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Zoho Assist vs LogMeIn Resolve Comparison (2026)
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Good recommendations?
Zoho Assist
4.7
(1.5K)5
1.1K
4
312
3
33
2
8
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
LogMeIn Resolve
4.4
(216)5
121
4
73
3
16
2
4
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more
Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one platform.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.5K
5
4
3
2
1
1.1K
312
33
8
4
- Value for money
- Ease of use
- Features
- Customer support
90%
would recommend this app4.4
216
5
4
3
2
1
121
73
16
4
2
- Value for money
- Ease of use
- Features
- Customer support
77%
would recommend this appPros
“We use it as part of our remote support workflow for Matrix Computing Technology and have successfully implemented a custom-branded support portal, unattended access, and client remote support services.”
HK
Hosam K.
Owner
“As a cloud-based solution, it seamlessly empowers IT teams to troubleshoot devices across Windows, Mac, Linux, and mobile platforms without requiring end-users to install any software.”
SS
Sean S.
network manager
“One of its biggest advantages is its licensing flexibility, allowing us to easily scale the number of licenses up or down based on our current workloads and active projects.”
FP
Fernando P.
CEO
Pros
“i can quickly create a remote support session, and generate an email link , or provide an access code for the end user needing support.”
William B.
IT Director
“I work with clients that have strict parameters and guidelines with their remote access and LogMeIn gives them the confidence to work with me anytime from anywhere.”
Mai M.
Managing Director
“We needed a remote solution for an IT helpdesk , to facilitate remote screen sharing.”
William B.
IT Director
Cons
“While Zoho Assist is an excellent, cost-effective tool for remote support, it isn't without its flaws. When deploying it at scale or using it for intensive troubleshooting, certain limitations and performance bottlenecks become noticeable.”
UC
Ulysses C.
Coding Consultant
“Occasionally the remote session can lag on high-resolution displays, and the mobile app experience isn't quite as polished as the desktop version.”
Miki L.
Owner
“The biggest problem is display scaling—when connecting to servers with locked or unusual resolutions, you often can’t adjust the view, which makes the session uncomfortable and slows down work.”
OK
Obay K.
Consultant Engineer
Cons
“Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over.”
JS
Josh S.
IT Coordinator
“The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions.”
AN
Alex N.
System Analysis
“Some of our older machines run extremely slowly when I'm using it to remote in.”
AN
Alex N.
System Analysis
- Vendor responds to reviews
- Last review11 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features70
- AI Copilot
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Feed
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Android Support
- Annotations
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Apple Support
- Application Deployment
- Application Management
- Application Security
- Applications Consolidation
- Approval Process Control
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Audit Management
- Audit Trail
- Authentication
- Automate Ticket Routing
- Automatic Backup
- Automatic Patch Deployment
- Automatic Reset
- Automatic Scans
- Automatic User/Device Recognition
- Autonomous Task Execution
- Availability Indicator
- BYOD Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Blacklist
- Broadcast Messaging
- Browsing Restrictions
- Build Automation
- CMDB
- CRM
- Chat/Messaging
- Check-in/Check-out
- Cloud Asset Inventory
- Collaboration Tools
- Communication Management
- Compliance
- Compliance Management
- Compliance Tracking
- Conferencing
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Cross-Platform
- Cross-Platform Access
- Cross-system Integration
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable User Interface
- Customization
- DDoS Protection
- Dashboard
- Data Encryption
- Data Import/Export
- Data Loss Prevention
- Data Management
- Data Security
- Data Separation
- Data Synchronization
- Data Visualization
- Decision Making
- Deployment Management
- Desktop Virtualization
- Desktop/Browser Sharing
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Diagnostics
- Diagnostics Tools
- Digital Signage
- Drag & Drop
- Email Attachment Protection
- Email Management
- Email Reminders
- Email Templates
- Encryption
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- File Management
- File Sharing
- File Transfer
- For Android Devices
- For MSPs
- For iPad Devices
- Generative AI
- HD Audio/Video
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Tracking
- IT Incident Management
- IT Risk Management
- ITIL Policy Compliance
- Identity Theft Protection
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base
- Knowledge Base/Ticket Integration
- Live Chat
- Localization Automation
- Location Tracking
- Lockdown Management
- Maintenance Management
- Maintenance Scheduling
- Meeting Management
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Content Management
- Mobile Device Access
- Mobile Device Management
- Mobile Screen Sharing
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-OS Support
- Multi-Participant Screen Sharing
- Multi-Systems Support
- Multi-app mode
- Multi-platform support
- Multi-step Planning
- Multiple Monitor Access
- Multiple User Accounts
- Natural Language Interaction
- Network Monitoring
- Network Security
- Network Wide Management
- Next-Generation Firewall
- Notifications
- Offline Access
- On-Demand Recording
- Onsite Printing
- Order Entry
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Phishing Protection
- Point of Sale (POS)
- Policy Management
- Print Management
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Project Management
- QR Codes
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-time Alerts
- Recording
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Troubleshooting
- Two-Way Audio & Video
- Unattended Access
- User Management
- Video Chat
- Video Conferencing
- Video Streaming
- Total features180
- AI Copilot
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Feed
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Android Support
- Annotations
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Apple Support
- Application Deployment
- Application Management
- Application Security
- Applications Consolidation
- Approval Process Control
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Audit Management
- Audit Trail
- Authentication
- Automate Ticket Routing
- Automatic Backup
- Automatic Patch Deployment
- Automatic Reset
- Automatic Scans
- Automatic User/Device Recognition
- Autonomous Task Execution
- Availability Indicator
- BYOD Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Blacklist
- Broadcast Messaging
- Browsing Restrictions
- Build Automation
- CMDB
- CRM
- Chat/Messaging
- Check-in/Check-out
- Cloud Asset Inventory
- Collaboration Tools
- Communication Management
- Compliance
- Compliance Management
- Compliance Tracking
- Conferencing
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Cross-Platform
- Cross-Platform Access
- Cross-system Integration
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable User Interface
- Customization
- DDoS Protection
- Dashboard
- Data Encryption
- Data Import/Export
- Data Loss Prevention
- Data Management
- Data Security
- Data Separation
- Data Synchronization
- Data Visualization
- Decision Making
- Deployment Management
- Desktop Virtualization
- Desktop/Browser Sharing
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Diagnostics
- Diagnostics Tools
- Digital Signage
- Drag & Drop
- Email Attachment Protection
- Email Management
- Email Reminders
- Email Templates
- Encryption
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- File Management
- File Sharing
- File Transfer
- For Android Devices
- For MSPs
- For iPad Devices
- Generative AI
- HD Audio/Video
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Tracking
- IT Incident Management
- IT Risk Management
- ITIL Policy Compliance
- Identity Theft Protection
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base
- Knowledge Base/Ticket Integration
- Live Chat
- Localization Automation
- Location Tracking
- Lockdown Management
- Maintenance Management
- Maintenance Scheduling
- Meeting Management
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Content Management
- Mobile Device Access
- Mobile Device Management
- Mobile Screen Sharing
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-OS Support
- Multi-Participant Screen Sharing
- Multi-Systems Support
- Multi-app mode
- Multi-platform support
- Multi-step Planning
- Multiple Monitor Access
- Multiple User Accounts
- Natural Language Interaction
- Network Monitoring
- Network Security
- Network Wide Management
- Next-Generation Firewall
- Notifications
- Offline Access
- On-Demand Recording
- Onsite Printing
- Order Entry
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Phishing Protection
- Point of Sale (POS)
- Policy Management
- Print Management
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Project Management
- QR Codes
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-time Alerts
- Recording
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Troubleshooting
- Two-Way Audio & Video
- Unattended Access
- User Management
- Video Chat
- Video Conferencing
- Video Streaming
Integrations
- Total integrations16
- Acronis Cyber Protect
- ConnectWise PSA
- Dynamics 365
- Freshdesk
- Freshservice
- Google Workspace
- HaloPSA
- JIRA Service Management
- Jira
- ManageEngine Endpoint Central
- ManageEngine Mobile Device Manager Plus
- ManageEngine ServiceDesk Plus
- ManageEngine ServiceDesk Plus MSP
- Microsoft Intune
- Microsoft Teams
- SentinelOne Singularity Endpoint
- Slack
- Spiceworks Cloud Help Desk
- Zendesk Suite
- Zoho Bookings
- Zoho Desk
- Zoho Flow
- Zoho SalesIQ
- Total integrations11
- Acronis Cyber Protect
- ConnectWise PSA
- Dynamics 365
- Freshdesk
- Freshservice
- Google Workspace
- HaloPSA
- JIRA Service Management
- Jira
- ManageEngine Endpoint Central
- ManageEngine Mobile Device Manager Plus
- ManageEngine ServiceDesk Plus
- ManageEngine ServiceDesk Plus MSP
- Microsoft Intune
- Microsoft Teams
- SentinelOne Singularity Endpoint
- Slack
- Spiceworks Cloud Help Desk
- Zendesk Suite
- Zoho Bookings
- Zoho Desk
- Zoho Flow
- Zoho SalesIQ
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