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CyberSource

Cloud-based payment management platform

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CyberSource Pricing, Features, Reviews and Alternatives

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Ease of use
Value for money
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Ease of use
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Customer support

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CyberSource product overview

What is CyberSource?

CyberSource is a cloud-based payment management platform designed to help businesses automate payment operations, track fraud transactions, and enforce payment security.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat

Training options

Documentation

CyberSource FAQs

Q. Who are the typical users of CyberSource?

CyberSource has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does CyberSource support?

CyberSource supports the following languages:
English

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Q. Does CyberSource offer an API?

No, CyberSource does not have an API available.

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Q. What level of support does CyberSource offer?

CyberSource offers the following support options:
Email/Help Desk, Phone Support, Chat

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CyberSource features

Functionality

3.8

/5

4

Total features

4

1 categories

Most valued features by users

ACH Payment Processing
Mobile Payments
Online Payments
Point of Sale (POS)

CyberSource users reviews

Overall Rating

3.5

/5

4

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

2

0

1

0

1

AR
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Anonymous Reviewer

Verified reviewer

Internet, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Complete Payment Platform

Reviewed 4 years ago
Pros

What I like more about CyberSource is that provides all the information you might need regarding the payment transactions and it is presented in am organize way so it is pretty easy to find what you are looking for (status, payment method etc) The option of the filters to find a transaction might seem overwhelming at first but the are very handing when having to look for transactions with just partial leaves of information. CyberSource also allows to create advance rules (country based, amount, velocity) and they are very simple to set.

Cons

The only down side I have encountered so far (but it is the same in all the payment platforms I have work with) is that there is no easy way to download/get the data of transactions older than 6 months.

CB
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Carla B.

Leisure, Travel & Tourism, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Payment Solution

Reviewed 4 years ago

overall experience is it's user friendly very easy it's new interface for reporting is fantastic.

Pros

It's easy to use, easy to search historical transactions.

Cons

One of the cons of this software is that it does not allows refunds to be processed past 6 month from the transaction date.

CT
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Connie T.

Museums and Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Service

Reviewed 3 years ago

Very very frustrating.

Pros

For customer service - nothing. They have been a nightmare the entire time I have been dealing with them.

Cons

Customer Service is horrible. Today I was told that there is a 24 - 48 HOUR!! response time to address my billing issues. This is unacceptable.

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Rachel W.

Verified reviewer

Performing Arts, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Beware of the processor

Reviewed 4 years ago

Terrible experience. Better Business Bureau rating are terrible as well. Wish I had know before switching to them.

Pros

The only thing I have to say that would be slightly positive is that it was easy to set up.

Cons

They will say that they can save you money when you switch to them. They are not. There is fees for everything, including a terminal to use their product. They also make you sign a contract for both, which will not be clearly stated by your rep. When you have finally had enough of Cybersource, you will be charged hefty fees from both Cybersource and their terminal. I was only notified of Cybersource's termination fee. Now my representative with not answer back, even to give a copy of the contract stating this.

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