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Customer Service
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Top Rated Customer Service Software with Slack - Page 5

Last updated: May 2026

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117 software options

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Sprinklr

4.3

(91)

5

43

4

34

3

11

2

1

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Social media management, analytics & strategy planning.

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered

Salesforce Sales Cloud

4.4

(18.7K)

5

10.3K

4

6.4K

3

1.5K

2

264

1

166

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered

Trengo

4.1

(26)

5

12

4

8

3

3

2

2

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Automate repetitive work to unleash meaningful conversations

Because customer Delight. Always. Wins.

Read more about Trengo

Users also considered

Vivantio

4.3

(178)

5

83

4

68

3

24

2

3

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Flexible Software. Focused Service.

Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.

Read more about Vivantio

Users also considered

SuperOffice CRM

4.2

(132)

5

47

4

71

3

8

2

6

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

European CRM for SMB sales, marketing & service teams.

SuperOffice is an award winning customer service platform that helps support teams manage incoming requests via email, social media and live chat

Read more about SuperOffice CRM

Users also considered

ClickDesk

3.4

(21)

5

6

4

7

3

2

2

1

1

5

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Live chat for customer support

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

Read more about ClickDesk

Users also considered

Freshchat

4.1

(120)

5

55

4

40

3

16

2

4

1

5

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Live Chat software for modern messaging

Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

Read more about Freshchat

Users also considered

Kayako

4.0

(176)

5

68

4

68

3

25

2

5

1

10

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled unified customer service platform

Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships.

Read more about Kayako

Users also considered

JustCall

4.1

(224)

5

109

4

70

3

20

2

12

1

13

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-Powered Business Communication for Sales & Support Teams

AI Voice Agents, IVR, smart routing, and live monitoring — everything your support team needs. Free 14-day trial.

Read more about JustCall

Users also considered

Act!

3.9

(909)

5

397

4

253

3

119

2

67

1

73

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

More than CRM - Your total relationship solution.

Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.

Read more about Act!

Users also considered

SugarCRM

3.8

(413)

5

121

4

145

3

109

2

31

1

7

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based customer relationship management (CRM) platform

Streamline customer service and provide a differentiated, positive experience at every touch point
Engage customers on their terms, empower employees, create better customer experiences, retain customers, and drive growth with Sugar Serve.

Read more about SugarCRM

Users also considered

Just AI Conversational Platform

(0)

From voice call agents and chatbots to virtual assistants

An end-to-end comprehensive AI platform to design, build, test, host, and deploy AI-powered bots of any complexity and level

Read more about Just AI Conversational Platform

Users also considered

Agent.ai

(0)

Artificial Intelligence Customer Service

Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot

Read more about Agent.ai

Users also considered

Cordless

(0)

Improve phone support for your customers and your agents

Modern telephony for customer support teams.

Ready to use in minutes.

Improve phone support for your customers and your agents.

Read more about Cordless

Users also considered

Cobbai

(0)

AI agents for customer service

Cobbai delivers conversational AI agents that automate support, improve customer satisfaction, and enhance service experiences.

Read more about Cobbai

Users also considered

Kundo

(0)

Customer service management system

Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

Read more about Kundo

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

Read more about ClearFeed

Users also considered

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