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A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.3
/5
140
Starting from
149
Per month
Value for money contenders
Functionality
4.6
/5
140
Total features
66
10 categories
Functionality contenders
Overall Rating
4.7
/5
140
Positive reviews
5
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Anonymous Reviewer
JP
Jed P.
NR
Nathanial R.
JM
Jenna M.
AB
Aren B.
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Marissa L.
Overall rating contenders
Greg G.
Owner
Construction, 1-10 employees
Review source
Transcript
Greg: Hi, I'm Greg. I'm systems and network administrator for the home improvement industry. I'd give...
Raven P.
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for 6-12 months
Review source
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From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com
Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.
Bryan W.
Accounting, 51-200 employees
Used daily for 2+ years
Review source
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Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.
In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.
It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.
Jed P.
Used daily for 6-12 months
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Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.
Serhii M.
Information Technology and Services, 10,001+ employees
Used daily for 2+ years
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Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.
I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.
Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.
Eli P.
Information Technology and Services, 11-50 employees
Used monthly for 2+ years
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Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.
Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.
The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.
Q. What type of pricing plans does Rescue offer?
Rescue has the following pricing plans:
Starting from: $149.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Rescue?
Rescue has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Rescue support?
Rescue supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish
Q. Does Rescue support mobile devices?
Rescue supports the following devices:
Android, iPad, iPhone
Q. Does Rescue offer an API?
Yes, Rescue has an API available for use.
Q. What other apps does Rescue integrate with?
Rescue integrates with the following applications:
Salesforce Service Cloud, Freshservice, HappyFox Help Desk, Agiloft, Freshdesk, HappyFox Chat, ConnectWise Manage, ServiceNow, Autotask PSA, Zendesk
Q. What level of support does Rescue offer?
Rescue offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support