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Userback

Understand what users want, and build what they love.

Userback - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Userback?

Introducing Userback, the leading user feedback platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development.

Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. Moreover, you can enrich feedback context by diving into detailed session replays.

Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates.

Don't want to add code? No problem at all. Start your journey promptly with a user-friendly browser extension, designed for quality assurance and meticulous bug tracking with internal teams.

Benefits of using Userback

Collect 65% more feedback from end-users with embeddable feedback widgets and surveys.

Enrich every submission with technical metadata to get the the heart of any problem 10X faster.

Understand user sentiment with in-app surveys that generate up to 50% response rates, so you get the insights you need faster.

Track high-priority users and create segments to target feedback and surveys with high precious to avoid fatiguing your users.

Make any feedback visual with screen annotations, video recording, and attached sesion replays.

The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.

Starting from

Per month

Alternatives with better value for money

Userback's key features

Most critical features, based on insights from Userback users:

Collaboration Tools

4.1

(7)

Backlog Management

4.8

(4)

Bug/Issue Capture

4.8

(4)

Reporting/Analytics

4.2

(5)

Workflow Management

4.3

(3)

All Userback features

Features rating:

4.6

(71)

Feedback Management

3.0

(1)

Prioritization

4.0

(1)

Real-Time Notifications

5.0

(1)

Customizable Branding

5.0

(2)

Task Editing

4.5

(2)

Task Tagging

4.3

(3)

Alerts/Notifications

3.2

(5)

Search/Filter

5.0

(3)

Audit Trail

5.0

(2)

Assignment Management

5.0

(2)

Activity Dashboard

5.0

(1)

Task Management

4.3

(3)

Project Tracking

(0)

Project Workflow

(0)

Real-Time Analytics

5.0

(1)

Real-Time Data

(0)

Project Management

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Reporting & Statistics

(0)

Roadmapping

(0)

Role-Based Permissions

(0)

Product Roadmapping

(0)

Sentiment Analysis

(0)

Single Sign On

(0)

Status Tracking

(0)

Support Ticket Management

(0)

Survey/Poll Management

5.0

(1)

Surveys & Feedback

5.0

(1)

Tagging

(0)

Task Board View

(0)

Task Progress Tracking

(0)

Testing/QA Management

(0)

Third-Party Integrations

5.0

(1)

Visual Analytics

5.0

(1)

Widgets

2.0

(1)

@mentions

(0)

Activity Tracking

(0)

API

(0)

Bug Tracking

(0)

CES Survey Structure

(0)

Commenting/Notes

(0)

Configurable Workflow

(0)

CSAT Survey Structure

(0)

Customer Segmentation

5.0

(1)

Customizable Fields

(0)

Customizable Forms

(0)

Customizable Templates

(0)

Dashboard

5.0

(1)

Data Import/Export

(0)

Email Management

(0)

For IT Project Management

(0)

Idea Management

(0)

Issue Management

(0)

Issue Tracking

(0)

Kanban Board

(0)

Multi-board

(0)

Multi-Channel Data Collection

(0)

Multi-Language

(0)

Multiple Projects

(0)

Negative Feedback Management

5.0

(1)

NPS of Customers

(0)

NPS Survey Structure

(0)

Performance Metrics

(0)

Product Lifecycle Management

(0)

Userback alternatives

Userback

4.8

(71)

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.8

Customer Support

4.8

Asana

4.5

(13.2K)

visit website

Starting from

13.49

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.4

Customer Support

4.3

Zoho Sprints

4.5

(267)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.5

Customer Support

4.4

BugHerd

4.7

(64)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.4

Value for Money

4.6

Customer Support

4.7

Userback pricing

Value for money:

4.8

Starting from

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Userback integrations (16)

Integrations rated by users

We looked through 71 user reviews, to identify which products are mentioned as Userback integrations, and what is the users perception.

ClickUp

Integration rating: 3.0 (1)

“Clickup is the backbone of mine and my clients businesses. Deep integrations would be awesome”

Drew Juen

Owner

Jira

Integration rating: 4.0 (1)

“Limits the need to retype information in order to create a ticket for development.”

Angela Forte

Sr Business Analyst

Slack

Integration rating: 3.7 (3)

WordPress

Integration rating: 5.0 (1)

Other top integrations

Userback support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Email/Help Desk

Chat

FAQs/Forum

Training options

Documentation

Videos

Live Online

Webinars

Userback reviews

Overall rating

4.8

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.44/10

Rating distribution

Pros

I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.

Cameron C.

Director

Very good, support is great and they are implementing lot of great new features.

Alex K.

CEO

Great integrations with tools like Trello facilitate workflow. Very helpful during website development.

Ryan S.

Cultivator in Chief

Cons

No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.

Duarne B.

Sales and Marketing Manager

Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.

Paul H.

Lead Web Designer

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Verified reviewer

Anonymity request

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Userback FAQs

Q. What type of pricing plans does Userback offer?

Userback has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Userback?

Userback has the following typical customers:
Small Business

Q. What languages does Userback support?

Userback supports the following languages:
English

Q. Does Userback offer an API?

Yes, Userback has an API available for use.

Q. What other apps does Userback integrate with?

Userback integrates with the following applications:
GitHub, Jira, Teamwork.com, Zapier, Trello, Microsoft Teams, GitLab, WordPress, Slack, Azure DevOps Server, Basecamp, monday.com, ClickUp, Wrike, Asana, Zendesk Suite

Q. What level of support does Userback offer?

Userback offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum