This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Rescue Logo
Rescue

Remote support for helpdesks, call centers and organizations

visit website

Rescue Pricing, Features, Reviews and Alternatives

Rescue product overview

Price starts from

149

Per month

What is Rescue?

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

Key benefits of using Rescue

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Webinars
Videos

Rescue pricing information

Value for money

4.3

/5

140

Starting from

149

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Rescue features

Functionality

4.6

/5

140

Total features

66

10 categories

Most valued features by users

API
Third Party Integrations
Reporting/Analytics
Activity Dashboard
Collaboration Tools
Alerts / Escalation
Real Time Screen Sharing
Campaign Management

Functionality contenders

Rescue users reviews

Overall Rating

4.7

/5

140

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.84/10
Rating distribution

5

4

3

2

1

95

42

3

0

0

Pros
It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

NR

Nathanial R.

Cons
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.

JM

Jenna M.

Wish LMI vetted these groups more to stop giving their image a bad name.

AB

Aren B.

A lot of bugs that makes it difficult to control.

ML

Marissa L.

Overall rating contenders

Overall Rating

LogMeIn Baby

Reviewed 4 months ago

Transcript

Greg: Hi, I'm Greg. I'm systems and network administrator for the home improvement industry. I'd give...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Logmein Rescue Review

Reviewed 2 months ago
Pros

From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

Cons

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LogMeIn Rescue - Essential Support Software

Reviewed 2 years ago

Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Good, could be better, and the support is lacking

Reviewed 5 years ago
Pros

Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

Cons

The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LogMeIn Rescue - one of the simplest and greatest remote session product

Reviewed 4 months ago

Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.

Pros

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

Cons

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great Product, But a Bit oo Expensive

Reviewed 3 years ago

Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pros

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Rescue FAQs and common questions

Q. What type of pricing plans does Rescue offer?

Rescue has the following pricing plans:
Starting from: $149.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Rescue?

Rescue has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Rescue support?

Rescue supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish


Q. Does Rescue support mobile devices?

Rescue supports the following devices:
Android, iPad, iPhone


Q. Does Rescue offer an API?

Yes, Rescue has an API available for use.


Q. What other apps does Rescue integrate with?

Rescue integrates with the following applications:
Salesforce Service Cloud, Freshservice, HappyFox Help Desk, Agiloft, Freshdesk, HappyFox Chat, ConnectWise Manage, ServiceNow, Autotask PSA, Zendesk


Q. What level of support does Rescue offer?

Rescue offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

Common Rescue comparisons

Rescue logo
Salesforce Service Cloud logo
RescuevsSalesforce Service Cloud
Rescue logo
NICE CXone logo
RescuevsNICE CXone
Rescue logo
Freshdesk logo
RescuevsFreshdesk

Related categories