LogMeIn Rescue Pricing, Features, Reviews & Comparison of Alternatives

LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

4.63/5 (117 reviews)

LogMeIn Rescue overview

What is LogMeIn Rescue?

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

Rescue gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. LogMeIn Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience.
www.logmeinrescue.com

Pricing

Starting from
$149/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 6 other markets, Europe, Germany, India, Japan, Latin America, United Kingdom

Supported languages

English, Chinese (Simplified), Dutch, French, German and 6 other languages, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish
LogMeIn Rescue screenshotLogMeIn Rescue - What is LogMeIn Rescue?LogMeIn Rescue screenshotLogMeIn Rescue screenshot

LogMeIn Rescue reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.6
  4.6
  4.4
Sergey Morozov

Remote support at your finger tips

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

Pros
I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons
Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Bryan Walderman

LogMeIn Rescue - Essential Support Software

Used daily for 2+ years
Reviewed 2019-11-23
Review Source: Capterra

Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros
In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons
It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

LogMeIn Makes it Easy

Used monthly for 2+ years
Reviewed 2020-03-14
Review Source: Capterra

LogMeIn helped us take a big step forward with remote customer support. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. We love it because it saves us a lot of time on the road.

Pros
LogMeIn is probably the easiest remote support software I have ever used. Setup is quick and easy for both, the client in need of support and the support tech. Connections are solid and trouble-free, giving us the opportunity to provide support without tedious and annoying interruptions from glitches. And the fact that it works across multiple platforms is a bonus. Highly recommend this software!

Cons
We really found nothing that we would consider a con. Everything about the software was easy, and it did exactly what it was intended to do, free of problems and frustration.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Nathanial Rhodes

Absolute necessity for our Tech Support office

Used daily for 2+ years
Reviewed 2020-01-14
Review Source: Capterra

Our Tech Support office has used LMI Rescue for around a decade, and it is one of the most valuable tools we rely on every single day.

Pros
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

Cons
I wish the limit was higher as to the number of active sessions a user can have at one time. If I need to connect to 30 different computers at a time, I cannot. I believe the max limit is currently 20.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jed Phillips

Good, could be better, and the support is lacking

Used daily for 6-12 months
Reviewed 2017-11-17
Review Source: Capterra

Pros
Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

Cons
The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

Rating breakdown

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Ease of use
Features
Customer support

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LogMeIn Rescue pricing

Starting from
$149/month
Pricing options
Free trial
Subscription
View Pricing Plans

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $149.00
Add support for Smartphone devices: $450.00

LogMeIn Rescue features

API
Auditing

Access Control (114 other apps)
Activity Dashboard (164 other apps)
Activity Tracking (90 other apps)
Alerts / Escalation (85 other apps)
Application Integration (76 other apps)
Automatic Notifications (133 other apps)
Collaboration Tools (86 other apps)
Compliance Management (81 other apps)
Data Import/Export (114 other apps)
Data Visualization (82 other apps)
Drag & Drop Interface (100 other apps)
Monitoring (218 other apps)
Real Time Data (89 other apps)
Real Time Monitoring (103 other apps)
Real Time Reporting (77 other apps)
Reporting & Statistics (122 other apps)
Third Party Integration (154 other apps)
Workflow Management (107 other apps)

Videos and tutorials

Additional information for LogMeIn Rescue

Key features of LogMeIn Rescue

  • Multi-Platform Remote Control
  • Web-based Technician Console
  • Remote Diagnostics
  • Multi-Session Handling
  • Technician Monitoring
  • External/Internal Technician Collaboration
  • Customer Surveys
  • Customization
  • Interactive Video Support
  • CRM Intergration
  • Ticketing System Intergration
  • Complex workflow management
View All Features

Benefits

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.