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Speech Analytics Software

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2.2M+ verified reviews. Learn more

14+ years of expertise. Learn more

2M+ monthly users.

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VoiceAnalytics logo

Gain insights out of all your customer interactions

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.3

Features

4.5

Description

By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.Read more about VoiceAnalytics
Pros and Cons from VoiceAnalytics users
No pros & cons found
AgentAssist logo

Empower agents to be more productive and efficient.

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
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No reviews

Functionality
Ease of Use

0

Features

0

Description

Real-time call analysis that guides and coaches agents to stay compliant, allowing them to solely focus on solving the customer's query. Agent Assist contains several features that improve agent satisfaction, such as automated pop ups and call wrap-ups.Read more about AgentAssist
Pros and Cons from AgentAssist users
No pros & cons found
Call Journey logo

Small moments, deep insights

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Reviews Sentiment
 
3-4
Positive Reviews
Functionality
Ease of Use

4.5

Features

4.5

Description

Driving improved CX, sales and compliance outcomes through having the right data in the right formatRead more about Call Journey
Pros and Cons from Call Journey users
No pros & cons found
NICE CXone logo

NICE CXone

Cloud Contact Center Software

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.2

Features

4.1

Description

Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CXRead more about NICE CXone
Pros and Cons from NICE CXone users
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+15
Sprinklr logo

Sprinklr

Social media management, analytics & strategy planning.

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

3.8

Features

4.3

Description

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.Read more about Sprinklr
Pros and Cons from Sprinklr users
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+15
Gong.io logo

Revenue Intelligence technology for sales teams

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.7

Description

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.Read more about Gong.io
Pros and Cons from Gong.io users
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+15
CallAI logo

AI-based call analysis platform

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Reviews Sentiment
 
5
Positive Reviews
Functionality
Ease of Use

5

Features

5

Description

With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.Read more about CallAI
Pros and Cons from CallAI users
No pros & cons found
Chorus logo

Capture, transcribe & analyze sales team calls & meetings

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.5

Features

4.4

Description

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software. Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings.Read more about Chorus
Pros and Cons from Chorus users
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+11
Fathom logo

Free AI Meeting Assistant - Never take notes again!

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

5

Features

4.9

Description

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. Read more about Fathom
Pros and Cons from Fathom users
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+15
Convin logo

3X your contact center performance with Convin.

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.9

Features

4.9

Description

Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit. Read more about Convin
Pros and Cons from Convin users
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+15
Customer Frontlines logo

Customer experience management (CXM) platform

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.4

Features

4.5

Description

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.Read more about Customer Frontlines
Pros and Cons from Customer Frontlines users
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+15
Sonix  logo

Automatically convert audio & video to text in minutes

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.9

Features

4.8

Description

Sonix is a cloud-based audio transcription solution for industries including journalism, law, research, education, video production, and more. The flexible online platform is able to automatically convert audio or video files into a transcript in minutes and offers tools for reviewing and editing.Read more about Sonix
Pros and Cons from Sonix users
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+15
Rilla logo

Cloud-based speech analytics software

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.9

Features

4.8

Description

Rillavoice is a cloud-based speech analytics software for the home improvement industry. It uses AI to automatically transcribe, analyze, and give users feedback to improve their close rates and help their sales managers save dozens of hours every month. The AI provides insights to help reps talk better, follow the sales processes to increase the close rate, and provide tangible content on how top sellers at the company are overcoming obstacles.Read more about Rilla
Pros and Cons from Rilla users
+13
ELSA Speak logo

Personalized AI-powered language learning software

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.6

Features

4.5

Description

Top A.I-enabled Speech Recognition technology in the Edtech market with nearly 95% accuracy when compared to native teachers. Easy-to-integrate API, cost reduction, game-changer speech features for your education platforms.Read more about ELSA Speak
Pros and Cons from ELSA Speak users
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+11
SalesLoft logo

Sales acceleration and customer engagement platform

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.3

Features

4.2

Description

Salesloft is a cloud-based sales engagement platform that helps sales teams to automate sales plays, access coaching material, manage pipelines, and more. The platform offers a range of integrated modules including Sales Email, Calendaring, Analytics, CRM Sync, and more.Read more about SalesLoft
Pros and Cons from SalesLoft users
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+15
CallTrackingMetrics logo

The Only All-in-One Call Tracking & Contact Center Solution

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.4

Features

4.6

Description

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.Read more about CallTrackingMetrics
Pros and Cons from CallTrackingMetrics users
+15
Calabrio ONE logo

Comprehensive performance software for contact centers

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.4

Features

4.1

Description

Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.Read more about Calabrio ONE
Pros and Cons from Calabrio ONE users
+15
Dragon Professional Individual logo

On-premise speech recognition software for professionals

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

3.9

Features

4.1

Description

Dragon Professional Individual is a speech recognition software designed to help professionals leverage deep learning technology to dictate and transcribe documents. Its smart format rules automatically adapt to required abbreviations, phone numbers, dates, and other appearing details. Read more about Dragon Professional Individual
Pros and Cons from Dragon Professional Individual users
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+15
JustCall logo

All in one Business Communication Platform

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.3

Features

4.1

Description

JustCall's advanced features includes speech analytics, real-time transcription, AI-based scoring, conversational insights, & more.Read more about JustCall
Pros and Cons from JustCall users
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+15