Zoho Desk vs Zoho Mail

Microsoft 365

Google Workspace

Zendesk Suite

Freshdesk

HubSpot Service Hub

Proton Mail

Compare Zoho Desk and Zoho Mail based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

@mentions

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Assignment Management

Audit Trail

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Billing & Invoicing

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Canned Responses

Case Management

Catalog Management

Chat/Messaging

Chatbot

Churn Management

Client Portal

Collaboration Tools

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Event Triggered Actions

Feedback Management

File Sharing

For Insurance Industry

Forms Management

Full Text Search

Gamification

Help Desk Management

Inbound Call Center

Inbox Management

Interaction Tracking

Interactive Content

Issue Management

Issue Scheduling

Issue Tracking

Knowledge Base Management

Knowledge Management

Lead Management

Live Chat

Macros/Templated Responses

Manual Dialer

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple User Accounts

Negative Feedback Management

Offline Form

Zoho Desk

Android

Web-based

Windows

iPad

iPhone

Business Manager

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Manager

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

Customer Service Representative

You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.

Director of Marketing

I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.

Infraestructure Engineer

It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.

Technical Support Manager

Integration with a lot of helpful apps to fulfill your task in a better way ex.

IT Manager

It easy to use and user friendly. Remote access tool is very good.

Fantastic and easy experice, fast to set up and customize.

Assistant Manager

We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.

Sr Director Data and Systems

Great - and their customer service is great as well.

Solicitor & Director 

The Zoho support is excellent and they always solve the issues you are trying to tackle.

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

IT manager

Too many useful tool and easy to use friendly interface.

Founder/CEO

Cost and ease of getting set up. Support personnel always helpful.

President/CEO

The user interface can be a bit confusing if you are an entry level user.

Cloud Admin

Lack of customization options in the lower subscription tiers.

Good Integration with Sprint and allows tickets to integrate.

Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.

Zoho Desk screenshot: Instant Messaging

Zoho Desk screenshot: Personalization

Zoho Desk screenshot: Guided Conversations

Zoho Desk screenshot: Accessibility Controls

Zoho Desk screenshot: ZIA - AI Assistance of Zoho Desk

Zoho Desk screenshot: Blueprint Automation

Zoho Desk screenshot: Help Center Customization

Zoho Desk screenshot: Sentimental Analysis

Zoho Desk screenshot: Customers of Zoho Desk

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Skype, OneDrive, Exchange Online, and more

ProtonMail is a web-based email management platform that helps businesses securely transmit encrypted emails between users both inside and outside of the organisation.

Zoho Mail, a business-oriented and privacy-guaranteed email service, is your single email solution. Zoho Mail also comes bundled with modern collaborative tools and a suite of apps to meet your business needs. Migrate now and get your unique email address with Zoho Mail.


Archiving & Retention

Authentication

Contact Management

Data Recovery

Email Marketing

Email Monitoring

Encryption

Response Management

Routing

Search

Shared Inboxes

Signature Management

Spam Blocker

Tagging

Whitelisting/Blacklisting

Zoho Mail

Network Engineer

Its great application you can create your company dedicated email accounts, and assign to your company team. Its very good option I like it most.

Web Developer

All of my clients are really happy with Zoho as they never faced any difficulty due to Zoho's user friendly user interface. I really appreciate Zoho for providing such wonderful service.

Talent Acquisition Executive

There are no detailed manual to the problem that I face, and only after seeking support from the customer service the problem is fixed.

Review about Zoho

Zoho is an amazing and super complete email platform, it has a series of useful features and tools for those who work with emails, especially companies.

Product Lead

Communicating with my team has been pretty seamless. It's pretty easy to understand, good UX and great customer support.

IT Coordinator

I love this app so much and the best part is easy configuration and integration with other apps like slack and dropbox.

Owner

The limited versions are quite limited. Also, terrible spam filtering (filters known contacts in spam occasionally and not always catching obvious spam).

Excellent tool totally free, with excellent performance and accessible in any browser.

Project manager 

I absolutely love using this email for my business. It was extremely easy to integrate and was extremely user friendly and easy to integrate with our employees google accounts.

manager

You can use your domain to create emails. The price is very competitive and you have some good free features.

Zoho Desk vs Zoho Mail Comparison (2026)

Zoho Desk vs Zoho Mail Comparison (2026)

Zoho Desk

Zoho Mail

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives