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UXPressia

Create customer journey maps, personas & impact maps online

Table of Contents

UXPressia - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

UXPressia overview

What is UXPressia?

UXPressia is an easy-to-use online tool for creating customer journey maps, personas, and impact maps. The user-friendly interface provides enhanced visualization capabilities to deliver exceptional customer experience. With UXPressia's customer experience mapping software, users can capture their customers' journey in detail, including goals, expectations, processes, emotional graphs, quotes, problems, ideas, images, documents, and videos.

The platform allows users to collaborate with teammates, stakeholders, or clients to map customer journeys together. Once completed, users can export the customer experience maps into high-resolution PDFs, PNGs, CSV, and PPTX files for easy printing.

With UXPressia's personas online tool, users can create personas to better understand and visualize their target audience, including details such as persona name, photo, backstory, browser/device usage, skills, goals, frustrations, etc. The layout can be customized by dragging and dropping sections to fit specific needs.

Finally, UXPressia's impact map online tool helps businesses plan products and store ideas, map out clear ways toward business goals, and plan future releases to see their impact.

Try the platform for free or request a demo to learn more.

Starting price

36per user /
per month

Alternatives

with better value for money

Pros & Cons

Journey Mapping

Customer Improvement

Team Collaboration

User Management

Templates

Card Resizing

UXPressia’s user interface

Ease of use rating:

4.8

(80)

UXPressia pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(14)

5(65)

What do users say about UXPressia?

This works really well. If your goal is to make more 'light' journey maps that give a quick overview of the journey then there might be more suitable alternatives.

Select to learn more

Who uses UXPressia?

Based on 80 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management

Human Resources

E-Learning

Non-Profit Organization Management

Others

Use cases

Customer Journey Mapping Tools

Customer Experience

User Experience (UX)

Personalization

UXPressia's key features

Most critical features, based on insights from UXPressia users:

Customer experience management

5.0

(1)

Collaboration tools

4.2

(5)

Customer segmentation

3.8

(4)

Customer profiles

5.0

(1)

Data import/export

(0)

All UXPressia features

Features rating:

4.6

(80)

Action management

(0)

Brainstorming

4.5

(2)

Collaboration tools

4.2

(5)

Commenting/Notes

5.0

(1)

Customer experience management

5.0

(1)

Customer journey mapping

4.7

(3)

Customer profiles

5.0

(1)

Customer segmentation

3.8

(4)

Customer touchpoints

(0)

Customizable branding

4.0

(1)

Customizable templates

4.8

(4)

Dashboard

(0)

Data import/export

(0)

Data visualization

4.8

(5)

Drag & drop

5.0

(3)

Experience Management

(0)

Feedback management

(0)

For websites

4.7

(3)

Map creation

(0)

Map sharing

5.0

(1)

Multi-Channel data collection

(0)

Personalization

4.0

(1)

Real-Time data

5.0

(1)

Real-Time notifications

(0)

Single sign on

(0)

Tagging

(0)

Third-Party integrations

(0)

User journeys

5.0

(1)

User research analysis

5.0

(1)

Visual analytics

4.5

(2)

UXPressia alternatives

UXPressia

4.8

(80)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.8

Miro

4.7

(1.6K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.4

Customer Support

4.3

Hotjar

4.6

(539)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.5

Lucky Orange

4.7

(260)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

UXPressia pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

Up to 15 tags
3 customer journey maps, 3 personas, and 3 impact maps

BUSINESS PLAN

/user

Per month

Features included:

Team library to store and reuse assets like touchpoints, journey stages, channels, etc.
Design View to create a hierarchy of your initiatives and journeys;
Branding
Export to PPTX
Integrations with third-party platforms: Google Analytics Google Sheets Mixpanel Slack Jira Azure DevOps
Free access to UXPressia Academy;
Premium Support

Pro

/user

Per month

Features included:

Unlimited tags
Unlimited customer journey maps, personas, and impact maps
Unlimited chunks
Unlimited email sharing
Direct link sharing
Export to vector-based PDF, CSV
Presentation mode
Real-time data integrations via embed code

Enterprise

No pricing info

Contact vendor for more details

User opinions about UXPressia price and value

Value for money rating:

4.6

(80)

To see what individual users think of UXPressia's price and value, check out the review snippets below.

“Thrilled to integrate @uxpressia into our courses.”

Gregg R.

Founder

“However the intuitive nature of UXPressia, its adaptability and the availability of so many customizable templates and video guides ensure students can quickly get up to speed, with limited direction from me.”

Andrew C.

Lecturer

UXPressia integrations (1)

Integrations rated by users

We looked at 80 user reviews to identify which products are mentioned as UXPressia integrations and how users feel about them.

Mailchimp

Integration rating: 5.0 (1)

“MailChimp provides non-profit subscriptions which help our organization to keep the operational overhead low, allowing us to focus our finances on program support.”

Jody P.

Social Media and Newsletter Coordinator