Userback vs BugHerd

Asana

Zendesk Suite

Spiceworks Cloud Help Desk

Pazo

Coolfire Core

Morningmate

Compare Userback and BugHerd based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Coolfire Core is a powerful software solution designed to help companies defeat operational chaos and streamline manual work. By simplifying work management inside and outside the organization, Coolfire Core enables businesses to get more done, optimize the bottom line, and improve overall customer satisfaction.

Userback is a user feedback platform tailored for small teams, offering tools to capture feedback, survey users, and gather insights. Segment users, monitor interactions, and enhance product development effortlessly.

@mentions

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Assignment Management

Audit Trail

Backlog Management

Bug Tracking

Bug/Issue Capture

CES Survey Structure

Collaboration Tools

Commenting/Notes

Configurable Workflow

CSAT Survey Structure

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

Deadline Management

Email Management

Feedback Management

For IT Project Management

Idea Management

Issue Management

Issue Tracking

Kanban Board

Mobile App

Multi-board

Multi-Channel Data Collection

Multi-Language

Multiple Projects

Negative Feedback Management

NPS of Customers

NPS Survey Structure

Performance Metrics

Prioritization

Process/Workflow Automation

Product Lifecycle Management

Product Roadmapping

Project Management

Project Tracking

Project Workflow

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reporting & Statistics

Reporting/Analytics

Roadmapping

Role-Based Permissions

Search/Filter

Sentiment Analysis

Single Sign On

Status Tracking

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Tagging

Task Board View

Task Editing

Task Management

Task Progress Tracking

Task Scheduling

Task Tagging

Testing/QA Management

Text Analysis

Third-Party Integrations

To-Do List

Visual Analytics

Widgets

Workflow Management

Userback

Web-based

Sales and Marketing Manager

No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.

Director

I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.

Very good, support is great and they are implementing lot of great new features.

Cultivator in Chief

Great integrations with tools like Trello facilitate workflow. Very helpful during website development.

Technology Supervisor

Userback has been one of the best applications for us, and one of the best purchases in the past two years.

marketing

Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget.

Lead Web Designer

Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.

Web Developer

Being able to have my customers comment my work on their website without leaving the page is just fantastic.

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Founder

This software is so easy to use and implement to give your clients an easy way of providing feedback on web dev or creative work.

Dot Commando

Clients are impressed when shown how they can provide feedback. It's a quick and simple process to provide feedback.

We needed a system that we could integrate into our products to make getting feedback quick and easy for our clients and us. Userback really nailed that and have only gotten better.

Web Designer

Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project.

Design Lead

Has almost eliminates miscommunication with clients over changes and feedback. The ability to pull up sessions/feedback visually is priceless.

Marketing Consultant

The ability to implement the feedback widget on any website is priceless.

webdeveloper

Customers should be able to see their tasks one below the other to avoid duplicate tasks.

Userback screenshot: Collect highly contextual and precise feedback from your users with annotated screenshots, video recordings, and metadata.

Userback screenshot: Trigger user surveys like NPS, CSAT, CES, and more to collect user insights directly inside your app.

Userback screenshot: Watch session replays alongside the feedback you receive to quickly understand issues so you can resolve them faster.

Userback screenshot: Collaborate with users, track progress in customizable workflows, and send automated replies to improve customer satisfaction.

Userback screenshot: Userback seamlessly integrates with your favorite tools like Jira, Slack, ClickUp, and more, helping you save time and streamline your workflows.

Freelancers

Small Business

Asana Starter Plan provides growing teams with project management tools to track progress and meet deadlines. The plan includes workflow automation features, custom project templates, forms for standardized work requests, and rules for routine task management. It also offers visualization tools like Gantt and timeline views, plus AI-powered features for status updates and project organization.

Experience seamless project management and task completion with Morningmate's comprehensive collaboration platform designed for teams of all sizes and types. This intuitive, all-encompassing platform enables you to take charge of projects and tasks effortlessly.

Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

BugHerd makes website feedback effortless. Clients simply point, click, & comment directly on a web page.  Faster website launches and happier clients every time.  Trial BugHerd free today.


Annotations

Drag & Drop

Email-to-Task Conversion

For Small Businesses

Progress Tracking

Reporting/Project Tracking

Task Planning

Web-based Deployment

BugHerd

Accounts & Online Sales Manager

The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.

Director of information Technology

The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome.

Digital Art Director

The ability to capture issues in context and easily share with other stakeholders—while being able to track those issues until they are resolved.

Developer

The lack of customizable columns in their kanban-style layout is a pity.

Digital Project Manager

Great seamless integration in the products we realise for our clients.

Digital Marketing Specialist

Overall absolutely fantastic. After using BugHerd I can't imagine a better way to manage tasks with our web agency.

UX Product Designer

What I love most about this software is the ease of use.

Senior Designer

The kanban board and assign a task features are both straightforward and well laid out, super easy to start using straight away.

Digital Strategist/Consultant

The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.

We love that we can work with our clients outside of email to solve problems efficiently. It helps us get on the same page with our product developments.

Marketing manager

Perfect bridge between development agency and client.

No way to see items assigned to you across all projects.

Associate Creative Director

The only negative about BugHerd is that I would prefer if the seats were per project and not on the overall account.

Claims Specialist

Minor irritations that are based on personal preference rather than an actual issue.

BugHerd screenshot: Collect website feedback and bug reports quickly & easily. BugHerd pins each comment right on the spot that it relates to (like virtual sticky notes on a page), along with a screenshot that users can annotate. 

BugHerd screenshot: Capture detailed feedback with BugHerd's video tool. It makes it easy to leave bug reports and feedback on websites, designs, animations, and anything else that’s difficult-to-describe with written words alone.


BugHerd screenshot: Speed up your review process. Automatically attached to every piece of feedback & bug report is user meta data like browser, operating system, exact website URL, screen resolution, etc. This eliminates any back & forth with your cilents for this info.



BugHerd screenshot: Easily organize, manage & action all feedback & bug reports.  With BugHerd all feedback automatically flows into an in-built Kanban task board so it can be priorized, assigned to team relevant members and actioned quickly.



BugHerd screenshot: Integrate BugHerd with your favorite tools.
BugHerd integrates smoothly with popular tools such as Jira, Asana, Slack, Zapier, and many more. This makes project collaboration a breeze and ensures that everyone is kept up-to-date.


Userback vs BugHerd Comparison (2026)

Userback

BugHerd

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives