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Userback

Collect fast visual feedback from any website or design.

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Userback Pricing, Features, Reviews and Alternatives

Userback product overview

Price starts from

$

9

/momonth
Per Feature

What is Userback?

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.

Key benefits of using Userback

  • Users can be notified instantly of new feedback, comments, or assignments by email, Slack and Microsoft Teams.

  • Userback connects with a range of popular bug tracking and project management solutions, including Jira, Trello and Basecamp, to enable integration with existing workflows.

  • The Userback feedback collection widget can be customized to match the branding of the website.

  • Users can draw and write on the screen to pinpoint the specific bug, providing visual feedback on any issues.

  • Users can also provide feedback with a video screen recording.

  • The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Documentation
    Videos

    Userback pricing information

    Value for money

    4.9

    /5

    57

    Price starts from

    $

    9

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Userback features

    Functionality

    4.7

    /5

    57
    Total Features28 2 categories

    Most valued features by users

    API
    Third Party Integrations
    Reporting/Analytics
    Collaboration Tools
    Reporting & Statistics
    Search/Filter
    Workflow Management
    Alerts/Notifications

    Functionality contenders

    Appy Pie
    Functionality
    #1
    Buddy
    Functionality
    #2
    Socio
    Functionality
    #3
    Userback
    Functionality
    #4

    Userback users reviews

    Overall rating

    4.9

    /5

    57

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.5/10
    Rating distribution

    5

    4

    3

    2

    1

    49

    8

    0

    0

    0

    Pros
    I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.

    CC

    Cameron C.

    Userback is very easy to deploy and is very visual, super easy for clients or internal team members to share feedback/changes that helps in saving a lot of time.

    Jitin S.

    Great integrations with tools like Trello facilitate workflow. Very helpful during website development.

    RS

    Ryan S.

    Cons
    No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.

    DB

    Duarne B.

    Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.

    Paul H.

    No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use, feedback and collaboration tool

    Reviewed 6 months ago

    90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.

    Pros

    We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

    Cons

    Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Keeps getting better.

    Reviewed 6 months ago

    I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute. I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'. Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool!

    Pros

    - Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

    Cons

    The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great bit of kit

    Reviewed 6 months ago
    Pros

    Less errors, stress and time wasted. - eases up the process of getting things 100% right - 100% of the time Does printed proof as well as apps and websites - so clients are flipping form app to app. Integrates with many PM tools - we use clickUp and it works well with this.

    Cons

    Not sure Video took along time to arrive.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Rocky start beginning to smooth out...

    Reviewed 6 months ago

    Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.

    Pros

    Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.

    Cons

    In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Userback insights after using it DAILY for the past two years

    Reviewed 6 months ago

    We have 15 school websites and Userback has quickly become a critical tool for external and internal users to provide feedback. Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages. From my seat, as the administrator, I LOVE that I no longer have disconnected emails that often lacked key information to make timely changes to content. The process couldn't be easier for all involved. It also solves the need to provide status updates as users can opt to receive notifications.Lastly, I was also able to integrate Userback with Basecamp to streamline tasks. Hands down, Userback lands in the Top 5 applications within our environment.

    Pros

    Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our...

    Cons

    Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial.

    Userback FAQs and common questions

    Userback has the following pricing plans:
    Starting from: $9.00/month
    Pricing model: Subscription
    Free Trial: Available


    Userback has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Userback supports the following languages:
    English


    Yes, Userback has an API available for use.


    Userback integrates with the following applications:
    GitHub, Jira, Teamwork, Trello, Microsoft Teams, GitLab, Wordpress, Slack, Basecamp, monday.com, ClickUp, Wrike, Asana


    Userback offers the following support options:
    Knowledge Base, Email/Help Desk, Chat

    Related categories