App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

LogMeIn Rescue Logo

LogMeIn Rescue

4.6
(158)

Write a review

Remote support for helpdesks, call centers and organizations

(18)

LogMeIn Rescue Pricing, Features, Reviews and Alternatives

LogMeIn Rescue FAQs

Q. What type of pricing plans does LogMeIn Rescue offer?

LogMeIn Rescue has the following pricing plans:
Starting from: $108.25/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

See free alternatives

Q. Who are the typical users of LogMeIn Rescue?

LogMeIn Rescue has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

See alternatives

Q. What languages does LogMeIn Rescue support?

LogMeIn Rescue supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Portuguese, Spanish

See alternatives

Q. Does LogMeIn Rescue support mobile devices?

LogMeIn Rescue supports the following devices:
Android, iPad, iPhone

See alternatives

Q. Does LogMeIn Rescue offer an API?

Yes, LogMeIn Rescue has an API available for use.

See alternatives

Q. What other apps does LogMeIn Rescue integrate with?

LogMeIn Rescue integrates with the following applications:
Salesforce Service Cloud, Freshservice, HappyFox Help Desk, Agiloft, Freshdesk, HappyFox Chat, ConnectWise PSA, ServiceNow, Autotask PSA, Zendesk Suite

See alternatives

Q. What level of support does LogMeIn Rescue offer?

LogMeIn Rescue offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

See alternatives

LogMeIn Rescue product overview

Price starts from

108.25

Per month

Flat Rate

What is LogMeIn Rescue?

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

Key benefits of using LogMeIn Rescue

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Webinars
Videos

Not sure about LogMeIn Rescue? Compare it with a popular alternative

Starting from

108.25

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

15

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

LogMeIn Rescue pricing information

Value for money

4.2

/5

158

Starting from

108.25

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LogMeIn Rescue features

Functionality

4.6

/5

158

Total features

64

11 categories

Most valued features by users

API
Third Party Integrations
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Collaboration Tools
Alerts/Escalation
Annotations

Functionality contenders

LogMeIn Rescue users reviews

Overall Rating

4.6

/5

158

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

106

47

4

1

0

Pros
There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.
Cons
The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
Wish LMI vetted these groups more to stop giving their image a bad name.
A lot of bugs that makes it difficult to control.

Overall rating contenders

AvatarImg
AvatarImg

Greg P.

Systems and Network Administrator

Construction, 11-50 employees

Review source

Overall Rating

LogMeIn Baby

Reviewed 2 years ago

Transcript

Greg: Hi, I'm Greg. I'm systems and network administrator for the home improvement industry. I'd give...

SS
AvatarImg

Shadab S.

Logistics and Supply Chain, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Boon for tech support people!

Reviewed 5 years ago
Pros

I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.

Cons

It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Best, powerfull remote software

Reviewed a year ago

If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.

Pros

Easy to install on clients devices and techs console is easy to be used as desktop app or Web access. The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature. When waiting session is there, there is sound alert, blinks which is great. It reboots and reconnect automatically and can reboot in safe mode as well. Save notes to session and save previous chat history.

Cons

There is nothing to dislike about this product but with great and awesome features it is just expensive solution compared to others.

AR
AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Needs Inovation

Reviewed 5 years ago
Pros

LogMeIn was very stable when we used it. When requesting a code it worked every time without fail. Connections held strong and were rarely dropped.

Cons

We stopped using this as our main point of screen- sharing. About a year ago. We still use them as a back up, but there are better cheaper products on the market. We switched to a product where all users had accounts and transferring via a link was simple. They really need to do some updates, the interface looks old and clunky

AR
AvatarImg

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Simple direct tool for clients to connect with.

Reviewed 5 years ago

We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.

Pros

I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

Cons

When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

AvatarImg
AvatarImg

Adam C.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great remote connection tool

Reviewed 5 years ago
Pros

I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.

Cons

I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.

Common LogMeIn Rescue comparisons

LogMeIn Rescue logo
ConnectWise ScreenConnect logo
LogMeIn RescuevsConnectWise ScreenConnect
LogMeIn Rescue logo
Zoho Assist logo
LogMeIn RescuevsZoho Assist
LogMeIn Rescue logo
ISL Light logo
LogMeIn RescuevsISL Light
LogMeIn Rescue logo
Kaseya VSA logo
LogMeIn RescuevsKaseya VSA
LogMeIn Rescue logo
Splashtop logo
LogMeIn RescuevsSplashtop
LogMeIn Rescue logo
Getscreen.me logo
LogMeIn RescuevsGetscreen.me

Related categories