UserGuiding Pricing, Features, Reviews & Alternatives

UserGuiding

Digital adoption and onboarding platform

4.64/5 (47 reviews)

UserGuiding overview

What is UserGuiding ?

UserGuiding is a cloud-based digital adoption and user onboarding solution for teams, which allows users to create interactive product tours, generate custom onboarding flows, and analyze product adoption metrics. The platform allows businesses to create walkthroughs and tours with no coding knowledge, and all creations can be fully customized to align with company branding.

With UserGuiding, businesses can streamline user onboarding or new feature deployment by creating custom, interactive user guides with tools such as onboarding checklists, goal setting and tracking, static information boxes, and step-by-step product walkthroughs. All onboarding tours and workflows can be fully customized and user segments can be created to facilitate targeted learning experiences. Businesses can capture user insight and gain feedback on onboarding and walkthroughs using NPS surveys. Analytics dashboards also provide insight on important metrics such as the number of people completing each step, completion rates, and more.
userguiding.com

Pricing

Starting from
$199/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English
UserGuiding  screenshot: UserGuiding user segmentation? UserGuiding - Onboard your new users, without any coding! ?UserGuiding  screenshot: UserGuiding guide customizationUserGuiding  screenshot: UserGuiding live demosUserGuiding  screenshot

UserGuiding user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.7
  4.8
Buğra G.

Great onboarding tool!

Used daily for 2+ years
Reviewed 2020-07-16
Review Source: Capterra

We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever.

Pros
We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :)

Cons
The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kent B.

Very customisable onboarding software

Used daily for 6-12 months
Reviewed 2020-03-17
Review Source: Capterra

It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software.

Pros
UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control.

Cons
The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views. It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears. Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide. In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen.

Response from UserGuiding


Hello Kent, thanks a lot for your feedback and suggestions. I've forwarded your review to our product team.

Thanks for being with us, and stay healthy!
Mert

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Youssef E.

Review

Used daily for free trial
Reviewed 2019-11-20
Review Source: Capterra

so good

Pros
Easy to use without any code implementation

Cons
less functionnality i would like if add possibilty to insert audio like we inject a text

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Konrad d.

Great tool to onboard your users

Used daily for free trial
Reviewed 2020-02-07
Review Source: Capterra

UserGuiding is going to help us solve issues with new user onboarding that currently takes a few hrs and requires our employee and customer to be in front of computer to guide them through over the phone. Now our users will be able to self-serve.

Pros
Fairly easy to use and a lot of functionalities for developers to build on.

Cons
Less skilled people (non-devs) would struggle with implementation and customisation to fully benefit all the features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mehmet Ali G.

Best Quality of Service and Easy to use Product

Used monthly for 6-12 months
Reviewed 2019-12-23
Review Source: Capterra

Since the first day I started using it, I was able to warm the product immediately because it was easy to use with its User-Friendly environment. I made an on-boarding pages for 2 sites in total with this product. One of these sites was for an in-house website and the other was for an off-site website, the feedback of them were really good.

Pros
The best thing about software is being User-friendly environment, really easy to use with GTM. The configurations or changes that you make on site directly effects which is really useful to improve and maintain. The User Interface is also great. Also I cannot pass over the concern of staff they are helpfull as much as they possible.

Cons
İ havent found any cons about this software, almost everything is perfect, also when i face a problem with custom configrations, the staff immetidiately intereferes the situation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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UserGuiding pricing

Starting from
$199/month
Pricing options
Free trial
Subscription
View Pricing Plans

UserGuiding offers a range of different pricing plans depending on business needs and number of active users. The Basic Plan costs $199 per month - or $1990 per year when billed annually - for 2500 monthly active users and a single team member.

The Professional Plan costs $399 per month - or $3990 per year when billed annually - for 5000 monthly active users and 5 team members.

Corporate plans are also available. Contact UserGuiding for a custom quote.

UserGuiding features

Activity Dashboard
Alerts/Notifications
Communication Management
Reporting/Analytics
Self Service Portal

API (223 other apps)
Assessment Management (255 other apps)
Asynchronous Learning (175 other apps)
Attendance Tracking (191 other apps)
Blended Learning (198 other apps)
Content Management (187 other apps)
Course Authoring (176 other apps)
Course Management (184 other apps)
Data Import/Export (192 other apps)
Learning Management (265 other apps)
Progress Reports (205 other apps)
Progress Tracking (190 other apps)
Reporting & Statistics (280 other apps)
Tests/Assessments (204 other apps)
Third Party Integrations (198 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for UserGuiding

Key features of UserGuiding

  • Account Management
  • Audience Segmentation
  • Contextual Guidance
  • Customer Engagement
  • Customer Lifecycle Management
  • Employee Handbook
  • In-App Training
  • Launch Management
  • Orientation Workflow Management
  • Reporting/Analytics
  • Self Service Tools
  • Updates / Notifications
  • Usage Tracking/Analytics
  • User Onboarding
View All Features