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Customer Journey Mapping Tools Software
Last updated: April 2026
41 software options
Sponsored
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Real-time full GDPR compliant deals & revenue increase app.
Read more about Twik
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online tool for mapping customer journey and experience
Read more about CXDeployer
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Capture your customers at consideration.
Read more about MFour Studio
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Stop Guessing About Your Digital Experience
Read more about LogRocket
5
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer and employee experience platform
Read more about Delighted
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-Driven Activation & Attribution for B2B Marketing
Read more about Dreamdata
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Get cross-channel insightful marketing reports
Read more about EasyInsights
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
#1 Digital Experience Analytics Leader for Enterprise Brands
Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more.
Read more about Contentsquare
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
See what your users want—with Clarity
Instant heatmaps: See at a glance which areas on your page drive the most engagement.
Session recordings: Watch how people use your site.
Insights: Learn what's working and what isn't.
Read more about Microsoft Clarity
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create customer journey maps, personas & impact maps online
Read more about UXPressia
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer journey mapping tools
Read more about journy.io
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one conversion optimization suite for website owners
Read more about Lucky Orange
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Take back control with Matomo
Matomo is the trusted analytics solution for over 1.5 million websites globally.
Read more about Matomo
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Qualitative analytics for websites and mobile apps
Read more about Smartlook
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer data hub
Read more about Segment
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management (CXM) platform
Read more about XM for Customer Experience
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience insights for any business selling online
Read more about Hotjar
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Accelerate Digital Adoption
Read more about Whatfix
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement and survey platform
Read more about Merren
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Send better surveys. Collect better feedback.
Read more about GetFeedback
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Every data point has a story to tell
Read more about Fullstory
5
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Website & app traffic data analysis
Read more about Similarweb
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Product usage & behavior data capture
Read more about Pendo
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based Feedback Management Solution
Read more about XEBO.ai
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one solution for creating great digital experiences.
Read more about Heap