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LiveAgent vs Verloop Comparison (2026)
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Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Deploy our bot on your website, app, Facebook page, and WhatsApp number.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.7
10
5
4
3
2
1
7
3
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Not enoughreviews yet
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review4 years ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Artificial Intelligence
- Attachments/Screencasts
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Routing
- Call Scripting
- Canned Responses
- Chat/Messaging
- Chatbot
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Communication Management
- Community Forums
- Computer Telephony Integration
- Contextual Guidance
- Conversation Archiving
- Conversation Intelligence
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer Profiles
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Email Management
- Email Templates
- Email to Case
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk
- Human Handover
- IVR
- Inbox Management
- Integrations
- Intent Recognition
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Qualification
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- One-to-One Messaging
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Query Suggestions
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Team Inbox
- Text Analysis
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts/Chat History
- Transfers/Routing
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features72
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Artificial Intelligence
- Attachments/Screencasts
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- Call Center Management
- Call Routing
- Call Scripting
- Canned Responses
- Chat/Messaging
- Chatbot
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Communication Management
- Community Forums
- Computer Telephony Integration
- Contextual Guidance
- Conversation Archiving
- Conversation Intelligence
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer Profiles
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Email Management
- Email Templates
- Email to Case
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk
- Human Handover
- IVR
- Inbox Management
- Integrations
- Intent Recognition
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Development
- Lead Distribution
- Lead Qualification
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- One-to-One Messaging
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Query Suggestions
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Team Inbox
- Text Analysis
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts/Chat History
- Transfers/Routing
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Connect
- Customer Portal
- Freshdesk
- Meta for Business
- Shopify
- Slack
- WordPress
- Zapier
- Zendesk Suite
- Total integrations8
- 3CX
- Connect
- Customer Portal
- Freshdesk
- Meta for Business
- Shopify
- Slack
- WordPress
- Zapier
- Zendesk Suite
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