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Userback Pricing, Features, Reviews and Alternatives
Userback product overview
What is Userback?
Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.
Key benefits of using Userback
Typical customers
Platforms supported
Support options
Training options
Userback pricing information
Value for money
4.8
/5
71
Starting from
79
Per month
Flat Rate
Pricing options
Value for money contenders
Userback features
Functionality
4.6
/5
71
Total features
53
8 categories
Most valued features by users
Functionality contenders
Userback users reviews
Overall Rating
4.8
/5
71
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.44/10
57
13
1
0
0
Jitin S.
Alex K.
Paul H.
Overall rating contenders
Viktor N.
Verified reviewer
Marketing and Advertising, 1-10 employees
Used weekly for 2+ years
Review source
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90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.
We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.
Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.
Stewart R.
Design, 1-10 employees
Used monthly for 2+ years
Review source
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I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute. I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'. Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool!
- Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.
The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients.
benjamin s.
Design, 1-10 employees
Used daily for 6-12 months
Review source
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We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging.
The screen annotation and screen recording features.
Github integration works one way. We need it to go back and forth.
Aisha S.
Verified reviewer
Graphic Design, self-employed
Used monthly for 1-2 years
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Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.
Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.
In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.
Anonymous Reviewer
Verified reviewer
Internet, self-employed
Used weekly for 1-2 years
Review source
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A slick way to cut back on unnecessary emails and collect feedback for web design jobs.
No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.
Userback FAQs
Userback has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Userback?
Q. What other apps does Userback integrate with?
Common Userback comparisons
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