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Top Rated Speech Analytics Software with Mid size business - Page 5

Last updated: September 2026

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127 software options

Samespace logo

Communication platform for sales & helpdesk teams

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Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.

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Language IO logo
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Cloud-based multilingual support translation for teams

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Cloud-based, AI-powered real-time translation platform for multilingual customer support across chat, email, and knowledge base.

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bliro logo
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Cloud-based AI sales assistant for B2B revenue teams

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Cloud-based AI sales assistant for B2B and field sales teams that automates meeting notes and CRM updates.

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Invoca logo

AI-Powered Call Tracking & Conversation Intelligence

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Invoca is the leading provider of AI-powered conversation intelligence, helping the world’s top brands get full attribution for every phone lead and AI-powered insight for every conversation so they can win more customers for less money.

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AI Rudder logo
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Cloud AI contact center for enterprise B2C ops

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AI Rudder is a cloud-based contact center automation platform using AI voice, chat, and omnichannel agents to automate high-volume B2C.

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CustomerIQ logo
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Cloud-based AI conversation platform for sales teams

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CustomerIQ is a cloud-based AI conversation management platform for sales and service teams that automates CRM/AMS data entry, drafts.

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NICE Nexidia logo

AI-enabled customer engagement analytics platform

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NICE Nexidia is a customer engagement analytics platform designed to help businesses in financial services, healthcare, legal, IT and other industries monitor customer service activities, trends and performance across contact center sites, team members, and agents using artificial intelligence (AI)-enabled dashboards.

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Dialpad Ai Contact Center logo
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The Agentic AI contact center built to resolve.

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Dialpad Contact Center is an Agentic AI contact center that unifies voice, digital, and human agents in one platform. AI reasons through issues and resolves up to 80% autonomously, with intelligence governed by Dialpad's Guardian layer and validated through the Proving Ground.

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AgentAssist logo
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Empower agents to be more productive and efficient.

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Real-time call analysis that guides and coaches agents to stay compliant, allowing them to solely focus on solving the customer's query. Agent Assist contains several features that improve agent satisfaction, such as automated pop ups and call wrap-ups.

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Score AI logo
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AI quality assurance and training platform for CX teams

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Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

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Rafiki AI logo
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Cloud-based sales intelligence platform for SME teams

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Cloud-based revenue intelligence platform for B2B sales teams, offering call recording, AI coaching, and deal analytics.

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Laivly logo
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Conversational AI platform for Contact Centers

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Laivly’s platform, Sidd enabled you to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction.

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Call Optix logo
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AI voice call analytics and sales management tool

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Call Optix delivers advanced speech analytics to analyze conversations, detect sentiment, and extract key insights. Get AI-driven call summaries, customer profiling, and trend analysis to improve sales and support. Integrate effortlessly with VOIP & CRMs for real-time data-driven decisions.

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Infinity Call Tracking logo

Call intelligence platform for businesses of all sizes

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Infinity is a call intelligence solution that features online and offline call tracking. Integrated with multiple CRM platforms, Infinity can easily understand the full customer journey and maximize ROI by viewing revenue against specific marketing campaigns.

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Delacon logo
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Enterprise call tracking, attribution & clear ROI visibility

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Enterprise-grade call tracking and attribution platform that connects phone calls to campaigns, improves visibility across channels, and helps teams measure ROI, optimise performance, and integrate call data across CRM and marketing systems.

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OnPage Incident Management System logo

Never miss a critical alert.

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With its distinctive alert-until-read technology, OnPage is the top Secure Incident Management System on the market.

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PolyAI logo

Customer-led voice AI for enterprise contact centers

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PolyAI is a voice AI platform designed to transform call centers into revenue generators by resolving calls and consistently delivering customer experience. PolyAI's conversational AI platform allows customers to speak naturally, interrupt, and change topics while maintaining a seamless interaction.

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Curious Thing logo

Voice AI assistants for businesses of all sizes

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Voice AI assistants for businesses of all sizes, powered by conversational voice AI technology & OpenAI's ChatGPT.

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8x8 Contact Center logo

One solution for every customer interaction.

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8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

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Customer2AI logo
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AI-powered customer service and sales platform

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Customer2AI is an AI-powered customer service platform that provides automated support through customizable AI agents. The software handles customer interactions including calls, chats, and subscription management with features such as call transcripts, user management, and cost tracking. The platform offers voice customization options, CRM integration, and appointment booking capabilities accessible through a centralized dashboard.

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HGS Agent X logo
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Contact Center AI

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HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring & onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. Schedule a free demo to learn more.

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TCN logo

Cloud-based call center solution

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TCN Operator provides all the tools you need to stay compliant, optimize customer service and take your contact center to the next level. But that’s not all – TCN is priced on a pay-per-use basis, so you save money by only paying for what you need and avoid getting locked into a service contract.

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Alvaria Engagement Analytics logo
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Insights into Operational Efficiency & Customer Sentiment

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Alvaria Engagement Analytics is a speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer sat across all customer communication channels.

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Qfiniti logo

Call center workforce management solution

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Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.

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Voci logo
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Speech analytics software with event-level metadata

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Voci is a cloud-based and on-premise speech analytics software designed to help businesses gain insights into voice data using AI technology and deep learning algorithms. It lets teams transcribe large volumes of audio into analyzable text via high-speed DDR4 SDRAMs.

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