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Userback Pricing, Features, Reviews and Alternatives

Userback product overview

Price starts from

/momonth

Per Feature

view pricing plans

What is Userback?

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.

Key benefits of using Userback

Users can be notified instantly of new feedback, comments, or assignments by email, Slack and Microsoft Teams.

Userback connects with a range of popular bug tracking and project management solutions, including Jira, Trello and Basecamp, to enable integration with existing workflows.

The Userback feedback collection widget can be customized to match the branding of the website.

Users can draw and write on the screen to pinpoint the specific bug, providing visual feedback on any issues.

Users can also provide feedback with a video screen recording.

The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Email/Help Desk

Chat

Training options

Documentation

Videos

Userback pricing information

Value for money

4.9

Price starts from

/momonth

Per Feature

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

Userback

Value for money

Userback features

Functionality

4.7

Total Features28 2 categories

Most valued features by users

API

Third Party Integrations

Reporting/Analytics

Collaboration Tools

Reporting & Statistics

Search/Filter

Workflow Management

Alerts/Notifications

Userback users reviews

Overall rating

4.9

Positive reviews

100%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.5/10

Rating distribution

Pros

I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.

Cameron C.

Userback is very easy to deploy and is very visual, super easy for clients or internal team members to share feedback/changes that helps in saving a lot of time.

Jitin S.

Great integrations with tools like Trello facilitate workflow. Very helpful during website development.

Ryan S.

Cons

No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.

Duarne B.

Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.

Paul H.

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Anonymous Reviewer

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Overall rating contenders

Userback

Overall rating

Viktor N.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Easy to use, feedback and collaboration tool

Reviewed 6 months ago

90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.

Pros

We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

Cons

Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

Stewart R.

Design, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Keeps getting better.

Reviewed 6 months ago

I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute. I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'. Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool!

Pros

- Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

Cons

The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients.

john h.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Great bit of kit

Reviewed 6 months ago

Pros

Less errors, stress and time wasted. - eases up the process of getting things 100% right - 100% of the time Does printed proof as well as apps and websites - so clients are flipping form app to app. Integrates with many PM tools - we use clickUp and it works well with this.

Cons

Not sure Video took along time to arrive.

Aisha S.

Graphic Design, self-employed

Used monthly for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Rocky start beginning to smooth out...

Reviewed 6 months ago

Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.

Pros

Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.

Cons

In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.

Kenton S.

Education Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Userback insights after using it DAILY for the past two years

Reviewed 6 months ago

We have 15 school websites and Userback has quickly become a critical tool for external and internal users to provide feedback. Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages. From my seat, as the administrator, I LOVE that I no longer have disconnected emails that often lacked key information to make timely changes to content. The process couldn't be easier for all involved. It also solves the need to provide status updates as users can opt to receive notifications.Lastly, I was also able to integrate Userback with Basecamp to streamline tasks. Hands down, Userback lands in the Top 5 applications within our environment.

Pros

Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our...

Cons

Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial.

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Userback FAQs and common questions

Q. What type of pricing plans does Userback offer?

Userback has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available

Q. Who are the typical users of Userback?

Userback has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Userback support?

Userback supports the following languages:
English

Q. Does Userback offer an API?

Yes, Userback has an API available for use.

Q. What other apps does Userback integrate with?

Userback integrates with the following applications:
GitHub, Jira, Teamwork, Trello, Microsoft Teams, GitLab, Wordpress, Slack, Basecamp, monday.com, ClickUp, Wrike, Asana

Q. What level of support does Userback offer?

Userback offers the following support options:
Knowledge Base, Email/Help Desk, Chat