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Simplicity Pricing, Features, Reviews and Alternatives

Simplicity product overview

Price starts from

79

Per month

What is Simplicity?

Simplicity is a cloud-based collections management software which can be used to manage an unlimited number of clients and cases from any web browser. The system is suitable for a range of collections businesses and professionals, including collection agencies, judgment recovery professionals, legal collections, medical collections, repo managers, collection attorneys, homeowner associations (HOAs), and more.

Key benefits of using Simplicity

  • The built-in case importing tool allows users to manage their cases in bulk.

  • Documents can be generated automatically as needed from previously created or uploaded documents.

  • Debtor documents, including complaint letters and credit reports, can be stored in the centralized digital library and accessed from anywhere, on any device.

  • A range of standard reports are built-in, including legal collection reports, financial reports, and quick reports on collector performance, sales commissions, collector fees, payment plan projections, uncollectibles, and more.

  • Tools for exporting cases and updating debtor records allow users to create debtor extracts to be sent to skip tracers, and update records in bulk for any information received back.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    Simplicity pricing information

    Value for money

    4.6

    /5

    93

    Starting from

    79

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Simplicity features

    Functionality

    4.1

    /5

    93

    Total features

    23

    2 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    Data Import/Export
    Customizable Reports
    Real Time Reporting
    Accounting Integration
    Contact Management
    Transaction Management

    Simplicity users reviews

    Overall Rating

    4.4

    /5

    93

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.62/10
    Rating distribution

    5

    4

    3

    2

    1

    53

    28

    8

    1

    3

    Pros
    It has great features and reports available along with the ability for my clients to log into reviewing their accounts as often/little they would like. Definitely, would recommend this software.

    AR

    Anne R.

    I Have been an admin on Simplicity for over 2 years now, and the customer support, tools, and ease of use are amazing compared to the programs I have used over the past 20 years.

    AS

    Amy S.

    We are very pleased with our decision with Simplicity for our collection software needs, but also because of the friendly and well-informed support we receive when questions arise.

    RB

    Robert B.

    Cons
    The program is very difficult to navigate, and customer support is woefully insufficient.

    JT

    Joseph T.

    Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.

    BB

    Bill B.

    Lack of simple reports, no way to pull court hearings for a certain date.

    JW

    Julie W.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great Software for Collections

    Reviewed 3 years ago
    Pros

    It is very easy to use to keep your accounts in order

    Cons

    I don't have any thing I do not like about this product

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    SimplicityCollect Hits The Mark

    Reviewed a year ago

    I work for a property management company and am in the initial stages of building an internal collection department. [SENSITIVE CONTENT HIDDEN] went above and beyond to get us functional in a short amount of time. He's patient, friendly and thorough. Thank you

    Pros

    Ultimately, it had everything I was looking for in a debt collection system. It offers a great deal of customization to effectively meet your department's needs. Technical support is timely and effective. They work closely with you to ensure the initial setup and training targets your specific needs. SimplicityCollect has an online help guide as well as videos to help with ongoing training. They have live CHAT for problem resolution. They also have a solid list of partners should you need payment gateways, skip tracing and more.

    Cons

    I'm old school and like to have a manual to read through. I printed my own manual for every day use. This may be a non issue for many people, but was important to me.

    Vendor response

    Welcome to SimplicityCollect! We're excited to help you continue to be successful in your collection efforts!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Simplicity Collect issues

    Reviewed 2 years ago

    Up until a week ago it has been okay, but the past week the software has been offline intermittently at critical times of the day for us, with no real explanations except the canned response. We will be evaluating other solutions after this fiasco.

    Pros

    Easy to use for collectors. Basic reports are easy to export.

    Cons

    past week have not had access to software intermittently, get canned answers for what the issue is. Have asked for call back from Management have not heard yet. Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.

    Vendor response

    Bill, we are sorry to hear that you are considering other options, especially since you have utilized the software for over 2 years with little to no interruption or issue. In this instance, our support team did employ canned responses to ensure that all of our clients received timely and accurate basic information during the 3 partial days of performance degradation and service interruption. We are...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great product!

    Reviewed 5 years ago

    Very Good product that is constantly upgraded to meet our needs. Custom work is available for additional cost. Customer service is outstanding and their employees really care about your business. The staff has gone out of their way to assist and get us what we need to operate.

    Pros

    Cost, Ease of use.

    Cons

    VERY limited reports. Most products now have a custom report writer where you can select which fields to show, and what fields to trigger. Reports in the system seem to change every so often away from what they were, which leaves us searching to find another way to report.

    Vendor response

    Michael, Thanks for taking the time to review our software. We will be calling you regarding our reports and importing process. Our importing tool allows you the ability and flexibility to map whatever file you get. Once you have that mapping set up you can use it indefinitely in the future so you don't have to set the mapping up with each file as long as the file structure does not change. Once you have it mapped, you can reuse the mapping to ensure that other files of that same structure are easily imported.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Cloud Collection Software at Value Price Point

    Reviewed 5 years ago

    This is a good cloud based software option for solos and small firms that need value on a budget. The program covers almost all of the needs that a collection attorney or agency would like to see addressed in collections and creditor's rights practice management solution. The case financials tab, maintaining case balances with all categories of damages, as well as the allocations and disbursement...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Simplicity FAQs and common questions

    Q. What type of pricing plans does Simplicity offer?

    Simplicity has the following pricing plans:
    Starting from: $79.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Simplicity?

    Simplicity has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Simplicity support?

    Simplicity supports the following languages:
    English


    Q. Does Simplicity support mobile devices?

    Simplicity supports the following devices:
    Android, iPad, iPhone


    Q. Does Simplicity offer an API?

    No, Simplicity does not have an API available.


    Q. What level of support does Simplicity offer?

    Simplicity offers the following support options:
    FAQs/Forum, Email/Help Desk, Chat, Phone Support

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