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Axxess Home Health Pricing, Features, Reviews and Alternatives

Axxess Home Health product overview

What is Axxess Home Health?

Axxess AgencyCore is a home health and EMR (Electronic Medical Record) software created to help improve patient outcomes and staff productivity. The solution integrates various modules including clinical, administrative, billing, scheduling, human resources, and reports. Clinicians can improve on forecasting, ensure compliance, reduce risk, and streamline operations.

Key benefits of using Axxess Home Health

Home health organizations can ensure Joint Commission, CHAP, and ACHC compliance with built-in best-practice standards and quality assurance tools for all regulatory requirements and audits.

Axxess AgencyCore users can streamline operations with real-time functionality that eliminates duplication and errors as well as tracks care teams effectively via the scheduling interface.

Organization and patient data is securely stored in high security data centers located strategically nationwide while users have secure cloud access from anywhere, at any time.

Axxess AgencyCore users can collaborate effectively with the built-in, HIPAA-compliant messaging system for real-time communication.

Clinicians can track patient progress with intuitive graphs that help with care plan and treatment, amongst a variety of other integrated analysis tools.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
24/7 (Live rep)
FAQs/Forum

Training options

Live Online
Webinars
Documentation
In Person

Axxess Home Health features

Functionality

4.0

/5

313

Total features

16

2 categories

Most valued features by users

Billing & Invoicing
Scheduling
Patient Records Management
Claims Management
Customizable Reports
Calendar Management
Compliance Management
Real Time Notifications

Functionality contenders

Axxess Home Health users reviews

Overall Rating

4.1

/5

313

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.2/10
Rating distribution

5

4

3

2

1

187

57

26

23

20

Pros
Navigation from screen to screen is easy and helps keeps task manageable. Messaging qualities are great for communication with different staff members within the agency.
Definitely better than using a spreadsheet to maintain records. I hope to see functionality improve so it will work better in connection with other software.
The software system is generally a good product which benefits our company and ability to manage patients and staff effectively.
Cons
It is beyond frustrating to be on hold for hours. It is beyond frustrating when the software is not working and every nurse is calling from the field as they are unable to function.
Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.
This company has very poor ethics and is managed and run poor.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoey Health Services Report/Experience With Axxess.

Reviewed 5 years ago

Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems.

Pros

Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness. There staff takes correction without frowning, makes amend their mistakes without victimizing there customers. In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience. Where I have problem is the " Billing Department".

Cons

The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Needs Improvement

Reviewed 5 years ago

Overall, We are happy users of Axxess and they have been a great EMR partner. If they could just institute more frequent updates to the basic functionality to make the software even better and more thoughtful I would then be able to give a 5-Star review.

Pros

Windowed environment provides intuitive ease of use, anyone that is familiar with the basic operation of a Windows or Mac computer will find it easy to learn to navigate Axxess. However, Some basic functionality is lacking enough to be more than just an aggravation. Axxess training videos are excellent and much appreciated.

Cons

Orders Manager - With CMS, and Managed Care payors strict guidelines about timely signatures, the lack of document age, as well as the ability to easily document attempts to have documentation signed is a major flaw causing the need to build an outside tracking system which needs to be reconciled daily. Billing Manager: Batch remittance feature would be nice for managed care insurances. Ability to...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great software for a low price!

Reviewed 7 years ago
Pros

Ease of use! I also like the help tool it is very useful in the orientation of new employees.

Cons

Visit verification does not always work for our clinician. We have a lot of complaints that they are unable to obtain a signature especially on iPhones(and we are now charged for a service that does not always work). I have had at least 3 occasions where their server was down and we were not able to access patient information. When I called in all they could offer me was to have all charts printed just in case situations like this occurred. I wasn't to pleased with this because if I wanted to have manual charts I would not have computer charting. It has to be a better back up plan or something different they can do to ensure chart access at all times

Vendor response

Dear Aneesha, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the EVV. Issues such as these might require you to upgrade your mobile operating software. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 11 years ago

Our company is a commonly owned group of home health and hospice providers located all across Texas. Because we were not pleased with all the double data entry and lack of features and functions provided by our previous provider, the company assembled a team of 16 home health agency software systems users: from the markets where we conduct agency operations, composed of each agency role; i.e. intake...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for billing and charting transparency

Reviewed 5 years ago

Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work!

Pros

Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril.

Cons

Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work!

Axxess Home Health FAQs and common questions

Q. Who are the typical users of Axxess Home Health?

Axxess Home Health has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Axxess Home Health support?

Axxess Home Health supports the following languages:
English


Q. Does Axxess Home Health support mobile devices?

Axxess Home Health supports the following devices:
Android, iPhone


Q. Does Axxess Home Health offer an API?

No, Axxess Home Health does not have an API available.


Q. What level of support does Axxess Home Health offer?

Axxess Home Health offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum

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