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Carecenta

Management SaaS for home care, home infusion & adult daycare

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Carecenta Pricing, Features, Reviews and Alternatives

Carecenta product overview

Price starts from

$

199

/momonth
Per Feature

What is Carecenta?

Carecenta is a business management software for home care, adult day care, and home infusion providers, offering users scheduling, billing, attendance management, HR, payroll, and compliance capabilities.

Key benefits of using Carecenta

Electronic attendance verification through GPS or a multilingual telephony system for clocking in and clocking out.

Automated processing of paper timesheets and creation of invoices with associated printed timesheets.

Billing for all insurance providers, managed long-term care (MLTC), and Medicaid, with support for electronic billing.

Automated compliance population, including integrated immigration and background checks, specific to the regulations of each state.

Text and email notification to any employees out of compliance, with automated compliance monitoring and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
24/7 (Live rep)

Training options

In Person
Documentation
Live Online
Webinars

Carecenta pricing information

Value for money

4.1

/5

24

Price starts from

$

199

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Carecenta features

Functionality

3.9

/5

24
Total Features45 4 categories

Most valued features by users

HIPAA Compliant
Appointment Management
Billing & Invoicing
Claims Management
Patient Records Management
Scheduling
Alerts/Notifications
Compliance Management

Functionality contenders

Carecenta users reviews

Overall rating

4.1

/5

24

Positive reviews

71%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

16

1

3

2

2

Pros
Overall, it's a great software and Carecenta people were very helpful to ensure that we have a smooth experience, which is so important when you provide services.

Priscilla T.

The dashboard with projected attendance and sign-in is very helpful. Great customer service that is there all the time and helps quickly resolve issues.

KK

Katlin K.

Many hours of manual management were saved and redirected to growing our business. Our Carecenta WOW moment was in the first month of use.

AR

Anonymous Reviewer

Cons
Support drags feet with "we will let the back-end developers know about this" Errors in software will not be fixed unless it is on their agenda to be worked on. We have waited over 6 months on issues.

JC

Jeff C.

During the transfer, our primary concern was data loss.

MR

Molly R.

We did all of our billing, payroll, scheduling and reports, and it was always a mess. We lost tons of money each year, and didn't feel comfortable using certain software programs.

DM

Daniel M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing how this brought us out of the stone age into the now age

Reviewed 3 years ago

HIPPA compliant. Built in security. Real time ETA because like most people, something else always comes up and letting them know how close their care giver is eases their mind. Being able to schedule our different employee types is a God send and remote clock in/out only helped streamline the business.

Pros

With close to 80 + full time and 30 part time/seasonal this platform really hit the mark. Built in background and immigration checks freed up the HR staff to focus more on recruiting. Real time tracking and ETA really helps especially when family members would sometimes be worried if they were actually on their way. Time in/out saves them time from having to come into office everyday to start their day.

Cons

It was a little rough to make heads or tails of the multiple "real time" reports. Then we hada few hiccups trying to integrate it into our AR/AP database.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Grow your business with Carecenta

Reviewed 2 years ago

I have been working with Carecenta for over 5 years and it has tremendously increased my productivity, effectiveness and efficiency. Software is user friendly, simple to use and makes work life that much easier. Carecenta interface is modern, simple and effective. It provides users with all the tools necessary to operate at high level according with all the rules and regulations of DOH. It helps...

Pros

Software interface is user friendly, little to none learning curve and it will increase use productivity, effectiveness and efficiency.

Cons

Carecenta does not have any flaws. I have not run into any problems while using this software. It has met all my needs as a user and as supervisor of scheduling department.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Opportunity for Growth

Reviewed 2 months ago

CareCenta was a good place to start our small home care company, but as we grew, we realized that we needed features that CareCenta could not provide us. The customer service was lacking as well. Often times our questions were not responded to for many business days, and we would have to find work-arounds by ourselves.

Pros

Making recurring schedules was a breeze, just click which days the schedule applies to and assign the caregiver.

Cons

Not being able to make last minute changes, which is imperative in home health care. If Bob called out 10 minutes before a shift, and we got Mary to cover it, we can't change the shift to have Mary scheduled. It led to a lot of confusion and extra work. It was also not aesthetically pleasing for something we have to work on all day. It was a lot of gray and tan boxes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Support lacking

Reviewed 3 months ago

It would seem to me Carecenta would partner up with API's with other clearing houses or software providers to have a holistic approach to managing a healthcare business. As a core function to a business it has flaws. Once the sale is made you're on your own.

Pros

The software is great for mobile use with caregivers as it is web based not an app. Phone updates will not effect it working.

Cons

Support drags feet with "we will let the back-end developers know about this" Errors in software will not be fixed unless it is on their agenda to be worked on. We have waited over 6 months on issues. The software will NOT create a Quick books file if this is important to you do not buy it. Second, if you adj invoice for any provider to match amount paid you can not do more than ONE line item.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Carecenta saved our cashflow and time with electronic billing

Reviewed 5 years ago

By using Carecenta I am able to see authorization for patience care faster. I am notified if there are any problems with compliance applying to any of my HHA’s and can quickly navigate to anther HHA to send out to the patience. The cloud based system allows me to view my HHA’s schedule from anywhere. Plan of care is now manageable because of Carecenta software. As long as I have internet access I can check to see that my HHA’s have completed all daily tasks. This insures me success for my agency. This is really helpful.

Pros

Many hours of manual management were saved and redirected to growing our business. Our Carecenta WOW moment was in the first month of use. We quickly realized that our accuracy increased and our efficiency went up by 100%.

Cons

Carecenta is probably more sophisticated that we would need since we don't use all the skilled nursing part.

Carecenta FAQs and common questions

Carecenta has the following pricing plans:
Starting from: $199.00/month
Pricing model: Subscription
Free Trial: Available


Carecenta has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Carecenta supports the following languages:
English


Yes, Carecenta has an API available for use.


Carecenta offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)

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