Simplicity Pricing, Features, Reviews & Comparison of Alternatives

Simplicity

Debt collection management for businesses of all sizes

4.42/5 (90 reviews)

Simplicity overview

What is Simplicity?

Simplicity is a cloud-based collections management software which can be used to manage an unlimited number of clients and cases from any web browser. The system is suitable for a range of collections businesses and professionals, including collection agencies, judgment recovery professionals, legal collections, medical collections, repo managers, collection attorneys, homeowner associations (HOAs), and more.

Simplicity includes a case import tool which allows users to import and manage cases in bulk. The digital library can be used to store complaint letters, credit reports, and other debtor documents, and documents can also be generated automatically for cases or debtors. Real-time reports notify users of due and overdue payments, and when it is time to file complaints. More than 60 reports are built into the system, including reports on transactions, payments, sales commissions, collector fees, payment plan projections, and more.

Pricing

Starting from
$59/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Latin America, Mexico

Supported languages

English
Simplicity screenshotWhat Simplicity Debt Collection Software Users are SayingSimplicity screenshotSimplicity screenshotSimplicity screenshotSimplicity screenshotSimplicity screenshotSimplicity screenshotSimplicity screenshotSimplicity screenshotSimplicity screenshotSimplicity screenshotSimplicity screenshotSimplicity Debt Collection Software Demo Video

Simplicity reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.1
  4.4
  4.5
Anonymous

Best Collection Software

Used daily for 2+ years
Reviewed 2019-01-08
Review Source: Capterra

Great experience.

Pros
The software is easy to use and cost efficient. The developers are always upgrading the software to make it easier to use and to add on better features. Its a one stop shop for collection agencies.

Cons
When I first got Simplicity I wasn't able to split payment 3 ways but now they've done an update and we are able to split the payment 3 ways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Michael Waters

Great product!

Used daily for 6-12 months
Reviewed 2016-12-14
Review Source: Capterra

Very Good product that is constantly upgraded to meet our needs. Custom work is available for additional cost. Customer service is outstanding and their employees really care about your business. The staff has gone out of their way to assist and get us what we need to operate.

Pros
Cost, Ease of use.

Cons
VERY limited reports. Most products now have a custom report writer where you can select which fields to show, and what fields to trigger. Reports in the system seem to change every so often away from what they were, which leaves us searching to find another way to report.

Response from SeikoSoft


Michael,
Thanks for taking the time to review our software. We will be calling you regarding our reports and importing process. Our importing tool allows you the ability and flexibility to map whatever file you get. Once you have that mapping set up you can use it indefinitely in the future so you don't have to set the mapping up with each file as long as the file structure does not change. Once you have it mapped, you can reuse the mapping to ensure that other files of that same structure are easily imported.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

JOHN HARRIS

SIM REVIEW

Used daily for 2+ years
Reviewed 2016-12-12
Review Source: Capterra

FOR THE MOST PART, I DO LIKE SIM. HOWEVER, I DO HAVE SEVERAL ISSUES. ONE BEING THAT YOU GUYS ARE NOW CHARGING BY USERS. THIS CAUSED AN INCREASE IN OUR BILL FROM 99 TO 350. THAT IS A CRAZY PRICE INCREASE CONSIDERING I ONLY HAVE 5 EMPLOYEES AND I USE THE USERS AS A PLACE TO ORGANIZE FILES BASED UPON THEIR STATUE SO TO USE THIS BILLING METHOD AS A WAY TO JUDGE THE SIZE AND USE OF YOUR SOFTWARE IS A POOR MISTAKE. IN OTHER WORDS, I USE THE USERS AS A STORAGE AND ORGANIZATIONAL METHOD AND SHOULD NOT BE PENALIZED FOR IT. SECONDLY, THERE ARE MANY ISSUES WITH YOUR FILE EXPORTER IT HAS SO MANY PROBLEMS WHEN I OPEN THE FILE. I UNDERSTAND THAT IT IS AN ISSUE WITH EXCEL HOWEVER THERE NEEDS TO BE A BETTER WAY TO DO THAT. THIRDLY, THE SEARCH FILTERS IN BULK ACCOUNT AND JUST GENERAL SEARCH HAS NO WAY TO CLEAR WITHOUT REENTERING THE BULK FEATURE, An ADMINISTRATOR SHOULD HAVE THE ABILITY TO OMIT A CREDITOR OR OMIT A COLLECTOR IN THEIR SEARCH. THE SEARCH IS CLUNKY IN ADDITION WHEN EVER YOU TRY TO ORGANIZE BY SENDING OR DESCENDING VALUES IT TROUGHS THE WHOLE SEARCH OFF OFTEN GOING BACK TO A PREVIOUS SEARCH CAUSING PROBLEM.

Pros
ITS EASE OF USE.

Cons
THE ACCOUNT IMPORTER AND EXPORTER

Response from SeikoSoft


John,
Thanks for your candid review and I am glad that we were able to call and work things out with you. In talking with you, your concerns were all overshadowed by our price increase. I can understand your frustrations there, it does sound like our support staff were able to identify your problems and work them out to your satisfaction. From a billing/user side we were also able to identify the "users" that you have in the system that were not being used as login users and mark them so you will not have to worry about being charged for them moving forward. As always we appreciate your business and the feedback and were glad to be able to identify and resolve your issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Brian Hurst

Cloud Collection Software at Value Price Point

Reviewed 2016-12-19
Review Source: Capterra

This is a good cloud based software option for solos and small firms that need value on a budget. The program covers almost all of the needs that a collection attorney or agency would like to see addressed in collections and creditor's rights practice management solution. The case financials tab, maintaining case balances with all categories of damages, as well as the allocations and disbursement ratios of recoveries is a huge plus for this practice management solution at a very reasonable price for solos and small firms. The only enhancements that I can currently see are as follows: 1. Integration with a more generalized practice management solution - Most solos and small firms have to take on cases in other practice areas because they either don't have the necessary volume to maintain just a collections/creditor's rights firm or they don't have the staff to do so. Thus, they handle other types of cases that Simplicity is not really designed to handle. It would be nice for Simplicity to either broaden their scope and create a total practice management solution with their collections and creditor's rights platform as a module thereof or to create integrations with some of the more comprehensive practice management solutions, such as Clio or Rocket Matter, that don't have a collections/creditor's rights module. 2. Integration with Dropbox, Box, OneBox, etc... - An API integration with these services so that when documents are uploaded to Dropbox, for instance, then those files are automatically synced to and populate the related case/account document folder in Simplicity, if that case's Dropbox folder is linked to Simplicity. 3. More API integrations - It would be nice to be able to integrate quickly and more fully with a wide range of other third party apps that help solos and small firms run their practice, utilizing services such as Zapier. I realize that these suggestions cost money, but I don't think that a practitioner would complain about a one-time setup fee for Dropbox integration or a monthly fee if it was reasonable. I think a one-time setup fee makes more sense, but either could work. The same would go for other integrations. A lot of cases that may be non-traditional collections/creditors' rights cases, such as personal injury cases or breach of contract business disputes, become collection cases at some point when the prevailing party starts having to collect on a judgment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Graeme Abraham

I insist on Simplicity

Used daily for 2+ years
Reviewed 2016-12-28
Review Source: Capterra

I've used Simplicity at three businesses now. When I was recruited by a collections law firm, I insisted they switch to Simplicity because it is by far the easiest software to train employees to use, has the most features, and had a simple subscription model. The support was always on top of our requests and even helped add features we felt were missing. I would never do collection work without this software.

Pros
Easy template management with unlimited templates. Custom transaction names. Unlimited custom fields.

Cons
No ability to set default transaction amount. No bankruptcy tracking (had to create custom fields for this). The biggest issue of all: in Utah, pre-judgment costs and fees are part of the judgment total, yet simplicity treats the judgment amount as 100% principal - could really use an option to break out the judgment without complicated adjustments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Simplicity pricing

Starting from
$59/month
Pricing options
Subscription
View Pricing Plans

Starter: $59/month.
Pro: $99/month, $599 setup fee.
Enterprise: $59/month, $7999 setup fee (can be installed on-premise).

Simplicity features

Accounting Integration
Activity Dashboard
Customizable Reporting
Data Import/Export
Real Time Reporting
Reporting & Statistics

API (253 other apps)
Accounting Management (168 other apps)
Audit Trail (125 other apps)
Automatic Notifications (159 other apps)
Billing & Invoicing (174 other apps)
Compliance Management (172 other apps)
Electronic Payments (155 other apps)
Expense Tracking (157 other apps)
Invoice Management (221 other apps)
Invoice Processing (142 other apps)
Multi-Currency (152 other apps)
Real Time Data (141 other apps)
Third Party Integration (183 other apps)
Workflow Management (139 other apps)

Videos and tutorials

Additional information for Simplicity

Key features of Simplicity

  • Account history
  • Check printing
  • Client management
  • Agency management
  • Credit bureau reporting
  • Custom notations
  • Flexible scripting
  • In-house collections
  • Payment plan management
  • Transaction management
  • Custom collection lists
  • Secure client access
  • Litigation processing
  • Account linking
  • Trust accounting
  • Reminders
  • Daily due payment reviews
  • Overdue payment reviews
  • Case tracking
  • Bulk case import
  • Document storage
  • Employee management
  • Real-time financial reports
  • QuickBooks integration
  • Real-time case reporting
  • Transaction, client & payment reports
  • Collector dashboard
  • Automatic document generation
  • Case import & export
  • Case management
View All Features

Benefits

The built-in case importing tool allows users to manage their cases in bulk.

Documents can be generated automatically as needed from previously created or uploaded documents.

Debtor documents, including complaint letters and credit reports, can be stored in the centralized digital library and accessed from anywhere, on any device.

A range of standard reports are built-in, including legal collection reports, financial reports, and quick reports on collector performance, sales commissions, collector fees, payment plan projections, uncollectibles, and more.

Tools for exporting cases and updating debtor records allow users to create debtor extracts to be sent to skip tracers, and update records in bulk for any information received back.