UserGuiding  vs Skalin

Zendesk Suite

Appcues

Userpilot

Userlane

SmartKarrot

Planhat

Compare UserGuiding  and Skalin based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Userpilot is a cloud-based product experience platform designed for customer success & product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution allows users to create, manage & A/B test flows, customize the user interface, and more.

Appcues makes it easy to measure and improve product adoption on web and mobile apps—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes.

Userlane offers a code-free DAP solution, tailored for organizations willing to accelerate software adoption, enhance user experience, support and guide their users at scale.

UserGuiding is the smartest choice for product teams looking to drive revenue & adoption growth with superior self-service experiences.

Account Management

Activity Dashboard

Activity Tracking

Alerts/Notifications

Asynchronous Learning

Audience Targeting

Behavior Tracking

Communication Management

Configurable Workflow

Content Creation

Content Library

Content Management

Contextual Guidance

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Data Import/Export

Employee Onboarding

Engagement Tracking

Event Triggered Actions

Feedback Management

Gamification

In-App Training

Interactive Content

Knowledge Base Management

Launch Management

Learning Management

Monitoring

Multi-Language

NPS of Customers

Onboarding

Performance Metrics

Progress Tracking

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Reporting & Statistics

Reporting/Analytics

Self Service Portal

Self Service Tools

Self-paced Learning

Survey/Poll Management

Surveys & Feedback

Task Management

Third-Party Integrations

Training Management

Usage Tracking/Analytics

User Onboarding

Visual Analytics

Widgets

Workflow Management

UserGuiding 

Web-based

Founder

But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me.

Project Manager

The overall usability and adaptability with the software is great. You get every chance to customize the software to your liking.

Product Manger

Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.

Product Manager

If you have GTM already set up, you don't need this as well. Superior support, always received good intention signals and very intuitive on understanding where I need help.

Some of the implementation was a little hard because of our lack of technical knowledge.

Marketing & Sales Assistant 

Easy to understand due to its intuitiveness. I was able to quickly create a solid walkthrough to communicate more information and explain some of the powerful features that look complex to our users.

It was a very helpful journey for me to understand how to onboard users, since the product was teaching while I was trying to setup my environment. Thank you, UserGuiding people.

Product Owner

UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom.

Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required).

Foundee

I liked the value offered for the price, as well as the features and the ease of use.

You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support.

Sr Manager

Solid product, great price point, users love it.

But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension.

We use UserGuiding for training new users, and the product tours are nice enough.

The product is easy to use and integrate into your own website to ensure smooth onboarding.

Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet.

Co-founder

Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.

Marketing Manager

I couldn't find anything that I don't like about the software functionally or user experience-wise.

UserGuiding  screenshot: Welcome your users with an onboarding guide by UserGuiding

UserGuiding  screenshot: Create product tours & walkthroughs without any coding.

UserGuiding  screenshot: Show all of your educational material in-app.

UserGuiding  screenshot: Get your users' feedback while they are in action.

UserGuiding  screenshot: Create target segments and custom attributes for your product walkthroughs with UserGuiding.

UserGuiding  screenshot: Get detailed step analytics & completion rates of your product walkthroughs.

Freelancers

Large Enterprises

Mid Size Business

Small Business

Planhat is a Customer Success Platform that empowers organizations to acquire, service, and grow lifelong customers. This comprehensive customer platform serves as a single source of truth, providing sales, service, and success teams with an intuitive, action-first interface to streamline their workflows and drive successful outcomes.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and  Scaling Growth operations efficiently (through Intelligence & Automation).

Skalin calculates your customer health score and alerts you as needed. We help your team being more proactive, save time, and generate more revenue.

Account Alerts

Churn Management

Collaboration Tools

Contact Management

Drag & Drop

Email Management

Health Score

Multi-Channel Communication

Renewal Management

Revenue Management

Sentiment Analysis

Tagging

Skalin

Linux

Windows

Skalin screenshot: Opportunities & threats in a single 360° Customer view
→ Unify customers data across your tech stack
→ Get a true 360° view of your Customers

Skalin screenshot: Customisable Health scores to prevent churn and boost upselling
→ Get more with an AI-based health score
→ Save time with pre-configured KPIs
→ Set priorities based on Data

Skalin screenshot: Playbooks for delivering Success at scale
→ Build automated workflows in a few clicks
→ Provide best-in-class customer experiences at scale
→ Free up your time for high value-added tasks

Skalin screenshot: Reports on shelves - Renewals

Skalin screenshot: Reports on shelves - MRR & Expension

UserGuiding  vs Skalin Comparison (2026)

UserGuiding vs Skalin Comparison (2026)

UserGuiding

Skalin

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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