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Axxess Home Health vs Carecenta Comparison

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Overview

Home health software with various integrations including billing, scheduling, financial, reports, and compliance

Carecenta is a home care management software for home care, home infusion agencies, infusion pharmacies and adult day cares...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

313

5

4

3

2

1

187

57

26

23

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.1

24

5

4

3

2

1

16

1

3

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

Navigation from screen to screen is easy and helps keeps task manageable. Messaging qualities are great for communication with different staff members within the agency.
Definitely better than using a spreadsheet to maintain records. I hope to see functionality improve so it will work better in connection with other software.
The software system is generally a good product which benefits our company and ability to manage patients and staff effectively.

Pros

The dashboard with projected attendance and sign-in is very helpful. Great customer service that is there all the time and helps quickly resolve issues.
Overall, it's a great software and Carecenta people were very helpful to ensure that we have a smooth experience, which is so important when you provide services.
Many hours of manual management were saved and redirected to growing our business. Our Carecenta WOW moment was in the first month of use.

Cons

It is beyond frustrating to be on hold for hours. It is beyond frustrating when the software is not working and every nurse is calling from the field as they are unable to function.
Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.
This company has very poor ethics and is managed and run poor.

Cons

Support drags feet with "we will let the back-end developers know about this" Errors in software will not be fixed unless it is on their agenda to be worked on. We have waited over 6 months on issues.
During the transfer, our primary concern was data loss.
We did all of our billing, payroll, scheduling and reports, and it was always a mess. We lost tons of money each year, and didn't feel comfortable using certain software programs.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features16
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • CNA Tracking
  • Calendar Management
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Clinical Care
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Customizable Forms
  • Customizable Reports
  • Document Management
  • Document Storage
  • EMR/EHR
  • Electronic Signature
  • Employee Management
  • Employee Portal
  • For Activity Departments
  • For Home Care Providers
  • For Nursing Homes
  • Forms Management
  • GPS
  • Geriatric Care
  • HIPAA Compliant
  • Historical Reporting
  • Home Health Care Management
  • Incident Management
  • Insurance Management
  • Invoice Management
  • Job Scheduling
  • Live Chat
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Nursing Forms Tracking
  • Patient Records Management
  • Payroll Management
  • Planning Tools
  • Point of Care System
  • Progress Tracking
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Referral Tracking
  • Rehabilitation Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Scheduling
  • Self Service Portal
  • Staff Scheduling
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time Tracking by Client
  • Transaction Management
  • User Management
  • Workflow Management
  • Total features78
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • CNA Tracking
  • Calendar Management
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Clinical Care
  • Clock In / Out
  • Communication Management
  • Compliance Management
  • Customizable Forms
  • Customizable Reports
  • Document Management
  • Document Storage
  • EMR/EHR
  • Electronic Signature
  • Employee Management
  • Employee Portal
  • For Activity Departments
  • For Home Care Providers
  • For Nursing Homes
  • Forms Management
  • GPS
  • Geriatric Care
  • HIPAA Compliant
  • Historical Reporting
  • Home Health Care Management
  • Incident Management
  • Insurance Management
  • Invoice Management
  • Job Scheduling
  • Live Chat
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Nursing Forms Tracking
  • Patient Records Management
  • Payroll Management
  • Planning Tools
  • Point of Care System
  • Progress Tracking
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Referral Tracking
  • Rehabilitation Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Scheduling
  • Self Service Portal
  • Staff Scheduling
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time Tracking by Client
  • Transaction Management
  • User Management
  • Workflow Management

Integrations

  • Total integrations1
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrations1
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Carecenta logo

Carecenta

The best and easy to use software for home healthcare

Reviewed 7 years ago
Pros

Carecenta has made EVV simple for my home healthcare agency. Now we can make sure that our HHA’s arrive at the correct location and that each patience receives the correct care based on their MD form. Carecenta has a unique interactive telephony system that allows me to view the actions of my HHA’s. With Carecenta’s latest technology, I can track the progress of each home health aide and the care of all patience’s. Carecenta home health software serves as an advocate to the home health industry.

Cons

The demo took some time to complete, but other then that nothing crosses my mind.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carecenta logo

Carecenta

Dependable and reliable home healthcare system

Reviewed 7 years ago
Pros

Dealing with more than 500 home health aides on a daily bases, I needed a dependable home health software that I could use and trust. Carecenta has given me that. Carecenta has built in compliance checkpoints that makes it simple to stay in full compliance with the government. The maps integrated feature with real time data lets me view the location of my HHA’s. I can see instant authorization and notifications with Carecenta software. These features have increased my home health company’s efficiency. I’m really happy we finally switch to Carecenta.

Cons

I didn't like the wait for the demo. I hate to wait a few days instead of instant.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Carecenta logo

Carecenta

Opportunity for Growth

Reviewed a year ago

CareCenta was a good place to start our small home care company, but as we grew, we realized that we needed features that CareCenta could not provide us. The customer service was lacking as well. Often times our questions were not responded to for many business days, and we would have to find work-arounds by ourselves.

Pros

Making recurring schedules was a breeze, just click which days the schedule applies to and assign the caregiver.

Cons

Not being able to make last minute changes, which is imperative in home health care. If Bob called out 10 minutes before a shift, and we got Mary to cover it, we can't change the shift to have Mary scheduled. It led to a lot of confusion and extra work. It was also not aesthetically pleasing for something we have to work on all day. It was a lot of gray and tan boxes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Carecenta logo

Carecenta

A decent solution for a small Healthcare business

Reviewed 4 years ago
Pros

Carecenta is reasonably priced if you are a small business that is filled to capacity. Customer service was always friendly, even if you didn't catch them at the time of your call, and they always call you back. The interface itself is user-friendly and easy to navigate for people who are not tech savvy.

Cons

The package we utilized at my previous job capped us at 100 patients total for Home Health Care and 50 patients total for Social Day Care. We had to renegotiate our entire contract in order to increase the maximum number of patients we were allowed to enter in the system. It was a hassle and they tried their best to make it painless for us. I always felt like they were pushing us to some kind of unlimited patient deal that would DEFINITELY reflect negatively in our monthly expenses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Carecenta logo

Carecenta

This software honestly has so much potential, but needs time to grow.

Reviewed 7 years ago
Pros

The possibilities of what the software can provide to home healthcare agencies.

Cons

The look and ease of the display of information makes the product somewhat easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Carecenta logo

Carecenta

It gets the job done!!

Reviewed 7 years ago

We are a home health care agency that was doing everything manually. We did all of our billing, payroll, scheduling and reports, and it was always a mess. We lost tons of money each year, and didn't feel comfortable using certain software programs. Carecenta came across and in a search. We called the customer service, did the demo and were sold on it! The automated HR, payroll and billing feature really helped us get our agency back on track and stay there. Appointment validation has helped everyone, and we can now have better results with scheduling. E-billing and e-remittances has really helped us with time, and also with going green. This software for home healthcare has really paid off.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Carecenta logo

Carecenta

Inexpensive Home Care Billing and scheduling software

Reviewed a year ago

Neutral

Pros

Comparably inexpensive home care billing and hha scheduling software. Has limited functionality and customization.

Cons

Customer service and customization. Also notes options need to be improved. Didn’t have any apps for HHA attendance like HHAEXCHANGE.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Carecenta logo

Carecenta

Amazing home healthcare program makes authorization fast and efficient!

Reviewed 7 years ago

By using Carecenta I am able to see authorization for patience care faster! I am notified if there are any problems with compliance applying to any of my HHA's and can quickly navigate to another HHA to send out to the patience. Carecenta's cloud based system allows me to view my HHA's schedule from anywhere. By dialing in with the patience's phone, I can see what time my home health aide clocked in and what time they clocked out. I can even see what time each service task was completed. Plan of care is now more manageable because of Carecenta software!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carecenta logo

Carecenta

Great functionality, easy to use home care agency management software

Reviewed 6 years ago

Being that my agency covers a seven state region, we work with many different insurance companies, so initially we had a lot of trouble finding a home health software that could handle our insurance and reporting requirements. The layout of Carecenta was so smooth and easy to follow. Everything we needed was right there. As Carecenta’s sales agent progressed with his demo I was more and more impressed. Everything was easier than the other system we were using. When he showed me their scheduling, I was sold. I never in my 12 years of running an agency have I ever encountered a software that is this efficient.

Pros

I can now stay in full compliance with the government in every state we cover by using Carecenta. Carecenta home care software has really made my agency more profitable.

Cons

Carecenta seems very simple to use, however, you still need training. They provide it as part of setup but you have to pay for it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carecenta logo

Carecenta

Software specifically made for home care and adult day care

Reviewed 7 years ago
Pros

For almost 10 years, my company was using another software system that was costing us time and money because it could not meet our needs in nursing support for home care service. When we finally started using Carecenta, we were very impressed with its performance track record and rich functionality. It almost too good to be true - we save so much time on work tasks, it's incredible. Carecenta is very easy to use, and as a result, It took less than two hours to train our entire staff. It is the most advanced and powerful management and financial software for the home care industry.

Cons

I feel I could use a little more training than the 2 days Carecenta staff provided. There are some smart functions that are not obvious at the beginning and take a bit more time to get familiar with. I would recommend taking at least 4 session of training.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Carecenta logo

Carecenta

Excellent product ahead of its time!!

Reviewed 7 years ago

I have been using Carecenta now for two years, I normally don't write reviews but Carecenta is simply the best software out there. The software has specific features for authorizations and employee compliance which makes scheduling an opened case easy. It also gives me everything I need to stay in full compliance with the government. The system allows me to check schedules anywhere, even from my home. This software has helped me and I'm positive it will do the same for you.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carecenta logo

Carecenta

Carecenta saves me time. Across the board: case coordination, scheduling, billing, payroll, etc

Reviewed 5 years ago

Another plus is that it's really fun to work with this incredible cloud-based software. I can check on schedules from anywhere from home, or even in transit, solve any problems, find a replacement, etc. Carecenta constantly improves and upgrades its features. Just last week they've improved their visual HHA availability search on the map. I can see the differences in rates right there and mass-text or mass-email to all aids in the vicinity of my patient using a private text number and get their responses back on my own cell.

Pros

We have few hundred patients. We've tried HHA Exchange and ClearCare. The cost with them was beyond what we could afford. Carecenta on the other hand provides more services for less. For instance, we can bill Medicaid directly, which is not available through ClearCare. And, overall, it's much more user-friendly, easy to use and has more services. I like they've added skilled services now, which is also not available thu ClearCare, and much easier to use than the HHA Exchange.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Carecenta

The top notch of adult daycare software

Reviewed 6 years ago

We run adult daycare facility and Carecenta is doing everything for us: scheduling, projecting meals, transportation, sign-in automation, electronic and paper billing and reporting. Responsive support and customer service that makes updates and listens to feedback. Very good Help Desk documentation. The dashboard with projected attendance and sign-in is very helpful. Great customer service that is there all the time and helps quickly resolve issues. Top of the line technology. Seamless transitions between scheduling and billing. It talks minutes to do the entire week of billing for all 210 patients we have. It's a loud-based software so I work on things from anywhere, office, home or on-the-go.

Pros

No pros were added to this review

Cons

No cons were added to this review