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LogMeIn Rescue
Remote support for helpdesks, call centers and organizations
(18)
LogMeIn Rescue Pricing, Features, Reviews and Alternatives
LogMeIn Rescue FAQs
Q. Who are the typical users of LogMeIn Rescue?
Q. What languages does LogMeIn Rescue support?
Q. Does LogMeIn Rescue support mobile devices?
Q. What other apps does LogMeIn Rescue integrate with?
LogMeIn Rescue product overview
What is LogMeIn Rescue?
A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.
Key benefits of using LogMeIn Rescue
Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.
Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.
Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.
Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.
Typical customers
Platforms supported
Support options
Training options
Not sure about LogMeIn Rescue? Compare it with a popular alternative
Starting from
108.25
Per month
Flat Rate
Starting from
15
/user
Per month
LogMeIn Rescue pricing information
Value for money
4.2
/5
158
Starting from
108.25
Per month
Flat Rate
Pricing options
Value for money contenders
LogMeIn Rescue features
Functionality
4.6
/5
158
Total features
64
11 categories
Most valued features by users
Functionality contenders
LogMeIn Rescue users reviews
Overall Rating
4.6
/5
158
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.71/10
106
47
4
1
0
Overall rating contenders
Greg P.
Systems and Network Administrator
Construction, 11-50 employees
Review source
Transcript
Greg: Hi, I'm Greg. I'm systems and network administrator for the home improvement industry. I'd give...
Shadab S.
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for 2+ years
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I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.
It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.
Easy to install on clients devices and techs console is easy to be used as desktop app or Web access. The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature. When waiting session is there, there is sound alert, blinks which is great. It reboots and reconnect automatically and can reboot in safe mode as well. Save notes to session and save previous chat history.
There is nothing to dislike about this product but with great and awesome features it is just expensive solution compared to others.
Verified reviewer
Computer Software, 51-200 employees
Used monthly for 1-2 years
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LogMeIn was very stable when we used it. When requesting a code it worked every time without fail. Connections held strong and were rarely dropped.
We stopped using this as our main point of screen- sharing. About a year ago. We still use them as a back up, but there are better cheaper products on the market. We switched to a product where all users had accounts and transferring via a link was simple. They really need to do some updates, the interface looks old and clunky
Verified reviewer
Used daily for 2+ years
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We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.
I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.
When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.
Adam C.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
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I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.
I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.
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