Zoho Assist vs HubSpot Service Hub

TeamViewer Remote

Zendesk Suite

Freshdesk

BeyondTrust Remote Support

AnyDesk

Intercom

VERY PROFESSIONAL ANS WECAN UNDERSTAND IT E=VERY WELL

ZOHO EXPERIANCE 

Really appreciate you bringing the tool to market and at a freemium subscription for us little guys too :) Thanks again, from Water Worx, in Red Deer, AB Canada.

Helped our business go remote!

I have been using it for years and love it, it would be nice to have a billing module to bill customers directly for their use of Zoho Assist.

Zoho Assist great value for the money

Best Rome Tool

Exactly what we needed

Work weel

Easy to use...very useful

Very usefull software

great customer care response on chat available whenever needed

zoho assist unattended access

They were good, the last IT guy used it and now the company is going in a different direction

Good job to zoho

Fast and Reliable

Great product

It's quite a useful tool for solving the user's issue bt remote & even after office hours by using the unattended access.

Great tool for remote suppport

Have never had a problem with the service, it's always been available. Customer service are great and always reply quickly.

Great value for money

Windows 10 Desktop Support at Ease

I am amazed with such suite of applications from Zoho at affordable price.

Outstanding service, and simply application

Overall allowed me to access my estate remotely with ease which is what I wanted.

Straight Forward - Good Value

inexpensive and easy to use

Great Solution for Unattended

Nicely priced and easy to use

My overall experience is a very pleasant one. I didn't have to engage tech support or customer service to open an account and begin using this service.

Great remote support tool

When I organize Big events online and people have difficulty with some fonctions with some software 

Wonderful 

As not an A.I. it works great, and I have used for atleast 3 years

Best For the price

It has been a great experience testing the platform and functionalities

Great Remote PC Plataform!

Exceptional and had to use the customer service who were amazing 

Zoho Assist

Outside of streamlining our processes, Hubspot Service Hub saved our peak season within the first year of use. The function of having tickets and having easy to build forms and workflows that create tickets, allowed my sales team to spend less time gathering what information that they thought would be helpful to my service team and gathering the exact info that was actually needed. But that was just the tip of the iceberg of benefits. Tickets allowed all of our customer service inquiries in one easy to navigate place. Requests were not slipping through the cracks because they were coming in from every direction and we could see at a glance where we were with solving each issue. The Knowledge Base feature is a good tool that we look forward to seeing improvements in the future. We have not gotten our feet wet enough on surveys to leave a full thought on it but are planning to dive into those services within the calendar year. 

A Great Platform that is Only Getting Better

This platform is a valuable asset for any business seeking to improve its customer service experience. With its powerful tools and features, you'll be able to streamline your workflows and provide faster and more efficient service to your clients, exceeding their expectations and ultimately driving growth for your business. While it may require some effort to initially understand and set up the platform, the benefits of doing so are well worth it. And with customer support available to assist you along the way, you can feel confident that you'll be able to take full advantage of all that this platform has to offer.

You'll need to do your own research to use this product

Compare Zoho Assist and HubSpot Service Hub based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Access Controls/Permissions

Backup and Recovery

Change Management

Chat/Messaging

Collaboration Tools

Customizable Branding

Desktop/Browser Sharing

Diagnostic Tools

File Sharing

File Transfer

For MSPs

Incident Management

Issue Management

Live Chat

Multi-Channel Communication

Multiple User Accounts

Problem Management

Real Time Screen Sharing

Real-Time Chat

Remote Access/Control

Remote Monitoring & Management

Remote Support

Remote Update/Installation

Reporting/Analytics

Screen Sharing

Session Recording

Session Transfer

SSL Security

Summary Reports

Surveys & Feedback

Unattended Access

Video Chat

Android

Linux

Web-based

Windows

iPad

iPhone

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.

Project Manager

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

IT Manager

I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.

Infrastructure Manager

The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.

Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.

Partner

Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.

VP of Operations

I like the ease of use the most but I also am a big fan on the branding.

Supreme Lord and Master.

Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Owner

It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.

Web Developer & IT Support

The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.

Co-Owner

Great, Simple Product, Fantastic Integration with Zoho Desk.

CEO/President

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.

Head Technician

I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.

Retail manager

I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.

I am struggling to think of any cons for this software, especially at this price point.

Managing Director

It becomes slow with a poor connection. It does not support IOS mobile devices.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

Buisness Developement Mgr.

And everything integrates from each solution very well.

Zoho Assist screenshot: Zoho Assist MAC interface

Zoho Assist screenshot: Zoho Assist rebooting

Zoho Assist screenshot: Zoho Assist device compatibility

Zoho Assist screenshot: Zoho Assist customize Email Templates

Zoho Assist screenshot: Zoho Assist remote support

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Zoho Assist vs HubSpot Service Hub Comparison (2025)

Zoho Assist

HubSpot Service Hub

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives