Zoho Assist vs Zendesk QA

TeamViewer

BeyondTrust Remote Support

AnyDesk

Playvox

Scorebuddy

MaestroQA

Compare Zoho Assist and Zendesk QA based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Access Controls/Permissions

Active Directory Integration

Alerts/Notifications

Annotations

Authentication

Availability Indicator

Backup and Recovery

Billing & Invoicing

Chat/Messaging

Collaboration Tools

Conferencing

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Desktop/Browser Sharing

Diagnostic Tools

Diagnostics Tools

Email Reminders

Endpoint Protection

File Sharing

File Transfer

For MSPs

HD Audio/Video

Help Desk Management

Incident Management

Issue Management

IT Asset Tracking

Live Chat

Mobile Access

Mobile Screen Sharing

Monitoring

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple User Accounts

On-Demand Recording

Problem Management

Real Time Screen Sharing

Real-Time Chat

Real-Time Monitoring

Recording

Remote Access & Monitoring

Remote Access/Control

Remote Monitoring & Management

Remote Support

Remote Update/Installation

Reporting & Statistics

Reporting/Analytics

Scheduling

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Self Service Portal

Server Monitoring

Session Recording

Session Transfer

SSL Security

Summary Reports

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Way Audio & Video

Unattended Access

User Management

Video Chat

Video Conferencing

Video Streaming

Zoho Assist

Android

Linux

Web-based

Windows

iPad

iPhone

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.

Project Manager

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

IT Manager

I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.

Infrastructure Manager

The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.

Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.

Partner

Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.

VP of Operations

I like the ease of use the most but I also am a big fan on the branding.

Supreme Lord and Master.

Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Owner

It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.

Web Developer & IT Support

The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.

Co-Owner

Great, Simple Product, Fantastic Integration with Zoho Desk.

CEO/President

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.

Head Technician

I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.

Retail manager

I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.

I am struggling to think of any cons for this software, especially at this price point.

Managing Director

It becomes slow with a poor connection. It does not support IOS mobile devices.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

Buisness Developement Mgr.

And everything integrates from each solution very well.

Zoho Assist screenshot: Remote Support Sessions

Zoho Assist screenshot: View Session Reports

Zoho Assist screenshot: Integrations

Zoho Assist screenshot: Manage Unattended Devices

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

MaestroQA is a QA software with built-in quality analysis and agent coaching tools designed to help call centers improve customer experience.

Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.

Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.


Activity Dashboard

AI/Machine Learning

Alerts/Escalation

Call Center Management

Call Recording

Customer Experience Management

Customer Surveys

Employee Coaching Tools

Feedback Management

KPI Monitoring

Multiple Scoring Models

Process/Workflow Automation

Quality Management

Sentiment Analysis

Zendesk QA

Management Consultant Lead

I have not had to use it it in a manner so as to have a bad experience with the software.

Marketer

Friendly and clean UI with everything that we need in one place. Their customer support is just awesome - very responsive.

Quality Assurance Specialist 

We are quickly able to confirm who is excelling in certain areas versus who needs improvement. Getting notified via slack immediately when reps respond is really nice as well.

Customer Success Champion

I love the ease of use for organizing and reviewing conversations.

Merchant Support Specialist

Also, it is comfortable to have the results and feedback displayed in various ways, whether in a table or grid view, it is a really thoughtful feature to be included for everyone.

Escalations Specialist

Filtering reports can be quite bothersome if there are a lot of agents to search from since the interface gets quite slow.

Head of Customer Experience

For someone who starts with a conversation QA it is hard to decide where to begin and how to set-up everything.

Training and Quality Specialist

I haven't found anything I don't like about it so far.

Zoho Assist vs Zendesk QA Comparison (2026)

Zoho Assist

Zendesk QA

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives