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Speech Analytics Software

31 software options

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CallTrackingMetrics logo

CallTrackingMetrics

4.5
(64)

The Only All-in-One Call Tracking & Contact Center Solution

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CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

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VoiceAnalytics

5.0
(1)

Gain insights out of all your customer interactions

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By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.

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VoiceAI logo

VoiceAI

4.0
(1)

Small moments, deep insights

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Driving improved CX, sales and compliance outcomes through having the right data in the right format

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daisee

4.6
(11)

AI-enabled speech & semantic analytics software

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Daisee is an artificial intelligence enabled speech & semantic analytics software that helps businesses analyze calls to gain deep insight into customer satisfaction, vulnerability & more. It lets supervisors automatically evaluate call data to detect quality & compliance issues in near real-time.

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Sonar

(0)

Start talking to your customers today.

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Video-based user research platform for companies and agencies.

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assist365 - AI-powered Virtual Assistant logo

assist365 - AI-powered Virtual Assistant

5.0
(1)

Listen to the "Real Voice of Customer" with assist365

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assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

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Snowfly logo

Snowfly

4.1
(18)

Employee engagement, gamification & corporate wellness tool

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Snowfly is an employee engagement and gamification software designed to help businesses measure the performance of employees and engage them through incentives and rewards. It enables organizations to create, implement, and manage recognition programs to improve employee experience (EX) and satisfaction.

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EvaluAgent

4.6
(19)

Quality assurance solution for customer service and sales

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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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Rev.ai

5.0
(1)

Speech recognition software using asynchronous API

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Rev.ai’s suite of speech-to-text APIs allows businesses to build downstream applications. Speech recognition software built from speech engine trained to transcribe content on various topics with various accents for various industries.

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SoapBox logo

SoapBox

5.0
(1)

Speech recognition software designed to detect kid speech

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SoapBox Labs builds speech recognition technology for kids. Its proprietary technology has been built to deliver private and accurate results for kids ages 2 to 12 of all accents and dialects. Soapbox labs also takes into account kids’ unpredictable speech patterns and behaviors.

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Knowlarity logo

Knowlarity

(0)

Communicate. Collaborate. Accelerate.

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Knowlarity is a leading cloud communication company that offers intuitive solutions such as virtual numbers, cloud contact centers, IVR systems, AI-powered speech analytics, chatbots/voicebots, TrueCaller verified business calling, WhatsApp Business API, and more.

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Gong.io logo

Gong.io

4.8
(492)

Revenue Intelligence technology for sales teams

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Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

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NICE CXone

4.2
(511)

Cloud Contact Center Software

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NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences.

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CallFinder logo

CallFinder

4.7
(12)

Speech analytics tool for small to midsize businesses

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CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.

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MaxContact logo

MaxContact

4.7
(10)

Omnichannel Contact Centre Software

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MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team.

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Appen logo

Appen

4.0
(8)

Artificial intelligence (AI) & machine learning (ML) tool

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Appen is an artificial intelligence (AI)-enabled platform designed to help businesses across information technology (IT), automotive, retail, healthcare, and other industries access training data to deploy applications. It enables employees to streamline natural language processing (NLP), speech analysis, and data extraction operations via a unified portal.

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Eureka logo

Eureka

4.5
(4)

Omnichannel speech analytics solution for contact centers

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CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat.

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Observe.AI

4.3
(3)

AI-based call analytics platform

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Observe.AI is a call analysis platform designed to help businesses prepare call transcription and automate speech recognition in order to detect customer sentiments and improve agents' performance in real-time.

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MiaRec logo

MiaRec

5.0
(1)

Call Recording & Voice AI - Innovation in every call

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MiaRec solutions portfolio is based on an innovative call
recording architecture, offering advanced contact-center
functionality such as call recording, live monitoring,
reporting, quality management, and speech analytics.

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OTO logo

OTO

5.0
(1)

Speech analytics API for sentiment analysis

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OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.

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Alvaria Engagement Analytics logo

Alvaria Engagement Analytics

(0)

Insights into Operational Efficiency & Customer Sentiment

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Alvaria Engagement Analytics is a speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer sat across all customer communication channels.

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Clarabridge

(0)

Customer Experience Management

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Clarabridge is a customer experience management app that turns customer feedback into analytics. It uses a text analytics engine to translate customer interactions from multiple sources to generate actionable insights for business. It helps you garner important customer sentiment and intentions.

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Contact Cubed logo

Contact Cubed

(0)

AI-enabled call transcription and speech analytics software

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Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files.

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Contexta360

(0)

AI-enabled platform for managing calls & speech analytics

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Contexta360 is an online platform for analyzing speeches and customer telephone interactions. Speech recognition, natural language processing (NLP), and AI are used to automate the analysis of spoken words. The core module enables organizations to manage and interact with other modules within the software.

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DeepTranscript logo

DeepTranscript

(0)

Transcribe large volumes of conversation

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DeepTranscript is an automatic speech recognition provider for professionnals designed for large volumes and high accuracy. Let's collect all data available in conversations, talks, interview with our plug and play API.

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