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Speech Analytics Software

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Observe.AI logo

Observe.AI

4.3
(3)

The Conversation Intelligence Platform for Contact Centers

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Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance.

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MiaRec logo

MiaRec

5.0
(1)

Boost Efficiency. Elevate Experiences. Improve Outcomes.

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MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happier customers.

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CallTrackingMetrics logo

CallTrackingMetrics

4.6
(102)

The Only All-in-One Call Tracking & Contact Center Solution

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CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

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VoiceAnalytics logo

VoiceAnalytics

4.8
(6)

Gain insights out of all your customer interactions

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By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.

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AgentAssist logo

AgentAssist

(0)

Empower agents to be more productive and efficient.

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Real-time call analysis that guides and coaches agents to stay compliant, allowing them to solely focus on solving the customer's query. Agent Assist contains several features that improve agent satisfaction, such as automated pop ups and call wrap-ups.

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VoiceAI logo

VoiceAI

4.0
(1)

Small moments, deep insights

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Driving improved CX, sales and compliance outcomes through having the right data in the right format

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assist365 - AI-powered Virtual Assistant logo

assist365 - AI-powered Virtual Assistant

5.0
(1)

Listen to the "Real Voice of Customer" with assist365

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assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

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Gong.io logo

Gong.io

4.8
(519)

Revenue Intelligence technology for sales teams

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Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong.

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Snowfly logo

Snowfly

4.1
(18)

Employee engagement, gamification & corporate wellness tool

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Snowfly is an employee engagement and gamification software designed to help businesses measure the performance of employees and engage them through incentives and rewards. It enables organizations to create, implement, and manage recognition programs to improve employee experience (EX) and satisfaction.

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NICE CXone logo

NICE CXone

4.2
(532)

Cloud Contact Center Software

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NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences.

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Chorus logo

Chorus

4.6
(64)

Capture, transcribe & analyze sales team calls & meetings

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Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software. Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings.

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Qualtrics CustomerXM logo

Qualtrics CustomerXM

4.7
(243)

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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ELSA Speak logo

ELSA Speak

4.5
(164)

Personalized AI-powered language learning software

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Top A.I-enabled Speech Recognition technology in the Edtech market with nearly 95% accuracy when compared to native teachers. Easy-to-integrate API, cost reduction, game-changer speech features for your education platforms.

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Dragon Professional Individual logo

Dragon Professional Individual

4.0
(230)

On-premise speech recognition software for professionals

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Dragon Professional Individual is a speech recognition software designed to help professionals leverage deep learning technology to dictate and transcribe documents. Its smart format rules automatically adapt to required abbreviations, phone numbers, dates, and other appearing details.

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JustCall logo

JustCall

4.1
(105)

A cloud-based phone system for remote sales and support team

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The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call.

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Talkatoo logo

Talkatoo

4.6
(42)

Speech recognition and dictation software

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Talkatoo is a speech recognition and dictation software that helps veterinary organizations utilize speech-to-text technology to capture chart notes on a centralized platform. It provides a built-in medical dictionary, which lets medical professionals dictate terms, such as eosinophilia, hypothermia, intubation, and more.

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EvaluAgent logo

EvaluAgent

4.6
(19)

Quality assurance solution for customer service and sales

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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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ICR Evolution logo

ICR Evolution

4.6
(14)

Software for a real omnichannel experience.

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Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.

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CallFinder logo

CallFinder

4.7
(12)

Speech analytics tool for small to midsize businesses

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CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.

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MaxContact logo

MaxContact

4.7
(11)

Omnichannel Contact Centre Software for larger teams

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MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team.

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daisee logo

daisee

4.6
(11)

AI-enabled speech & semantic analytics software

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Daisee is an artificial intelligence enabled speech & semantic analytics software that helps businesses analyze calls to gain deep insight into customer satisfaction, vulnerability & more. It lets supervisors automatically evaluate call data to detect quality & compliance issues in near real-time.

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Appen logo

Appen

4.1
(17)

Artificial intelligence (AI) & machine learning (ML) tool

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Appen is an artificial intelligence (AI)-enabled platform designed to help businesses across information technology (IT), automotive, retail, healthcare, and other industries access training data to deploy applications. It enables employees to streamline natural language processing (NLP), speech analysis, and data extraction operations via a unified portal.

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Cleartouch Cloud Contact Center Platform logo

Cleartouch Cloud Contact Center Platform

4.6
(7)

Cloud Contact Centre Platform

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ClearTouch is a cloud-hosted contact center platform provider, which specializes in boosting the customer experience of organizations in BPOs, consumer goods, and services, healthcare, insurance, and banking

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INVOX Medical logo

INVOX Medical

4.7
(6)

Real-time dictation and transcription of medical reports.

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INVOX Medical is a speech recognition software for real-time dictation and transcription of medical reports. It is compatible with any medical or EHR software and we have specific dictionaries for more than 15 medical specialties to ensure maximum accuracy in dictation transcription.

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Amazon Connect logo

Amazon Connect

4.3
(7)

Scalable Omnichannel Contact Center Solution

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Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

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