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AdvancedMD EHR

Electronic Health Record (EHR & EMR) software

Last updated: March 2025

Table of Contents

AdvancedMD EHR - 2025 Pricing, Features, Reviews & Alternatives

What is AdvancedMD EHR?

AdvancedEHR is a cloud-based electronic health record (EHR & EMR) solution designed to assist users in automating workflows and improving their clinical accuracy and outcomes.

AdvancedEHR offers customizable and flexible patient encounter documentation, which allows users to configure documents based on their clinical approach or individual work style. Note layouts can be customized using the visual note designer, and third-party speech and transcription tools can be used to enter notes according to desired workflows. Patient charts can also be configured to suit user preferences, with user-definable folders for organization of charts, and role-based preferences & views for each user and provider. AdvancedEHR can electronically receive and exchange medical histories, consults, referrals, orders, results, and more, and health-related data can be electronically transmitted to various registries.

Customizable health plans can be created using HealthWatcherTM within AdvancedEHR, enabling users to build custom medical plans to manage conditions based on a range of factors, including age, sex, diagnosis, and lab results. Patient alerts are generated and sent automatically for appointment recalls, lab orders, and prescription refills. Plans can also be assigned to groups or individual patients. Population health can be monitored and analyzed using built-in or custom reports.

Benefits of using AdvancedMD EHR

Users can design their own note layouts and configure patient charts to organize information according to their own preferences.

Patient health can be tracked over time using automatically-populated predefined or custom flow sheets with table or graph summaries of changing factors including weight, vital signs, treatments, and medications.

Custom medical plans can be created to manage specific conditions based on patient age, diagnosis, and lab results, with alerts automatically generated for appointment recalls, lab orders, and prescription refills.

Health-related data can be electronically transmitted to public health, immunization, and cancer registries, and transition of care can be managed through the sharing of clinical information with outside entities including hospitals, health information exchanges, and new care providers.

Documents can be uploaded into the system and attached to patient records, with support for a range of file types including Word documents, PDFs, JPG, GIF, TIF, and BMP files, and multiple audio and video file types.

Starting from

No pricing info

Alternatives with better value for money

AdvancedMD EHR’s pros and cons based on 471 verified reviews

To identify what users like and dislike about AdvancedMD EHR, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

To determine these pros and cons insights, we analyzed responses from 471 verified reviews

Extensive customization options

84% of reviewers feel positive about AdvancedMD’s customization options. Users appreciate the ability to tailor the software to fit their specific practice needs, including customizing workflows, forms, and treatment templates. They find this flexibility helps streamline their daily operations and enhances overall efficiency. Some users highlight the ease of use and the aesthetically pleasing design, which further contributes to a smooth workflow.

See related user reviews

“We're able to customize the workflow for our different specialties and drastically reduce the amount of time it takes our providers to complete their documentation.”

Darin Patmon

CSO

“Have used multiple EMR's in the past and this has by far been the easiest to nagivate and use, love that I can customize it to fit my practice needs to help with smooth work flow during a busy day.”

Shanmukha Priya

Frequent performance delays

94% of reviewers feel negative about AdvancedMD’s performance delays. Users report experiencing slow response times, frequent system crashes, and long lag times when navigating the software. These issues often disrupt their workflow and productivity, leading to frustration. Some users mention that the system's slowness is exacerbated by server overloads and outdated browser compatibility.

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“Extremely slow response - scroll bars make the columns "jump" around - the entire site tends to lock up requiring restarting - these are among many other problems.”

Sharon Cornett

Office Manager

“AMD freezes and crashes pretty often and also starts to run very slow sometimes for all of our staff and providers.”

Tory Wood

Administrator

Long customer call wait times

88% of reviewers feel negative about AdvancedMD’s customer call wait times. Users frequently mention long hold times, often exceeding 30 minutes, before reaching a representative. They also report that once connected, the solutions provided are slow to implement, causing further delays. This lack of timely support adds stress and hampers their ability to resolve issues promptly.

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“Customer service assistance is difficult, sales representative oversold and under delivered; patients held forever when calling their call center, we counted the days to move to another platform.”

Apryl Schmalz

CEO

“It was not uncommon to wait 30+ minutes before ever getting a live representative on the phone. And usually, once on the phone, their "solutions" would take days to weeks before they were able to be completed within our system.”

Bethany Closs

Office Manager

Slow issue resolution

80% of reviewers feel negative about AdvancedMD’s issue resolution process. Users indicate that resolving technical problems and system bugs takes an excessively long time, with some issues remaining unresolved for months. They express frustration with the lack of timely fixes and the need to repeatedly follow up on unresolved cases, which impacts their ability to use the software effectively.

See related user reviews

“Also, when we find bugs in the system, it seems to take a long time for the development team to find the problem and fix it.”

Elaina Davis

Office Manager

“By the first week of using we noticed many problems and addressed with their IT department, at advancedmd, but did not find a solution.”

abner ward

president

Inadequate provider support

70% of reviewers feel negative about AdvancedMD’s provider support. Users report difficulties in getting timely assistance from account managers and support staff. They mention that emails and voicemails often go unanswered, and adding new services or providers to the system is a slow process. This lack of reliable support complicates their experience and hinders their ability to fully utilize the software.

See related user reviews

“The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. ”

Curtis Swanson

Director of Operations

“Our direct account manager has literally told me that she doesn't have time for us, our emails go unresponded to, calls go straight to voicemail - they make it impossible to set up an account with them once you sign the agreement.”

Rachel McMenaman

Business Manager

High Costs and Hidden Fees

67% of reviewers feel negative about AdvancedMD EHR's value for money/pricing. Some users say the high costs, including additional fees, are concerning. Some reviewers find the lack of billing transparency problematic. Users think the significant expenses for small practices make it less cost-effective. Some reviewers feel the software is overpriced due to hidden costs.

See related user reviews

“Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. ”

Julia Westover

Office Manager

“COST! Because you can't necessarily remove the added features, it costs way more than a small clinic can justify paying. ”

Beth Whitney

Manager

AdvancedMD EHR's key features

Most critical features, based on insights from AdvancedMD EHR users:

Charting

3.2

(33)

HIPAA Compliant

4.5

(33)

Appointment Scheduling

3.6

(23)

Claims Management

3.5

(13)

EMR/EHR

3.3

(10)

For Medical Purposes

3.0

(5)

All AdvancedMD EHR features

Features rating:

3.6

(471)

For Mental/Behavioral Health

2.8

(4)

ONC-ATCB Certified

1.0

(1)

Online Booking

3.0

(1)

For Chiropractors

4.0

(1)

Patient Intake

5.0

(1)

Patient Records Management

4.0

(19)

Patient Scheduling

3.5

(11)

Customizable Templates

3.5

(2)

Confirmations/Reminders

2.5

(2)

Physician Scheduling

2.6

(5)

Reporting & Statistics

2.5

(2)

Self Service Portal

2.7

(3)

Client Portal

2.5

(2)

Appointment Management

3.9

(8)

Treatment Planning

4.0

(3)

Voice Recognition

1.0

(2)

Customizable Forms

4.4

(5)

Order Entry

2.1

(10)

Billing & Invoicing

3.6

(11)

E-Prescribing

2.6

(24)

Patient Portal

3.6

(5)

Activity Dashboard

2.7

(3)

Coding Assistance

2.1

(9)

Decision Support

1.5

(6)

Meaningful Use Certified

1.0

(3)

Drug Reference Database

3.0

(1)

Patient Management

(0)

Document Storage

(0)

Diagnostic Reports

(0)

Payment Processing

(0)

Compliance Tracking

2.0

(2)

Practice Management

1.0

(1)

Collaboration Tools

(0)

Role-Based Permissions

(0)

Self Check-In/Check-Out

(0)

Template Management

(0)

Third-Party Integrations

(0)

Alerts/Notifications

3.0

(1)

For Cardiologists

(0)

For Dermatologists

(0)

For Family Medicine

(0)

Medication Management

(0)

Handwriting Recognition

1.0

(1)

For Urologists

(0)

For Urgent Care

(0)

For Substance Abuse Therapy

(0)

For Primary Care

(0)

For Podiatrists

(0)

For Physical Therapy

(0)

For Pain Management

(0)

For Orthopedics

(0)

For Ophthalmologists

(0)

For Obstetrics & Gynecology

(0)

For Neurologists

(0)

AdvancedMD EHR awards

Physical Therapy

75/100

AdvancedMD EHR alternatives

AdvancedMD EHR

3.6

(471)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.5

Features

3.6

Value for Money

3.3

Customer Support

3.4

Fusion

4.3

(702)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.2

Value for Money

4.2

Customer Support

4.3

Alleva

4.5

(274)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.5

Customer Support

4.6

NextGen Enterprise

4.1

(26)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.0

Features

4.0

Value for Money

4.0

Customer Support

3.4

AdvancedMD EHR pricing

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

User opinions about AdvancedMD EHR price and value

Value for money rating:

3.3

Of 45 reviews that provide robust commentary on AdvancedMD EHR's price and value, 33% mention it in a positive light.

Some reviewers feel AdvancedMD EHR offers good value for money, citing its scalability, customization, and the inclusion of essential features at a reasonable price. They appreciate the bundled pricing options and find it competitively priced compared to other EMR systems. Some users report that the software's cost is justified by its functionality and ease of use.

However, many users express concerns about the high costs, including additional fees for customization, training, and extra features. They indicate that the lack of transparency in billing and the significant expenses for small practices make it less cost-effective. Some users say the software is overpriced and not worth the investment due to hidden costs and the need for frequent add-ons.

Check .

To see what individual users think of AdvancedMD EHR's cost and value, check out the review excerpts below.

“They gave me a very low price /month as a solo practitioner, since I won't be using a lot of it's more advanced features. ”

paul wood

psychiatrist

“Very complicated, template design very difficult and poor the software is not helping you to customize your template, and you have to pay extra money to customize it and very expensive”

Mazen Hakim

“The lack of transparency with billing; meaning AdvancedMD has tripled our cost to use it in three months time. Unacceptable! ”

Tera Robinson

Owner/Provider

AdvancedMD EHR integrations (44)

Integrations rated by users

We looked through 471 user reviews, to identify which products are mentioned as AdvancedMD EHR integrations, and what is the users perception.

Inbox Health

Integration rating: 5.0 (1)

QuickBooks Enterprise

Integration rating: 4.0 (1)

AdvancedMD EHR support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Phone Support

Knowledge Base

FAQs/Forum

Training options

Live Online

Webinars

In Person

Documentation

Videos

AdvancedMD EHR reviews

Overall rating

3.6

471

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.17/10

Rating distribution

189

102

Pros

“I love the ease of use of how quickly we can train doctors and office staff. I also have always been impressed with the support that I always receive from Advancedmd from every department.”

angela b.

revenue cycle manager

“I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users.”

Natalie H.

Project Administrator

“They have many videos and their tech support is pretty good. They do not outsource support which was important in choosing this software.”

Linda W.

office manager

Cons

“I continue to be charged monthly for a very expensive service I can not access. The unprofessional operation of such a large company is surprising and unethical.”

Susan W.

Owner

“It integrated so poorly that we had to go with another EHR which was bad because our EHR was great-the only reason we left was because of this product from Advanced MD.”

Dawn L.

EHR manager /IT support

“Patients cancelling appointments when they receive reminders and not being able to reschedule. This featurescannot be cancelled unless I cancel appointment reminders.”

Alejandra S.

CEO

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