Axxess Home Health vs MatrixCare Home Health & Hospice

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Compare Axxess Home Health and MatrixCare Home Health & Hospice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

InMyTeam

A Home Health Care Solution for All Sized Agencies Simple to use and ready for enterprises in the modern world. Scheduling, payroll, billing, EVV, HR, patient records, and many other capabilities are important aspects of InMyTeam. PrivateDuty, Medicaid, Medicare.

AlayaCare

AlayaCare’s unique home care software offers a complete solution to manage the entire client lifecycle in a secure, integrated cloud-based system.

Alora Home Health

Alora Home Health Software is a cloud-based solution that simplifies how you deliver and manage home health care.

Home health software with various integrations including billing, scheduling, financial, reports, and compliance

Billing & Invoicing

Calendar Management

Care Plan Management

Charting

Claims Management

Compliance Management

Customizable Reports

Electronic Signature

HIPAA Compliant

Mobile Access

Patient Records Management

Payroll Management

Real-Time Data

Real-Time Notifications

Scheduling

Task Scheduling

Time Tracking by Client

Axxess Home Health

Web-based

iPhone

Android

Basic

They refused to refund us the entirety of those months and only gave us one month.

Chief Marketing Officer Administrator

It does not manage claims well, and the customer service is terrible.

Contract therapist

Only recently has agency required more extensive version of evaluation/assessment and it is long and tedious to perform, it appears to be more of an OASIS than the previous used format for Eval

Administrator

Monthly glitches in the software and no support when you need to fix the issues.

Admin

I have been looking at other software to switch from Axxess due to pricing.

Office Associate

Every month our bill was increased, sometimes with no reason or explanation at all, other times was told it was maintenance fees each month, but why was it being increased?

I have had a problem after terminating our use with their billing system for 3+ weeks and they still have not contacted or attempted to resolve the issue.

The user friendly interface and ease of scheduling.

Customer service representatives NEVER call you back when detailing an issue with the system.

Adding new clients and staff was quite effortless as well.

President & CEO

The fact that the form creator and electronic signature feature for Home Health is not yet operational

Overal, our agency is very excited about using AXXESS for the 4 months we've used the software

Director of Operations

Its so simple to put patient information.

Director of Nursing

Bugs and Issues

Customer Support

Agency Management

Pricing

Phone Support

User Interface

Insurance Billing

Client Management

Note and Signature Management

Unresponsive phone support

75% of reviewers feel negative about Phone Support. Users report long wait times, unreturned calls, and difficulty reaching knowledgeable representatives when issues arise. Reviewers say that customer service staff often lack the expertise to resolve problems and rarely follow up on support tickets. Some users feel frustrated by repeated promises without resolution and express concerns about the lack of timely communication during critical situations. They indicate that these support challenges hinder their ability to address urgent technical or billing issues efficiently.

Frequent glitches and delays

73% of reviewers feel negative about Bugs and Issues. Users report ongoing software glitches, slow performance, and system errors that disrupt their workflow. Reviewers indicate that updates are often implemented without adequate notice, causing unexpected problems and requiring workarounds. Some users say unresolved bugs lead to billing delays, compliance challenges, and frustration with daily operations. They feel that technical issues are slow to be addressed, which can impact productivity and even result in financial or regulatory setbacks for their agencies.

Accessible training resources

89% of reviewers feel positive about Training and Learning Curve. Users say the software offers comprehensive training options, including on-demand videos, webinars, and live support, which help them quickly become proficient. Some reviewers find that even staff with limited computer skills adapt easily due to clear instructional materials. They appreciate that training is available for both office and field staff, making the transition to the system smoother. Reviewers indicate that ongoing education and responsive trainers contribute to a positive learning experience and effective team onboarding.

Tailored for home health

89% of reviewers feel positive about Home Health. Users report that the software is specifically designed to address the needs of home health agencies, supporting compliance, organization, and real-time monitoring from any location. Reviewers appreciate features that keep them updated with industry changes and regulations. They say the system’s integration and affordability make it a practical choice for agencies of various sizes. Some users find that the software helps their agencies grow and remain competitive in the evolving home health landscape.

Streamlined daily operations

96% of reviewers feel positive about Ease of Use. Users think the software simplifies daily documentation and makes navigation straightforward, even for new staff. Reviewers indicate that the interface is organized and intuitive, allowing them to complete tasks efficiently. They say the system is easy to learn, which reduces onboarding time for new hires. Some users report that the mobile app and web-based design further enhance accessibility. Reviewers appreciate that the software’s logical layout and user-friendly features help them manage their workload with less frustration and confusion.

Small Business

Large Enterprises

Freelancers

Mid-size Business

Some reviewers find Axxess Home Health’s pricing affordable and cost-effective, especially compared to competitors, and appreciate flexible options like per-user payment and a simple cancellation policy. Users think the software offers good value for its features and efficiency, with competitive monthly fees that suit small agencies. Some reviewers appreciate that support and onboarding are included without extra cost. However, some users report unexpected price increases, additional charges for mobile features, and high costs for new or small businesses. Reviewers indicate concerns about being priced out or finding the software more expensive than alternatives.

Axxess

Fusion

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

Alleva

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

The right tools make all the difference in home-based care. MatrixCare offers an award-winning, Best in KLAS comprehensive EHR solution, designed by clinicians. Our point-of-care app with a cloud-based back-office system is used by tens of thousands of organizations to improve the care they deliver.

Appointment Management

Assessment Management

Audit Management

Bereavement Management

EMR/EHR

Insurance Management

Medication History

Patient Intake

Physician Portal

Quality Assurance

Real-Time Reporting

Reminders

Revenue Management

Third-Party Integrations

Volunteer Management

Workflow Management

MatrixCare Home Health & Hospice

iPad

It’s genuinely the best charting system I’ve used—intuitive, organized, and designed in a way that supports clinicians rather than slowing them down.

The software is intuitive, reliable, and makes clinical documentation feel streamlined rather than overwhelming.

Assistant

I've gotten tired of one program doing one type of task very well but being limited when it comes to other functions.

There are too many toggle options to get from one screen to another

Hospice  Administrative RN

Skilled Nursing documentation: The areas of documentation in the Visit Type - Revisit, Assessment - Hospice Follow-up Visit, Service Code - RN Routine Visit over lap with the same information in the

Lead

You do not have to transfer files back and forth using a third party billing software.  

There are quite a few things that we are not able to change to customize for our agency.  

Software has it's own billing module within the same program.

Marketing & Sales Support Assistant 

You can view the electronic health record easily for each patient. Once you chart on something, the red outline that indicates that it's due goes away.

RNAC

this system is very not user friendly makes extra work time to complete tasks.

Matrix is not the best software to document positioning, which is why many facilities will create their own paper charts.

Chatting with Support - As long as they are available (they are not always available though).

Solutions Administrator

The mileage feature was a little bit different than what our Caregivers were used to and we are in a rural area so it wasn't a good fit for us.

Administrative Director

For some evaluations, there are questions not meant for the specific discipline making it long for all therapists to complete.

Our Caregivers love using the iPads, the ease of Navigation through the workflows is a favorite and a huge game changer.

overall poor i would suggest PCC always as this is the most popular and user friendly EMR.

Ease of navigation with documentation designed for point of service documentation .

Revenue Cycle Manager

general slowness and bugginess, a  lot of stuck gets stuck in validation hold and supports takes days to weeks to respond to tickets

With each new added feature there comes an associated cost.

Financial Accountant

Each products integrates well with each other.

All of MatrixCare's products are layed out nicely & user-friendly.  

The technical support team is amazing and responds almost immediately.

Our experience has been so amazing and we really love [SENSITIVE CONTENT] and all the support and help she has provided to us.

Project Manager

Their support is one of the best in the industry making them easy to work with and quick to resolve any issues.

I love the ease of putting in orders, free text progress notes and the color coded EMAR tabs.

nice selection of reports/great account manager

They make many verbal promises that do not stand up once you are trying to implement.  

Axxess Home Health vs MatrixCare Home Health & Hospice Comparison (2026)

Axxess Home Health

MatrixCare Home Health & Hospice

Overview

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Pricing

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