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Userback
5
57
4
13
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Understand what users want, and build what they love.
Table of Contents
Userback - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Userback overview
What is Userback?
Introducing Userback, the leading user feedback platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development.
Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. Moreover, you can enrich feedback context by diving into detailed session replays.
Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates.
Don't want to add code? No problem at all. Start your journey promptly with a user-friendly browser extension, designed for quality assurance and meticulous bug tracking with internal teams.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Feedback
Client Communication
Email Communication
Client Support
Screenshot
Do you work for Userback? Manage this product listing
Userback’s user interface
Userback review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about Userback?
Reviewers indicate Userback makes it easy for clients to provide clear, visual feedback directly on websites and designs, which streamlines collaboration and reduces miscommunication. They find it especially helpful for gathering input during development, allowing even non-technical clients to participate without difficulty, though some mention occasional confusion with onboarding and account setup.
Users report that Userback’s evolving features, such as image and video feedback, frequent updates, and customization options, add value to their workflow. They appreciate the responsive support and regular improvements, but some wish for enhancements like better notification handling and additional language support.
Select to learn more
Who uses Userback?
Based on 71 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Userback's key features
Most critical features, based on insights from Userback users:
All Userback features
Features rating:
Userback alternatives
Userback
Starting from
29
Per month
monday AI Work Platform
Starting from
9
/user
Per month
Wrike
Starting from
10
/user
Per month
Bitrix24
Starting from
69
Per month
Userback pricing
Pricing plans
Pricing details:
User opinions about Userback price and value
Value for money rating:
To see what individual users think of Userback's price and value, check out the review snippets below.
benjamin s.
Senior Developer
Angela F.
Sr Business Analyst
Userback integrations (21)
Integrations rated by users
We looked at 71 user reviews to identify which products are mentioned as Userback integrations and how users feel about them.
Integration rating: 3.7 (4)
“Connecting Datadog to Slack routes automated performance alerts and error rate spikes directly into team channels, speeding up incident response times for on-call engineers.”
“Connecting Slack to Google Drive notifies developers of document comments and access requests directly in channels, speeding up spec review cycles.”
Conann F.
Software Engineer
Integration rating: 4.0 (3)
“Linking Google Drive to Jira lets engineers attach technical specs, migration sheets, and design docs directly to backlog tasks and sprint issues.”
“Connecting Jira to GitLab links merge requests directly to sprint issues, automating issue transitions and maintaining full traceability from commit to deploy.”
Conann F.
Software Engineer
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
“We use these forms on our website and will do even more-so in the future.”
Kevin K.
Director of Marketing and Analytics
Other top integrations
Userback support options
Typical customers
Platforms supported
Support options
Training options
Userback FAQs
Userback has the following typical customers:
Small Business, Freelancers
These products have better value for money
Q. What level of support does Userback offer?
Userback offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum