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UserWay Logo
UserWay
4.9
(40)

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Website accessibility widget & audit reports for compliance

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(2)

UserWay Pricing, Features, Reviews and Alternatives

UserWay product overview

Price starts from

49

Per month

Usage Based

What is UserWay?

Userway is a cloud-based suite of tools for website accessibility. It is used by companies of any size in various industries, such as hospitality, financial services, education, entertainment, government, and others. UserWay supports over 30 languages and provides an AI-powered accessibility widget to help businesses remain compliant with ADA and WCAG guidelines.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Email/Help Desk
Chat

Training options

Documentation
Live Online
Webinars
Videos
In Person

UserWay pricing information

Value for money

4.7

/5

40

Starting from

49

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

UserWay features

Functionality

4.7

/5

40

Total features

56

5 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third Party Integrations
API
Reporting/Analytics
Alerts/Notifications
Compliance Management
Customizable Reports

Functionality contenders

UserWay users reviews

Overall Rating

4.9

/5

40

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.25/10
Rating distribution

5

4

3

2

1

35

4

1

0

0

Pros
The software was easy to purchase and install but what's best is that it works without causing any issues with the site. It's nice to know it's there, doing its job for those who need it.
This has overall been a great tool to have and offer our staff a piece of mind. The audit that comes in is fantastic in assisting us to locate documents that need our attention.
The comprehensive set of tools/reporting allowed me to see a top down view of my site and the parts of it that needed to be more user friendly.
Cons
When there was an issue I had trouble logging in to fix the settings.
Negative reviews that claim this software is not compliant.
It doesn't fix everything. You do have to go in and hard code permanent fixes, but the widget lets you know what to focus on as guidelines.

Overall rating contenders

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Eran R.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It is the BEST web accessibility solution and makes the site better for everyone.

Reviewed a year ago

I recommend anyone to use UserWay. It is the BEST web accessibility solution and makes the site better for everyone.

Pros

The platform offers a free version as well as a paid plan, The paid version actually fixes more than 90% of the accessibility issues automatically.

Cons

There isn't much to dislike about Userway

Vendor response

Thank you for your feedback. We are glad you found value in UserWay's AI-Powered Accessibility Widget. We have exciting things coming soon

JG
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Justin G.

Marketing and Advertising, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Glad we got in before prices went up

Reviewed a year ago
Pros

Super easy to install, worked as expected, and didn't get in the way. Compatibility with the SiteSwan website building platform was critical, and implementation was flawless. We even started recommending it to all of our resellers!

Cons

None - other than the price going up a lot shortly after we signed up, so creating new accounts for new sites is borderline prohibitively expensive to offer it as an agency on the paid plan.

AR
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Verified reviewer

Education Management, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Loved it!

Reviewed a year ago
Pros

Software is easy to use and intuitive. I like it

Cons

Can be difficult to operate at first. Sometimes I need to play around with it to find the feature I need

Vendor response

Thank you for taking the time to leave your feedback. Did you know that we have a library of tutorials available at https://userway.org/tutorials?

jb
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joe b.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Userway For Websites

Reviewed a year ago

Simple, we help business clients implement an option for their website to be more user friendly to those with physical disabilities.

Pros

ADA compliance, or at least awareness, is becoming more important so a widget like Userway's is nice to have and their customer service has been excellent.

Cons

Watering down the features of the free widget - getting rid of the screen reader- is an issue for me and an issue for quite a few of the businesses I work with for many reasons, price included. Though I value their service, and certainly value their right to make money as a business, I feel other options should be explored that getting rid of features.

Vendor response

We do appreciate your feedback. The Pro widget is much more than the screen reader and mainly for the AI-Powered remediations which are necessary for a proper widget screen reader user experience.

LS
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Lisa S.

Online Media, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy way to make your Website Accessible for All

Reviewed a year ago

Was super easy to install and customize, let's me not stress about ADA compliancy for now

Pros

Easy Plug In option, free option, covers the ADA basics for me

Cons

Not really, I am using the free version, so with that, there is no way way to remove the watermark, but that's fine

UserWay FAQs

Q. What type of pricing plans does UserWay offer?

UserWay has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of UserWay?

UserWay has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does UserWay support?

UserWay supports the following languages:
English, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

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Q. Does UserWay offer an API?

Yes, UserWay has an API available for use.

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Q. What other apps does UserWay integrate with?

UserWay integrates with the following applications:
Wix, Shopify Plus, Drupal, Webflow, PrestaShop, Moodle, WordPress, Drupal Commerce, Squarespace, ShortPoint, Weebly, Joomla, Duda, BigCommerce, Shopify

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Q. What level of support does UserWay offer?

UserWay offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Email/Help Desk, Chat

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