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Userback Logo
Userback
4.8
(71)

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Collect fast visual feedback from any website or design.

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Userback Pricing, Features, Reviews and Alternatives

Userback product overview

Price starts from

79

Per month

Flat Rate

What is Userback?

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.

Key benefits of using Userback

  • Users can be notified instantly of new feedback, comments, or assignments by email, Slack and Microsoft Teams.

  • Userback connects with a range of popular bug tracking and project management solutions, including Jira, Trello and Basecamp, to enable integration with existing workflows.

  • The Userback feedback collection widget can be customized to match the branding of the website.

  • Users can draw and write on the screen to pinpoint the specific bug, providing visual feedback on any issues.

  • Users can also provide feedback with a video screen recording.

  • The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Documentation
    Videos
    Live Online
    Webinars

    Userback pricing information

    Value for money

    4.8

    /5

    71

    Starting from

    79

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Userback features

    Functionality

    4.6

    /5

    71

    Total features

    53

    8 categories

    Most valued features by users

    API
    Third Party Integrations
    Reporting/Analytics
    Collaboration Tools
    Activity Dashboard
    Reporting & Statistics
    Workflow Management
    Alerts/Notifications

    Userback users reviews

    Overall Rating

    4.8

    /5

    71

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.44/10
    Rating distribution

    5

    4

    3

    2

    1

    57

    13

    1

    0

    0

    Pros
    Userback is very easy to deploy and is very visual, super easy for clients or internal team members to share feedback/changes that helps in saving a lot of time.
    I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.
    Very good, support is great and they are implementing lot of great new features.
    Cons
    No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.
    Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.
    No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Viktor N.

    Verified reviewer

    Marketing and Advertising, 1-10 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use, feedback and collaboration tool

    Reviewed 2 years ago

    90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.

    Pros

    We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

    Cons

    Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

    SR
    AvatarImg

    Stewart R.

    Design, 1-10 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Keeps getting better.

    Reviewed 2 years ago

    I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute. I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'. Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool!

    Pros

    - Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

    Cons

    The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients.

    bs
    AvatarImg

    benjamin s.

    Design, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great for desktop, poor on mobile

    Reviewed a year ago

    We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging.

    Pros

    The screen annotation and screen recording features.

    Cons

    Github integration works one way. We need it to go back and forth.

    AvatarImg
    AvatarImg

    Aisha S.

    Verified reviewer

    Graphic Design, self-employed

    Used monthly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Rocky start beginning to smooth out...

    Reviewed 2 years ago

    Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.

    Pros

    Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.

    Cons

    In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.

    AR
    AvatarImg

    Anonymous Reviewer

    Verified reviewer

    Internet, self-employed

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Clients love it

    Reviewed 2 years ago
    Pros

    A slick way to cut back on unnecessary emails and collect feedback for web design jobs.

    Cons

    No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

    Userback FAQs

    Q. What type of pricing plans does Userback offer?

    Userback has the following pricing plans:
    Starting from: $79.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Userback?

    Userback has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business

    See alternatives

    Q. What languages does Userback support?

    Userback supports the following languages:
    English

    See alternatives

    Q. Does Userback offer an API?

    Yes, Userback has an API available for use.

    See alternatives

    Q. What other apps does Userback integrate with?

    Userback integrates with the following applications:
    GitHub, Jira, Teamwork, Zapier, Trello, Microsoft Teams, GitLab, WordPress, Slack, Azure DevOps Server, Basecamp, monday.com, ClickUp, Wrike, Asana, Zendesk Suite

    See alternatives

    Q. What level of support does Userback offer?

    Userback offers the following support options:
    Knowledge Base, Email/Help Desk, Chat

    See alternatives

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