App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

LogMeIn Rescue Logo

LogMeIn Rescue

4.6
(158)

Write a review

Remote support for helpdesks, call centers and organizations

(18)

LogMeIn Rescue Pricing, Features, Reviews and Alternatives

LogMeIn Rescue FAQs

Q. What type of pricing plans does LogMeIn Rescue offer?

LogMeIn Rescue has the following pricing plans:
Starting from: $108.25/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of LogMeIn Rescue?

LogMeIn Rescue has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does LogMeIn Rescue support?

LogMeIn Rescue supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish


Q. Does LogMeIn Rescue support mobile devices?

LogMeIn Rescue supports the following devices:
Android, iPad, iPhone


Q. Does LogMeIn Rescue offer an API?

Yes, LogMeIn Rescue has an API available for use.


Q. What other apps does LogMeIn Rescue integrate with?

LogMeIn Rescue integrates with the following applications:
Salesforce Service Cloud, Freshservice, HappyFox Help Desk, Agiloft, Freshdesk, HappyFox Chat, ConnectWise PSA, ServiceNow, Autotask PSA, Zendesk Suite


Q. What level of support does LogMeIn Rescue offer?

LogMeIn Rescue offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

LogMeIn Rescue product overview

Price starts from

108.25

Per month

Flat Rate

What is LogMeIn Rescue?

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

Key benefits of using LogMeIn Rescue

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Webinars
Videos

Not sure about LogMeIn Rescue? Compare it with a popular alternative

Starting from

108.25

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

12

Per month

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

LogMeIn Rescue pricing information

Value for money

4.2

/5

158

Starting from

108.25

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LogMeIn Rescue features

Functionality

4.6

/5

158

Total features

64

11 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Collaboration Tools
Alerts/Escalation
Annotations

Functionality contenders

LogMeIn Rescue users reviews

Overall Rating

4.6

/5

158

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

106

47

4

1

0

Pros
There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
Cons
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
Wish LMI vetted these groups more to stop giving their image a bad name.
A lot of bugs that makes it difficult to control.

Overall rating contenders

Related categories