AdvancedMD EHR vs RXNT

ChiroTouch

BestoSys

athenaOne

ChiroTouch with Rheo, the AI assistant for chiropractic, cuts documentation time by up to 92%. Trusted by 12,500+ practices, it delivers all-in-one EHR tools for scheduling, billing, payments, and patient engagement.

Bestosys is a complete practice management software for doctors & dentists with features for record keeping, patient relationship management, lead management and systematic growth

AthenaOne is a fully-integrated healthcare solution combining electronic health records, medical billing, practice management, and patient engagement. The AI-native platform streamlines clinical documentation, automates data exchange, and simplifies administrative tasks for providers. With features like customizable workflows, automated wellness outreach, and telehealth, the system helps medical practices enhance clinical outcomes and operational efficiency.

It is exceedingly hard to get prompt customer service from them.

Patient Services Manager

Nearly every question or system issue we have had has been left unanswered, and almost any time I've reached out to support I can tell they have no idea what I am even asking.

therapist

I've been pleased with the customer support team and appreciative of their efforts to make sure I have the best experience possible.

AdvancedEHR is a cloud-based electronic health record (EHR & EMR) solution which allows users to customize charting to suit their own workflows and preferences

Accounting

Activity Dashboard

Alerts/Notifications

Analytics

Appointment Management

Appointment Scheduling

Billing & Invoicing

Charting

Claims Management

Client Portal

Coding Assistance

Collaboration Tools

Compliance Tracking

Confirmations/Reminders

Customizable Forms

Customizable Templates

Data Synchronization

Decision Support

Diagnostic Reports

Document Storage

Drug Reference Database

EMR/EHR

E-Prescribing

For Cardiologists

For Chiropractors

For Dermatologists

For Family Medicine

For Medical Purposes

For Mental/Behavioral Health

For Neurologists

For Obstetrics & Gynecology

For Ophthalmologists

For Orthopedics

For Pain Management

For Physical Therapy

For Podiatrists

For Primary Care

For Substance Abuse Therapy

For Urgent Care

For Urologists

Handwriting Recognition

HIPAA Compliant

kiosk

Lab Integration

Lab Results

Meaningful Use Certified

Medical Billing

Medication Management

Mobile Access

Mobile App

ONC-ATCB Certified

Online Booking

Order Entry

Patient Education

Patient Engagement

Patient Flow Management

Patient Intake

Patient Management

Patient Portal

Patient Records Management

Patient Scheduling

Payment Processing

Physician Scheduling

Practice Management

Reminders

Reporting & Statistics

Revenue Management

Role-Based Permissions

Scheduling

Self Check-In/Check-Out

Self Service Portal

Telemedicine

Template Management

Templates

Third-Party Integrations

Treatment Planning

Voice Recognition

Some users say AdvancedMD EHR offers good value for money, especially for bundled features and negotiable pricing. However, some reviewers feel the system is expensive, with hidden costs, inflexible pricing, and essential features not included in the base price.

Value for money

By industry, AdvancedMD EHR reviewers are most commonly professionals in medical practice (58%). The most frequent use case cited is electronic medical records (49% of reviewers).

AdvancedMD EHR

Web-based

iPhone

iPad

Android

Windows

DrChrono

Epic

NextGen Office

Tebra

eClinicalWorks

Intergy

EHR 24/7

Basic

Long waits and unhelpful calls

84% of reviewers feel negative about phone support. Reviewers indicate that hold times are often excessive, sometimes exceeding an hour, and callbacks are rarely prompt. They say it is difficult to reach knowledgeable representatives, and problems frequently remain unresolved after lengthy calls. Some users report being transferred repeatedly or not having calls returned at all. Reviewers feel that follow-up is inconsistent, and escalating issues to management is nearly impossible. They express frustration with the lack of effective solutions and poor communication during support calls.

Poor internal and client communication

Owner

Unmet needs, lack of communication with us and amongst the team.

65% of reviewers feel negative about communication and response. Reviewers indicate that communication within the company and with clients is often slow, unclear, or unprofessional. They say it is difficult to get updates or accountability for unresolved issues, and that assigned representatives are often unresponsive or unable to provide solutions. Some users report that management and technical teams do not follow up on concerns, leading to unmet needs and prolonged problems. Reviewers feel the lack of clear, timely communication undermines trust and effective problem resolution.

Slow and unreliable email responses

84% of reviewers feel negative about email and communication. Reviewers report that emails to support or account managers often go unanswered for weeks, and responses, when received, are delayed or unhelpful. They say it is difficult to get consistent answers, and follow-up on issues is lacking. Some users mention that important requests or problems are ignored, and that communication breakdowns delay onboarding, troubleshooting, and billing. Reviewers feel the lack of timely and reliable email communication causes significant operational delays and frustration.

Misleading sales promises

Psychologist/ CEO

After Advanced MD couldn't deliver on the promises of the sales team, they held us hostage for several months of our contract.

64% of reviewers feel negative about the sales team. Reviewers say sales representatives often make promises about features, pricing, or compatibility that are not fulfilled after purchase. They report feeling misled or pressured during the sales process, with some noting aggressive tactics. Users indicate a disconnect between what is promised by sales and what is delivered by implementation and support teams. Reviewers feel that the sales team prioritizes closing deals over maintaining long-term customer relationships, leading to disappointment and distrust.

Frequent bugs disrupt workflow

We have spent countless hours over the pasts 2 months trying to tech support for repeated software issues, and brown outs. Despite hours of lost productivity, and revenue, we have maintained a consistent effort to work with your team, and software. Despite this - we are continuing to a see decline in software functionality, and as a result are seeing massive impacts on our day to day operations and revenue.

83% of reviewers feel negative about bugs and issues. Reviewers report persistent glitches, crashes, and slowdowns that disrupt daily operations and impact productivity. They indicate that system outages, lag, and frequent server failures are common, sometimes resulting in lost data or inability to access key features. Some users say updates introduce new problems and that technical support is slow to resolve issues. Reviewers feel these technical difficulties lead to frustration and lost revenue, with many noting that downtime and unresolved bugs are a recurring challenge.

Accessible and simple workflow

78% of reviewers feel positive about the software’s ease of use. Reviewers indicate the system is straightforward and simple to navigate, even for those with no prior experience in EMR systems. They appreciate that the interface is intuitive and learning tools are helpful for onboarding. Some users say the software is visually accessible, which benefits those with impairments. Reviewers appreciate that daily tasks are streamlined, reducing the learning curve and making it easy to adopt. They find the product approachable for both new and experienced users, which helps teams become productive quickly.

Lead Program Therapist

It made scheduling patient’s fairly easy and the patient portal was nice so that communication between patients and practitioners was integrated into the system.

We did a lot of group scheduling which sometimes did not go smoothly which would then make it hard for us to bill those sessions.

Psychiatrist.

For example, to resend 4 medications, you have to select each one, hit "Resend" which then requires you to send each one individually, or save each one to the main console, select each one again, and then send.  

The inability to unsubscribe from marketing emails once I made an account.

Head of Marketing

The customer service is horrible, the tool is not intuitive, it’s hard to pull reports, the patient portal is horrible, the integration with other software and the API is not good

Many of our clients are frustrated with AMD and think it stinks simply because they have setup issues with preferences, templates, etc.

Be sure to have your salesperson walk you through the eRx function before committing to AMD to be sure you know the inefficiency and lack of user response you are getting into.

The biggest con that I face with the software is the inability as an administrator to delete certain things.  

CEO CPS Pgrm Dir

Does not work well with Chromebook which we have.. and does not work well with Google sheets.

The ability to create your own templates and documents.

Medical Director

Prewscribing is a nightmare. If you prescribe controlled substances this is not the program for you.

By contrast, the eRx is painfully inefficient, and the eRx team shows little interesting is making it efficient.  

Practice Manager

Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it was implemented.   When I became the manager here, implementing Advanced MD was one of my first projects and it turned out to be my most crucial.  

Director of Product Development

I really like the ability to customize this product to fit your needs.

It is a compliant software to keep patient records

I had to buy an IBM clone laptop to get the software to work.

Director, HR and Administration

You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately.

As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking.

President

Weekly meetings for 3-4 months to set up the system

After a year or so, it became compatible with Macs.

BILLING MANAGER

The cost for optometrist practices are not affortable.

QCQA

It was ok at first, but all of their bug fixes makes it worse...

Physician-owner

It comes with a library of templates for the EMR but creating your own from scratch can be time consuming.  

Indeed, they seem proud that they have made e-prescribing much more difficult and time consuming!!!

Director of Billing

Minimal disruptions during system upgrades

Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.

Overall, the EHR and PM are powerful, if expensive, but you get what you pay for.

Front Desk Associate

Attempting to put in information was difficult, and navigation from day to day was effective enough to be useful but streamlining appointment-making would have been appreciated.

Office manager

Being working for 10 years with it, EMR, is not easy friendly, does required brain to use it

Owner, CFO

Over the last 17 years Advanced MD EHR system has become much more user friendly and easier to use.  

Some essential features for telehealth are not there, for example an ask to mute feature.

My experienced biller swears by the PM module.   

Once you learn your setup, it's very nice and organized.

Initially, it was easy to use, but in the past couple of years, they don't seem to care anymore.

Almost everything is cumbersome, poorly directed, poor on screen definitions and problem trouble shooting.

The implementation team was terrible and barely trained us, anything I understand about the system is because I figured it out myself through hours of trial & error/google searches/etc.

Partner

AdvancedMD is easy to use while having all the features needed to manage a practice. And the treatment templates are customizable.

Assistant Practice Administrator

However, this makes it difficult to train and have consistent processes because there are so many different ways to do one thing.

VP, Sales and Marketing

We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely intuitive and easy to learn and use, and the training and support provided by AdvancedMD is top notch!

Very complicated, template design very difficult and poor the software is not helping you to customize your template, and you have to pay extra money to customize it and very expensive

Chart files located in different parts of the software so you have to log in to an entirely different system (the practice management) from the clinical side.  

its been a norm every month either system or some function not available after a patch or release.  

Need improvements on reporting, other than that, functionality is everything we need.

Provider

You cannot change all of the prescription pharmacies at one time, you have to go into each one and change the pharmacy if the patient wants to go somewhere else.  

AdvancedMD EHR vs RXNT Comparison (2026)

AdvancedMD EHR

RXNT

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives