getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Service Software with Slack

Last updated: October 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

104 software options

Text logo

AI-powered support that turns every chat into revenue.

visit website
Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes.

Read more about Text

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

visit website
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
KnowledgeOwl logo

Knowledge base and documentation software

Knowledge base software with AI-powered search and customer-first design. Empowers teams and customers with instant answers. Granular access controls and analytics reduce call times, boost resolution rates, and create seamless support experiences.

Read more about KnowledgeOwl

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

Read more about LiveChat

Users also considered
Textline logo

Cloud-based plug-and-play text messaging software

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Read more about Textline

Users also considered
Gladly logo

Cloud-based customer service platform

Gladly is a modern customer service platform that powers fast, personal, AI-assisted support—no tickets, no silos, just seamless conversations.

Read more about Gladly

Users also considered
Playvox logo

WEM Software for customer service teams.

Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

Read more about Playvox

Users also considered
Chaport logo

Multi-channel live chat and chatbot software for business

Chaport is modern customer messaging software with multi-channel live chat, chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, and group chat capabilities. It has desktop apps for Mac, Windows, Web, and full-featured mobile apps for iOS, & Android.

Read more about Chaport

Users also considered
Hiver logo

The agentic omnichannel customer service platform.

Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.

Read more about Hiver

Users also considered
Supportbench logo

The Only AI Customer Support Platform

Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

Read more about Lime Connect

Users also considered
Smith.ai logo

Smith.ai: A superior 24/7 customer engagement solution.

AI Receptionist and North America-based human receptionists respond 24/7 to inquiries. We capture & convert leads, and assist clients. We offer the superior experience of an in-house receptionist, backed by powerful AI to achieve accuracy and efficiency without losing the human touch.

Read more about Smith.ai

Users also considered
Avochato logo

SMS texting and live chat for sales, support & ops teams

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

Users also considered
Re:amaze logo

Support, engage, and convert customers on a single platform.

Re:amaze is a web based help desk platform that enables businesses to communicate with customers at scale. Multi-channel support for all conversational channels like chat, email, social media, and mobile, helps entire teams stay in sync with customers in a shared team inbox so nothing goes missing.

Read more about Re:amaze

Users also considered
Bettermode logo

All-in-one community platform for branded communities

Bettermode is a modern and cloud-based community platform designed to connect and empower your customers so they can help each other. Enable your customers to find solutions to their issues, promote self-service, offer content library, collect feedback, and drive customer success.

Read more about Bettermode

Users also considered
ProProfs Chat logo

AI resolves. Humans close.

ProProfs Chat is the easiest live chat and AI customer service agent for instant, automated support. It is built for marketing, sales, and support teams across industries that want an easy live chat and AI customer service agent for instant, automated support, and stronger engagement.

Read more about ProProfs Chat

Users also considered
TeamSupport Messaging & Live Chat logo

Engage in impactful conversations

Mesaaging & Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations.

Read more about TeamSupport Messaging & Live Chat

Users also considered
Help Scout logo

Cloud-based customer support platform

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.

Read more about Help Scout

Users also considered
Gorgias logo

The Conversational AI platform for Ecommerce

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

Read more about Gorgias

Users also considered
Pipefy logo

Cloud-based no-code workflow automation for enterprises

Centralize and connect the whole customer journey in one place and improve satisfaction with a customer-centric CS operation with Pipefy.

Read more about Pipefy

Users also considered
Cayzu logo

Cloud Based Ticket Management & Help Desk Software

Stand out from the crowd by providing easier to use, customizable self service to your customers! Cayzu offers a complete help desk and knowledge base built into one.

Read more about Cayzu

Users also considered
InvGate Service Management logo

Web-based IT service desk software

Use InvGate to manage, automate & assess your IT service support with ticket management, workflow automation, self-service, gamification, analytics and more.

Read more about InvGate Service Management

Users also considered
Kustomer logo

Modern Customer Service Software For Customer-First Brands

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Read more about Kustomer

Users also considered
Unless logo

The AI Customer Agent for regulated Europe

Unless is the AI Customer Agent for regulated European businesses. One agent runs the entire customer journey, acquisition, retention, expansion, and support, on EU-hosted models with a per-decision audit trail built in.

Read more about Unless

Users also considered