Zoho Desk vs Comm100 Live Chat Comparison

Zendesk Suite

Freshdesk

LiveChat

tawk.to

HubSpot Service Hub

Conversational Cloud

the ability to offer live chat to our clients

The software is great and gives us everything we need other than support

Zoho desk review

Good product for internal communication

Help Me to Handle Team and Csutomer Ticket

Great Help Desk system!

I love that live chat, emails, phone calls and voicemail is all in one system.

Covers Everything, Cost is Very Reasonable, Support is Great

Zoho desk for every business 

Zoho Desk delivers attributes that are quality, and well captured to offer customer help desk procedures

Expansive Knowledge Sharing Approach

One of the best help desk software 

Probably the best customer service help desk

It helped us reach our customers from single platform.

I had very great experience with Zoho Desk.

Great!

Integration between support and sales functions

Still testing, but overall so far so good.

Very impressed with Zoho Desk's capabilities. Definitely on the top of list for customer support. 

Great product, easy to use.

A must have tool for customer support

Okay for what it is 

Desk for serve 

One of the best help desks Softwares in the market

It enabled us to quickly embed a specialist help desk and knowledge management tool within our software.

Zoho Desk enabled us to embed a fully fledged help desk in a short timeframe.

Zoho Desk

it made my infrastructure a lot lighter than it was more secure too and i dont need a developer to do things for me in my portal so less work for the developers

really beutaiful application easy to learn  how to do things 

i would say more live chat interaction helped to know the features but once you get the hang of it, work becomes easier, more satisfied clients

zoho desk applicability

Best Value - Truly Free Software

Excellent way to manage support tickets

Compare Zoho Desk and Comm100 Live Chat based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

@mentions

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Assignment Management

Audit Trail

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Billing & Invoicing

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Canned Responses

Case Management

Catalog Management

Chat/Messaging

Chatbot

Churn Management

Client Portal

Collaboration Tools

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Event Triggered Actions

Feedback Management

File Sharing

For Insurance Industry

Forms Management

Full Text Search

Gamification

Help Desk Management

Inbound Call Center

Inbox Management

Interaction Tracking

Interactive Content

Issue Management

Issue Scheduling

Issue Tracking

Knowledge Base Management

Knowledge Management

Lead Management

Live Chat

Macros/Templated Responses

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple User Accounts

Negative Feedback Management

Offline Form

On-Demand Communications

Onboarding

Online Forums

Outbound Call Center

Performance Management

Performance Metrics

Android

Web-based

Windows

iPad

iPhone

Business Manager

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Manager

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

Customer Service Representative

You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.

Director of Marketing

I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.

Infraestructure Engineer

It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.

Technical Support Manager

Integration with a lot of helpful apps to fulfill your task in a better way ex.

IT Manager

It easy to use and user friendly. Remote access tool is very good.

Fantastic and easy experice, fast to set up and customize.

Assistant Manager

We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.

Sr Director Data and Systems

Great - and their customer service is great as well.

Solicitor & Director 

The Zoho support is excellent and they always solve the issues you are trying to tackle.

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

IT manager

Too many useful tool and easy to use friendly interface.

Founder/CEO

Cost and ease of getting set up. Support personnel always helpful.

President/CEO

The user interface can be a bit confusing if you are an entry level user.

Cloud Admin

Lack of customization options in the lower subscription tiers.

Good Integration with Sprint and allows tickets to integrate.

Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.

Zoho Desk screenshot: Instant Messaging

Zoho Desk screenshot: Personalization

Zoho Desk screenshot: Guided Conversations

Zoho Desk screenshot: Accessibility Controls

Zoho Desk screenshot: ZIA - AI Assistance of Zoho Desk

Zoho Desk screenshot: Blueprint Automation

Zoho Desk screenshot: Help Center Customization

Zoho Desk screenshot: Sentimental Analysis

Zoho Desk screenshot: Customers of Zoho Desk

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Over 6,500 companies use Comm100 to provide the world’s most personalized live chat experience.

Commenting/Notes

Electronic Signature

Employee Activity Monitoring

Comm100 Live Chat

Zoho Desk vs Comm100 Live Chat Comparison

Zoho Desk

Comm100 Live Chat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives