VIP Utility Billing - 2026 Pricing, Features, Reviews & Alternatives

Software Solutions’ Utility Billing software is used at agencies of all shapes and sizes. The VIP Utility Billing platform is flexible enough to handle even the most complex bill calculations and rate structures. It provides drill-down capabilities on accounts and bills associated with a single customer or landlord.

It utilizes cloud-based software to manage all utility billing and collection needs: electronic workflows, meter reading interfaces, mobile work orders, Geographic Information Systems (GIS), account management, deposit tracking, secure billing, etc. The integrated VIP Web Portal allows customers to see and pay their bills online. This software comes with experienced professionals that assist with training and implementation.

• Provides a user-friendly experience

• PCI compliant

• Customers manage their accounts via online bill presentation, e-mail bill notices, web payment, and email/text notifications

• View all information to assist a customer from a single menu selection

• Easily filtered grids to customize data display and output to other applications such as Excel and Word

• Processing of deposits is configurable to meet your individual deposit’s policies

• Automatic application of deposits to final bills

• Automated refund process

• View and report on all the accounts (active and inactive) related to a customer

• Link a single customer to multiple billing locations

• Unlimited comments that follow a person as they move

• Flexible, unlimited metered and flat-rate services

• Ability to set up services to automatically bill according to a pre-set frequency

• Review hi/low bills quickly and easily using intelligent data grids

• Use drill-down functionality to view the entire billing history, rate history, and more

• Schedule rate changes to automatically take effect in the future

• Secure billing adjustments using the approval workflow

• Electric Budget Billing

• Flexible payment plans for one or multiple bills

• Push your work orders to the field quickly and efficiently

• Leverage ESRI Workforce to get work orders on mobile devices

• Eliminate double data entry

• Place alerts on accounts

• Customized bill comments for individual accounts

• View and report on all the accounts (active and inactive) related to a landlord

• Use for billing/tracking any non-utility services/charges

• Integrated with a variety of metering systems

• Track meter installations, testing, and repairs

• Easily customized printed work orders.

• Provide faster service delivery with VIP Mobile

• Work Orders which allows you to initiate work orders in the office or in the field

• Experienced Utility Billing professionals to assist you with office policies or procedures

• Track the testing and certification of backflow devices

• Generates letters notifying customers of certification requirements