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Axxess Home Health vs MatrixCare Home Health & Hospice Comparison

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Overview

Home health software with various integrations including billing, scheduling, financial, reports, and compliance

We’re proud to be the country’s largest post-acute care technology provider, and equally proud to offer the first fully integrated,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

315

5

4

3

2

1

187

58

26

23

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.2

264

5

4

3

2

1

120

96

37

8

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Navigation from screen to screen is easy and helps keeps task manageable. Messaging qualities are great for communication with different staff members within the agency.
Definitely better than using a spreadsheet to maintain records. I hope to see functionality improve so it will work better in connection with other software.
The software system is generally a good product which benefits our company and ability to manage patients and staff effectively.

Pros

It appeared to have good work flow from clinical to office seamlessly. The billing features seem robust and user friendly as well.
What I like best about Brightree software is it is user friendly and the support staff is amazing.
The vendor is amazing, great customer service, listens to your needs and changes are made quickly, not years later.

Cons

It is beyond frustrating to be on hold for hours. It is beyond frustrating when the software is not working and every nurse is calling from the field as they are unable to function.
Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.
This company has very poor ethics and is managed and run poor.

Cons

We have had problems with OASIS acceptance and fatal errors for skip traces that the system does not automatically follow.
We were unable to bill for services for 3 months due to problems with the documentation because we were not taught how to use it correctly.
Do NOT use their program for documents. You pay a lot and when you leave Brightree it costs to get your documents back.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features16
  • API
  • Appointment Management
  • Assessment Management
  • Audit Management
  • Bereavement Management
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Caregiver Scheduling
  • Claims Management
  • Client Management
  • Compliance Management
  • Customizable Reports
  • EMR/EHR
  • Electronic Signature
  • HIPAA Compliant
  • Insurance Management
  • Inventory Management
  • Live Chat
  • Medication History
  • Mobile Access
  • Patient Intake
  • Patient Records Management
  • Payroll Management
  • Physician Portal
  • Quality Assurance
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Revenue Management
  • Scheduling
  • Task Scheduling
  • Third Party Integrations
  • Time Tracking by Client
  • Volunteer Management
  • Workflow Management
  • Total features31
  • API
  • Appointment Management
  • Assessment Management
  • Audit Management
  • Bereavement Management
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Caregiver Scheduling
  • Claims Management
  • Client Management
  • Compliance Management
  • Customizable Reports
  • EMR/EHR
  • Electronic Signature
  • HIPAA Compliant
  • Insurance Management
  • Inventory Management
  • Live Chat
  • Medication History
  • Mobile Access
  • Patient Intake
  • Patient Records Management
  • Payroll Management
  • Physician Portal
  • Quality Assurance
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Revenue Management
  • Scheduling
  • Task Scheduling
  • Third Party Integrations
  • Time Tracking by Client
  • Volunteer Management
  • Workflow Management

Integrations

  • Total integrations1
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrations7
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

SO
AvatarImg

Simon O.

Hospital & Health Care, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Excellent

Reviewed 5 years ago

will recommend Axxess to all home health agencies

Pros

The software's simplicity to none computer guru to us. easy to navigate and easy to understand and to comprehend.

Cons

when doing eligibility the process gets a little complicated will prefer to see a more simplified method.

JM
AvatarImg

Jacob M.

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Cutting edge online service management portal for Home Health agencies

Reviewed 2 years ago

Overal, our agency is very excited about using AXXESS for the 4 months we've used the software

Pros

Ease of use and the many dashboards that help with tracking performance on key measures. The AXXESS care feature is also great for staffing

Cons

The fact that the form creator and electronic signature feature for Home Health is not yet operational

KH
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Kathleen H.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Axxess Home Health logo

Axxess Home Health

Poor customer service, updates disabled the ability to use the tablet in the field.

Reviewed 5 years ago

This is not a good software for home health.

Pros

No pros were added to this review

Cons

Poor customer service. I was on hold for over 2 hours. They implement updates at 3pm on a Friday when no assistance is available; they do not prepare users for the updates. Physician orders are impossible to do in the field, medication profiles cannot be updated and signed in the field on a tablet.

DA
AvatarImg

David A.

Public Safety,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Solid Software

Reviewed 9 years ago
Pros

They are experts in all aspects of home health agency operations.

Cons

Private duty, hourly billing. One of the single biggest opportunities for Axxess is improving the knowledge and data available to home health organizations through the use of patient satisfaction surveys and other research methods for capturing, analyzing, and benchmarking data available in their EHR systems.

AP
AvatarImg

Archana P.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Office Coordinator

Reviewed 6 years ago

very slow, bad customer service, Customer service answers "this is how our system build" Axxess is not building for home health...Home Health need to work how Axxess is built

Pros

no pros

Cons

very slow, bad customer service, Never responds back with answers.Looking to change soon

MA
AvatarImg

Michael A.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Axxess got it right

Reviewed 8 years ago
Pros

Extremely user-friendly. Easy to use, yet very powerful

Cons

I wish they had a hospice product. We are waiting to use their hospice product once it is released.

JH
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JACKI H.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

EVERGREEN HOME CARE OFFICE MANAGER LOVES AXXESS!

Reviewed 7 years ago
Pros

AXXESS IS EVERYTHING HOME HEALTH AND MORE, THE FUNCTIONALITY IS BEST; CUSTOMER SUPPORT IS EXCELLENT AND INTELLIGENT ABOUT AXXESS SOFTWARE; THERE IS JOY IN THE CUSTOMER SUPPORT VOICES; THEY LOVE THEIR JOBS. I NOW HAVE MORE JOY IN BILLING THROUGH AXXESS SOFTWARE DUE TO THE EASE OF BILLING - IT IS SO EASY NOW THROUGH AXXESS. THANK YOU AXXESS!

Cons

I DO NOT KNOW OF ANYTHING I LIKE LEAST ABOUT AXXESS. TRULY AXXESS SOFTWARE IS COMPLETE HOME HEALTH SOFTWARE.

ST
AvatarImg

Shammera T.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Amazing software and the very best helpful service

Reviewed 8 years ago
Pros

It's user-friendly, and the customer service and training in the beginning setup are unbeatable!

Cons

Absolutely nothing! Axxess has proven to be the platinum/diamond standard in home health care software in my book!

KP
AvatarImg

Kendra P.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Change is Hard, Axxess Remains the Best

Reviewed 5 years ago
Pros

Ease of use and compliance are top of mind. The recent changes to the software are great for companies that want to improve compliance.

Cons

I wish Axxess had a hospice product. We are forced now to use a hospice software that sucks. Communications about upcoming changes can be improved too.

DC
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Debbie C.

Hospital & Health Care, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Axxess Home Health logo

Axxess Home Health

A fairly good system

Reviewed 6 years ago
Pros

Ease of use, the mobile application, price comparison to other home health software companies. Not device specific.

Cons

Defensible Documentation is not built into the system. I prefer to have an option for an entire package of services rather than add on this, add on that.

AS
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Amanda S.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Easy to Use!

Reviewed 5 years ago

I wish you had hospice as well.

Pros

I love how easy it is to use. It has all the functionality we need; we've never had any issues. From office staff to clinicians, we love this software!

Cons

If I had any complaints, it would be the frequencies and how to track them. It is hard to know everyone's frequencies and put them in the 185 which is where they are pulled from. And if the frequencies change during the episode, which it often does, there is no way to update that and continue using your tool.

MM
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Mir M.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Administrator

Reviewed 6 years ago

it is very good integrated software for home health to get the results in real time.

Pros

its very easy software to review schedule , completed notes and billing process. I think this software completes the demand of this all the requirements of Medicare and all other private insurances.

Cons

No cons were added to this review

SC
AvatarImg

Sherrie C.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Beginning with Axxess

Reviewed 8 years ago
Pros

It is much more user friendly than other Home Health systems I have used. Help is more available with Axxess.

Cons

The same things have to be documented multiple places. For example, if you put in an order for a new medication, it would be nice if it automatically updated the med list and did an infection log if it was an antibiotic.

RR
AvatarImg

Robert R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Axxess Home Health logo

Axxess Home Health

Great Company Great Software

Reviewed 8 years ago

Best Home Health Software on the market. Very easy to use and a powerful tool for any agency.

Pros

No pros were added to this review

Cons

No cons were added to this review

TD
AvatarImg

Tania D.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Awesome Software

Reviewed 7 years ago
Pros

This is a great program for Home Health Agencies, easy to use and everything flows perfectly. The vendor has GREAT customer service and great training.

Cons

The least I like about product is no tab for current frequency

DR
AvatarImg

Dr. Rebecca O.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

New user

Reviewed 6 years ago

I was a national accreditation and certification surveyor for more than 7 years and in that time had experienced many different software programs for home health and hospice. I believe that AXXESS is at the top of the list. However, being new some areas I need to learn and/or wished they were already available are: 1. templates entered, 2. goals to be set as individualized and measurable and NOT 'by end of episode'. 3.. Not having to enter signature. 4. Less entry screens for employee notifications. (HospiceMD's is more user friendly).

Pros

1. information is easily accessible and readily available i.e. not buried so far into the software that it is virtually impossible to find. 2. User friendly for staff - not too many clicks to get where need to go. 3. scheduling easy 4. QA excellent re: compliance etc.

Cons

Too many screen entries for employee maintenance.

TF
AvatarImg

Tanisha F.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Axxess Software

Reviewed 8 years ago
Pros

The team is amazing! I had many questions since I am a new Home Health agency, and they answered all of them. The product is user-friendly, efficient, and cost-effective.

Cons

I do not have anything that I don't like about the product or the vendor.

MO
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Moses O.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Axxess Home Health logo

Axxess Home Health

This reviewer only left a rating

Reviewed 10 years ago

This is not only the best product for home health services in the 21st century, it is also friendly user and backed by prompt and very efficient staff.

Pros

No pros were added to this review

Cons

No cons were added to this review

RR
AvatarImg

Rayon R.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

I think it's the world best home health software

Reviewed 5 years ago

Vancouver Home health Care Agency (vhhca.com) has been working with Axxess since 2014 and we are very happy to be in association with Axxess …At Axxess.com tried them on for size you want regret it....

Pros

I know I can't keep this software to myself but as much as I love it I have to recommend it to anyone who mentions software for their business and home health.

Cons

No cons were added to this review

MC
AvatarImg

Monica C.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Solid Value for the Investment

Reviewed 9 years ago
Pros

I feel like we get a lot more than we pay for. They also have a mobile app, which is unique in this industry. Our former software does not have that. They don't nickel and dime you for everything. They have extended customer support hours, which we appreciate.

Cons

I wish they had a hospice product. I have been told they are working on one. I am eager to see it.

AP
AvatarImg

Amy P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Axxess Home Health logo

Axxess Home Health

This reviewer only left a rating

Reviewed 10 years ago

As a HealthCare Consultant for several Home Health Agencies in Florida, I encounter Agencies with ineffective and antiquated software systems. The HHA that I visit seek a more user friendly and a product that would enhance the function of the HHA. I have used the Axxess Agencycore and must say it has features that were very compelling. I love the ability to use multiple-screens at one time, thus being able to focus on the project that one was working on. It also identifies entry mistakes so one can correct before processing. I feel it is a great product that would definitely benefit Home Health Agencies. Finally, something positive get through for Home Health Agencies!

Pros

No pros were added to this review

Cons

No cons were added to this review

FB
AvatarImg

Frank B.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Axxess Home Health logo

Axxess Home Health

RN mental health software usability healthcare

Reviewed 6 years ago

The software does have functionality and interfaces nicely via your computer. I would more instructional videos on using an iPad and iPhone in greater depth.

Pros

The fact that you can do your notes on the computer is helpful.

Cons

Need Spell check grammar check interfacing better with iOS products. Medicare templates check off list so you don't miss anything. Make operation easier have example notes for mental health psychiatry which is an up-and-coming area in home healthcare.

KE
AvatarImg

Kurien E.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Axxess Home Health logo

Axxess Home Health

This reviewer only left a rating

Reviewed 10 years ago

We are very satisfied with the use of Axxess Agencycore at our home health agency. It has nearly all the features that we might need in a home healthcare software at a great price point. Further, they are able to quickly implement additional customized features in a timely manner. The support team is knowledgeable and has always provided us with exceptional customer service. Axxess Agencycore has helped our agency grow and we strongly recommend it to any agency that might be looking for a home health software solution.

Pros

No pros were added to this review

Cons

No cons were added to this review

KL
AvatarImg

Kentrell L.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Axxess Home Health logo

Axxess Home Health

Constant Access with Axxess!

Reviewed 6 years ago

Axxess provides high-quality education via on-demand videos, webinars, and live support. We are sure to stay on the cutting edge of advances and changes in the home health care industry.

Pros

Ease of Use Emailed Notifications about Updates in the Industry OASIS Scrubber

Cons

Wish the Messaging / Email System would allow the formation of email groups

KM
AvatarImg

Karen M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Axxess Home Health logo

Axxess Home Health

Axxess software

Reviewed 9 years ago

Easy to use and appears they have thought of just about everything. Extremely responsive support staff who are well trained to assist with any questions and processes. Best Home health software i've ever used.

Pros

No pros were added to this review

Cons

No cons were added to this review

CD
AvatarImg

Cassandra D.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

MatrixCare Home Health & Hospice logo

MatrixCare Home Health & Hospice

Review of Brightree Hospice software

Reviewed 3 years ago
Pros

I like that I can initiate my charting at my visit with the patient.

Cons

I wish there was more of a separation between Hospice and Home Health, as several things that are required for Home Health are not relevant to Hospice.

SM
AvatarImg

Shanda M.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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MatrixCare Home Health & Hospice logo

MatrixCare Home Health & Hospice

Overall I believe it is user friendly and a good product

Reviewed 6 years ago
Pros

Brightree is very user-friendly for clinicians and they are great about trying to streamline the product to keep it up-to-date

Cons

Implementation took a while and training was extensive. It seems to be more geared to Home Health than Hospice.

LD
AvatarImg

Lynette D.

Hospital & Health Care, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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MatrixCare Home Health & Hospice logo

MatrixCare Home Health & Hospice

Great point of care software!

Reviewed 6 years ago

This is the best home health software i have worked with!

Pros

Saves in the cloud no hitting save, or more importantly FORGETTING to hit save and losing your work! Great point and click options but always has an "other" spot available for a narrative if the options do not apply.

Cons

App shuts down suddenly (but re-logon to saved information), if you have more than 50 current patients you have to unpin some to look at new information

CM
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Carey M.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MatrixCare Home Health & Hospice logo

MatrixCare Home Health & Hospice

Brightree is Awesome

Reviewed 5 years ago

Just a great platform for home health and very user friendly.

Pros

I just love Brightree. As a user in our Home Health office, I find that the AFO side is so easy to use and when I call support I get exceptional assistance. The team at Brightree is always helpful and if they don't have solution right away, they take the time to get an answer and always follow up.

Cons

When updates are made to the AFO and I didn't see the front page updates, I wish it would make you take a tutorial to show you the updates before you can move forward. Sometimes I miss the front page updates and am surprised by new updated pages. BUT usually I get the hang of an update pretty quickly.

CL
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Christy L.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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MatrixCare Home Health & Hospice logo

MatrixCare Home Health & Hospice

Program has several flaws, but overall good product.

Reviewed 6 years ago
Pros

Program easy to learn, especially on an IPad. Customer service very friendly and always willing to assist with a problem.

Cons

Program requires too much syncing time when documenting, it becomes frustrating at times. More geared towards Home Health than Hospice

AV
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Amy V.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MatrixCare Home Health & Hospice logo

MatrixCare Home Health & Hospice

Brightree Ipad/Office Review Home health

Reviewed 6 years ago

I am a Home Health RN that uses both sides of brightree office and ipad.

Pros

Scheduling is very easy on office side. Ipad is very easy to use for OASIS and note documentation. It has a lot of built in teaching and intervention things to tie to your note. On office side it has capability to copy a note before erroring it out which allows for corrections to be made without having to re enter all of the note. The communication notes are a great tool. The flow of the note is very good.

Cons

The ipad is set up to only see a 3 month on a calendar period (for example right now you can see December, January, February) which does not allow any addendums to notes before December if needed. Length of time support gets back to you on correcting a problem is slow however that seems to be improving lately. When you heal a wound if that note you healed it on is not closed before the next note that wound stays active and it causes problems in documentation. You have to sync a lot to schedule a visit and add a note.

PK
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Paula K.

Hospital & Health Care, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MatrixCare Home Health & Hospice

Program review

Reviewed 6 years ago

Able to complete oasis charting in a proficient way. The program very user friendly.

Pros

The program that is set up for the home health assessment charting is dependable, accurate, and easily understood.

Cons

Some of the challenges are that charting is not able to flow over and be seen. Also, when writing a communication once the communication read it is unable to be seen again.

JY
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Jana Y.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MatrixCare Home Health & Hospice

Brightree Home Health

Reviewed 5 years ago

BRightree is the best company I have used in my home health experience, it is our third or fourth system

Pros

Allows sufficient charting, doesn’t require internet in the homes, Customer support is quick to responc

Cons

Sometimes the syncing processes can be lengthy, it appears that each time an update is completed something else then has to be fixed

LW
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Lisa W.

Hospital & Health Care, 51-200 employees

Used other for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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MatrixCare Home Health & Hospice

Difficult to customize

Reviewed 5 years ago
Pros

I would have to say that having access to both home health and hospice service lines might be a plus for some agencies.

Cons

In our experience with this product, we have not been able to customize specific reports or documentation areas.

CS
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Christine S.

Hospital & Health Care, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MatrixCare Home Health & Hospice

Office assistant

Reviewed 6 years ago
Pros

Love the way it works all together it makes my job a lot easier to do my task. When you have a question about something they respond to our agency very quickly. Very easy to talk to

Cons

I have nothing bad to say about bright red or its system they are excellent I would highly recommend it to any home health agency they get a 5 star rating from me

KH
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Kara H.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent customer service

Reviewed 6 years ago
Pros

The ease of software for the home health aide, it is easy to navagate and user friendly. The customer service representatives go above and beyond to help with your questions.

Cons

The software for the administrative front office was a little confusing to learn at first, it takes a while to learn.

TG
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Theresa G.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MatrixCare Home Health & Hospice

Really great EMR - best in functionality and overall operational/financial needs for the price!

Reviewed 5 years ago

Overall, LOVE Brightree as a partner with our home health agency. It's truly a partnership and our account manager exceeds expectations with responsiveness to needs and professional support.

Pros

Reports, ease of use for staff Brightree support much improved over the years and genuinely interested in meeting your needs.

Cons

Scheduling component for staff on iPad and AFO. Limitations . Slight clinical documentation limitations to meet optimal compliance areas

SM
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Shelly M.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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MatrixCare Home Health & Hospice

Everything you need in one software application

Reviewed 11 days ago

MatrixCare allows all of our home health care documentation from patient care to back office administration, managing employees and billing prep to take place in one system. The amount of time spent documenting has decreased, lower the stress and increasing work/home life balance for my clinicians.

Pros

Ease of navigation with documentation designed for point of service documentation . Customer service is responsive and knowledgable.

Cons

The cost is definately something to consider. With each new added feature there comes an associated cost. Training new staff or refreshing existing staff also has an associated cost. The jump in price from 99 patient - >100 patients was shocking.

JR
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Jenny R.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MatrixCare Home Health & Hospice

Best Home Health DME Software

Reviewed 6 years ago

I have been in the Home Health field for over 18 years, within this time I have used at lease 8 different software. Brightree is the best since I have started my journey.

Pros

AdHoc Reporting Web Based All documents at your finger tips

Cons

Sometimes if you have to make a demographic change it has to be changed in 2-3 locations

DT
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Debbie T.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Administrator

Reviewed 6 years ago

I use Brightree every day in my job. I usually use AFO more than CPOC. I thought it was pretty easy to learn compared to hospital EMR systems, but I was new to the home health and hospice field when I transferred my position.

Pros

I like the iPad capability. We are getting ready to use iPads in our office and during the training I see many benefits to the program. I do like that it is web based so I can be at home and sign into Brightree and complete work. I like the updates and how Brightree continues to improve on their products. I do like the support we receive from tech side and clinical side. I believe the are sincere when trying to help me figure out issues.

Cons

Don't like that we cannot print from CPOC. I feel the reports could be more user friendly and they seem to be "down" when I need them the most. I feel we are being forced to change to iPads and CPOC is being fazed out. Did not like that I am charged a monthly fee for Brightree to interface with my hospice PBM company.

KB
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Kaye B.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use