App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Heartland Payment Processing Logo

Heartland Payment Processing

4.3
(40)

Write a review

Payment processing software for hospitality sector

see alternatives

(0)

Heartland Payment Processing Pricing, Features, Reviews and Alternatives

Heartland Payment Processing product overview

What is Heartland Payment Processing?

Heartland Payment Processing is a cloud-based software that helps businesses in hospitality, medical, government, and other sectors accept payments via credit or debit and EMV chip cards. The solution lets managers collect payments at the counter, kiosks, or from the customer's home.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk

Training options

Documentation
In Person

Heartland Payment Processing pricing information

Value for money

3.8

/5

40

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Heartland Payment Processing features

Functionality

4.3

/5

40

Total features

14

1 categories

Most valued features by users

Activity Dashboard
API
Reporting/Analytics
Electronic Signature
Debit/Credit Card Processing
Electronic Payments
Recurring/Subscription Billing
Mobile Payments

Functionality contenders

Heartland Payment Processing users reviews

Overall Rating

4.3

/5

40

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.58/10
Rating distribution

5

4

3

2

1

25

8

2

2

3

Pros
The people are so friendly and helpful when you need help. The software is very easy to use.
It's a great tool to be able to take payments and allow people to make payments online. We have had great success with integrating the platform onto our website.
Customer service has been top notch with clarity and ease of communication. The system is easy to use also with payment processing and deposits.
Cons
I finally spoke to [SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.
We’ve been shut down in one form or another for over 12 months and having Heartland hold back 100% of our credit sales during this is seriously catastrophic.
Heartland debits fees from our account and then doesn’t deposit the sales. This problem has been occurring for two months and Heartland has shown no interest in fixing the problem.

Overall rating contenders

Overall Rating

Heartland Payment Processing

Reviewed 2 years ago

Transcript

Kelsey: Hi, my name is Kelsey. I'm an assistant for legal services, and I give Heartland Payment Processing...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

One of the best in class for this service

Reviewed 4 years ago
Pros

I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.

Cons

There are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Heartland is easy to use, transparent, and has lower fees

Reviewed 2 years ago

It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees because there aren't any.

Pros

The customer service is amazing! The people are so friendly and helpful when you need help. The software is very easy to use. You see everything! There aren't hidden fees or fees that are impossible to figure out and the fees are lower than others.

Cons

It doesn't seem to be set up for automatic payments or maybe it is, but I haven't figured it out yet. It's the one area where customer service wasn't able to help me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lack of customer service, support, knowledge

Reviewed 21 days ago

I can't get my questions answered!! No one has a clue, but we are paying a expensive fee. The sales rep sold me on a platform which was supposed to be better and cheaper, but I am a firmly believe he opened a new account to make a sale for himself. It was almost exactly the same and more expensive!! When asked for a refund, heartland was unable to do it.

Pros

The software is easy to use, but I am so frustrated that I am not likely anything from heartland. Heartland support, the software is outsourced. Heartland employees will send you NMI employees and gateway support. What does Heartland payment processing platform cover??

Cons

Heartland support, the software is outsourced. Heartland employees will send you NMI employees and gateway support. What does Heartland payment processing platform cover?? I called today and i was on the phone for 1 hour, I called heartland, heartland nmi, they told me to call heartland gateway, they told me to go back to heartland nmi. I just needed to reset a password. So confusing of who to talk to or call.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Pretty good processor

Reviewed 3 months ago
Pros

I liked Heartlands customer service. They were always easy to understand and helpful.

Cons

They had a lot of fees that kept going higher over the years.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good Credit Card Processor

Reviewed 4 years ago

Heartland does exactly what they've said they were going to do. They allow us to take credit cards and they pay us the very next day.

Pros

They do what I need them to do and I have had no issues in the last 2.5 years we've been with them. They also have stellar customer service. Every time I call, I get someone who is very pleasant and helpful, which is difficult to get with most companies.

Cons

Their website looks beautiful but it can be difficult to use and VERY slow to load. Also, their pricing is beyond convoluted so I have no idea what I'm paying for, but I do sense my rates rising.

Heartland Payment Processing FAQs and common questions

Q. What type of pricing plans does Heartland Payment Processing offer?

Heartland Payment Processing has the following pricing plans:
Free Trial: Available


Q. Who are the typical users of Heartland Payment Processing?

Heartland Payment Processing has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Heartland Payment Processing support?

Heartland Payment Processing supports the following languages:
English


Q. Does Heartland Payment Processing offer an API?

Yes, Heartland Payment Processing has an API available for use.


Q. What other apps does Heartland Payment Processing integrate with?

Heartland Payment Processing integrates with the following applications:
Adobe Commerce, WooCommerce, WordPress


Q. What level of support does Heartland Payment Processing offer?

Heartland Payment Processing offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk

Common Heartland Payment Processing comparisons

Related categories