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LogMeIn Rescue Logo

Remote support for helpdesks, call centers and organizations

Last updated: October 2024

LogMeIn Rescue - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is LogMeIn Rescue?

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

LogMeIn Rescue by GoTo gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience.

Benefits of using LogMeIn Rescue

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.

Starting from

108.25

Per month

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LogMeIn Rescue's key features

Most critical features, based on insights from LogMeIn Rescue users:

Remote Access/Control
Screen Sharing
File Sharing
Unattended Access
Real-Time Chat
Access Controls/Permissions

Features

4.6

/5

161

Ease of use

4.6

/5

161

All LogMeIn Rescue features

Meeting Management
Mobile Screen Sharing
Interaction Tracking
Remote Support
File Transfer
Employee Activity Monitoring
Screen Mirroring
Desktop/Browser Sharing
Self Service Portal
Collaboration Tools
Chat/Messaging
Annotations
Presenter Control Management
Task Management
Targeted/Locked Screen Sharing
Session Transfer
Real Time Screen Sharing
Diagnostic Tools
Multi-Channel Communication
Live Chat
Screen Capture
Automated Routing
Problem Management
Video Chat
Customizable Branding
Session Recording
Video Conferencing
Reporting/Analytics
Real-time Consumer-facing Chat
Queue Management
Release Management
Screen Recording
Softphone
Surveys & Feedback
Third-Party Integrations
Time Zone Tracking
Video Support
Activity Dashboard
Alerts/Escalation
API
Asset Tracking
Availability Management
Blended Call Center
Call Logging
Call Recording
Campaign Management
Change Management
Computer Telephony Integration
Configuration Management
Contract/License Management
Electronic Signature
Email Management
Inbound Call Center
Incident Management
IVR
Multi-Participant Screen Sharing
Predictive Dialer
Project Management

LogMeIn Rescue awards

LogMeIn Rescue alternatives

LogMeIn Rescue logo
4.6
(161)

Starting from

108.25

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zoho Desk logo
4.5
(2.1K)
visit website

Starting from

14

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
SysAid logo
4.5
(477)
visit website

Starting from

79

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
N-sight logo
4.3
(75)
visit website

Starting from

99

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

LogMeIn Rescue pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range

Value for money

4.2

/5

161

Starting from

108.25

Per month

Flat Rate

LogMeIn Rescue support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Webinars
Videos

LogMeIn Rescue reviews

Overall rating

4.6

/5

161

Positive reviews

97

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.69/10
Rating distribution

5

4

3

2

1

108

48

4

1

0

Pros
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
Logmein is great and my users are very comfortable with this software.
Cons
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
Wish LMI vetted these groups more to stop giving their image a bad name.
A lot of bugs that makes it difficult to control.

LogMeIn Rescue FAQs

Q. What type of pricing plans does LogMeIn Rescue offer?

LogMeIn Rescue has the following pricing plans:
Starting from: $108.25/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of LogMeIn Rescue?

LogMeIn Rescue has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does LogMeIn Rescue support?

LogMeIn Rescue supports the following languages:
Japanese, Portuguese, Dutch, Italian, Korean, Chinese (Simplified), English, Hungarian, Spanish, French, German


Q. Does LogMeIn Rescue support mobile devices?

LogMeIn Rescue supports the following devices:
Android, iPad, iPhone


Q. Does LogMeIn Rescue offer an API?

Yes, LogMeIn Rescue has an API available for use.


Q. What other apps does LogMeIn Rescue integrate with?

LogMeIn Rescue integrates with the following applications:
Salesforce Service Cloud, Freshservice, HappyFox Help Desk, Agiloft, Freshdesk, HappyFox Chat, ConnectWise PSA, ServiceNow, Autotask PSA, Zendesk Suite


Q. What level of support does LogMeIn Rescue offer?

LogMeIn Rescue offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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