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BugHerd

BugHerd: The Visual Feedback Tool for Websites

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BugHerd Pricing, Features, Reviews and Alternatives

BugHerd product overview

Price starts from

$

39

/momonth
Per Feature

What is BugHerd?

The BugHerd browser extension and sidebar sends complete and contextual info from the feedback or bug submitted (including screenshots, browser, OS & CSS selector data) to be fully managed via the project and task management kanban board.

Key benefits of using BugHerd

Visual feedback - See exactly where an issue was reported with BugHerd’s visual site overlay.

Automatic screenshots - Automatically attach screenshots with every bug report.

3rd-Party integrations - Get more out of your workflow by connecting BugHerd to your favourite services and apps.

Visual task board - Manage, assign and prioritize tasks quickly and easily with the Kanban board.

Unlimited projects with all plans - Use BugHerd on as few or as may projects as you like.

Simple guest access - Get clients and external stakeholders involved in sharing feedback on your projects. Without teaching them to code.

Real time discussions - Communicate with your team using BugHerd’s real-time comment feed.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum

Training options

Not Offered

BugHerd pricing information

Value for money

4.7

/5

58

Price starts from

$

39

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

BugHerd features

Functionality

4.4

/5

58
Total Features33 3 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Workflow Management
Activity Tracking
Collaboration Tools

BugHerd users reviews

Overall rating

4.7

/5

58

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.37/10
Rating distribution

5

4

3

2

1

41

17

0

0

0

Pros
The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.

AR

Anonymous Reviewer

Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban.

CS

Chuck S.

The ability to capture issues in context and easily share with other stakeholders—while being able to track those issues until they are resolved.

JR

Justin R.

Cons
The lack of customizable columns in their kanban-style layout is a pity.

Mark B.

No way to see items assigned to you across all projects.

Andrew M.

The only negative about BugHerd is that I would prefer if the seats were per project and not on the overall account.

JH

Justin H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A no-brainer purchase for any agency or development team

Reviewed 2 years ago

A pleasure to use. Easy to install and use and it makes QA testing a delight.

Pros

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Cons

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Vendor response

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An essential tool for serious project management

Reviewed 4 months ago

This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!

Pros

Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!

Cons

As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s

Vendor response

Hi Elliott, You've made our day by letting us know your team has saved thousands of wasted hours with BugHerd. Thanks for your thorough and kind review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Can't live without Bugherd

Reviewed 18 days ago
Pros

Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform.

Cons

The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great for client and QA collaboration

Reviewed 4 years ago
Pros

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Our clients LOVE it

Reviewed 2 years ago
Pros

To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

Cons

BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

Vendor response

Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.

BugHerd FAQs and common questions

BugHerd has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


BugHerd has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


BugHerd supports the following languages:
English


Yes, BugHerd has an API available for use.


BugHerd integrates with the following applications:
Vtiger CRM, BombBomb, Zenkit, FogBugz, Freshservice, Planview Enterprise, GitHub, Magento Commerce, Todoist, Redmine, Dropbox Business, Cisco Webex, Insightly, HappyFox, UserVoice, Paymo, Targetprocess, ActiveCampaign, Avaza, Mailchimp Transactional Email, Webflow, Mavenlink, Teamwork, Zapier, Pivotal Tracker, Zoho Projects, Axosoft, Gmail, Knack, MeisterTask, Airtable, Google Drive, FreshBooks, Agile CRM, Microsoft Teams, GitLab, Geckoboard, Kanban Tool, Wordpress, Beanstalk, HelloSign, LiquidPlanner, Freshdesk, Gravity Forms, Help Scout, Samepage, Airbrake, Harvest, Close, SendGrid, Slack, Microsoft 365, Redbooth, Azendoo, LiveChat, Wunderlist, Checkvist, Bitbucket, Mailgun, Highrise CRM, Sprintly, monday.com, ClickUp, Google Calendar, Favro, RescueTime, Accelo, Twilio, Wrike, Aha!, Asana, Podio, Xero, Breeze, 10to8, Smartsheet, Evernote, Toggl Track, Dasheroo, Intercom, Productboard, Shopify, Zendesk, Microsoft Excel


BugHerd offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum

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