Zoho Assist vs LogMeIn Rescue

TeamViewer

BeyondTrust Remote Support

ScreenConnect

AnyDesk

Kaseya VSA

UltraVNC

Compare Zoho Assist and LogMeIn Rescue based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Access Controls/Permissions

Active Directory Integration

Alerts/Notifications

Annotations

Authentication

Availability Indicator

Backup and Recovery

Billing & Invoicing

Chat/Messaging

Collaboration Tools

Conferencing

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Desktop/Browser Sharing

Diagnostic Tools

Diagnostics Tools

Email Reminders

Endpoint Protection

File Sharing

File Transfer

For MSPs

HD Audio/Video

Help Desk Management

Incident Management

Issue Management

IT Asset Tracking

Live Chat

Mobile Access

Mobile Screen Sharing

Monitoring

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple User Accounts

On-Demand Recording

Problem Management

Real Time Screen Sharing

Real-Time Chat

Real-Time Monitoring

Recording

Remote Access & Monitoring

Remote Access/Control

Remote Monitoring & Management

Remote Support

Remote Update/Installation

Reporting & Statistics

Reporting/Analytics

Scheduling

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Self Service Portal

Server Monitoring

Session Recording

Session Transfer

SSL Security

Summary Reports

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Way Audio & Video

Unattended Access

User Management

Video Chat

Video Conferencing

Video Streaming

Zoho Assist

Android

Linux

Web-based

Windows

iPad

iPhone

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.

Project Manager

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

IT Manager

I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.

Infrastructure Manager

The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.

Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.

Partner

Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.

VP of Operations

I like the ease of use the most but I also am a big fan on the branding.

Supreme Lord and Master.

Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Owner

It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.

Web Developer & IT Support

The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.

Co-Owner

Great, Simple Product, Fantastic Integration with Zoho Desk.

CEO/President

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.

Head Technician

I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.

Retail manager

I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.

I am struggling to think of any cons for this software, especially at this price point.

Managing Director

It becomes slow with a poor connection. It does not support IOS mobile devices.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

Buisness Developement Mgr.

And everything integrates from each solution very well.

Zoho Assist screenshot: Remote Support Sessions

Zoho Assist screenshot: View Session Reports

Zoho Assist screenshot: Integrations

Zoho Assist screenshot: Manage Unattended Devices

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Ultra VNC is a remote access management software, which helps businesses establish remote connections and control devices to handle helpdesk, IT support services, and other operations. With remote frame buffer (RFB) protocol, users view and manage applications, interface, user access, and settings.

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Activity Dashboard

Alerts/Escalation

Asset Tracking

Automated Routing

Availability Management

Blended Call Center

Call Logging

Call Recording

Campaign Management

Change Management

Computer Telephony Integration

Configuration Management

Contract/License Management

Electronic Signature

Email Management

Employee Activity Monitoring

Inbound Call Center

Interaction Tracking

Meeting Management

Predictive Dialer

Presenter Control Management

Project Management

Queue Management

Real-time Consumer-facing Chat

Release Management

Softphone

Targeted/Locked Screen Sharing

Task Management

Time Zone Tracking

Video Support

LogMeIn Rescue

Operations Manager

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

Nursing assistant 

This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.

Logmein is great and my users are very comfortable with this software.

Vice President Operations

Great app, helpful for remote IT troubleshooting, it has been quite easy to use.

IT Support Consultant

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.

It generates both emails with embedded links and session numbers to make access for customer easy. It is robust and reliable and rarely encounters issues.

Field IT Tech

Very good application, has everything I need to be able to help users remotely.

Server Administrator

Software is very reliable and easy to use. Works fine even with slow internet connection.

System Project Manager

Wish LMI vetted these groups more to stop giving their image a bad name.

Service Desk Analyst

Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance.

IT Consultant

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Desktop tech

I used this software in its early inception and as it grew it just continued to get better.

Mobile Apllication Developer

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.

Website Manager

I'd go to say it's 100% one of the best remote support software money can buy.

Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.

Consultant senior en technologie de l'information

Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).

While most find these steps intuitive, some of my older clients find it difficult.

LogMeIn Rescue screenshot: Industry-leading security with advanced features like permission-based security and controls, PIN code validation and IP restrictions, data residency and storage customisation.

LogMeIn Rescue screenshot: Admin Center - manage everything from the one place, such as creating and assigning permissions, or creating and reviewing reports.

LogMeIn Rescue screenshot: Technician and admin management to securely manage your helpdesk - Create and assign administrators and technicians to specific groups, set up permissions at a granular level, and monitor techs in real time during a session.

LogMeIn Rescue screenshot: Mobile screen sharing so you can see exactly what they're seeing. Key mobile device diagnostics help you pinpoint the problem so you can guide the user through solutions.

LogMeIn Rescue screenshot: Brand customisation - personalise your customer support from your calling card and chat tool to the SDK and mobile support app experience.

Zoho Assist vs LogMeIn Rescue Comparison (2026)

Zoho Assist

LogMeIn Rescue

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives