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NorthStar Logo

NorthStar

Customer service is at the heart of everything we do.

NorthStar - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is NorthStar?

You need a customer service software that works with your unique billing strategy, and you’re probably thinking it’s going to cost you. In fact, most small- to medium-sized utility administrators think a state-of-the-art customer information and billing software is big-city expensive.

But, NorthStar is different. We’ll give you everything you want, even the modifications that big utilities have, at a fraction of the cost. How can we do that? We’ve been in the utilities customer service and billing software business for over 45 years, and we’ve built NorthStar to tackle any challenging billing scenario you can think of, even complicated, deregulated markets and alternative energy sources. NorthStar will tailor a solution that provides the best experience for your customers and keeps your employees performing at peak efficiency. It’s time you experience the power of NorthStar.

Benefits of using NorthStar

NorthStar CIS
• configurable customer information and billing software
• CIS that makes billing easy: in person, by mail, or online
• automate repetitive processes to streamline operations
and maximize efficiency
• generate data to help make informed decisions

NorthStar mCare
• optimize field staff order assignments to increase work
productivity
• reduce overhead costs of manual, paper-based
dispatching and data entry
• maximize workloads and staff schedules
• improve field staff safety and security with real-time
visibility and statuses
• shorten response times and keep customer
satisfaction high

NorthStar Cloud
• house your applications in a modern technology
architecture
• access data through a browser-based interface
accessible anytime, anywhere, and on any device
• improve your application's performance with
database management and maintenance
• free up your IT personnel for other priority tasks

NorthStar and SilverBlaze
• available anytime, anywhere, and on any device
• give customers control over their accounts
• show customers time of use data to help them
control their utility consumption
• offer paperless billing to improve collection cycle
• streamline operations and allow CSRs to handle
other high priority tasks
• initiate move-ins, move-outs, transfers and so much
more.

Starting from

ic-pricetag

No pricing info

Alternatives with better value for money

NorthStar's key features

Most critical features, based on insights from NorthStar users:

Printing Services Integration
3.0
(1)
Online Payments
5.0
(1)
Self Service Portal
3.0
(1)
Document Management
4.0
(1)
Payment Collection
4.0
(1)
Metered Billing
4.0
(1)

Features

5.0

/5

2

Ease of use

4.0

/5

2

All NorthStar features

Accounting
(0)
ACH Payment Processing
(0)
Activity Dashboard
(0)
Audit Trail
(0)
Automatic Backup
(0)
Billing & Invoicing
(0)
Commenting/Notes
(0)
Compliance Management
(0)
Contact Database
(0)
Customer Management
(0)
Customizable Reports
(0)
Customizable Templates
(0)
Electronic Payments
(0)
Financial Analysis
(0)
For Electricity
(0)
For Natural Gas
(0)
For Trash
(0)
For Water
(0)
Forecasting
(0)
Historical Reporting
(0)
Meter Data Management
(0)
Mobile Access
(0)
Monitoring
(0)
Non-Metered Billing
4.0
(1)
Payment Reminders
(0)
Penalty/Cut-Off Processing
(0)
Performance Metrics
(0)
Portfolio Management
(0)
Predictive Analytics
(0)
Rate Management
(0)
Real-Time Reporting
(0)
Recurring/Subscription Billing
(0)
Refund Management
3.0
(1)
Reporting & Statistics
(0)
Reporting/Analytics
(0)
Risk Analysis
(0)
Risk Assessment
(0)
Third-Party Integrations
(0)
Transaction History
(0)
Usage Tracking/Analytics
(0)
User Management
(0)
Work Order Management
(0)
Workflow Management
(0)

NorthStar alternatives

NorthStar logo

NorthStar

4.0
(2)

Starting from

ic-pricetag

No pricing info

Free trial
Free version
Ease of Use
4.0
Features
5.0
Value for Money
5.0
Customer Support
5.0
AMCS Utility Billing logo

AMCS Utility Billing

4.8
(80)
visit website

Starting from

ic-pricetag

No pricing info

Free trial
Free version
Ease of Use
4.8
Features
5.0
Value for Money
4.4
Customer Support
4.9
Accountable logo

Accountable

4.7
(13)
visit website

Starting from

399

Per month

Free trial
Free version
Ease of Use
5.0
Features
4.8
Value for Money
4.7
Customer Support
4.8
ACTICO Credit Risk Platform logo

ACTICO Credit Risk Platform

(0)
visit website

Starting from

45000

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

NorthStar support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Live Online
Webinars
Documentation
Videos

NorthStar reviews

Overall rating

4.0

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

0

2

0

0

0

NorthStar FAQs

Q. Who are the typical users of NorthStar?

NorthStar has the following typical customers:
Small Business

These products have better value for money

Q. What languages does NorthStar support?

NorthStar supports the following languages:
English

Q. Does NorthStar offer an API?

No, NorthStar does not have an API available.

Q. What level of support does NorthStar offer?

NorthStar offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

Utility Billing
Risk Management
Financial Risk Management
Hedge Fund

Select your country

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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