Lookback Reviews - Pros & Cons, Ratings & more

Survicate

Lucky Orange

XM for Strategy & Research

UserTesting

Lookback is a UX research platform designed to help businesses engage with participants via screen sharing and interviews across multiple devices. Using a centralized dashboard, supervisors can create highlights for team members to gain insights into usability trends, habits, and more.

Lookback

Android

Web-based

iPad

iPhone

Product Designer/Researcher

I've lost so much time and resources to this service. There's absolutely no excuse for the amount of technical errors I encounter using this service every.

User Researcher

Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it.

Digital Design Manager

The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too.

Lookback have serious problems with charging wrong values.

Adjunct Lecturer

It is very useful to research how users use different applications. I liked is very much that I had a possibility to saw their face too.

UX Designer

Awesome tool for user tests with facilitating additional features like live stream, chat and video editing.

Director of UX & Design

Lookback then wanted to charge me USD 1,000 just to get those two recordings. Terrible customer experience for a company used by customer experience researchers.

Manager

This application is great for doing remote user tests. It allows you to perform self and moderated tests remotely which saves tons of money.

The service encounters errors EVERY TIME I conduct a session with a user.

UX Researcher

It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices.

OBS Studio

- Having notes and videos together in one place! 
- The ability to quickly find a video snippet to share based on the timestamped notes. 

Love the features BUT have to use work arounds

This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it. 

First day using Lookback for research - total game changer!

It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices

Awesome when it works, but it often doesn't

Overall, a decent option with good options for collaboration, note-taking, time-stamping, and more. If the user-side experience (for participants) is improved, it'll be even better.

Good tool for moderated Usability Testing

Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers. 

Really helps conduct collaborative research

A great recording application, but not a reporting tool

It works, but after that I had problems a lot to solve with wrong charges.

Lookback have serious problems with charging wrong values 

Comparable and cheaper than User testing.com

I loved it very much, i also used as a reference in my scientific publications about UX testing. Now I feel that I don't have patience anymore to clarify how to use Lookback :(

 I don't have patience anymore to clarify how to use Lookback :(

Terrible, will cancel as soon as the subscription is up. 
We did a trial and went with a paid account but my colleague shared the wrong account with me, which was a trial. My colleague then upgraded a different account so when I went back to try find the recordings I couldn't. Lookback then wanted to charge me USD 1,000 just to get those two recordings! 

Terrible customer experience for a company used by customer experience researchers.

I feel ripped off

I can't get this service to function

Support is slow and unhelpful. Seriously TEST this product before deciding to pay for a year's subscription!

Lookback Reviews

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13 reviews