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Haptik vs Verloop Comparison (2026)
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Good recommendations?
Overview
Haptik is a cloud-based conversational AI platform for mid-market and large enterprises, offering AI agents for customer support.
Verloop.io is a Conversational AI platform that automates customer support, using ML, ASR, and NLP to power AI-driven self-service, real-time agent assistance, and automated quality insights. Supporting 80+ languages across various channels, Verloop.io enables brands to achieve 90%+ query deflection
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
41
5
4
3
2
1
20
19
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.7
10
5
4
3
2
1
7
3
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Aditya P.
Systems Engineer
Kartik J.
Marketing Manager
Utkarsh K.
Data scientist
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review3 years ago
- Vendor responds to reviews
- Last review4 years ago
Key features
- Total features49
- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Augmented Analytics
- Automated Responses
- Autoresponders
- Business Process Automation
- CRM
- Call Routing
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Dashboard
- Data Blending
- Data Visualization
- Drag & Drop
- Engagement Tracking
- Feedback Management
- File Sharing
- Generative AI
- Geotargeting
- Group Messaging
- Human Handover
- IVR
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Qualification
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Product Recommendations
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Total features72
- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Augmented Analytics
- Automated Responses
- Autoresponders
- Business Process Automation
- CRM
- Call Routing
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Dashboard
- Data Blending
- Data Visualization
- Drag & Drop
- Engagement Tracking
- Feedback Management
- File Sharing
- Generative AI
- Geotargeting
- Group Messaging
- Human Handover
- IVR
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Qualification
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Product Recommendations
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
Integrations
- Total integrations10
- CleverTap
- Connect
- Freshdesk
- Meta for Business
- MoEngage
- PayU
- Razorpay
- Salesforce Sales Cloud
- Shopify
- Slack
- Total Expert
- WooCommerce
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations8
- CleverTap
- Connect
- Freshdesk
- Meta for Business
- MoEngage
- PayU
- Razorpay
- Salesforce Sales Cloud
- Shopify
- Slack
- Total Expert
- WooCommerce
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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