. Seems to direct most connections through webportal.

SG
AvatarImg

Susan G A.

Arts and Crafts, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

How to look after your mother in another city

Reviewed 2 years ago

I don't have to deal with lengthy phone calls where someone is trying to tell me what they see on their screen.

Pros

I am tech support for my 90+ mom, who is active on the computer (plays bridge, social media, investments) and has occassional issues. Since I live a long distance away, having remote access lets me trouble-shoot and resolve issues for her. This is SO GREAT, so easy to set up, and a great problem solver.

Cons

No issues really. The small window that reminds you it is connected has to be moved out of the way a lot, but this is a minor inconvenience.

JH
AvatarImg

Jake H.

Medical Practice, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho Assist logo

Zoho Assist

Zoho Assist

Reviewed 2 years ago

With multiple doctors working on BYO devices, an option for quick remote support is a must have. Zoho Assist enables me to quickly access, diagnose and resolve issues without issue. Over other free and paid options, it works very well. The additional option to remote into patient's devices for troubleshooting is a plus when needed.

Pros

The remote assist is a full package and allows me to do exactly what I need to do. I appreciate that I do not need to guide the user through downloading a program and providing me a code, rather giving them the link to join the session at their leisure.

Cons

The user setup for Android and iOS remote assist was a bit confusing, but the option is there. Best to test these features first yourself, then provide your steps to the user as some may not be familiar enough with their device to follow the in-app instructions.

AvatarImg
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Jesus P.

Marketing and Advertising, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Teamviewer and Chrome Remote Replacement

Reviewed 3 years ago

This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough, proved to be quite difficult to uninstall after using. This led to my search for a replacement and I found this free remote solution.

Pros

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.

Cons

Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.

ss
AvatarImg

shaye s.

Warehousing, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Simple interface, works as it supposed to

Reviewed 9 months ago
Pros

I have used other remote support software to be able to login and assist my team with computer issues or to see real time what is going on with an issue my team is working on. Zoho Assist is simple and straight forward and has the tools needed for me to assist and resolve issues that have come up. from pricing to support Zoho has been a favorite of the company for many years.

Cons

Not much about Zoho assist that we do not like. Sometimes the login can be a hassle because of user error but otherwise it works as advertised.

AA
AvatarImg

Atulinda A.

Entertainment, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Works well with no difficulties

Reviewed 2 years ago

I use the tool to offer customer technical services that might be related to their devices end, it is fast and saves us time and resources

Pros

This is the right tool in case you needed to provide better customer service remotely. It is easy to setup and to use, I like the remote access of the computer which enables me to resolve customer technical issues which might be related to their browsers or devices without the need to access the computer physically and view mode only helps me to have the access to customer device screen for easy tracing of the issue

Cons

Other clients do not know how to use the tool to grant you permission which takes a lot of time guiding them about how to use the tool and grant you permission to their devices

NR
AvatarImg

Nicholas R.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho Assist logo

Zoho Assist

Super easy to use and to implement to a customer for helping them our remotely.

Reviewed 6 years ago
Pros

I think Zoho hands down is doing everything right when it comes to providing software to assist customers of their to assist their customers. Zoho Assist provides that extra layer of support and reassurance that any issue will hopefully be resolved right at that moment. This allows customer to have and experience that feeling that they are being well taken care of.

Cons

Only con is Zoho support team. I have had a few help me resolve some implementation issues and it took longer than it should have to be honest. I can say that I have seen an increase of time to resolution and that makes me feel like Zoho has also noticed this issue and is working to improve. Keep up the good work!!

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Micheal M.

Consumer Goods, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Cloud-based remote access software.

Reviewed 3 years ago

It supports numerous devices and platforms. The user interface is easy to use as compared to other remote access platforms. Non-technical users can also use it easily. One major benefit is that it is also available on mobile devices which allow access to any device or desktop remotely by using mobile data. It contains a visual highlight which allows you to converse with generic help in seconds and keeps you stay in touch with the specialized group. It allows bi-directional document sharing and connects the computer of your support consultant with the client's computer and enables helping the client remotely by show-and-tell.

Pros

It enables you to support consumers from a distance by on-demand, web-based remote support discussions. It is reliable, secure, manages remote computers efficiently, and enhances consumer satisfaction. It provides remote support through which you can share screens and manage contacts. You can troubleshoot, configure, and set up control over remote assets by using its unattended remote access tool. It enables you to encourage the IT help desk to resolve issues of consumers remotely. It helps you boost up resolution time.

Cons

It provides multiple screens but you can only view one screen at a time. It would be nice if it allows viewing multiple screens at the same time. The support is awful. Initially, it responses quickly but it takes weeks to get an actual solution. Also, the file transfer is inconsistent and slow. Sometimes, it shows clients offline when they are online. It needs a strong internet connection. It becomes slow with a poor connection. It does not support IOS mobile devices.

MH
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Michal H.

Mining & Metals, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho Assist logo

Zoho Assist

Zoho Assist review

Reviewed a year ago

Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.

Pros

I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.

Cons

While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is...

KM
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Kranthikiran M.

E-Learning, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Assist logo

Zoho Assist

Efficient and Secure Remote Support with Zoho Assist

Reviewed a year ago

The software was easy to use and provided a simple interface that made it easy to navigate and access the support features I needed.The remote support sessions were highly secure and protected my personal information, which gave me peace of mind.Zoho Assist's support team was responsive and helpful, and they were able to resolve my technical issues quickly and efficiently.I appreciated the software's comprehensive features, such as remote printing and file transfer, which helped streamline the support process and saved me time.The pricing for Zoho Assist was competitive and provided flexible plans to suit my needs

Pros

Zoho Assist makes it easy to get support for technical issues with my devices. The software allows support staff to access my device remotely, which is convenient and saves time.

Cons

the user interface can be confusing or difficult to navigate for first-time users. However, these issues appear to be relatively minor and do not detract significantly from the overall value and functionality of the software

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Tracey M.

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GoTo Resolve logo

GoTo Resolve

Top of the Line in the Remote Assistance Software Service Sector in my opinion. Worth every cent.

Reviewed 7 years ago

Ease of use to assist my clients remotely throughout the country.

Pros

I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.

Cons

It is a little on the pricey side but that is understandable considering all the benefits that it offers.

JP
AvatarImg

John P.

Machinery, 501-1,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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GoTo Resolve logo

GoTo Resolve

Remote Control

Reviewed a year ago
Pros

The remote control feature allows us to connect and help end-users.

Cons

We had some issues getting it to work consistently where as Go To Assist just always worked perfectly.

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Michael B.

Architecture & Planning, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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GoTo Resolve logo

GoTo Resolve

Nice User Shadowing Software

Reviewed 6 years ago

Being able to assist users both in office and out in the field.

Pros

This does pretty much what you expect it to do and does it well. It's doesn't go above and beyond, but it's no worse than any of the other options out there. It's somewhat easier to manage than some other products in this category.

Cons

Planned deployment of the agent can be a pain sometimes. Pricing isn't competitive enough. Doesn't do anything above and beyond what you can find elsewhere.

MP
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Marshal P.

Banking, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GoTo Resolve logo

GoTo Resolve

Quickly access remote computers to resolve issues!

Reviewed a year ago
Pros

It was easy to deploy and use. Remote connection happens much more quickly than GoTo Assist.

Cons

Shift key does not always register when entering passwords on the remote system.

AA
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Anthony A.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GoTo Resolve logo

GoTo Resolve

GoToAssist Overall Positive

Reviewed 6 years ago
Pros

Can remote onto customers windows based systems and assist with issues with ease. no issues with program once connected

Cons

Cannot remote onto a customers IOS device, I know this is asking alot but would be the cherry on top for customer service.

BS
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Beck S.

Real Estate, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GoTo Resolve

Fairly easy to use, helps out when you're in a bind!

Reviewed 6 years ago
Pros

GoTo Assist has definitely helped our employees when we need login information or need help installing or using new software.

Cons

The customer support (for the customer support) could be improved. Sometimes the software itself doesn't load or needs updates. But, it works very well about 95% of the time.

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Clarissa W.

Construction, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GoTo Resolve

A great way to provide in-house tech support to our crews in the field!

Reviewed 6 years ago

I am able to assist our field guys with their software/computer issues right from my office, quickly and efficiently!

Pros

I am the "resident tech-support" in our office for almost all of our superintendents and field crews. If they're having trouble with a program, or their laptop, I'm usually their first resort, before we call the outsourced IT company we use. For a lot of our jobs out of town, it's difficult for the supervisors to get their laptop in quickly to be checked in person, and Go-To-Assist makes it easy and efficient for me to access their computer and (usually) quickly resolve the issue they're having! I love that I can see and control their computer right from my office, no matter where they are, as long as they have an internet connection.

Cons

There really isn't anything I can think of that I don't like about this software. I've never had any issues with it, other than a little bit of lag, which is due to internet connections and not the software!

DC
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DEREK C.

Medical Practice, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GoTo Resolve

I use when I need tech support and to allow secure remote access

Reviewed 6 years ago

Secure help from different techs from many different programs. It assist with long term learning for me to better run my clinic

Pros

Software allows for tech support to remote into my computer or server and address issues over a secure connection. It is only a temporary download, so with that it helps to minimize any security threats. I am able to watch and work with techs this way and even learn how to fix things myself long term

Cons

The only thing that can be liked least about this software is that you have to take the extra few minutes to download it each time. That being said it's 100% necessary for security which definitely comes first

CB
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Cody B.

Information Technology and Services, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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GoTo Resolve

I Miss GoTo Assist

Reviewed a year ago
Pros

I like that I can watch the steps Users are taking to connect with the program so I can help them along.

Cons

I dislike how much more cumbersome Resolve is than Assist. Why is a feature like Copy not already enabled when I remote in? It also disconnects from the users constantly.

TF
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Tony F.

Law Practice, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GoTo Resolve

When you need to help someone this software works.

Reviewed 6 years ago

Log onto a remote computer with no issues.

Pros

This software allows you to log onto another remote computer in order to assist with a problem. It is easy to use and does not lockup or crash.

Cons

No cons were added to this review

BH
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Bradley H.

Architecture & Planning, 10,001+ employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GoTo Resolve

Long time user

Reviewed 3 years ago

It has always been a reliable tool for me and thinking back I cant think of any issues I have ever had using this software.

Pros

I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software.

Cons

maybe not as feature rich, but a lot of the new features these days can be full of gimmicks or just for wow factor. this software just does what it needs to.

lm
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lionel m.

Accounting, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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GoTo Resolve

go to assist VS go to resolve

Reviewed a year ago
Pros

la gestion et la classification des ticket et l'intégration à TEAMS est pratique

Cons

la prise en main à distance et moins facile à utiliser que l'était go to assist pout la prise en main sans surveillance go to resolve ne fonctionne pas sur des client en Windows 7 se qui peut encore arriver

Showing original review in French. See translation

TB
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Taylor B.

Civil Engineering, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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GoTo Resolve

lots of bells and whistles, but core functionality isn't polished.

Reviewed a year ago

Unpolished. Core remote support functionality needs work.

Pros

The web interface is better than previous goto assist product, and the user-side prompting is better than before. Remote command line access is very nice. The core loop of "IT sends link, user clicks link, IT has remote access" is very nice.

Cons

The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session. Getting local admin allowed on a remote machine is rough, sometimes it just doesn't work and you've wasted everyone's time. Deployment is rough. No way to automatically place machines in groups with an install flag. AI is not needed, please spend time fixing other issues first.

SM
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Sam M.

Marketing and Advertising, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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GoTo Resolve

Fairly simple remote access support software

Reviewed 5 years ago
Pros

As a user of this product, I was advised to download this software by my Verizon tech coach so that they could remotely access my phone to help assist me with my problem. It was a fairly simple and straight forward process at my end.

Cons

To be honest, I didn't have any major issues as it was the tech support guide that was the main user of the software.

JB
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Jeremy B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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GoTo Resolve

One of the best

Reviewed 8 years ago

Citrix has a whole suite of products that are some of the best on the market. I use gotoassist to help keep my moms computer up and running whenever their is issues along with being able to assist my staff with issues

Pros

No pros were added to this review

Cons

No cons were added to this review

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Shae J.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GoTo Resolve

Premier Desktop Remote-in Application

Reviewed 6 years ago
Pros

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Cons

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

BM
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Brandon M.

Construction, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GoTo Resolve

GoTo Resolve Gets The Job Done

Reviewed a year ago
Pros

We previously used GoTo Assist before moving to Resolve. They are essentially the same product, but Resolve has more features like the help desk, file manager, and remote execution. Resolve is easy to work with and connect to an end user's PC to provide remote support assistance.

Cons

I don't have any "cons" with Resolve, but I think it would be nice if it remembered your settings such as sorting the devices in alphabetical order. Another feature that would be useful is for devices that have been offline for determined amount of time that they get automatically removed.

TM
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Tom M.

Building Materials, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GoTo Resolve

Rescue Assist is the perfect support platform for our business

Reviewed 5 years ago

With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone.

Pros

Full control over a PC/Thin Client/Server I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution. Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease. Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary.

Cons

There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect.

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Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GoTo Resolve

Go-To-Assist is the best remote desktop solution for our business

Reviewed 6 years ago
Pros

I've used Go-To-Assist for over four years and it has been a great experience. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. Restarting a customer's machine has been very useful because of the ability to reconnect the session. Highly recommended A+++

Cons

I wish GoToAssist had the ability to capture and store screenshots, rather than using an external 3rd party tool, This would provide a repository that would be easily accessible for reference.

CH
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Carl H.

Oil & Energy, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GoTo Resolve

Excellent Remote SupportTool

Reviewed 7 years ago
Pros

GoToAssist is very easy to use and enable us to remotely assist our end users. It gives us the ability to screen share, and even take control where necessary. We can share files, apply patches, and do any other kind of support necessary. Our company has end users scattered throughout the country, and this tool allows me to easily access and support them no matter where they are.

Cons

The only possible con is that it is a little more expensive than some of the competitors out there, but considering the reliability we have had with it, I cannot complain about that.

MS
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Mike S.

Mental Health Care, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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GoTo Resolve

Decent product, lots of bugs, support non-existent

Reviewed a year ago

It's been messy, this is the 3rd time we have tried GoTo Resolve. First time failed, support couldn't get us past step 1 on ticket system, so we canceled. Second time was a free trial that went south. This is the third try and we paid for it in March and still don't have it up and running yet. Takes way too long to setup, you're on your own as support is useless, so it's better than GoTo Assist, but not as good as others like Ninja but it's way cheaper than some others so you get what you pay for.

Pros

I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc.

Cons

It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves.

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YagneshKumar P.

Hospitality, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GoTo Resolve

Great Supporting tool via remote

Reviewed 7 years ago

Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more

Pros

Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.

Cons

The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.