Axxess Home Health vs MatrixCare Home Health & Hospice Comparison

The software's simplicity to none computer guru to us. easy to navigate and easy to understand and to comprehend.

when doing eligibility the process gets a little complicated will prefer to see a more simplified method.

Ease of use and the many dashboards that help with tracking performance on key measures. The AXXESS care feature is also great for staffing

The fact that the form creator and electronic signature feature for Home Health is not yet operational

No pros were added to this review

Poor customer service. I was on hold for over 2 hours. They implement updates at 3pm on a Friday when no assistance is available; they do not prepare users for the updates. Physician orders are impossible to do in the field, medication profiles cannot be updated and signed in the field on a tablet.

They are experts in all aspects of home health agency operations.

Private duty, hourly billing. One of the single biggest opportunities for Axxess is improving the knowledge and data available to home health organizations through the use of patient satisfaction surveys and other research methods for capturing, analyzing, and benchmarking data available in their EHR systems.

no pros

very slow, bad customer service, Never responds back with answers.Looking to change soon

Extremely user-friendly. Easy to use, yet very powerful

I wish they had a hospice product. We are waiting to use their hospice product once it is released.

AXXESS IS EVERYTHING HOME HEALTH AND MORE, THE FUNCTIONALITY IS BEST; CUSTOMER SUPPORT IS EXCELLENT AND INTELLIGENT ABOUT AXXESS SOFTWARE; THERE IS JOY IN THE CUSTOMER SUPPORT VOICES; THEY LOVE THEIR JOBS. I NOW HAVE MORE JOY IN BILLING THROUGH AXXESS SOFTWARE DUE TO THE EASE OF BILLING - IT IS SO EASY NOW THROUGH AXXESS. THANK YOU AXXESS!

I DO NOT KNOW OF ANYTHING I LIKE LEAST ABOUT AXXESS. TRULY AXXESS SOFTWARE IS COMPLETE HOME HEALTH SOFTWARE.

It's user-friendly, and the customer service and training in the beginning setup are unbeatable!

Absolutely nothing! Axxess has proven to be the platinum/diamond standard in home health care software in my book!

Ease of use and compliance are top of mind. The recent changes to the software are great for companies that want to improve compliance.

I wish Axxess had a hospice product. We are forced now to use a hospice software that sucks. Communications about upcoming changes can be improved too.

Ease of use, the mobile application, price comparison to other home health software companies. Not device specific.

Defensible Documentation is not built into the system. I prefer to have an option for an entire package of services rather than add on this, add on that.

I love how easy it is to use. It has all the functionality we need; we've never had any issues. From office staff to clinicians, we love this software!

If I had any complaints, it would be the frequencies and how to track them. It is hard to know everyone's frequencies and put them in the 185 which is where they are pulled from. And if the frequencies change during the episode, which it often does, there is no way to update that and continue using your tool.

its very easy software to review schedule , completed notes and billing process. I think this software completes the demand of this all the requirements of Medicare and all other private insurances.

No cons were added to this review

It is much more user friendly than other Home Health systems I have used. Help is more available with Axxess.

The same things have to be documented multiple places. For example, if you put in an order for a new medication, it would be nice if it automatically updated the med list and did an infection log if it was an antibiotic.

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This is a great program for Home Health Agencies, easy to use and everything flows perfectly. The vendor has GREAT customer service and great training.

The least I like about product is no tab for current frequency

1. information is easily accessible and readily available i.e. not buried so far into the software that it is virtually impossible to find. 2. User friendly for staff - not too many clicks to get where need to go. 3. scheduling easy 4. QA excellent re: compliance etc.

Too many screen entries for employee maintenance.

The team is amazing! I had many questions since I am a new Home Health agency, and they answered all of them. The product is user-friendly, efficient, and cost-effective.

I do not have anything that I don't like about the product or the vendor.

No pros were added to this review

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I know I can't keep this software to myself but as much as I love it I have to recommend it to anyone who mentions software for their business and home health.

No cons were added to this review

I feel like we get a lot more than we pay for. They also have a mobile app, which is unique in this industry. Our former software does not have that. They don't nickel and dime you for everything. They have extended customer support hours, which we appreciate.

I wish they had a hospice product. I have been told they are working on one. I am eager to see it.

No pros were added to this review

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The fact that you can do your notes on the computer is helpful.

Need Spell check grammar check interfacing better with iOS products. Medicare templates check off list so you don't miss anything. Make operation easier have example notes for mental health psychiatry which is an up-and-coming area in home healthcare.

No pros were added to this review

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Ease of Use Emailed Notifications about Updates in the Industry OASIS Scrubber

Wish the Messaging / Email System would allow the formation of email groups

No pros were added to this review

No cons were added to this review

I like that I can initiate my charting at my visit with the patient.

I wish there was more of a separation between Hospice and Home Health, as several things that are required for Home Health are not relevant to Hospice.

Brightree is very user-friendly for clinicians and they are great about trying to streamline the product to keep it up-to-date

Implementation took a while and training was extensive. It seems to be more geared to Home Health than Hospice.

Saves in the cloud no hitting save, or more importantly FORGETTING to hit save and losing your work! Great point and click options but always has an "other" spot available for a narrative if the options do not apply.

App shuts down suddenly (but re-logon to saved information), if you have more than 50 current patients you have to unpin some to look at new information

I just love Brightree. As a user in our Home Health office, I find that the AFO side is so easy to use and when I call support I get exceptional assistance. The team at Brightree is always helpful and if they don't have solution right away, they take the time to get an answer and always follow up.

When updates are made to the AFO and I didn't see the front page updates, I wish it would make you take a tutorial to show you the updates before you can move forward. Sometimes I miss the front page updates and am surprised by new updated pages. BUT usually I get the hang of an update pretty quickly.

Program easy to learn, especially on an IPad. Customer service very friendly and always willing to assist with a problem.

Program requires too much syncing time when documenting, it becomes frustrating at times. More geared towards Home Health than Hospice

Scheduling is very easy on office side. Ipad is very easy to use for OASIS and note documentation. It has a lot of built in teaching and intervention things to tie to your note. On office side it has capability to copy a note before erroring it out which allows for corrections to be made without having to re enter all of the note. The communication notes are a great tool. The flow of the note is very good.

The ipad is set up to only see a 3 month on a calendar period (for example right now you can see December, January, February) which does not allow any addendums to notes before December if needed. Length of time support gets back to you on correcting a problem is slow however that seems to be improving lately. When you heal a wound if that note you healed it on is not closed before the next note that wound stays active and it causes problems in documentation. You have to sync a lot to schedule a visit and add a note.

The program that is set up for the home health assessment charting is dependable, accurate, and easily understood.

Some of the challenges are that charting is not able to flow over and be seen. Also, when writing a communication once the communication read it is unable to be seen again.

Allows sufficient charting, doesn’t require internet in the homes, Customer support is quick to responc

Sometimes the syncing processes can be lengthy, it appears that each time an update is completed something else then has to be fixed

I would have to say that having access to both home health and hospice service lines might be a plus for some agencies.

In our experience with this product, we have not been able to customize specific reports or documentation areas.

Love the way it works all together it makes my job a lot easier to do my task. When you have a question about something they respond to our agency very quickly. Very easy to talk to

I have nothing bad to say about bright red or its system they are excellent I would highly recommend it to any home health agency they get a 5 star rating from me

The ease of software for the home health aide, it is easy to navagate and user friendly. The customer service representatives go above and beyond to help with your questions.

The software for the administrative front office was a little confusing to learn at first, it takes a while to learn.

Reports, ease of use for staff Brightree support much improved over the years and genuinely interested in meeting your needs.

Scheduling component for staff on iPad and AFO. Limitations . Slight clinical documentation limitations to meet optimal compliance areas

Ease of navigation with documentation designed for point of service documentation . Customer service is responsive and knowledgable.

The cost is definately something to consider. With each new added feature there comes an associated cost. Training new staff or refreshing existing staff also has an associated cost. The jump in price from 99 patient - >100 patients was shocking.

AdHoc Reporting Web Based All documents at your finger tips

Sometimes if you have to make a demographic change it has to be changed in 2-3 locations

I like the iPad capability. We are getting ready to use iPads in our office and during the training I see many benefits to the program. I do like that it is web based so I can be at home and sign into Brightree and complete work. I like the updates and how Brightree continues to improve on their products. I do like the support we receive from tech side and clinical side. I believe the are sincere when trying to help me figure out issues.

Don't like that we cannot print from CPOC. I feel the reports could be more user friendly and they seem to be "down" when I need them the most. I feel we are being forced to change to iPads and CPOC is being fazed out. Did not like that I am charged a monthly fee for Brightree to interface with my hospice PBM company.