LogMeIn Rescue Pricing, Features, Reviews & Alternatives

LogMeIn Rescue

Remote support for helpdesks, call centers and organizations

4.64/5 (125 reviews)

LogMeIn Rescue overview

What is LogMeIn Rescue?

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use.

Rescue gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. LogMeIn Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience.

Pricing

Starting from
$149/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Japanese, Portuguese, Dutch, Italian and 6 other languages, Korean, Chinese (Simplified), Hungarian, Spanish, French, German
LogMeIn Rescue screenshot: LogMeIn Rescue customer desktopLogMeIn Rescue - What is LogMeIn Rescue?LogMeIn Rescue screenshot: LogMeIn Rescue customer system informationLogMeIn Rescue screenshot: LogMeIn Rescue device view

LogMeIn Rescue user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.6
  4.6
  4.4
Sergey M.

Remote support at your finger tips

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

Pros
I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons
Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Bryan W.

LogMeIn Rescue - Essential Support Software

Used daily for 2+ years
Reviewed 2019-11-23
Review Source: Capterra

Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros
In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons
It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jed P.

Good, could be better, and the support is lacking

Used daily for 6-12 months
Reviewed 2017-11-17
Review Source: Capterra

Pros
Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

Cons
The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jimmy W.

Decent ad-hoc remote support software

Used daily for 2+ years
Reviewed 2021-01-12
Review Source: Capterra

Good solid remote support product and the mobile phone element is very useful.

Pros
Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Cons
Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Eli P.

Great Product, But a Bit oo Expensive

Used monthly for 2+ years
Reviewed 2019-07-14
Review Source: Capterra

Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pros
Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons
The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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LogMeIn Rescue pricing

Starting from
$149/month
Pricing options
Subscription
Free trial
View Pricing Plans

LogMeIn Rescue Yearly: $1,299.00
LogMeIn Rescue Monthly: $108.25
Add support for Smartphone devices: $450.00

LogMeIn Rescue features

API
Alerts / Escalation
Audit Management
Collaboration Tools
Reporting/Analytics
Third Party Integrations

Access Controls/Permissions (401 other apps)
Activity Dashboard (313 other apps)
Activity Tracking (172 other apps)
Alerts/Notifications (327 other apps)
Compliance Management (223 other apps)
Dashboard (232 other apps)
Data Import/Export (271 other apps)
Data Visualization (214 other apps)
Drag & Drop (180 other apps)
Monitoring (322 other apps)
Real Time Monitoring (221 other apps)
Reporting & Statistics (280 other apps)
Search/Filter (261 other apps)
Workflow Management (211 other apps)

Videos and tutorials

Additional information for LogMeIn Rescue

Key features of LogMeIn Rescue

  • CRM Intergration
  • Complex workflow management
  • Customer Surveys
  • Customization
  • External/Internal Technician Collaboration
  • Interactive Video Support
  • Multi-Platform Remote Control
  • Multi-Session Handling
  • Remote Diagnostics
  • Technician Monitoring
  • Ticketing System Intergration
  • Web-based Technician Console
View All Features

Benefits

Multi-Platform Remote Support - Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use - Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable - Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure - Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality.

Reliable - Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.